Grand Park Lara

harsh arora

One of the worst experiences so far with this resort. Came with very high expectations but got something very bad as a result which made me to write the review within the next morning the day I checked-in. Checked -in into this hotel with a family of 3 where we have a kid of 3 years old and got the most worst room of the hotel it seems in the name of double room. They just kept a cot for baby that too near the window which is highly dangerous and even after requesting for a change of room they don’t even bother as it seems 1 guest’s problem doesn’t even bother to them because they are doing good business. Staff don’t even bother about child safety at all. There is no space in the room to even walk, no soaps and shampoos in the washroom provided, interestingly AC is there but only for heating not for cooling as they will start cooling from April to Sept( strange hotel policy I have seen first time in life), no hot milk is available in such a big resort with no reason at all. Requested hotel staff for hot milk for kid but they simply refused that they can’t provide even though they have such a big kitchen but can not heat a glass of milk for the kid, amazing service so far. Unfortunately we are going to stay for 7 nights and this worst experience we have got on the first night itself. Don’t know how we are going to spend rest of the holidays. Very bad impression at the very first day itself. Recommend not to book the hotel just by seeing photos they have shown something else online and giving to the worst in reality. Please be mindful while booking a holiday. There are lot many better resorts around which seems to be better that this hopefully. Not possible to give 0 start hence giving 1.

Dorothy Keith

Great hotel lovely food especially the honey in the morning I have never liked honey but this was gorgeous. Staff in restaurant are very efficient.Rooms are good size nice balcony. Cleaner never left coffee or sugar and dirty mark from suitcase on floor when we arrived informed staff sent a young boy with mop but mark was still there. Staff at reception need to put their phones away. Turkish bath and steam room were ok bit cramped. We had a nice time at this hotel would visit again as they did try to rectify my complaints.

Marasescu Ramona Viviana

I had an exceptional experience at the Grand Park Hotel. The **customer service** was outstanding, with staff going above and beyond to ensure every guest feels welcome and cared for. The **food** was absolutely amazing—every dish was prepared with care and bursting with flavor. Whether it was breakfast, lunch, or dinner, the quality and variety were top-notch. The hotel itself was impeccably **clean**, from the rooms to the common areas. I was particularly impressed with the attention to detail in the amenities provided—they even offer **shampoo and conditioner**, which were of excellent quality. Overall, everything about my stay was perfect. If you're looking for a hotel that combines comfort, cleanliness, and outstanding service, I highly recommend the Grand Park Hotel. **Five stars!**

Fruzsina Racz

Disappointing Stay – Definitely Not Worth the Money We stayed at this hotel as a family of three for four nights, hoping to celebrate both my birthday and my daughter’s 4th birthday. Unfortunately, our experience was far from what we expected or were promised. To start, the room was not cozy or welcoming. The door frame was broken, and the phone to call reception was sticky to the touch—really unhygienic. The pillows were extremely uncomfortable, and the air conditioning was loud, whether it was turned on or off, making it very difficult to get a good night’s sleep. Basic necessities like toothbrushes, toothpaste, or even a spoon to stir coffee were not provided, which you’d expect even from a 3-star hotel. We had booked all-inclusive, but the mini fridge in our room was completely empty. Staff were mostly rude and unhelpful—only a few smiled or showed kindness. Communicating was also difficult, as not all staff spoke English, and those who did often didn’t understand us properly. The food was just okay but became repetitive quickly. And if you’re thinking of doing laundry—don’t. They charge outrageous prices per item (10 euros for trousers, 6 euros for a t-shirt, and even 1–2 euros just for socks!). What made the experience even more disappointing was the lack of care for our birthdays. Over the phone, Jet2 had promised a surprise for both mine and my daughter’s birthday. However, nothing was arranged until I spoke to Ivy, the Jet2 customer helper, who had to step in and talk to the hotel. They eventually sent a basic fruit basket (one piece each of an apple, pear, banana, and orange) and a bag with a few soft drinks—but they didn’t even bother placing it in the fridge. On my birthday, we were again told to expect something more special—perhaps a bottle of wine or champagne—but instead, they repeated the same gesture with a bag left by our luggage, again with soft drinks and four pieces of fruit, poorly presented. We even had to pay for a birthday cake, despite the hotel having a patisserie and serving cakes daily. Overall, this stay felt like a waste of money. Even for a 3-star hotel, basic hospitality and care were seriously lacking. We spent a lot hoping for a relaxing family celebration and left feeling disappointed. Would not recommend.

Shina Ogunlaja

Had a great time here. Everything was on point! Food, drinks, service and everything in general was great. Eat as much as you can and drink as much as you can all INCLUSIVE! Staff were wonderful and helpful. Will definitely recommend this beautiful hotel.