Overview
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to...
Discover relaxation or excitement on the shores of Mexico at The Sens Cancun, a lively all-inclusive resort offering both family fun and moments of pure bliss in adults-only areas. A superb infinity pool overlooking the sea is a great place to relax and catch some rays during the day, while shows and entertainment ensure there’s plenty to keep guests happy in the evenings. A children’s club, games arcade and pirates-themed park provide thrills for little ones, while an array of restaurants prepares mouth-watering delicacies from around the world. Stylish and modern accommodation ensures ultimate comfort during your stay and Spa Sensoria is the place to revitalise your body and mind. Guests can also enjoy complimentary access to all restaurants, bars and services at the neighbouring hotel, Grand Oasis Palm.
How far is the nearest beach?
The hotel is located next to a sandy beach with wonderful views of the Caribbean Sea.
Distance from the airport
Cancun International Airport is approximately 23km away from The Sens Cancun.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "Restaurants")
Restaurant
![Bar]( "Bars")
Bar
![Gym]( "Gym")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "Golf Course Nearby")
Golf
![Parking]( "Parking")
Parking
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Kids Club")
Kids Club
![Adults-Only]( "Adults-Only Areas")
Adults-Only
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Water Park")
Waterpark
Sens Standard
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sens Superior
- King-size bed or 2 double beds
- Bathroom amenities
- Television
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
Sian Ka’an Standard (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Junior Suite (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Jacuzzi or plunge pool inside or on terrace
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Sian Ka’an Master Suite (Adults-Only)
- Sian Ka’an benefits
- King-size bed
- Jacuzzi or plunge pool inside or on terrace
- Bathroom amenities
- Television
- Chromecast
- Tablet
- Wi-Fi
- Air conditioning
- Minibar (including water, soft drinks, beer and snacks)
- Coffee maker
- Hairdryer
- Bathrobes and slippers
- Iron and ironing board
- Safe
- Turndown service
Facilities
- Swimming pools
- Restaurants
- Bars
- Water park
- Beach clubs
- Adults-only zones (including restaurants, bars and beach clubs)
- Gym
- Spa (adults-only)
- Kids club
- Yucatan Jurassic River
- Pirata’s Bay Pool & Beach Park (including a zip-line, camping zone, open-air movie theatre, pirate ship tour and lots of games)
- Beach soccer
- Dance lessons
- Zumba
- Aqua aerobics
- Yoga
- Pilates
- Kayaking
- Board games
- Arcade
- Evening entertainment (including live music, comedy shows, acrobatic shows, magic shows and belly dances)
- Adults-only entertainment
- Parking
- 24-hour reception
- Currency exchange
- Laundry service (local charge)
- Babysitting services (local charge)
- Meeting rooms and facilities
- Wedding and honeymoon services
*Please note that charges may apply to some activities and for the use of some facilities.
All-inclusive
The Sens Cancun is an all-inclusive hotel. The programme consists of meals and beverages service 24 hours a day, with breakfast, lunch, dinner and snacks served at a wide variety of restaurants and bars. During meals soft drinks, beer, water and wine are usually offered. Locally produced alcoholic and non-alcoholic drinks like water, wine, soft drinks, beer and spirits are usually served throughout the day (except during meal times).
Please note that details, including times and benefits, may be subject to change without notice. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Dining
Careyes Gourmet Cuisine
- Mexican and French fusion
- Serves dinner
- Reservations required
- Adults-only
The White Box Gastrobar
- Mediterranean cuisine
- Serves breakfast, lunch and dinner
- Reservations required for dinner
- Adults-only
Sakura Glass Bar
- Nikkei cuisine (Japanese-Peruvian fusion)
- Serves dinner
- Reservations required
- Adults-only
Sensoria Gastrobar
- Serves dinner
- Reservations required
- Adults-only
Bites
- Located in Market Place Food Hall
- American cuisine
- Serves lunch
Le Buffet
- Located in Market Place Food Hall
- Serves breakfast, lunch and dinner, buffet style
Café del Mar
- Grill and seafood
- Serves dinner
- Reservations required
Alma by Careyes
- Gourmet Mexican cuisine
- Serves dinner
- Reservations required
Maki Taco
- Japanese and Mexican fusion cuisine
- Serves lunch and dinner
- Reservations required for dinner
Don Lunas
- Located in Las Palmas Food Hall
- vItalian cuisine
- Serves lunch
Akeru
- Located in Las Palmas Food Hall
- Sushi
- Serves lunch and dinner
El Buffet
- Located in Las Palmas Food Hall
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
El Buffet
- Located in Las Hacienda Food Hall
- International cuisine
- Serves breakfast, lunch and dinner, buffet style
Los Agaves
- Located in Las Hacienda Food Hall
- Traditional Mexican cuisine
- Serves dinner
- Reservations required
Sweet Palm
- Located in Las Hacienda Food Hall
- Children’s buffet
- Serves breakfast, lunch and dinner
Cocoa
- Grill and seafood
- Serves lunch and dinner
Isla Mujeres
- Sushi by the pool and beach
- Serves lunch
Le Petit Chef
- Culinary demonstration on your table
- Serves dinner
- Reservations required
- (Local charge)
Sian Ka’an Beach Club
- Serves wraps and snacks
- Exclusively for Sian Ka’an guests
Café del Mar Beach Club
- Serves food
- Exclusively for Sian Ka’an guests
24-hour room service is available (local charge, included for Sian Ka’an guests). Romantic beachfront dinners are also available (upon request, local charge).
