Cinnamon Citadel Kandy

Mark Waring

A lovely hotel in a very tranquil spot along the river. Friendly and attentive staff, always smiling. The buffet style breakfast and dinner is excellent with lots of choice, even the fussiest of eaters should be able to find something that suits. The main bar with adjacent pool and terrace blended seamlessly with the surroundings and looked quite stunning in the evening. All in all a super stay in a super hotel.

Udam Jayanetti

Went here for our registration. Lovely location, excellent service, and spacious seating. We rented Café C. The venue was classy, well-lit and with sufficient acoustics to allow for our audio system to cover the room. The staff were gracious meeting our requests to make sure the venue was ready on time. The catering offered was varied and delicious. Other hotel goers are hardly noticed and the whole space felt natural as if renting a separate location. We would highly recommend this for anyone looking for an intimate to medium sized gathering.

Gurkirat Singh Gill

Loved staying at this property. The staff was courteous, rooms were spacious and the facilities were top notch. I had a half board booking and the food in both dinner & breakfast was very good with a variety of options. The property has a very good pool and they even provide 1 free activity if your booking has it. It's slightly outside of Kandy city and you get a break from the hustle bustle of the city.

Vishva Maithri

We had an excellent stay at Cinnamon Citadel Kandy! great value for money! The rooms were spacious, clean, and very comfortable. The location was accessible and provided a serene environment, perfect for a relaxing getaway. The food was incredible, especially the dinner buffet, which offered a wide range of dishes and multiple live-action stations. Every meal was a delightful experience. The staff were professional, attentive, and always ready to help. Their amazing service truly enhanced the overall experience. I highly recommend Cinnamon Citadel Kandy to anyone visiting the area. I would definitely stay here again on my next trip to Kandy!

Zuhara Faj

Our stay at Cinnamon Citadel was amazing. The view was breathtaking, and the customer service was exceptional. The staff were incredibly helpful and attentive, making our stay even more memorable. We also booked a one-hour boat ride, which was definitely worth it and added to the overall experience. However, the food was a disappointment. As part of the Cinnamon hotel chain, we had high expectations, but unfortunately, the offerings didn’t meet them. The food was oily, there were limited options, and most of the dishes lacked flavor. We had to keep adding salt and pepper to make them more palatable. Additionally, the food took time to be refilled, and we ended up with an upset stomach. While the food fell short, everything else about the hotel was fantastic. The views, service, and amenities made our stay memorable. We just hope the food quality improves in the future.