Overview
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to relax and catch some rays during the day, while shows and entertainment ensure there’s plenty to keep guests happy in the evenings. A children’s club, games arcade and pirates-themed park provide thrills for little ones, while an array of restaurants prepares mouth-watering delicacies from around the world. Stylish and modern accommodation ensures ultimate comfort during your stay and Spa Sensoria is the place to revitalise your body and mind. Guests can also enjoy complimentary access to all restaurants, bars and services at the neighbouring hotel, Grand Oasis Palm.
How far is the nearest beach?
The hotel is located next to a sandy beach with wonderful views of the Caribbean Sea.
Distance from the airport
Cancun International Airport is approximately 23km away from The Sens Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Water Park")
Waterpark
Sens Standard
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sens Superior
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sian Ka’an Standard (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Sens Junior Suite
- Bath amenities and towels
- Iron and Ironing board
- Safety box
- Flat screen
- Air conditioning
- Hair dryer
- Espresso coffee maker
- Pillow menu (upon request)
- Turn down Service
- Chromecast
- Coffee maker
- Wifi Premium
- Robes and slippers
- Tablet: Access to Hotel Services
- Private check-in & Check-out | Express Checkout
- Early Check-in and Late Check-out (Subject to Availability)
- Indoor or outdoor Jacuzzi and plunge pool *available in Sens Master Suite and Sens Junior Suite
- Minibar: Water, soft drinks, beers, and snacks
- 1 King size bed
Sian Ka’an Master Suite (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Jacuzzi or plunge pool inside or on terrace
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Facilities
- Swimming pools
- Restaurants
- Bars
- Water park
- Beach clubs called The Sens Beach Club & Miramar Beach Club.
- Adults-only zones (including restaurants, bars and beach clubs)
- Gym
- Spa (adults-only)
- Kids club
- Pool with waterslides, video games area, handcrafts hall, movies
- Open daily from 9am - 19:00?
- Ages 3 to 12 years old?
- Yucatan Jurassic River
- Pirata’s Bay Pool & Beach Park (including a zip-line, camping zone, open-air movie theatre, pirate ship tour and lots of games)
- Beach soccer
- Dance lessons
- Zumba
- Aqua aerobics
- Yoga
- Pilates
- Kayaking
- Board games
- Arcade
- Evening entertainment (including live music, comedy shows, acrobatic shows, magic shows and belly dances)
- Adults-only entertainment
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Pirate ship family tour?
- Open 4 tours per week? ?
- Tour duration :90 mins?
- Reservation required?
- Subject to availability?
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-inclusive
The Sens Cancun is an all-inclusive hotel. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
DOS LUNAS
- Pizza, pasta, and ice creams
- Lunch
- Outdoor seating
EL BUFFET (International)
- International buffet
- Breakfast, Lunch, Dinner
- Indoor and Outdoor seating
EL BUFFET (Mexican)
- Mexican buffet
- Breakfast, Lunch, Dinner
- Indoor and Outdoor seating
SWEET PALM
- Children buffet
- Breakfast, Lunch, Dinner
- Indoor and Outdoor seating
LAS PALMAS
- International buffet
- Breakfast, Lunch, Dinner
- Indoor and Outdoor seating
LOS AGAVES
- Mexican gourmet
- Dinner
- Indoor and Outdoor seating
- Reservation required
MAKITACO
- Mexican - Japanese food
- Lunch, Dinner
- Indoor and Outdoor seating
- Reservation required
COCOA
- Grill & seafood
- Dinner
- Indoor and Outdoor seating
- Reservation required
ISLA MUJERES
- Sushi & snacks by the pool and beach
- Lunch
- Outdoor seating
LATE SNACKS
- Meals & beverages service 24 h.
Up to 62% Off and Free Room Upgrade to a Sens Superior *
Up to 62% Off and Free Room Upgrade to a Sens Superior *
*Up to 62% off & Free Room Upgrade from Sens Standard to Sens Superior when you travel between 16th March 2025 - 23rd December 2025. The saving is already applied to the price shown, and the upgrade offer is applicable where UPGRADE is stated in the room name. **Blackout Dates Apply
4.1
Google reviews (3704)
Joshua Caleb Arnold
The hotel entryway was beautiful. It led to a false sense of expectation on the modernity of our room. The room was very old. It had chipped floors and very odd odor. Musty and moldy sort of smell. The water had an unpleasant odor as well. My wife didn’t mind it but it bothered me. The staff were fantastic. Everyone was attentive and kind. That was not issue. We were disappointed in how aggressive the sales people were in the hotel. If you’ve ever been to the D.R. in some hotels they’ll have booths set up with people camped out to sell you excursions. We fell for that in the Dominican but not in Mexico. When they finally realized we were not interested they left us alone. We didn’t realize when we booked the room it was connected to another hotel. After walking through the lobby of the other facility we got the sense the hotel was much nicer. That’s only an assumption based on the amenities available in the lobby. I can only assume the rooms were upgraded as well. The buffets were good. The contained a lot of variety. I believe anyone could find something to eat. We didn’t get sick from the buffets. We both ran into issues when we made reservations for the stand alone restaurants in the complex. My wife fell ill after eating a steak and I fell ill after eating shrimp and two different restaurants. She was sick while we were still on vacation where I made it home before I was out down for two days. In photos I want to highlight the beauty so I don’t solely focus on the negatives. We experienced Cancun and I don’t think we will go back. On to the next.