4.1
Google reviews (3593)
Gloria Garcia
Vacation taken in September 2024 with a large group of 10+ people and children.
We stayed in the Sens hotel which gives you access to the Grand Oasis section and restaurants. The rooms were average, nothing spectacular but not terrible either. Room staff were extremely nice and accommodating. BEWARE, our room on the 7th floor dispensed almost boiling hot water, very dangerous if you are not aware, especially with children and elders.
The front staff were a hit or miss, some were very upbeat and friendly but most were snotty/arrogant. Its almost as if their position at the front desk gives them a sense of superiority not seen in other staff members (wait, room, etc.)
All wait staff were very friendly and accommodating except for Reyna at the Hacienda Buffet. She was extremely rude every time we went, never smiled and made you feel like you were a bother. She also spoke to a colleague about our group and how we were taking too long, we literally heard her since we were two feet away. Very unprofessional. The fruit drinks were very watered down. Loved the amount of restaurants available, loved the selection!! The food itself is not super great but its decent and you never get bored because they change every night. Many restaurants require a reservation for dinner, so be sure to do that at the start of the vacation. The reservation restaurants are VERY posh and gourmet! would recommend.
Major CON: not very kid friendly
The kids pool is terrible. The floor needs to be refinished as it is chipping and will literally scrape the kids feet if they are not wearing water shoes. Also, the kids pool has steps that are not visible so you tend to bump into the steps as you are walking inside, I fell several times until I memorized where they were. They also don't have kid friendly entertainment, most of it is geared towards adults (very nice) but not for kids. The Blue Crab kid center is nice but children must stay without adults, so if your child is not comfortable with that it wont be used.
The beach is very nice in this area as there are no waves, and you can snorkel peacefully.
Ingrid Holst
Don’t do it! The room smelled of mold, the food was sub-par cafeteria style. It was practically impossible to get a pair of sunbeds with shade unless you are at the beach at 6AM (no joke!) You can book certain sun beds for 50 USD a day, but only same day and only if you start lining up at 7:15, 45 minutes prior to the reservations of the sunbeds open…Honestly, endless lines and difficult rules for booking is not vacation for me, and certainly not luxury. As for the dining experience…Again, it is very difficult to actually book a table at the “good” restaurants, and if you are not able to, the line can be 60 min plus just to get inside the no-reservation places. I ended up ordering pizza for dinner the first couple of days for this reason, and was practically high jacked by people in line for dinner asking me where I had ordered from…I think that is a testament to a poorly run hotel. Also, the sushi service by the pool is terrible. The line can be 40 minutes and the quality is awful. First time ever, I have thrown out my sushi. Furthermore, the drinks at the bars are not great. I ordered gin and tonic. It tasted mostly tonic. So I asked for just gin to better determine what was in my drink. I was given just tonic. (?) I asked again for just the gin. I received it, and you could barely taste the alcohol and it did not taste like gin. I then asked for just Bombay Sapphire, tasted it and asked for some tonic water and got it. So if you do decide to go here, against my advice, ask for a specific type of alcohol to make sure you know what you drink. So summarizing the hotel, I think they make sure the quality of food and drinks are as cheap as possible and that the long lines/ low capacity make sure you can enjoy even less of it. The beach with hammocks and order-in pizza is what saved our week. I would however never visit this hotel again regardless of the price.
Amy G
Choose a different hotel!! Where can I even start, The rooms smelt like mold and weren’t well kept.I got horrible food poisoning on my second day! Some of the food was cold and the liquor was very watered down, sometimes to get drink you’d have to wait in a very long line.The entertainment was minimal but fun, the shows they put on are well choreographed and enjoyable.The staff is very kind but it’s a predominately Spanish hotel, a lot of the staff speak little to no English so if you don’t know Spanish or don’t have someone to translate I don’t recommend staying here.The beach is more of a bay that is only 3 or 4 feet deep and smelt like very strong sulfur, it’s very hard to get lounge chairs if you don’t show up very early.The pool is fun and well kept and they have nice little shows while you swim sometimes.The sports bar is also fun but it gets very hot since there is no Air conditioning.Me and my family tried to keep a positive mind but the experience got worse day by day, there are much better options around this area and I strongly advice choosing somewhere to stay.
Yulia Bihusyak
My vacation did not go well. They urgently need repairs, throw out all the furniture and bedding! The kitchen is very bad, not tasty and the same, there was no normal food! Staff 50/50, it happened that they did not come to us for a long time while we were waiting for water! Cleaning is terrible , no one even cleans or gives clean bed sheets and towels! We had cockroaches in our room and it's no wonder 😳 Don't go there people, it's a waste of time and money!
Britney Altmeyer-Olguin
I do NOT recommend this hotel!!! Much better options in the area! The food is terrible. We added salt to everything. Flies were all over the buffets. Absolutely not worth the all inclusive price. The first room we were given was a crappy room! The bathtub didn’t drain and had mold in the sink. That floor was SUPER noisy!!! We paid to upgrade bc we wanted out of that room. The room we moved to had mold on the bathtub and the toilet ran constantly. In both rooms the shower would randomly get REALLY hot or REALLY cold. The decorative pillows on the bed were old and worn looking. Don’t love the idea of pillows without covers on them bc how are they cleaned. The positives: the pool is awesome and the hammocks in the ocean were enjoyable. This part of the water isn’t as nice as other areas and there are much better options for hotels!
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