Akasha Beach Hotel & Spa

Nicola Roma

Just got back from our week long holiday at Akasha hotel. Hotel is very lovely and has a beautiful aesthetic! We were all inclusive and the food was the best we’ve ever had at an all inclusive, cooked to perfection and different every meal which is rare when all inclusive! The staff at the restaurant and around the pools were lovely, couldn’t do enough for you! Now onto the things that completely ruined our holiday.. We arrived at the hotel at 5am after an over night travel, where we were completely knackered, only to be told we had to wait till 3pm to be able to check in and given a room! That’s 10 hours basically homeless in another county! When we asked the reception staff what we are supposed to do for 10 hours we was told “go for a walk or get some eggs” through out the whole day I noticed the reception staff were nothing but rude and arrogant. We had to sit on sunbeds and try to sleep at 5am and the reception staff did not seem to care or have any sympathy at all. We then had to pay £180 to extend our room and all inclusive rights on our last day as they want you out at 11am. I expressed to reception I didn’t think this was very fair considering we had no room when we got here to which I basically just got a shrug! We are so disappointed as this holiday is of premium price, so I will not be able to recommend to any one as our first impressions when I got to the hotel where nothing less of shocking!

Karishma Patel

Room: sleek and modern design. The room was spacious and had good amenities and features. The only thing that was a let down was the bed duvet provided had a massive rip in one corner and had stains in certain places...not the quality i would expect in a 5 star hotel. I would suggest the maid/room cleaning team pay greater attention to the the bed sheets/duvet in future and also should ensure the lotion and hand wash are sufficiently filled, as the lotion bottle provided was empty after a couple of days. Service: 10/10 service provided by the restaurant staff. Nada in particular was always very polite, attentive and made sure i was well taken care of during breakfast and dinner service. In fact, all the restaurant staff provided excellent service to myself and other guests from my observation. They all greeted me politely and were all fantastic! Food: The desserts in particular were divine and presented beautifully. Food quality was pretty good. It was buffet style but there were plenty of options and variety to choose from. Location: not much to do nearby as there are mainly just shops and restaurants. However, it is located on the main road and there are bus stops, supermarkets and excursion shops nearby. If you can drive then i would say the location is not an issue as lots of rental options nearby. I don't drive so i did find i got quite bored and had to rely on booking excursions to fill my time. There is a beach right outside the hotel, but does get filled up quite quickly. Overall, nice hotel but definitely more a 4* rather than a 5* in my opinion. I would also suggest adding evening entertainment for guests and maybe some more facilities, such as a ping pong table etc.

Lisa Elixhauser

- The hotel and the room (Suite with Whirlpool) is beautiful and directly at the beach - Staff is mostly really lovely and attentive (some of them stop talking to you if you don’t immediately tip after 2 incounters, made the visits to the beach a little awkward) - Check in was really pleasant and relaxed, great way to start your holiday - Lots of quite good food for every meal, always some changes so it doesn’t get dull, meat was mostly really dry though - nice cocktails and great atmosphere at the pool bar in the evenings, the blond waitress there is lovely! - you can spend days in that hotel without getting bored (gym, 3 pools, many cozy corners to relax, lovely beach, various bars,..) All in all had a great time here, but would have expected a little more for a 5 Star Hotel at that price. Specially more attention to the details: room was semi clean after housekeeping was in there and partly dusty (takes a while to get there), upholstery partly really worn off, tea at breakfast comes in a half full tiny cup with lukewarm water,…). Thank you for the relaxing time I was able to have here!

T B

1. Upon booking on love holidays there was no option to select interior pool view. On arrival the room given had a pool which was exposed to the whole city. As a muslim woman i wear a headscarf and was unable to use this pool due to the exposure 2. I had to pay extra to change this room and also missed breakfast due to this as we were supposed to have a floating breakfast. 3. The floating breakfast was not worth €90. As much as we needed vegetarian options the whole breakfast was all fruits. One egg between the two of us and a LARGE plate of tuna. No mayo for us to even create a mix to eat it with the bread. Upon going to breakfast the next day we realised there Were so many other options such as pancakes, crepes and desserts which we could have been offered but we were not. We were also not given an option of drink either. 4. We had to change the second room as we were given 2 single beds which caused a lot of discomfort and falling in between the bed and also had to pay another €170 for changing the room again. We were shrugged off and told “you didnt specify you need a double bed” when our original booking was for a double bed?? These staff clearly lack common sense. 5. Our room green sign had been on since 2pm and no one cleaned our room. When calling the reception desk they said our green light was not on, but it was. They sent another Housekeeper at 8pm to clean our room. 6. It was not mentioned that we would be charged for drinks although we had half board. How are people supposed to have “half board” breakfast and dinner without drinks. Your service should include soft drinks without charge like every other hotel. 7. The staff are very rude, they chat back to you even when they are wrong. They have no customer service manners. The hotel tried to lie upon emailing them and when i responded with proof, they have now started ignoring me. AVOID THIS HOTEL AT ALL COSTS. Especially if you’re a person of colour/different religion. There are better resorts than this. The place has nothing to show for.

Liran Ravid

Overall a good hotel in a good location, albeit a bit expensive. But take note about few issue before you decide to book this hotel: 1. The pool is available only from 9:00AM! If you have small kids that would like to go to the pool earlier, or if you want to swim in the morning, or if you just want to sit (!) in the pool area - you can’t… actually if you will try to sit next to the pool before 9:00AM, the hotel staff will throw you out 🙁 2. There are dozens of people waiting for the pool starting ~08:00, from all directions, just to secure a seating/sunbed at 09:00. This is really a disgrace that people need to stand for an hour in the heat because the staff doesn’t allow to get near the pool before 09:00. When they finally opened the pool at 09:00, people run to secure a place, and two of them got into a really ugly fight over a sunbed which almost reached a physical fight. What an embarrassment 🙁. Akasha, you need stop this annoying and embarrassing policy. 3. Pay attention to the room location. Some of the rooms in the hotel look like they are in a basement. They have a patio underground... We were given such a room underground… it had a Jacuzzi in the patio but the hotel wanted 50 Euro/day to allow us to use it… since it was a very depressing room and after we complained about it, the hotel was kind enough to offer another room. 4. Breakfast is really good. Dinner has rich variety but some of it is not tasty. After two dinners at the hotel we had to go out to buy something for the kids who couldn’t find something to eat. Maybe kids options will improve the situation. 5. Air conditioning in public areas (lobby and dining room) is really weak. Thanks for the stay. There are couple of things that the hotel can definitely do to improve the experience.