M P
Avoid this hotel! It’s far from a 5-star experience. The hotel is dirty, the staff has a terrible attitude, and they clearly favor locals over foreigners. The food is awful, and you’ll often have to wait in long lines for basic things like coffee or beach chairs. They also don’t refill the minibar after the first day, and room cleaning is hit or miss.
Additionally, they charge hidden fees that are not mentioned on their website, such as a government fee and a service fee, adding an extra $300 to your 7-day stay. The rooms are poorly maintained, with moldy smells and dirty linens. When I complained, the staff ignored me and even told me they didn’t care about bad reviews because they buy good ones.
Over the course of my stay, some servers even offered me drugs or women for the night. One of the names I’ve mentioned in the review made this offer directly to me.
I also found a mustache hair in their pizza. When I told them, they just laughed and smiled, showing no care at all. The next day, when I complained to the supervisor, he acted like he couldn’t care less, listening to me as if I were saying something insignificant and just wanted to get rid of me.
All of a sudden, you wake up, go for breakfast, and see a sign that says the restaurant is closed for maintenance—without any prior notice. You have to go to another restaurant and wait in a long line because two or three of their restaurants are under service, again with no notice. When you complain, they simply ignore you. They don’t care, they don’t listen, and their staff don’t speak English—they only speak Spanish, so when you try to communicate in English, they don’t understand you.
I’m mentioning again, this hotel is good only for people in Cancun, for the local people. This is not good for foreigners.
This hotel ruined my vacation, and I would not recommend it to anyone. Stay away!
Vanessa Woytowich
We would not return. We did like the location on the beach, it wasn't the Ocean side, but the "lagoon". It was calm, warm and they have hammocks in the water, which are 5/5 comfortable. Could spend the whole day in those hammocks. It is right next to a little channel so you can watch boats all day. There is more rocks on the Sens side of the beach. The grand oasis palms beach definitely is nicer. It is quiet as most people with kids are in the other adjoining resort so that was nice. Don't go see the concierge after checking in. They will tell you where everything is then say you have a welcome gift which is a time share presentation that I heard tons of ppl falling for to get a free massage or ride on the pirate ship. If you do stay here, immediately download their app and put in a request for supper at one of the restaurants as you need a reservation as the buffets suck. The staff are all friendly, I would recommend learning more Spanish than your basic hello and thank you as the resort is definitely catering to Spanish speakers.
Don't let children shower, only bath. They will get burnt by the water. The power went out in the middle of the night and didn't return until supper. No air conditioning!
I got food poisoning. The buffets are so gross and weird. Juices are just flavored water.
You have to download an app to book for supper. There is no evening snacks so eat supper late.
Overall wouldn't recommend and definitely not worth paying more to stay at the Sens rather than the adjoining grand oasis palm.
All activities are next door so if you want to watch shows go next door.
The pool has sharp pieces so watch your knees.
The pillows in the rooms are flatter than a crepe.
If you have a vision impairment or traveling with someone who has any sort of vision impairment then book elsewhere. There are a lot of steps up and down, glass doors, and mirrors everywhere. This didn't bother myself but my spouse has limited vision and this place was hell for him.
From what I can tell it is wheelchair accessible if you need that.
Büke Bulgurcu
Disappointing Experience – Rude Staff & Serious Health Concerns
Our stay at this hotel was extremely disappointing, and I would not recommend it to anyone.
From the moment we arrived, the reception staff were incredibly rude. There was no warm welcome—just an unfriendly and unhelpful attitude.
The worst part of our stay was that all four of us (coming from different cities) got food poisoning after eating at the hotel. When we informed customer service, they denied any responsibility and repeatedly told us that we needed to pay for a doctor because it was "not their fault." We were in pain, and not once did they even express concern or apologize for our condition. When the doctor arrived, he diagnosed us with gastro without even performing a test, making it clear they were more focused on protecting themselves rather than caring for their guests.
As for the facilities:
The beach is large, but the sea is small since it is a boat entrance area. You can barely swim—just step into the water.
The room was unhygienic, with sheets that smelled bad.
Worst of all, we even found a cockroach in the room—completely unacceptable for a hotel of this standard.
Overall, this was an awful experience. Poor customer service, unclean rooms, and serious health risks make this hotel a place to avoid at all costs.
Al Phantom
My First time in Cancun. We had a great experience after figuring out our way around. Lots to do at the resort. Highly recommend booking your dinners and activities and if you have any issues see the customer service as they are very friendly. Thank you to Jaime Pat and Sir Pablo Andres who made our stay absolutely amazing after meeting them. Pablo Andres checked on us every day to make sure things are well and I greatly appreciate it.
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