Pat Speno

I've been visiting Cozumel to dive for over 20 years and have stayed at most of the major resorts. Shortly after we arrived (day 1), I contracted the flu. By the second day, I had a fever of 102. My wife asked the front desk if there would be a discount if we cut our trip short by 6 days. They asked her to fill out a form and said they would submit it for a refund. So, we packed up, checked out, and left. After getting home, we found out the management declined any refund. Apparently, they prefer spreading illness to all their other gusts. I've never been so sick in my entire life and wouldn't wish it on any people trying to enjoy their vacations. I can't imagine why they would want to submit their guests to anything like it. As far as the grounds. They are very pretty with a lot of landscape. However, there are not enough beach chairs. Every morning guests take their towels, and/or some items and stake out the chairs. Even though half of them are not using them. So, if you show up on the beach past 9AM you're not getting a chair. And this was not during peak. If you're a diver, there's nowhere to wash/dry your gear. At least I didn't see anything. The more expensive rooms have balconies, but they are shaded. The food was surprisingly good. Breakfast was buffet style, but lunch and dinner were served from a menu. I would have given a 4* if not for the false hope we were given on a refund.

Mel Grillanda

Food is good, premises nice and small, really good decaf coffee, staff friendly and helpful, and great location for scuba diving and bicycling. The only complaint I have is that the rooms are very musty. Go directly to Dive Palancar's location next door for diving and save on hotel dock fees. We had great diving with them. Been twice to this resort and will be back.

Geoffrey Morgan

Sunscape was both action-packed and energizing in the public areas, while quiet and serene for most people's private rooms. The staff were very kind, the experience guides were excellent and helped us add adventure to our stay, but the food, except desserts, was generally only competent. My wife and I felt like we needed to leave the resort to have truly excellent dinner experiences. The rooms are good enough but do not have bathtubs. They were generally places to sleep, not places to be.

ryan alexander

Just save yourself time and money and book elsewhere. This resort looks nothing like the pictures. We left and booked at a nicer resort. Food was terrible room wasn't cleaned and nothing worked. They are closing this resort next year to demolish it and add onto dreams resort same company. Again stay away read the most current reviews they are trash

Ryan Albers

This value priced property has an amazing beach, wonderful pool and a very nice staff. It is a smaller resort, you will see the same staff and guests each day. The staff will learn your name and you will know their names. It was really great. Raul, the activities guy was super nice and fun. Breakfast and lunch are mainly buffets with menu ordering for dinner. Food was as expected for a value priced resort but lacked variety after a few days. For the money, it was a great resort. We will be heading back.

Mark Edson

My son and I had an amazing day at the Lake Rd., Cozumel during spring break 2025. Got a great deal on the room and our week stay! The resort was extremely clean and beautiful throughout the beach was one of a kind on Cozumel. We thought the food was delicious and the pool area with Diego as the entertainment director made things super fun during the week. We will definitely be back!

Maja Räger

We really liked the different Pool/Beach and Food Options. Our kids loved the Kids Club with different activities everyday. More vegetarian food options would be great and sometimes staff at the front desk could have been more friendly. Also, rooms sometimes smelled a bit dirty.

Vcf

I recently had the pleasure of staying at Allegro Resort Cozumel, and it was an unforgettable experience from start to finish. This resort truly offers a perfect mix of luxury, relaxation, and fun. The property itself is beautifully landscaped, with well-maintained grounds, crystal-clear pools, and a pristine beach that provides the perfect backdrop for any vacation. The variety of activities available—whether you’re into water sports, lounging by the pool, or exploring the local culture—ensures there’s never a dull moment. What made my stay even more special, however, was the exceptional service provided by the staff. A standout was Angel, who went above and beyond to make our stay unforgettable. From the moment we arrived, Angel’s warm and friendly demeanor made us feel right at home. Whether he was assisting with check-in, offering recommendations on local attractions, or simply checking in to make sure everything was perfect, Angel was always there with a smile and a genuine desire to help. His attentiveness and commitment to guest satisfaction truly set Allegro Resort apart from other places I’ve stayed. In addition to Angel’s outstanding service, the resort offers a wide range of delicious dining options, excellent entertainment, and spacious, comfortable rooms. Whether you’re here for a romantic getaway, family vacation, or adventure-filled trip, Allegro Resort Cozumel is the perfect destination, made even more memorable by incredible staff like Angel. I highly recommend it and can’t wait to return!

Doug Crandall

If you are diving this location is great. The great reefs are just a few minutes away. The food is good, not exceptional. Some of the speciality restaurants are are extraordinary hot with no hope in sight for getting air conditioning (Asian restaurant in particular). Staff is quite helpful and friendly. If you have the opportunity to upgrade your room, do it. The private pool with private breakfast makes this worth it.

