Moon Palace Jamaica

LaRae Dudley

Pros: The lobby and inside resort areas are really nice. The restaurants are very nicely decorated and the food is delicious. The service was amazing. Con: the rooms leave a lot to be desired. They look just like the old Renaissance Jamaica Grand rooms with a fresh coat of paint,molding, mirrors and a new nightstand. Nothing special at all. I love luxury and just wish the rooms were better.

Monaed Ed

We chose Moon Palace Jamaica to celebrate our 25th wedding anniversary — what should’ve been a dream trip turned out to be a major disappointment. From the moment we arrived, before even checking in, we were approached and pressured about attending a sales pitch for their membership program. The team kept pushing, using emotional tactics, guilt-tripping us. During the presentation, they showed us the best rooms and promised upgrades if we signed up. After hours of negotiation and an entire day wasted, we finally agreed to a minor membership, believing we could start using the benefits immediately. But that turned out to be untrue — the membership starts right away, yet none of the benefits can be used until your next trip! When we tried to sort it out, we were sent from team to team, each one passing us along without resolving anything. To be fair, the restaurant staff were lovely and tried their best. The food was average overall, though Momo and the main breakfast restaurant stood out. Unfortunately, the Palace Elite sales team ruined the experience. They were deceptive, manipulative, and only focused on money — not guests’ enjoyment or relaxation. Bottom line: Stay clear of the sales pitch. Say no and stick to it. It’s a shame that what could’ve been a beautiful anniversary trip was overshadowed by their aggressive and dishonest tactics

Stacy Brown

It was all excellent for me. I really loved the lobby, so fresh and beautiful. Room service was awesome and the beach and pool were amazing. I would visit every week if I could. My family and I had a great time. The food was really good.

Christine Morgan

We enjoyed our stay very much. We did so many excursions right from the hotel. Swam with the dolphins, snorkeling, the kids went scuba diving and we did a sunset cruise for the adults. The food was delicious, the service was great and the drinks tasted great. We loved the crepe station. The rooms were nice and clean and we loved the smell of the lobby. The beach was beautiful and we enjoyed kayaking. It was family friendly. We would definitely recommend!

Jessica Hamilton

I believe that when things are better/good we must talk about them they same as we do when things are bad. So I'm happy to state that despite the initial disappointment on the day we checked in, there have been some awesome experiences and persons I have the joy of experiencing and meeting. 1. Davarone - from the Security team for his assistance in securing parking after we were driving up and down, here and there for parking upon our arrival. Unlike the others who sent us all over to find parking without listening that there was none in the numerous designated parking places, Davarone called a manager to seek a solution.....all this whilst it was raining. 30 minutes of distress melted away after he stopped, listened and sought intervention. 2. Stacy Duncan - PRO, who is a true embodiment of a public relations practitioner. She called to apologized about the lengthy lines at check-in upon our arrival, the long time it took for us to actually get a room amongst other things. She should be a detective (lol)..I recommend that you link her when you get there. 3. Shelly and all the wait staff in the Buccaneers restaurant, who were pleasant, truly pleasant, not the pretentious courtesy as is normally given. 4. Room service staff for daily check-ins to see if we needed anything. My favourites 1. Jerk Hut - the jerk chicken 'sell off' as we say in Jamaica. The bread pudding served at the jerk hut was really good. 2. Boulangerie Cafe - HOT Coffee and HOT ginger tea plus wide assortment of pastries. Nice little section to just sit and chat whilst having coffee or tea. #myfavouritespot! 3. Oxtail - well done and seasoned. 4. Omelets one to orders 5. The views from all angels were breaktaking 6. There are numerous activities showing that the needs of every visitor is taken into consideration 7. Family friendly - everyone, young, old and in are welcome and have things to do. 8. Gym for those who want to remain fit and buff whilst on vacation! Check out Moon Palace's Dolpin Cove Persons who complain about the noise may not get aware that majority of the noise is from the boat and other parties held across the other side of the hotel and is not within the hotel's control.