Cinnamon Citadel Kandy

Clemens Fernandes

Beautiful property along the riverside in kandy. Rooms are very huge and spotless for 3 adults. Service at the restaurants was top notch and staff were very friendly and polite. No need to switch on your alarms in the morning as you will be pleasantly woken up by the sounds of a peacock perched on top of the roof :)

maanyata dhameja

Best avoided at all costs. Horrible experience from the start. We got the rooms in which AC was not working and it’s hot and humid here currently. This was bare minimum. We switched on the fan and it was making creaking sounds continuously. They tried for 45 min but couldn’t fix the AC. However managed to fix the fan. When we asked for room change they just said we are completely booked. Next we ordered room service. They served chicken noodles instead of the veg noodles that we ordered. When we complained they kept saying that we will check and come back. No one called us back. No compensation, no apology. Worst hotel we have stayed in ever. This is after we have booked 2 rooms with them and I am travelling with my 9 yr old son and 80 yr old mom. At 10:10 pm after 4 hours of complaining the technicians are still coming to work in my room to repair the AC but they did not give us a change of room even after requesting. Very disappointing.

Udam Jayanetti

Went here for our registration. Lovely location, excellent service, and spacious seating. We rented Café C. The venue was classy, well-lit and with sufficient acoustics to allow for our audio system to cover the room. The staff were gracious meeting our requests to make sure the venue was ready on time. The catering offered was varied and delicious. Other hotel goers are hardly noticed and the whole space felt natural as if renting a separate location. We would highly recommend this for anyone looking for an intimate to medium sized gathering.

Nima S

Fabulous hotel. Very friendly staff. Room was huge and clean. Bathroom was well equipped with hair dryer, shampoo, body wash, conditioner, toothpaste and toothbrush, shower cap, etc. Breakfast was delicious as they had a wide variety of options available including an omelette station. They were very attentive and made sure our cups are always filled with delicious coffee/tea

Mark Waring

A lovely hotel in a very tranquil spot along the river. Friendly and attentive staff, always smiling. The buffet style breakfast and dinner is excellent with lots of choice, even the fussiest of eaters should be able to find something that suits. The main bar with adjacent pool and terrace blended seamlessly with the surroundings and looked quite stunning in the evening. All in all a super stay in a super hotel.