Occidental Cozumel

Joanie P Desaulniers

We were at the resort from March 14 to March 21 and me and my boyfriend had an amazing time. Beautiful resort well maintained, lots of vegetation and wild animals and birds. The view is beautiful from the pool/beach. Rooms were nice and clean. Good food especially at the beach buffet La Posada for lunch (they offer different kind of ceviche!). As for à-la-carte restaurants, we did not like the food at the Coral tho a lot of people we spoke to liked it. We really liked Los Olivos, especially the salad bar, but the staff were disorganised. And a special note for La Piazza for late night snack; good pizza and good dessert! But what makes the stay so great is the staff, they are very welcoming and incredibly helpful. Special shoot out to the staff at the concierge desk (Royal) Maricruz, Omar and the other lady whom I forgot to write her name! (sorry!), at the buffet team Captain Shany who did an amazing job at making us feel like special guests, hostess Brenda and Sofia who always received us with a smile, waiters and waitresses Angel, Julio, Isandra, Karina and Carla (I know I'm missing some names, because they were all wonderful!), bartenders Jose, Johnny and Dany who made really good drinks, bell boy Johnni who was our first contact into the resort and instantly made us feel welcomed and the maids who made sure our room was always clean and tidy. Thank you all for making our stay so enjoyable and memorable! One last thing for the management: it was very difficult to get change for tipping as the ATM distributed big bills. That's definitly something to improve for guests experience.

Caitlin Girard

We had the best trip ever! Millie was so kind and welcoming with the entertainment team. Axel was so sweet and took great care of my family. He was so missed on his day off. He made our trip! Jesus was so fun to be around! We played volleyball every day and it never got old! Reuben was very good to us in the Mediterranean restaurant. I literally cried when we had to leave.

Shannon Korwek

From the moment we arrived at the Occidental Cozumel, we knew we were in for something special. Our group was quite large, 13 in total, spanning small children to elderly family members, including my uncle and mother. Despite our diverse needs, the staff went above and beyond to ensure everyone felt welcomed, comfortable, and cared for. Most of our party stayed in First Club, and our friends joined us later in the trip. The welcome was nothing short of incredible. The First Club staff were lovely, and it was here that we had our first interaction with Diego a true standout! Diego made everything easier for us, handling room adjustments, reservations, and countless little details that made our stay seamless. Sheila was also amazing, offering the same level of kindness and care. One of the greatest challenges we face when traveling is accommodating my mother, who, due to medical and behavioral challenges, can be difficult at times. However, the grace, patience, and kindness shown by the staff were truly heartwarming. They treated her with dignity and understanding, making all the difference in our experience. The tour director, Ariel, was another gem. He arranged a jeep tour for my mother and uncle, but unfortunately, due to my mother’s confusion, it didn’t go as planned. Despite this, Ariel went out of his way to ensure that they still had a special day. Beyond the exceptional service, the beach was absolutely stunning, and the pool activities were a blast every single day. Our bellman, Johnny, was spectacular, he took extra care of my mom and uncle, always greeting them by name with a warm smile. The other bellmen were just as wonderful, even if I don’t recall all their names. A highlight of our stay was Marcos at the upstairs pizza bar. He was hilarious, kind, and always in great spirits, the kind of staff member that makes you feel right at home. And then, there was the seafood restaurant, where we had the most magical dining experience. Sergio, along with Jorge and Ingrid, created an evening to remember with their impeccable service, efficiency, and warm hospitality. A huge thank you to the entire staff at Occidental Cozumel. You made our time here unforgettable, and we will cherish these memories forever. We can't wait to return!

Kristie Joa

We just returned from a one week stay at the Occidental Cozumel resort. Overall it is a nice all inclusive hotel. I’d say it is mid level (not the best but not the worst) based on the following: Pros: The rooms are nice and large, clean and comfortable. The food was tasty. The Mediterranean restaurant was my favourite. Staff were nice. Location is good, on the beach and not too far from local shopping. They have a dive shop on site. I did one dive and had a great experience. The spa is very nice, I had a wonderful massage. The gym looks nice though I didn’t use it. The kids area is nice to have, we used it once and had it all to ourselves. It is shaded and quiet. I would have preferred if the pool were a bit more shallow and cleaner but the kids had a great time. Cons: Appeared to be perhaps under staffed. At times when we called reception no one would answer, our house keeping requests (once for a crib for our baby and once to change sheets after toddler had an accident) were recognized but not tended. For the crib we emailed the resort twice prior to our stay to ensure it was on the reservation and were told it was subject to availability and understood this. When we arrived we spoke to staff about it but no crib was in the room. We asked again and were told there was one available and it would be brought up but it wasn’t. Baby fell asleep and we still did not have the crib and had to go to the desk twice more until it was brought to our room. The bedsheets were not cleaned after we called and requested housekeeping and were not changed until the following day; we found a closet with sheets and made the bed ourselves and left the soiled linens on the floor. The restaurants also had long lines but the tables weren’t always full so we wondered if staffing was a factor. On the topic of restaurants, I feel they don’t have enough eating space for the amount of guests. The buffets often had line ups to get a table and I haven’t experienced that before. They also don’t have a snack place at the beach that a lot of all inclusive have which probably contributes to the long lunch lines. The beach is very nice but is small, I do think that is climate change and hurricane related though and not the hotels fault. Overall it is a nice hotel and we did have a good family vacation but we probably wouldn’t stay here again.

Azzure Sky

We love coming to this resort. This is our 8th time since 2016. The staff is very professional and friendly. Jana Moreno is a wonderful and amazing restaurant host. Her smile is contagious and she is always ready to help. If you plan on a wonderful holiday with beautiful beaches snorkeling right out from your lounge chair and the best staff on the island, Occidental Cozumel is a perfect fit.