Makayla Heppner

We had such an amazing stay at allegro! The service was incredible! Everybody was so welcoming and made us feel at home. The entertainment was great and there was always something to do. David, Angel, Paulina, and Diego were amazing! Our group of 13 really enjoyed the beach volleyball and other activities. There was something for all ages. The waiters and waitresses were so friendly and the food was delicious.

Mary

The view was beautiful. The staff were excellent, fun and kind, however, requests for services required multiple calls. Our first room had a terrible smell that we tried to tolerate, but we ended up requesting a new room after a couple days. The new room had a beautiful view but the AC did not work. The room was very humid. Four times and over two days we asked for the ac to be fixed and our room to be stocked with towels and fridge supplies. The shower worked but the water changed from scalding hot to freezing cold without touching the handle. Overall, it was a wonderful vacation. The rooms just needed some work and the requests for supplies and maintenance were not taken care of in a timely manner.

Andres Ruiz

We would like to express our sincere gratitude to Secrets Aura Cozumel for an incredible stay. From the moment we arrived, we were welcomed with warmth and kindness by the hotel’s staff. Their exceptional hospitality truly made our vacation memorable. The food was outstanding—excellent quality, great variety, and beautifully presented. Every meal was a delightful experience. One of the aspects we appreciated the most was the ease with which any issues were resolved. Despite our late arrival, we were initially placed in a room with pool access and an ocean view, but unfortunately, the sound from a nearby kitchen exhaust fan was bothersome. After speaking with reception, they accommodated us in a quieter and more comfortable room midway through our trip—an excellent service response. Another highlight was that the resort staff was not overly pushy about selling timeshares or exclusive memberships. We truly appreciated not having to sit through long and tedious presentations, allowing us to enjoy our vacation fully. A special thank you to some of the amazing staff members who went above and beyond to make our stay unforgettable: • Captain Ruben, who provided exceptional service at Oceania, Windows, and Market Place. • Adrian, for his outstanding attention to detail. • Diana at Bordeaux restaurant, for her warm and attentive service. • Vicky and Miguel, who kept us refreshed with drinks while we relaxed on the beach. • Gaudencio, who welcomed us at the bar with courtesy and kindness, offering us tastings of different tequilas and whiskeys. • Marcel, whose smile and helpful information made her our favorite! • Oscar, Dolores, and Rodrigo, incredible waiters who provided top-notch service. • Carol at reception, who was simply the best! We also loved the Tequila Shot Band—they were fantastic! The fire show was entertaining, though we suggest always hosting it on the beach rather than in the lobby, as the petroleum smell lingered on our clothes when held indoors. Thank you, Secrets Aura Cozumel, for a wonderful experience. It was truly a trip worth repeating, and we can’t wait to return!

Tate Swanson

Staff is great, hotel is in terrible condition. Half of buildings smell like a sewage plant, we had to change rooms because it was so awful in our first room and then the second room they brought us to was even worse. The third room was acceptable but pretty dated. Pools & ocean front areas were great. Overall we felt that this hotel was not worth the money spent - this was a higher price point all inclusive and we have stayed at plenty of other places on the island that were better maintained & 1/3 of the price. I figured other low ratings were “Karen’s” but for the price this hotel is really not worth booking. The staff and sandy oceanfront beach are really their only redeeming qualities. There is nothing else that would make the higher price point anywhere near worth it.

Ann Gile

We've been to this resort multiple times, but were very disappointed with this trip. It is an older and quiet resort with a beautiful view. They had very few daily activities and they were only held at one of the pools. The pool towels were gone by 10:30 am and were not refilled. We enjoyed the Japanese restaurant but the rest of them were barely average. The staff that we encountered were wonderful. There just weren't enough of them. The pool we were at only had a server 3 of our 7 days. We will not go back.

William Decker

This was actually me and my wife's first trip out of the United States, really expected a lot better from reviews. We did not have the preferred club. Was not told about most of the restaurants on site are only preferred club so really did not have much food options to pick from aside from leaving the resort. Also phones were not working so was unable to get room service. Numerous complaints were made to staff. Issues were never addressed until the night before we checked out. Really expected to have some authentic Mexican food. Absolutely none on site. Two of the hotel staff actually recommended leaving the resort to get said food. Spent a full day off resort and had a way better experience. Also seems that if you are not in the preferred club, the staff will just ignore any requests made. For sure planning a trip back to Mexico but will not ever stay at this resort again. Also, any pictures that are on their website are nowhere near what it looks like in real life.

Jaimee Jensen

Had an absolutely amazing vacation at the Occidental Cozumel! We got married, and I can't believe what a celebrity my husband and i felt like the whole time! We brought a large group of about 53 people, and zero complaints. Our rehearsal dinner was great, and we also loved being in the royal level room. Gave just that little bit extra special feel to the whole place. We got a few dives in and will definitely be returning!! Great food, great service, very polite staff and extremely welcoming. Thank you for creating one of the most special moments we will forever cherish, to the staff and wedding coordinators!

