Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Shayla Nicole

TLDR: upgraded rooms and service (“Diamond Club”) at this property is a complete scam. No expedited check in, no real separation between children and adults sides, no premium alcohol, barely edible food, and no upgraded food/snacks for room. This property is significantly cheaper than others in the area for a reason. Low standards for service. Low quality of food and beverage(3rd photo is the diamond club bar that’s included in the “upgrade”). Do not waste a single dollar on paying for upgrades. I booked a 5 night stay at this resort (the first night was in a non-upgraded room, reviewing the website and all of the room types, I decided to go with an upgraded diamond clubroom at almost 2x the price of the standard room. According to the website, this room type promises a laundry list of upgrades and amenities. These benefits listed include top tier alcohol, priority dinner reservations, exclusive bar/pool area, one hour hydrotherapy at spa and many more. To my disappointment and surprise, few if any of these benefits were actually available on site. To start, my room was on the more expensive,“adults only” side of the resort however there is no division between sides of the resort, no enforcement of the no children policy, and what few “diamond” amenities they offer are on the family friendly side of the resort. Check in/check out was an absolute nightmare as well. Lots of confusion and a super disorganized process. Hydrotherapy at spa was broken. I did not see my butler more than one time throughout the stay, and the one time I asked for help with dinner reservations, they weren’t able to accommodate. Charging extra for “exclusive” features that are only available on the family friendly reside of the resort is deceptive. Management and staff is rude and unhelpful, and impatient when it comes to addressing issues. The stay was overall unpleasant. So unpleasant that by the third night, I was on the airline app looking to move my flight up and go home early. For the entire duration of our stay, we were chasing down “premium” benefits, and usually met with just “no” as an answer. Food was low quality and often warmed over, and no premium alcohol was available at all, even in the diamond club designated bar and beach areas. One day, a staff member even told us the resort had been going through management changes, and in an effort to cut costs they make premium food and alcohol difficult to obtain in hopes that they can save. Of course, this is just the opinion of the employee, but the reason we’d asked for the information was because had been through several days of looking for the promised diamond club benefits. I wouldn’t return to this resort even if the stay was completely free.

s l

The hotel staff was really friendly (about 90%). Others did not seem to like their jobs and did not have good energy. I would not classify this hotel as a luxury resort in my opinion. The hotel is dated, the staff can do a better job keeping the pool, beach area, and bar glasses clean regularly. The food quality at the specialty restaurants were poor. The highlight of the trip was renting the cabana for day. The cabana concierge service was amazing.

Jeff Edelman

This is our second stay here, the first in 6 years. It will be our last. There is no doubt that the beach and pool are beautiful. The issues are related to lack of staff. You can’t get reservations yet all the restaurants are half empty and then if you do get one it takes an incredible amount of time. Waitresses have to bus tables, etc. They MUST hire more workers. Those there work hard but it’s just too much. The rooms, common areas certainly need updating. There are obvious aging issues all over that clearly aren’t being taken care of. It’s a shame to let such a nice property go.

Taylor Rizer

While staying at the Hideaway I left an expensive necklace near my purse that was no where to be found after my room had been cleaned by room service. My family and I searched the entire room up and down with no luck. I was instructed to make a claim so I emailed the email given and I have yet to hear back after over 4 days. Also noteworthy, my friend and I were locked out of our room until 3 am the night the locks stopped working for the entire hotel. No one would give us any real information and we were left sitting in the lobby for hours. The locks did not work the remainder of our trip…. so we were all told to leave our doors cracked to get back in.

Ivy Smith

The suite we were in was a bit musty, but they were thoughtful we were celebrating our Anniversary and my Birthday and they gave us a bottle of champagne. The food wasn't that bad. The view was great! The only issue I had was they charged me twice, and I had to call and get them to refund me and possibly left my older cell phone I use as another camera. But the butler thing I don't think I would do again and a waste of money for me. At night they have this robotic frog noise maybe to keep something away, but not sure. But I would go back and try another resort.