Aleksandra Wrocławska
It is one of the best places we’ve ever been. The staff is really taking care of you the whole time. They are friendly and lovely and you always feel safe and taken care of. Rooms ale really great and pretty and people who say otherwise may be expecting too much. Truth is that the room is dark but you only spend here the night and during the day you have a daylight. Moreover they really clean everything including the beds, floor, toilet. Food is great and on the beach you have anything you want at any time. The beach is really big and pretty and not even once we had a situation when we didn’t have any sunbed. I would really like to thank the whole staff, and we especially appreciate Surat who was always smiling and helpful. I really recommend this hotel to everyone and I’m sure we’ll come back.
Daniel Orzechowski
EDIT:
Over a week after my comment nothing has changed, Management claims they will take care of it but nothing was done!!!
This is overpriced hotel, they claim they are 5 star hotel but service on 3 star hotel level.
We have all inclusive package but it is very poor package to compare to Turkey or Egypt. Food basically every day is the same with only small changes. Restaurants are only available for Rotana club also the part of the beach which should be premium but sunbeds are in terrible condition. On the main beach there are always problems with number of sunbeds, there is more guest then availability sunbeds and beach stuff is not helping at all. If they notice you stop chasing them they forget about you immediately. Main beach is not cleaned and rubbish are falling from the bins, also empty cups and bottles are not removed from the umbrella tables.
In the beach bar which is small and only one there is only one person serving drinks so most of the time there is a que to get any kind of drink. If menagerie shows up he pretends he tries alcohol but he is actually drinking. I assume if he need to check and try alcohol quality he should do this somewhere else not in front of the guests.
During all the meals you have to run to get writer if you want coffee, tea or any soft drink. There is always lack of clean coffee cups, if you want to do coffee by yourself, if you get any they are not clean so you can see old coffee stains on it.
Reservation of the sunbeds starts evening before so once you are at the beach at 8am most of them are already reserved.
Saurabh Garg
Our stay from November 30th to December 3rd was unfortunately far from satisfactory. We booked 4 rooms in one reservation, specifically requesting all rooms to be located together. However, this request was completely overlooked, and we were assigned rooms in different parts of the property. This arrangement caused significant inconvenience for our group of 10 guests, as it disrupted our plans and coordination throughout the stay.
Adding to our dissatisfaction, one of the rooms had a serious issue with the shower—there was no water supply. Despite multiple complaints to the staff, the issue remained unresolved for a long time, and only after persistent follow-ups was the room eventually changed.
In my room (729), the situation was even worse. I discovered cockroaches in the room, which I immediately reported to the manager along with photographic evidence. Shockingly, no action was taken, leaving me feeling extremely uncomfortable for the remainder of the stay.
Given the amount of hard-earned money we spent on this trip, we expected a much higher standard of service and accommodation. This experience fell far below our expectations, and I hope the management takes these issues seriously to ensure better experiences for future guests.
Marwan Sakhel
Where do I Start, if I could give 0 stars I would and that would be the write way to start this. It’s a shame to how they have run down the hotel, the room has a smell of humidity, the floor in the room is dirty, as a paying guest I would expect a lot more from a 5 star resort. It’s all about the all inclusive package they sell if that’s how you want to run the place that is your choice, then please close the option for people to book rooms and pay.
At the beach bar we couldn’t get service as it was only for the package guests, mind you that’s the only place to get even water on the beach. At the pool bar and restaurant they only serve package guests so you cannot order and pay also. So me being a paying guest I cannot eat or drink near the pool or at the beach.
The WiFi is the worst I’ve seen even in my room you’ll be lucky to get 2 bars. The food at the only restaurant I could eat at for lunch is at mediocre. The best was the breakfast experience and even that gets ruined with unprofessional staff that make rules as they go along. When we spoke to the F&B manager he assured us we could order from the beach bar and then they run out of ice.
So sadly I do not think I will ever come here again and I would never recommend it to any of my acquaintances. As this time I made the mistake of telling friends and we all booked here.
Not to sound to bad the location and the property get 5 stars as the views of the ocean are breathtaking but that’s all.
Muisa Shaikh
Amazing suite and food was delicious. Many delicious options for breakfast!
the resort was beautiful, a very nice lagoon. Wifi connection was great. Huge pool, full of fun kids club. Great location. We loved this resort. Me and my family highly recommend this place for a quick rest for continuing your trip😁