Moon Palace Jamaica

M “Sher” R

I had a wonderful stay at Moon Palace Jamaica! The resort is beautiful, with clean and well-maintained rooms that made my stay comfortable and relaxing. The staff was incredibly friendly and accommodating, always ensuring a great experience. The variety of food options was impressive, but the Jamaican cuisine was a bit of a hit or miss—it could definitely use some improvement to truly showcase the island’s rich flavors. Additionally, the room service menu could have a better selection to match the quality of the on-site dining options. Overall, I loved my stay and would definitely return. With a few enhancements to the food, it would be even more amazing!

Dave Kreuzer

This resort has the best location/layout of any all-inclusive I've been to. Rooms we clean and pretty updated. Nice lobby/bars. The food is what the food is. You know what you're getting at this type of resort. The bartenders are outstanding. Shane and David at the pool bar made the trip. Will be back.

Angelina Hernandez

One of the best experiences I’ve had at a resort. I felt so safe the entire time, I had one other person with me and we had the best service possible. Everyone is so sweet and all have the best energy. The beach was so clean and the water was beautiful. Perfect place for any age, especially young couples or young groups. 10/10 would recommend. 100% returning!!

Damaira Fuller

Upon arrival we were Greeted by staff after coming off the passenger shuttle. We were given very refreshing cool towels, to apply to our faces to cool it from the heat, and the smell was very light. We checked in at the front desk, all front desk personnel were pleasant and we received a complimentary drink as well. Some of the friends we arrived with had to wait about 2 hours for their rooms to become available. That's not so great when you were told that upon arrival the room would be available. The Waiting area was not very clean, the couches in the lounge area located by the entry they are filthy, smell very bad and covered in filth. Almost as if people sit there when they are wet and the couches are not dried properly, so they air dry but with all the dirty stains. We stayed in room 21422, on the 14th floor. Check in date : March 19, 2025 Check out date : March 23, 2025 Price paid for this trip estimate: over $4,000.00 we were here for a destination wedding and it was a very underwhelming experience. The bathroom toilets did not flush properly, we found ourselves having to go back to make sure it flushed. No proper air flow to draw out moisture when you take shower. The little fan above the toilet is supposed to act as an exhaust fan, ours never worked properly. The hallways where our room was located were very dirty and had a very bad odor. There were stains in the hallway carpet, like they tried to only spot clean certain areas and the floors and rugs were very sticky, spots and dirt everywhere. The walls were dirty in our bathroom, like they left an old blue cleaner or something on wall and the walls had residue. The Elevator was HORRIBLE, at times getting stuck with us in it, the door opening and closing for about 5 minutes until it finally closed to get us to the floor we requested. The walls were dirty in the elevator and the elevator phones were very dirty and outdated. Downstairs going towards outside, it smelled of mold and was closed off with a black tarp. The outside of the resort if your room was on the top floors you could see that they also don't pressure wash the outside facilities. Dining experience: the restaurants requiring a reservation were always booked, waiting about 2 hours to just get just the appetizers you ordered and the food tasting was mediocre. The entertainment shows were great. The on-site night club was extremely too cold and people would go in and walk back out. They only played Reggae and some Afro beats, no pop or today's new music. The location could use MANY UPDATES, and for all the money these places make their updates should be top tier. I have no plans on returning but this is just my opinion of the Resort and the experience we had. For our friends to have chosen this resort as the Destination for their wedding, we were all looking for more. Even they had issues with their plumbing and the resort wanted to downgrade them to a different room and layout. It was not the best experience and I hope this review finds the right person or persons, so that someone else has a better experience than we did.

Muskan Khandare

Moon Palace Jamaica is exceptional, beautiful, and a high quality resort. On this beautiful, spacious, and grand property, there are several restaurants with various culinary tastes. The food was authentic and delicious to each of their respectable cuisines, and was some of the best food. Still dreaming about the most amazing traditional Jamaican food at the Jerk Hut, the Indian food at Sundeck, the teppanyaki at Momo, and the Italian food at Gondola. The service was top tier on all fronts - at the bars, restaurants, pools, beach, and the room. All the bars were amazing, loved the Piano Bar. The 24 hour dessert/coffee shop was probably the best highlight - I wish I could have that particular iced vanilla latte every single day for the rest of my life. Loved the crepes, cookies, truffles, ICE CREAM, cake slices, and other exquisite desserts. We also did the swimming with the dolphin excursion at Dolphin Cove and that was truly food for my soul. The dolphins that we had, Selena and Ally were gorgeous creatures and I was truly mesmerized by how they were able to push us at the speed that they did. I also climbed the Dunn's River Falls, an excursion that is outside of the resort. The climb was amazing - pretty daunting and slippery lol, but definitely tested my athleticism. Felt so accomplished afterward. Lastly, the views on the resort are unmatched. Especially during sunset, and after, during twilight.