Hideaway at Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort - Adults Only

Michele Lee

DO NOT VISIT HERE!! WORST EXPERIENCE EVER! I wish I could give this place zero stars. It was a catastrophe from nearly the beginning, and if I hadn't already paid a non-refundable deposit, I would have canceled my wedding at this location. The customer service is terrible, I felt like they completely ruined the entire wedding experience for me. We had complaints from the moment of arrival, check-in was a disaster for almost all of the 65 guests my fiance and I brought. The resort is worn down, a few of my guests had leaks in their rooms that the GM (Jose) ignored and showed no interest in dealing with. It was so bad that a few of my guests even met with the resort management (going over the top of Jose) and nothing came of it. The resort also is breaching the contract I signed and not upholding its financial obligation. No one seems to care about anything at this resort and I am surprised that Marriott is affiliated with a place of such poor service. As a Marriott (parent company of Royalton) shareholder and member, I am less than enthused to continue doing business with any of these companies. This has been a complete disaster. What a way to ruin a moment in my life that should have been a joyous occasion. I have sent in several complaints and have yet to hear back from Marriott management or someone to handle any of this on the Royalton side. I cannot believe business is allowed to be handled this way. But I have no problem getting legal involved if I don't receive the money that is owed to me via my contract.

Simon Tombs

Lovely place, a bit miss and hit on the mini bar and the towels you get left in the room. The swim up bar in the hideaway is not always managed,but the restaurants and buffet have great quality food. Location amazing. The hotel needs a little TLC.

Briana Villanueva

Truthfully I’d give it a 3.5 if I could, just because some of the staff tries SO hard. The rooms and property could be a little cleaner. And the door to our room was missing a chunk at the top, causing our room to be hot an humid constantly. Didn’t notice it until our last day!! I was wondering why our AC wasn’t that great.. Our check in process put a bad taste in our mouths right away. Very rushed, preoccupied, and didn’t seem to care. We ordered room service and it didn’t show up on one occasion, and on another occasion we called to check and they said they never received the order. Room service is very slow. The mini bar was never restocked in our room and we had to call every single day to get it restocked with water, one day we had to call multiple times and eventually went to the front desk. There are plenty of bars and pools to choose from, but we found ourselves consistently waiting around for a drink at most places other than the hideaway pool bar. Most of the staff that is there does try very hard. Stephen and Brendon from the hideaway pool bar were very lovely and took great care of us. The food truck was great, and the dorado had the best food hands down. A lot of food to choose from, especially at the buffet, most restaurants were just eh, and make sure to make reservations! They are very understaffed, you can tell. But they try. If you are looking for a kid free resort, this one is not it. While you can book the hideaway section that is “kid free”, you will still see and hear kids everywhere.

R P

I recently stayed at this all-inclusive resort for five days, and I wish I could give it a lower rating than one star. My experience was nothing short of a nightmare from the moment I checked in. Upon arrival, I was informed that the hotel was overbooked, and I would need to switch rooms the next day. While I was accommodating and understood the situation, I requested assistance with moving my luggage since I would be out on an excursion all day. When I returned later, I was shocked to find the new room had a leaking light fixture in the bathroom, with water pouring in from the bathroom above. This was not only unsanitary but completely unacceptable. It took almost nine hours to be relocated to yet another room, and this new room was a noticeable downgrade from the one I had originally booked. To add insult to injury, I was not reimbursed for the downgrade despite the obvious difference in room type and price. I spent hours in the lobby, going back and forth with various staff members, only to be repeatedly given the runaround. Eventually, a manager assured me that I would be credited the difference for the downgrade and that 2-3 nights of my stay would be comped due to all the inconveniences I endured. However, at checkout, I was presented with a full bill, with no credits, adjustments, or even a note in my account reflecting what had been promised. The hotel’s lack of professionalism and dishonesty is appalling. I’ve never encountered such poor service, and the mismanagement of basic customer care was infuriating. This resort completely failed to live up to any reasonable expectation of hospitality, and I would advise anyone considering a stay here to look elsewhere. They have shown they cannot be trusted to deliver on their promises or provide a satisfactory guest experience.

Lisa Dorn

My vacation was phenomenal. From the airport. Our private driver Tyson. The front desk staff at the Hideaway lobby, everyone was courteous and professional. Reana & Dell were extremely attentive in ensuring all my needs were met. Upon my return and I will be returning, I will specifically ask for them as my room attendees. The staff that worked at the Pisces bar were over the top personable and friendly. The star and best bartender on the ENTIRE resort was Bryan. His personality matched the level of his stellar drinks. If you want top-notch service, visit this bar and ask for him. Huge thanks, Erline & Sare (bartender) & Albert (Chef) for catered to service. We had a blast each day we interacted with ALL of them. They are part of the reason our vacation was such  joy. The buffet food was exceptional. Resort cleanness was emauclent. The only complaint was the hot tube across from the Aquarius bar. The water was cold when it worked, which was only once, and I lost electricity to my room twice. Nonetheless, my room was breathtaking, and the decor and amenities were beyond anything I could have imagined. Whoever the designer deserves an award. The ocean views were worth waking up to each day. My entire trip was exactly what I needed. The beaches are beautiful and the weather was perfect. My next stay will be longer