Crystals Beach Hotel

Tomas Lempera

A really lovely hotel in a lovely garden with perfect location and one of the nicest beaches I have seen in Mauritius. It is slightly older which you can see in the rooms, but the design is still okay and the rooms are generously spacious. What they could improve is their service. Some staff are great, some are mediocre and I wonder how come the employees allow this to happen in one team. One goes the extra mile another one is painfully rude. Also the organization is not well thought through. We had to wait for over 20 minutes for a table during lunch time, staff being stressed out and unpleasant because only one restaurant was open for lunch during peek season… They have otherwise multiple restaurants with different menus, that is great, but the last thing I wanna do during my vacation is to use my brain too much, have to check information screen to learn about last minute changes of where dinner is served or to book a spot in a preferred restaurant by physically going to a location where the person in charge isn’t present and you have to wait for them to arrive rather than do whatever else you like during your vacation. Also, this place could be quite romantic and quiet while still being also good for kids, but unfortunately what they do is that there are no zones that would allow people to enjoy silence. Every dinner regardless of how early you go there is either some dance party for kids or weird music so loud you can barely hear each other if you want to sit on the terrace outside. The same for the beach, the French animators are cool but typically choose a spot right in between of people who are trying to relaxt or read and they are extremely loud. I think this place would be so much better with better management, i.e. better and consistent quality of service and by making it possible to enjoy the area also quietly.

Tim Reeve

We have just returned from two lovely weeks at this hotel on the "all inclusive " tariff. We had a wonderful time, with interesting and tasty meals, all served by delightful, helpful and friendly staff. Without exception, everyone working at the hotel was polite and welcoming and we were very sorry to leave. Clearly there are changes happening, presumably due to the recent change of ownership which meant that one of the swimming pools was being refurbished, and the a la carte restaurant was closed, but none of these factors impacted our enjoyment.

Jiri Mensik

Holiday 19.2. - 1.3.2025 Everything was fine, the staff was fantastic. Special thanks to AMAL from the reception who arranged a car rental for us. The equipment is older, but you are not in Mauritius to sit in your room : ) All inclusive excellent, the food was great. The pools and beaches were clean, towels and sunbeds included. If we ever came back, it would be here.

akshita Seegoolam

We have been to the Maritim crystal beach and we had very warm welcome from the FO Team especially Sanjay was very helpful to us. The room was clean and we had verities of food. Best cocktail well recommended tamarind Ginger 😘 my favourite. The best part is the aqualand with the kids. The guys at bar as well were very nice and welcoming. Overall we had a nice stay and a big thanks to Patrick Lan for the booking.

Kajil Kara

My husband and I visited the resort for our honeymoon from the 12-19th of December and we were utterly disappointed and feel completely robbed of a good honeymoon experience given the price that we paid. We booked the honeymoon package and was told that we should present our marriage certificate upon arrival. When we did this, the staff completely dismissed and said that they don't need to see our certificate. Our room was hideous and the layout made no sense at all - there were no special honeymoon inclusions (sparkling wine, fruit platter, etc) all of which we paid for. The room was FILTHY, the floors were sticky, the toilet smelt very terrible which left a lingering smell of sewage in the room, the counters were dirty, there were no toiletries, the fan did not work and the wifi was nonexistent. We laid a complaint the same evening and was told that the guest relations manager will get back to us in the morning. The next morning, we were in the room until around 10am and no one had contacted us, we went to the reception area and was told that the managers were very busy and that we should come back later. The manager eventually only saw us after lunch. The manager seemed friendly but he was also promising to do things which should have been the standard and what we had in fact paid for. After our chat with the manager things continued to go downhill and each time we brought it up, we had to sit around waiting for the manager and listen to his empty promises which was frustrating and really took away from the trip. We eventually just accepted our fate and the fact that this was going to be our honeymoon experience and tried to make the most of the trip. I would seriously caution anyone who intents on visiting this resort. The place is very dated, its expensive for the amenities half of which do not work, the staff seemed overworked and underpaid which made most of them extremely unfriendly and it truly felt as though you were getting scammed at every corner of the hotel even though we had an all inclusive package. Mauritius seems like a lovely place however our special and one in a lifetime honeymoon experience was ruined!