Akasha Beach Hotel & Spa

Sharon Evans

No doubt a stunning hotel on the inside as out, gorgeous location and very attentive staff, loyal and dedicated. The issues where cold tea/coffee in the mornings, cold food, food would of been great if hot. We even had cold soup so definitely not 5* on food unfortunately. A simple fix would be a coffee machine and not coffee pots, these are a thing of the passed and a drinks station would free up precious time for the restaurant staff. Spa/indoor pool area is so beautiful but not all basic facilities are in with the price. Sauna/steam room both which where switched off and we were told for them to be switched on it would be 50 euros per 30 minutes and we were not sure how this could possibly work as it takes hours for these facilities to warm up and other guests are also in the same area? Bar staff and drinks again amazing and definitely 5 stars. I would love to go back to this gorgeous hotel if the issues are addressed. Resort beautiful and hotel is very close to everything.

Bayleigh Stone

I just want to say a huge thank you for making my first time in Crete one to remember! The hotel is beautiful, all the staff are so lovely and welcoming and we even got a free room upgrade from city view to pool view on arrival! Thank you again and I can’t wait to come back x

jaleice johnson

Akasha was so amazing. It looks just like the pictures beautiful all around. The rooms were so spacious and modern. I loved that I could control everything with a push of a button. The service was 1000/10 everyone went above and beyond to ensure that you had everything you need and more. They remembered you, your likes and needs. For my birthday they prepared a special meal for me even though it was off season. They accommodated all of my ask and really catered to their guest. The location is close to alot of shops, resturants and bars and the views were amazing. The food was delicious and prepared with love and attention. Even though it was a buffet it was curated with love. I will deff be staying again. Thank you for an amazinf birthday vacation.

Nicola Roma

Just got back from our week long holiday at Akasha hotel. Hotel is very lovely and has a beautiful aesthetic! We were all inclusive and the food was the best we’ve ever had at an all inclusive, cooked to perfection and different every meal which is rare when all inclusive! The staff at the restaurant and around the pools were lovely, couldn’t do enough for you! Now onto the things that completely ruined our holiday.. We arrived at the hotel at 5am after an over night travel, where we were completely knackered, only to be told we had to wait till 3pm to be able to check in and given a room! That’s 10 hours basically homeless in another county! When we asked the reception staff what we are supposed to do for 10 hours we was told “go for a walk or get some eggs” through out the whole day I noticed the reception staff were nothing but rude and arrogant. We had to sit on sunbeds and try to sleep at 5am and the reception staff did not seem to care or have any sympathy at all. We then had to pay £180 to extend our room and all inclusive rights on our last day as they want you out at 11am. I expressed to reception I didn’t think this was very fair considering we had no room when we got here to which I basically just got a shrug! We are so disappointed as this holiday is of premium price, so I will not be able to recommend to any one as our first impressions when I got to the hotel where nothing less of shocking!

T B

1. Upon booking on love holidays there was no option to select interior pool view. On arrival the room given had a pool which was exposed to the whole city. As a muslim woman i wear a headscarf and was unable to use this pool due to the exposure 2. I had to pay extra to change this room and also missed breakfast due to this as we were supposed to have a floating breakfast. 3. The floating breakfast was not worth €90. As much as we needed vegetarian options the whole breakfast was all fruits. One egg between the two of us and a LARGE plate of tuna. No mayo for us to even create a mix to eat it with the bread. Upon going to breakfast the next day we realised there Were so many other options such as pancakes, crepes and desserts which we could have been offered but we were not. We were also not given an option of drink either. 4. We had to change the second room as we were given 2 single beds which caused a lot of discomfort and falling in between the bed and also had to pay another €170 for changing the room again. We were shrugged off and told “you didnt specify you need a double bed” when our original booking was for a double bed?? These staff clearly lack common sense. 5. Our room green sign had been on since 2pm and no one cleaned our room. When calling the reception desk they said our green light was not on, but it was. They sent another Housekeeper at 8pm to clean our room. 6. It was not mentioned that we would be charged for drinks although we had half board. How are people supposed to have “half board” breakfast and dinner without drinks. Your service should include soft drinks without charge like every other hotel. 7. The staff are very rude, they chat back to you even when they are wrong. They have no customer service manners. The hotel tried to lie upon emailing them and when i responded with proof, they have now started ignoring me. AVOID THIS HOTEL AT ALL COSTS. Especially if you’re a person of colour/different religion. There are better resorts than this. The place has nothing to show for.