Hyatt Ziva Riviera Cancun

Karissa Matthews

Headed out from a wonderful stay at Hyatt Ziva Riviera Cancun. The building is quite stunning and it had many amenities to make your stay enjoyable. We booked this location for 5 nights as a birthday getaway. Our room looked over a quieter pool which only down fall was the distance from any bars. The last 2 days of our stay someone did end up coming by to service the pool luckily. The restaurants do close occasionally so I recommend downloading the app. Food is what really lowers the review for me. As someone who previously stayed at a Royalton, the food was much more Canadian/American there. The food here could use some improvements on quality but understandable it is Mexico. Overall, fantastic staff who cater to you, are kind, and make you feel at home. We received many birthday trinkets so definitely mention your celebration if there is one. I would definitely come back!

Amy Capcara

5 stars for our experience here!! From the beautiful ocean front master suite with a sunrise view, to the incredible service - thank you to Josie and our “butler” Daniel for being so incredible and attentive — and to all the staff who worked non-stop. Service was top notch! The rooms and were very clean but the pools did get cloudy at times and I wish they were ALL heated in the winter months! We really could only use the activity pool, but luckily that’s what our kids preferred anyway. The beach was small but fine! They worked hard to remove the seaweed daily. We left with no complaints and a great time!

Dustin Hartung

My fiancé and I book a trip to Cancun every year ( different resorts) for our anniversary and we decided on this one this year. I will say we were both very impressed! All the reviews we read were very negative. The food was very good, the place was very clean and the staff was very friendly. The only downfall is we do not have kids and I will say this is a more family/children friendly resort. If we ever went to the same resort, I would definitely book this one again. Pablo at the swim up bar was top notch! Don't ever get rid of him

Ashley McAteer

Loved every single detail about this resort! Staff are incredibly aware and are constantly checking in on guests to ensure you are experiencing the best time. The resort layout is beautiful and offers many different pools if you are wanting to switch up scenery. The restaurants are incredible; we had the opportunity to try each restaurant and they kept getting better. We became close with some staff, namely Diego at the Sport’s Bar, Henry at the outdoor lobby bar and Agustin at La Parrilla - they are the best and so, so good at what they do. We were very sad to part ways with our new friends! Overall, this resort is absolutely beautiful and we had the best time. We will definitely be recommending HZ Riviera Cancun to our friends and family!!!

Nicola Budd

I normally don’t write reviews while I’m still at a resort, but this one needs to be done. I’m currently still here, and I absolutely do not recommend anyone to book this place. The reviews you’ve read about the issues here are completely TRUE. No Beach Let’s start with the beach—or rather, the lack of one. There is no real beach at this resort. The area they call a beach is dirty, with barely any sand, making it unusable. To make matters worse, instead of properly cleaning up the seaweed, the staff sweeps it back into the water, making the situation even worse. It’s misleading to even advertise this resort as having a beach because there’s essentially nothing here to enjoy. Pool Chaos The pool situation is an absolute nightmare. Guests “reserve” chairs by placing towels or belongings on them as early as 8 AM, and the resort staff does nothing about it. Finding a spot near the pool is impossible unless you’re willing to pay $100 for a cabana, which feels like a cash grab. Even the “adults-only” pool is poorly managed—it has about 10 chairs total, and they’re all claimed by 7 AM with towels or books left on them. Disastrous New Year’s Eve Last night was New Year’s Eve, and it was the worst experience ever. For the past six years, we’ve gone to various resorts during the holidays, and the celebrations have always been incredible. Not here. Hyatt Ziva charged guests extra for tables and dinner. Since we didn’t pay for this, we ended up sitting on beach chairs in the lawn area—hardly the festive celebration we were hoping for. It felt cheap and poorly planned, completely lacking the elegance and excitement we’ve seen at other resorts. Mediocre Food The food is just average, nothing memorable or worth the price tag. We’ve had far better dining experiences at other resorts for much less money. Overall We’ve spent over $6,000 for this trip, and I can honestly say it’s been a huge disappointment. Between the lack of a beach, the pool chair chaos, the disastrous New Year’s Eve celebration, and the mediocre food, this resort doesn’t come close to living up to the hype or its price point. I don’t recommend Hyatt Ziva Cancun to anyone. Save your money and book somewhere else—you’ll thank me later.