Moon Palace Jamaica

Jessica Akindele-Alo

I truly believe that people tend to write reviews if their experiences are exceptionally positive, or negative. Mine was more on the negative side. Similar to other guests' complaints, we started our stay with an extremely long check-in process. Even when switching to check-in at the VIP lounge, the process was still long, and the hotel did not seem prepared, staffed, or agile enough to accommodate the two buses that arrived. After about a 1.5 hour process, and a long day of traveling, we finally get to the hall of our room to be hit with the smell of mold and sour milk. While the essential oil diffuser in our room was a nice touch, it does not eliminate the bite of the underlying sour smell that would make it's way in from the hallway. Without even settling in, we promptly made our way downstairs to complain and asked for a new room; however, there was nothing available (supposedly). Feeling resigned, we made our way to a dinner event to catch up with other families who checked in earlier in the week. What we learned over dinner is that they were also assigned rooms on that floor, a spill / leak happened, they complained, and were eventually moved (after paying for an upgraded room) to other floors or buildings. But somehow, for the hotel, it seemed like a good idea to continue to assign people to rooms on that floor when the issue had not been resolved. To prevent this review from being extremely longer, we stayed at the hotel. After wasting 2 days trying to manage / resolve our room situation around family events, I finally had a chance to relax once we were moved to a new floor / room (that unfortunately did not have consistent hot water). We are regular travelers to Jamaica and this was one of my most disappointing experiences (food quality & customer service). There were a couple great people and restaurants that we enjoyed, but the entire first 2 days of our week long experience really put a damper on the trip and left me feeling like I needed more. I do not think Half Moon Ocho Rios would be on my recommend or return list.

Travel Young

A sales presentation to buy vacation time with the resort before you even get to see your room, taste any food, or even sit down after the hour and 45 minute ride from the airport is just crazy to me. Hustling from the start. The resort was OK for people with kids but definitely not worth all the money. It's not all inclusive either. Mostly inclusive but definitely not all. And this resort needs a good cleaning and powerwash. Either the price needs to come down or the quality needs to go up. It's not worth the money. I wouldn't go back.

Lorena Martinez

I chose to have my wedding at this resort because I honestly thought it would be a great experience but I regret making that decision. From the moment I started planning until the very last day of my stay. We booked 15 rooms overall. When we arrived, our room wasn't ready until 3 hours later, despite our flight being delayed an hour. When our room was finally available, it was stocked with any beverages or wine. Our room was to have a complimentary champagne bottle and roses in bed. Unfortunately, we didn't have any of that. At check-in, my parents room was mixed up with another person. The system said one room number and they were in another number. The overall service was terrible. They are rude, not helpful, demanding, and lazy. The wedding turned out great but everything else was awful. The restaurant employees were all confused and never coordinated. I'm so unhappy and will never ever stay at the moon palace Jamaica. I will say the grand and moon palace in Cancun is bigger and better.

liz smith

This moon palace is nothing like Cancun. Service was hit or miss. Sometimes I would have to wait 15 minutes and it wasn’t busy for someone to come over to get us water and once they would come you never saw them again some staff were rude. once the house keeper didn’t leave us any clean towels, when I asked her she said I only gave one you will have to get them from the pool and bring them up. Elevator broke a couple of times in one week. Basically only one place to eat breakfast. Water leaked in my room. We asked the bartender at the swim up bar for 15 shots as a tribute for our mom who passed away, gave him a $10 tip for it and he just snatched it and couldn’t even say thank you. There were 15 adults and we all agreed we wouldn’t be back. Loraine the waitress was awesome outside though. The kids did have fun and there were different things for them to do. But we were disappointed in Jamaica. We have been going to moon palace in Cancun for 15 yrs and that place is amazing.

oleg melnik

Check in process was a nightmare, after traveling for 15 hours by 10 pm we still didn’t have a room, zero remorse from the staff this was after paying $135 for a “upgrade” rooms where a joke. After speaking with manager at 10 pm she said she will make things right and upgrade our room, what upgrade you may ask? Same exact room even worse location. Like a slap in the face, they didn’t care we had tired kids. Nothing. Mind you this place was empty!!! Not alot of people at all Food was good and beach was fantastic, other than that. Old small tiny rooms and pools were really showing their age. Kids playroom was nice. This did not feel 5 stars the way we were treated, they came up to me at checkout and offered a “discounted” future vacation for my troubles. Like you couldn’t just make this current vacation better? Had to wait till I leave? Rant over ridiculous