BlueBay Grand Esmeralda

Irma Ortiz

A special shout out to Luz and Guadalupe from the Festival restaurant and Alfredo from housekeeping who provided excellent service and saved our vacation. We appreciated their attention to our needs. It started disappointing with wild animals rooming and jumping on food tables while having dinner. Not very hygienic, I'm sure there were food sanitation violations. We instead chose to eat all of our meals in the indoor restaurants which were very pleasant and service was excellent.

naresh eeda

Positives: Friendly Staff: The hotel staff was exceptionally welcoming and accommodating, contributing to a pleasant overall experience. Flexible Check-In/Check-Out: The early check-in at 1 PM and late check-out at 1 PM was a significant plus. Additionally, we were allowed to store our luggage until 5 PM, making it easier to enjoy our last hours without the burden of our bags. Quality Buffet and Drinks: The buffet offered a diverse selection of delicious food, and the drinks were well-prepared and enjoyable, enhancing our dining experience. Negatives: Limited Activities: Despite a variety of activities advertised, there was a noticeable lack of events during our stay. Aside from the nightly show, the hotel felt quite quiet and somewhat boring, which may not appeal to guests looking for a lively atmosphere. Humidity Issues: The rooms suffered from excessive moisture, which was uncomfortable. The absence of a dehumidifier made the situation worse, affecting our overall comfort. No Iron in Rooms: The absence of an iron box in the room was inconvenient, especially for guests who prefer to look well-presented without having to request ironing services. Expensive Taxi Service: The taxi service offered by the hotel was quite pricey. We discovered that walking to the nearby road and taking a bus was a far more economical option (30 pesos compared to 800 pesos for a hotel taxi). Limited Golf Cart Availability: While the hotel provided golf carts for transportation, their limited availability often prioritized guests checking in and out, leaving other guests waiting or having to walk longer distances. Terrible beach: The beach was terrible with a lot of seaweed

Aliakbar Eski

Had a great check on experience with Valeria. She was quick and explained everything well Overall great stay. The location and nature is great. Absolutely great. Food is amazing. There are 6 restaurants and the buffet choices spoil you. Very friendly and helpful staff. Good and clean room service. Will definitely recommend.

Paula Pacheco

If you are looking for fancy rooms this is NOT the place for you. The rooms are dated but they are clean (which is what we care about). The food so far has been delicious, everyone has been welcoming and very nice. The hotel is on the larger side but is walkable. The beach is beautiful and the pools are huge! We wish there was a swim-up bar but it’s not the end of the world. Overall, so far our stay has been great and for the price you can’t go wrong.

Aja Lee

Online it says it's a 4-5 star all inclusive resort, I would say a high 3 or 4. The rooms are dated and need some maintenance. The overall location was pretty close to Playa Del Carmen which was a great day trip. The food was pretty good with a bit of variety. The service was great! Everyone was very kind and helpful. The entertainment was fun!