Hotel Allegro Cozumel

Shawna Moulton

Over it! Night 5 and looking forward to going home tomorrow. Started off terrible between TERRIBLE food and room location (right next to theatre/disco keeping us up 8pm-2am then again at 7am because same room was across from kids splash pad plus broken fan that was super noisy) we did get a room change which was helpful. Food on day 4, Monday was descent. The beach was beautiful and awesome. Bartenders at beach bar were good (Kevin!) Pool bar service was GARBAGE! Literally all sitting around on their phones avoiding serving. DIEGO IS THE BEST PART OF THIS RESORT!!! Period!!!!! He is the absolute best! Best personality! Best service! Fantastic entertainment! 5* for Diego. 3* for resort. We will not return. Tuesday night rock in roll entertainment was the fantastic - by far the best show. Tonight’s Italian restaurant never offered us drinks nor brought me a meal….my husband and son walked out of the restaurant to the bar to get us drinks. My husband and son had a really nice steak with sauce so I ordered the same. FIFTY minutes later when I asked yet again for the same meal they brought me a dry steak with zero sauce or seasoning. Which I guess can describe this place best…INCONSISTENT. To conclude, Diego was awesome! Drinks were good. Beach was beautiful. I like how thin the wrist bands are and that they’re keys to the room, AC in the room is great. Walls are paper thin (I’m up at 3 am listening to the guy a room over cough and snore - that’s ridiculous). Mariela - tues breakfast was awesome as well!

Allison Hasbrouck

Diego M is awesome!! Luis frias is the only one who took orders around the pool and walked around. Everyone is so friendly. We loved everyone. The activities were fun. Played beach volleyball each day and the staff always made the activities fun

Mariusz Morawski

Great place to chill. We went during rainy season and beach was clean. Great staff. A la carte asian dinner was amazing experience. Beach is perfect. Water sports fun. Drinks were really good. Food was good and always available. The only thing is the entertainment is a bit lacking especially during the week after 7pm there is nothing to do, disco is mostly for older people like karaoke etc, no cool shows. Front desk could move a bit faster we had to wait long time everytime.

Rob Frith

Lovely hotel, in a stunning location with a beautiful beach and grounds. Rooms are a little dated, but are fine. AC is great, beds are comfy and everything is spotless. Food is OK. Breakfast is good, pool snack bar is convenient and always has something good on offer. Evening buffet is a little plain, but there's always something to eat. Mexican and Oriental restaurants are really good. If you are a diver, Pro Diver is on site, and run a great operation. But most of all, the staff at the resort are outstanding. They are genuine and friendly, and really care about giving top service. For the price, this resort can't be beaten.

Katheryn Hoerster

You get what you pay for here - First, the good: 1. Excellent air conditioning 2. Rooms were comfortable and clean 3. Resort is handicapped accessible and wheelchair friendly 4. Pools, bars, beach are all as advertised. Beach in particular was clean with beautiful clear water and easy to access Could improve on: 1. Check in experience - took almost three hours to get our group of eight checked in 2. Friendliness and helpfulness of the staff. They weren't outright rude but it was clear they did not care much about our comfort or helping us to solve problems 3. Food - pretty bad. The restaurants with reservations were booked up on 3 out of our 4 nights, which is disappointing because the one time we ate there it was much better than the buffet.