Cinnamon Citadel Kandy

Gurkirat Singh Gill

Loved staying at this property. The staff was courteous, rooms were spacious and the facilities were top notch. I had a half board booking and the food in both dinner & breakfast was very good with a variety of options. The property has a very good pool and they even provide 1 free activity if your booking has it. It's slightly outside of Kandy city and you get a break from the hustle bustle of the city.

Vishva Maithri

We had an excellent stay at Cinnamon Citadel Kandy! great value for money! The rooms were spacious, clean, and very comfortable. The location was accessible and provided a serene environment, perfect for a relaxing getaway. The food was incredible, especially the dinner buffet, which offered a wide range of dishes and multiple live-action stations. Every meal was a delightful experience. The staff were professional, attentive, and always ready to help. Their amazing service truly enhanced the overall experience. I highly recommend Cinnamon Citadel Kandy to anyone visiting the area. I would definitely stay here again on my next trip to Kandy!

kaushik iyer

I recently had the absolute pleasure of staying at this incredible hotel, and I must say, it exceeded my expectations in every way! From the moment I stepped foot into the lobby, I knew I was in for a treat. The Service: The service at this hotel is truly exceptional. The staff are warm, welcoming, and incredibly attentive. Every request was met with a smile, and they went above and beyond to ensure my stay was nothing short of perfect. The Location: The hotel's location is brilliant! It's situated in the heart of the city, making it easy to explore all the local attractions. The surrounding area is also filled with great restaurants, shops, and entertainment options. The Staff: The staff at this hotel are truly its greatest asset. They're friendly, knowledgeable, and always willing to lend a helping hand. From the front desk team to the housekeeping staff, everyone was warm and welcoming. The Food: The food at this hotel is amazing! The restaurant serves up delicious dishes, and the presentation is always impressive. The breakfast spread is also incredible, with a wide variety of options to suit every taste. The Verdict: Overall, my stay at this hotel was truly unforgettable. The exceptional service, brilliant location, great staff, and amazing food all combined to create an experience that I'll always treasure. If you're looking for a hotel in Kandy that will exceed your expectations, look no further!

Zuhara Faj

Our stay at Cinnamon Citadel was amazing. The view was breathtaking, and the customer service was exceptional. The staff were incredibly helpful and attentive, making our stay even more memorable. We also booked a one-hour boat ride, which was definitely worth it and added to the overall experience. However, the food was a disappointment. As part of the Cinnamon hotel chain, we had high expectations, but unfortunately, the offerings didn’t meet them. The food was oily, there were limited options, and most of the dishes lacked flavor. We had to keep adding salt and pepper to make them more palatable. Additionally, the food took time to be refilled, and we ended up with an upset stomach. While the food fell short, everything else about the hotel was fantastic. The views, service, and amenities made our stay memorable. We just hope the food quality improves in the future.

Michelle Daignault

A truly lovely hotel. The lobby and bar area open to a beautiful pool area that in turn overlooks the river. The hotel has river boat cruises available. The food is really delicious! The service staff are friendly and their laundry prices are reasonable compared to other places we have been. The rooms are great too! It was one of my favourite hotels. I left some clothing in the closet and they were very helpful couriering it to another hotel for me. I highly recommend this oasis on your trip to Kandy.