Becca Moll

We stayed at the Occidental Cozumel the first week of March. We were lucky enough to be invited by friends who are Royal Club members. Every morning we had breakfast at the restaurant reserved for Royal Clubbers and the food was made to order. It’s was elegant clean and quiet. The staff who gave us the same table each morning were smiling happy people who were so good at what they do and work so hard all day always with a polite and friendly attitude. I must single out Yazmin, Claudia and Armando They could work anywhere and be the most valued employees. Our rooms were clean and lovely. The housekeeping staff was also pleasant and polite whenever they’d see us. The beach was nice but you did have to get up early to procure a chair. The pool was beautiful and the people who served drinks were also non stop moving, carrying trays full of beverages through uneven sand. I don’t know how they do it. My only real complaint were the hard mattresses. If you are not used to supremely firm mattresses, it will take a few nights to adjust. Other than that, the environment and staff are excellent and we went with good friends which makes it even better!!

Helen Buck-Pavlick

Absolutely recommend. Diving was great, rooms were comfortable, and service was wonderful! Captain Ruben was so amazing! He was very helpful and accommodating of my gluten intolerance. The service was great and the food delicious! Seafood dinner was a delight, complete with the relaxing sound of ocean waves. Enjoyed a delicious dinner at Mexico Linda on our last night and was so pleased with the service of Sergio, Julio, Luis, Casandra, and Jimmy! The food was great and the staff was very accommodating of my food Allergies.

B D

Beautiful property grounds, pools, and very friendly employees. Beach decent for snorkelling, although visibility was quite low 2/7 days, and one day the beach was closed (even though others surrounding were open). No beach access after sundown. People smoking cigarettes at outdoor dining tables, in front of the units, etc., literally everywhere, even though it boasts a smoke-free experience. Rooms very dimly lit/bulbs burnt out, smell of sewage every time the shower was used, shower drain completely clogged (standing in 3 inches of gross water) no fan in the bathroom (the window was open instead; causing increased moisture). Room key bracelet stopped working 3 times, and finally had to be reprogrammed (we sat outside the room for at least ~15 minutes waiting for someone). Food wasn't great, but there was definitely alot of it available. Would not recommend the "Pizza bar" or "Mediterranean" restaurant; the Seafood and Mexican restaurants were just okay. You could see leftovers from the previous day recycled into "new dishes"... Unfortunately the mixed drinks were mixed with artificial juice, the taste of artificial sweeteners was awful, resulting in our buying our own alcohol and mix off-site. There was very little benefit to booking an all-inclusive if the food and drinks are subpar/gross. $20 USD each way to the city; next time we will book elsewhere so that we can walk to restaurants if necessary. Won't be staying here again!

Wayne D. Orcutt

Just had dinner at the Coral restaurant. It was great. Potato leek soup, shrimp duo(for me), seafood casserole for my wife and apple tartlet for dessert. Captain Ruben and his staff did a great job taking care of us. Nice to watch the night dives come in during our meal.The Royal cocktail party in the La Carreta on the 21st of February 2025 was lovely. All the staff dressed up in bow ties, canapés and specialty drinks with a pianist playing the whole time. Just lovely. 🥰

RRV

One of the most memorable vacations I've ever had. Not only was the stay amazing, but the all inclusive is worth it. All the activities and food/drinks are included, really can't beat that price. The beach was beautiful with so much fish right off the beach! Scuba diving is out of this world! No wonder it's a favorite out of most islands out there! The location is convenient for renting a scooter to drive around the whole island. Cozumel has stolen my heart 😍

Doug Watkins

Really nice place. Staff was super friendly and food was great. Construction was still going on so it was a little noisy at times but we weren't in the room much. Pool was great. My only complaint is that they try to sell you a time share (or something) We wouldn't attend the presentation. I would go again and probably will.

Nikki Kaiser

We are just finishing up a week at Palace in Cozumel and cannot say enough good things. The service is incredible, and the entire staff is eager to help in any way we need. The facility is gorgeous, and everything is being cleaned and maintained nonstop throughout the day. We've enjoyed all the dining options and love the ease of using their app to make dinner reservations. One of our favorite places has been the coffee and sweets shop that's open all day long with specialty coffees, cheesecake, cookies, donuts, etc. Our daughter will miss the kids playroom where Yara, Mary and Diane engaged her with fun activities, games, crafts and face painting! It will be hard to leave! ** I need to add Leslie to the list of wonderful ladies in the playroom! We met her at the end. 😄

Brad Johnson

Fantastic place to stay. It is very low-key compared to other larger resorts that we have been to. Service like all Palace locations was top tier. If you are looking for a beach experience, this is not the place, but this location makes up for it. Cozumel is about the amazing snorkeling and diving.

lisa von Bieren

Overall service was outstanding. The pastry chef is out of this world. La Gondola provided outstanding customer service. We especially loved the service that we recieved from Voctoria and Ivan. They bent over backwards for us. The hotel/employees are top notch.