Royalton Saint Lucia

Marc Bradley

I booked the penthouse suite. Which cost about $4,000 dollars. The plunge pool was dirty when we arrived and when we got it, it appeared the water hadn't been changed. We also arrived at 4pm and was told all restraunts require a reservation, but kickers..... the booking time ends at 2pm and we had to eat at the buffet. We decided to order room service, the first two items we requested(Jalapeno poppers and chicken tenders) they were currently out of. Our room came with a mini bar which we were told would be restocked daily. By day 3 it had not been restocked we requested for it to be restocked and was told they were out of a few items(M&Ms and Chips) which was basically the whole mini bar. Our butler was great and was able to locate some for us. We requested the couples massage at the spa and was told the jets in the tub didn't work and that the steam room was out of order. I have more I can say but i'll leave it there. This is not a 4.5 star hotel, it appears that it once was but the upkeep was not maintained. The people are nice and the views are amazing but as someone whos stayed at many of all inclusive resort this one misses the mark when it comes to value.

Ameilia Lavenia

Before I arrived I was concerned in regards to the low ratings. Despite the previous reviews, I had an amazing time at the Royalton. The service was excellent. The vibe team who was in charge of the hotels activities did an excellent job. I loved St.Lucia night , it was very informative and entertaining. I booked two activities with the resort , horseback riding as well as the boat ride. They offer complimentary kayaking as well as paddle boarding. We do recommend booking these activities, while in St. Lucia. My room was excellent, I had an Ocean View Suite. The food in the Main Cafe was pretty good. My only frustration lies in the ability to book a reservation at the a la carte restaurants. I wasn’t able to get a reservation despite waking up at 7 am to book , only to be met with no availability. Outside of this, I feel the colleagues at the Royalton provided an excellent experience.

Eric Winston

Thoroughly enjoyed our experience. We booked diamond club and were on the second floor of building 7. Good view of the grounds and the ocean. The people are what make the experience. There are small things that need to be updated or fixed in the rooms, but it did not detract from our experience. The app is not that great and not always updated with the latest info, so make sure you check the activity board up front. We have pictures, taken for us, that made the trip even more special. I do recommend the private dinner on beach for a romantic time with your partner.

Bill Brothers

The presidential suite was spacious but not presidential. The beach was clean and nice. THE FOOD WAS AWFUL. I actually felt like I had been robbed by the resort. An all inclusive resort should serve edible food, this was not, the specialty restaurants we very difficult to get reservations in even though they were not crowded. For example a featured crab cake was 99% stuffing and 1 % tuna juice. We couldn't eat it, and I was hungry. NO CRAB at all. The pancakes tasted like the batter was stretched with sawdust. NOT EDIBLE, AND SUPER CHEAP. I DIDN'T KNOW YOU COULD MAKE STUFF THIS CHEAP AND LEGALLY SERVE IT. We had to go to 3 off premises restaurants to get a meal that was edible. Chefs don't run the kitchen cheap accountants do. On check out I asked the front desk for a $1000 credit for the lack of food, everyone in the line of 10 COUPLES AGREED WITH ME, THE FOOD SUCKED. Of course my request was referred to a manager who never got back to me. Just DON'T GO HERE. Go ANYWHERE ELSE FIRST.

Alan Thompson

Amazing views. For the price you pay, the service and quality just isn’t there. The steakhouse is incredible, restaurants are decent, buffet needs some training and help. The bars, ice cream place, etc all close before their advertised time and are clearly focused on saving every dollar they can instead of delivering that “amazing” experience they advertise.