Akasha Beach Hotel & Spa

Nicola Roma

Just got back from our week long holiday at Akasha hotel. Hotel is very lovely and has a beautiful aesthetic! We were all inclusive and the food was the best we’ve ever had at an all inclusive, cooked to perfection and different every meal which is rare when all inclusive! The staff at the restaurant and around the pools were lovely, couldn’t do enough for you! Now onto the things that completely ruined our holiday.. We arrived at the hotel at 5am after an over night travel, where we were completely knackered, only to be told we had to wait till 3pm to be able to check in and given a room! That’s 10 hours basically homeless in another county! When we asked the reception staff what we are supposed to do for 10 hours we was told “go for a walk or get some eggs” through out the whole day I noticed the reception staff were nothing but rude and arrogant. We had to sit on sunbeds and try to sleep at 5am and the reception staff did not seem to care or have any sympathy at all. We then had to pay £180 to extend our room and all inclusive rights on our last day as they want you out at 11am. I expressed to reception I didn’t think this was very fair considering we had no room when we got here to which I basically just got a shrug! We are so disappointed as this holiday is of premium price, so I will not be able to recommend to any one as our first impressions when I got to the hotel where nothing less of shocking!

T B

1. Upon booking on love holidays there was no option to select interior pool view. On arrival the room given had a pool which was exposed to the whole city. As a muslim woman i wear a headscarf and was unable to use this pool due to the exposure 2. I had to pay extra to change this room and also missed breakfast due to this as we were supposed to have a floating breakfast. 3. The floating breakfast was not worth €90. As much as we needed vegetarian options the whole breakfast was all fruits. One egg between the two of us and a LARGE plate of tuna. No mayo for us to even create a mix to eat it with the bread. Upon going to breakfast the next day we realised there Were so many other options such as pancakes, crepes and desserts which we could have been offered but we were not. We were also not given an option of drink either. 4. We had to change the second room as we were given 2 single beds which caused a lot of discomfort and falling in between the bed and also had to pay another €170 for changing the room again. We were shrugged off and told “you didnt specify you need a double bed” when our original booking was for a double bed?? These staff clearly lack common sense. 5. Our room green sign had been on since 2pm and no one cleaned our room. When calling the reception desk they said our green light was not on, but it was. They sent another Housekeeper at 8pm to clean our room. 6. It was not mentioned that we would be charged for drinks although we had half board. How are people supposed to have “half board” breakfast and dinner without drinks. Your service should include soft drinks without charge like every other hotel. 7. The staff are very rude, they chat back to you even when they are wrong. They have no customer service manners. The hotel tried to lie upon emailing them and when i responded with proof, they have now started ignoring me. AVOID THIS HOTEL AT ALL COSTS. Especially if you’re a person of colour/different religion. There are better resorts than this. The place has nothing to show for.

Karishma Patel

Room: sleek and modern design. The room was spacious and had good amenities and features. The only thing that was a let down was the bed duvet provided had a massive rip in one corner and had stains in certain places...not the quality i would expect in a 5 star hotel. I would suggest the maid/room cleaning team pay greater attention to the the bed sheets/duvet in future and also should ensure the lotion and hand wash are sufficiently filled, as the lotion bottle provided was empty after a couple of days. Service: 10/10 service provided by the restaurant staff. Nada in particular was always very polite, attentive and made sure i was well taken care of during breakfast and dinner service. In fact, all the restaurant staff provided excellent service to myself and other guests from my observation. They all greeted me politely and were all fantastic! Food: The desserts in particular were divine and presented beautifully. Food quality was pretty good. It was buffet style but there were plenty of options and variety to choose from. Location: not much to do nearby as there are mainly just shops and restaurants. However, it is located on the main road and there are bus stops, supermarkets and excursion shops nearby. If you can drive then i would say the location is not an issue as lots of rental options nearby. I don't drive so i did find i got quite bored and had to rely on booking excursions to fill my time. There is a beach right outside the hotel, but does get filled up quite quickly. Overall, nice hotel but definitely more a 4* rather than a 5* in my opinion. I would also suggest adding evening entertainment for guests and maybe some more facilities, such as a ping pong table etc.

Julia

Beautiful hotel just by the beach. Design is very classy and the staff working in the restaurant extremely nice. However according to EU standards this is not a 5*, similar situation to Turkey, in Greece hotels are of a lower standard than what we are used to in the rest of Europe. First the cleaning stuff: at the first sight rooms look clean but then it becomes visible it is very superficial I got fresh glass which was all smudged with a lip balm one day, had to ask multiple times for the products in the bathroom to be exchanged. Next is the food- good presentation, very mediocre taste Risotto was mushy and overcooked every single day, what was called paella the other was simply some mushy rice with some chicken, nothing like what a real paella is. I know hotel needs to cater to all tastes, but it should have good representation of local food Here we had dakos every day and some pork stews, but basically no seafood: grilled shrimps, mussels, octopus, saganaki, taramasalata- not found even once. We were on half board luckily, so we had all this for lunch in the taverns, otherwise it would be a huge dissapointment. The hotel is quiet with classy lounge music, no weird animations, which I appreciate a lot. However, it is also very popular among aspiring SM star Brits, so be prepared to have photo sessions taken at any place in the hotel any time of the day. The opposite of what I would call quiet luxury, but that is not for the hotel to blame, just cultural vibe of some guests. All in all- recommend for location and aesthetics, but definitely not for food.

Lisa Elixhauser

- The hotel and the room (Suite with Whirlpool) is beautiful and directly at the beach - Staff is mostly really lovely and attentive (some of them stop talking to you if you don’t immediately tip after 2 incounters, made the visits to the beach a little awkward) - Check in was really pleasant and relaxed, great way to start your holiday - Lots of quite good food for every meal, always some changes so it doesn’t get dull, meat was mostly really dry though - nice cocktails and great atmosphere at the pool bar in the evenings, the blond waitress there is lovely! - you can spend days in that hotel without getting bored (gym, 3 pools, many cozy corners to relax, lovely beach, various bars,..) All in all had a great time here, but would have expected a little more for a 5 Star Hotel at that price. Specially more attention to the details: room was semi clean after housekeeping was in there and partly dusty (takes a while to get there), upholstery partly really worn off, tea at breakfast comes in a half full tiny cup with lukewarm water,…). Thank you for the relaxing time I was able to have here!