Occidental Cozumel

Jaimee Jensen

Had an absolutely amazing vacation at the Occidental Cozumel! We got married, and I can't believe what a celebrity my husband and i felt like the whole time! We brought a large group of about 53 people, and zero complaints. Our rehearsal dinner was great, and we also loved being in the royal level room. Gave just that little bit extra special feel to the whole place. We got a few dives in and will definitely be returning!! Great food, great service, very polite staff and extremely welcoming. Thank you for creating one of the most special moments we will forever cherish, to the staff and wedding coordinators!

Becca Moll

We stayed at the Occidental Cozumel the first week of March. We were lucky enough to be invited by friends who are Royal Club members. Every morning we had breakfast at the restaurant reserved for Royal Clubbers and the food was made to order. It’s was elegant clean and quiet. The staff who gave us the same table each morning were smiling happy people who were so good at what they do and work so hard all day always with a polite and friendly attitude. I must single out Yazmin, Claudia and Armando They could work anywhere and be the most valued employees. Our rooms were clean and lovely. The housekeeping staff was also pleasant and polite whenever they’d see us. The beach was nice but you did have to get up early to procure a chair. The pool was beautiful and the people who served drinks were also non stop moving, carrying trays full of beverages through uneven sand. I don’t know how they do it. My only real complaint were the hard mattresses. If you are not used to supremely firm mattresses, it will take a few nights to adjust. Other than that, the environment and staff are excellent and we went with good friends which makes it even better!!

Helen Buck-Pavlick

Absolutely recommend. Diving was great, rooms were comfortable, and service was wonderful! Captain Ruben was so amazing! He was very helpful and accommodating of my gluten intolerance. The service was great and the food delicious! Seafood dinner was a delight, complete with the relaxing sound of ocean waves. Enjoyed a delicious dinner at Mexico Linda on our last night and was so pleased with the service of Sergio, Julio, Luis, Casandra, and Jimmy! The food was great and the staff was very accommodating of my food Allergies.

B D

Beautiful property grounds, pools, and very friendly employees. Beach decent for snorkelling, although visibility was quite low 2/7 days, and one day the beach was closed (even though others surrounding were open). No beach access after sundown. People smoking cigarettes at outdoor dining tables, in front of the units, etc., literally everywhere, even though it boasts a smoke-free experience. Rooms very dimly lit/bulbs burnt out, smell of sewage every time the shower was used, shower drain completely clogged (standing in 3 inches of gross water) no fan in the bathroom (the window was open instead; causing increased moisture). Room key bracelet stopped working 3 times, and finally had to be reprogrammed (we sat outside the room for at least ~15 minutes waiting for someone). Food wasn't great, but there was definitely alot of it available. Would not recommend the "Pizza bar" or "Mediterranean" restaurant; the Seafood and Mexican restaurants were just okay. You could see leftovers from the previous day recycled into "new dishes"... Unfortunately the mixed drinks were mixed with artificial juice, the taste of artificial sweeteners was awful, resulting in our buying our own alcohol and mix off-site. There was very little benefit to booking an all-inclusive if the food and drinks are subpar/gross. $20 USD each way to the city; next time we will book elsewhere so that we can walk to restaurants if necessary. Won't be staying here again!

Wayne D. Orcutt

Just had dinner at the Coral restaurant. It was great. Potato leek soup, shrimp duo(for me), seafood casserole for my wife and apple tartlet for dessert. Captain Ruben and his staff did a great job taking care of us. Nice to watch the night dives come in during our meal.The Royal cocktail party in the La Carreta on the 21st of February 2025 was lovely. All the staff dressed up in bow ties, canapés and specialty drinks with a pianist playing the whole time. Just lovely. 🥰