H10 Costa Mogán

Georgia Sawyer

We had an incredible stay at H10 Costa Mogan. The staff were super friendly and made us feel very welcome. We booked the hot tub suite and we had the best room with double view of the pool and the sea. We would highly recommend this room. On top of all the amazing amenities and room that we received, I have to say that the animation team made our holiday. Dani, Gabrielle and Christian made everyday new and fun with many activities both in the pool and around the pool. They really know how to have fun and make your holiday the best. They were making us laugh day in day out, and they work very hard to ensure you are having a great time. Keep up the hard work guys, memories like we have, make your jobs all worth it. 10/10 Would definitely stay here again. Georgia & Sherry x

Brandon Jordan

**Review: Disappointing Stay at H10 Costa Morgan** I recently stayed at H10 Costa Morgan and booked a suite with a jacuzzi tub, expecting a luxurious experience. Unfortunately, it was anything but. When I arrived, the room was extremely warm and took over a full day to cool down to a comfortable temperature. When I raised this issue with the maintenance staff, particularly an employee named Miro, I was met with condescending remarks. He rudely suggested that I should have stayed in my original room instead of switching. I also booked the all-inclusive package, which was a major letdown. The food options are limited to the buffets for breakfast, lunch, and dinner, with set times and a very repetitive menu. After 10:30 PM, there are no food options available anywhere in the hotel. When I asked the reception staff for recommendations for late-night food, they were unhelpful and simply stated there was nothing available. The jacuzzi tub in my suite was another disappointment. It took two hours to warm up after turning it on, and that was only after maintenance had worked on it. For all the hassle, the hotel manager offered me a €30 pass to the beach club as compensation, but it hardly made up for the subpar experience. To add insult to injury, I booked this suite four months in advance, only to find out that on the day I arrived, the same room was €50 cheaper than what I had paid. Overall, this stay was far from the relaxing getaway I had hoped for. Save your money and pick another property—you'll be much happier elsewhere.

Michał Szpak

My wife and I spent two weeks at this hotel, in September 2024 We liked: Reception and lobby, nicely decorated, spacious. Room comfortable, although the open bathroom in the hallway is a surprising idea. Staff at reception, very polite, patient, helpful. They do what they can with what they have. The cleanliness here is impeccable. What's more, we only met one cockroach during our entire stay, and that was in the downstairs bathroom, not in the room. This is rare in the Canary Islands. The food is very decent for this type of buffet restaurant. The variety is satisfying and the quality is very good. The animation crew are young guys full of positive energy. They never managed to convince us to join in the activities, yet they tried every day with a smile. Fantastic bartender at the bar in the evening. Full of energy and smiles, despite very difficult working conditions. WiFi works surprisingly well throughout the hotel. At the pool it does not work at all instead. We did not enjoy: The hotel is old. It has not been extensively renovated but only painted white paint. Who knows, maybe the old floors will still gain some (historical) value one day. The hotel does not have 3 swimming pools. We were misled by this information. There is one pool available to the general public. The second and third belong to the second part of the complex, which is a building with private flats. Hotel guests have no access to them. The pergolas and lounge beds shown on the website around the shallow pool (paddling pool) are also not available without paying an additional fee of €30 per person per day. NOWHERE in the offer is this specified. The hotel does not have a car park. There are parking meters on the street. The hotel building is connected to the building where the private flats are. Everything that happens in the apartment building can be seen and heard in the pool area of the hotel. Each flat owner can do renovations when they want and how they want. During our stay for a week we could hear a lot of noise of tiles being tiled and walls being demolished. The fantastic animation team tried to drown out this noise with loud music at the pool, which was the opposite effect. No chance of relaxing in such a noisy place. The rooms have very poor noise insulating windows. Performances with loud music outside make it impossible to sleep or even watch TV comfortably until 22:30 local time, which is 23:30 CET. Entrances to the rooms are arranged from a corridor open to the outside in the form of a balcony, which is adjacent to a rock wall. Between the building and the rock is a boiler room with large units whose operation can be clearly heard in the room at night. The hotel is dramatically short of bartenders and waiters. Those that are there do not always know the word ‘lemon’ in English. In the bar in the evening there is one brave bartender who has to serve a hundred customers and clean the bar and tables. Directly in front of the hotel building is a rocky, very neglected beach. It takes 2 minutes to walk to the actual beach, but there are not even toilets there.

J S (Coconut Milk Run)

Good food but very bad location. Mold in the rooms, die to bad ventilation and open bath design. Hotel is split in 2 halfs. One the h10 is renovated (some time ago) the other is very old and converted in a cheap apartment complex

Ketsia a M

Stayed here recently with a family of 8, the staff were incredibly helpful/friendly, the location of the hotel is great it isn’t too far from Puerto Rico or Maspalomas (both good places to visit when on Gran Canaria). We had an issue with our room in which the shower kept leaking and there would be water on the floor so we had to keep putting towels down everywhere but they had sent a repair man and the issue was no longer after that. We really enjoyed our stay :)