Royalton Saint Lucia

dee hunt

The kids enjoyed the amenities, but the customer service was not the 4star level we have experienced at various other all inclusive resorts. The drinks served during meals at the Grand Marche was slow, some meals we never got the drinks we ordered. At check-in, we waited for an hour and a half to get our room, in a 6 floor building with a broken elevator! It is not peak season, but the elevator service is priority with big luggage. The mini bar was not refilled prior to our arrival either. One night, the main bar was out of glasses and could not serve drinks. The beach was great! The reef made the water calm so the kids could swim. The kids camp Aunties were very friendly and had fun activities that our 4 & 6yo loved! The towels for the beach/pool area were not available at 10am, we had to wait hours for clean towels. The night entertainment was good. The stage is outdoors so it was nice most nights, but when it rained there was no covered chairs to watch the show. Overall we enjoyed ourselves, but there is definitely room for improvement.

Ronald Rene

Outstanding Stay with Diamond Club Experience – 5/5 I had an exceptional stay at Royalton St.Lucia and the Diamond Club upgrade truly made the experience unforgettable. From the moment I arrived, the service was impeccable—personalized, attentive, and always delivered with a warm smile from the Diamond club team at the Diamond club reception. The Diamond Club perks were well worth it. The private check-in/check-out made everything seamless and stress-free. The exclusive lounge access was a highlight—offering premium drinks, gourmet snacks, and a peaceful, upscale atmosphere to unwind. Our butlers were amazing. They went above and beyond to ensure our requests were met. My room was beautifully appointed, spacious, and spotless, with a stunning view and luxurious touches that made it feel extra special. Housekeeping kept everything in top shape, and turn-down service was a nice touch. The food and beverage options across the property were excellent, and being part of the Diamond Club gave me access to upgraded menus and priority reservations, which added real value. Overall, the Diamond Club took an already fantastic hotel experience to the next level. I highly recommend it to anyone looking for a more exclusive and elevated stay. I’ll definitely be returning.

Brandon Hunte

I recently stayed at Royalton Saint Lucia from July 29 to August 5, 2025, expecting the high standards associated with the Marriott brand. Unfortunately, my experience was far below expectations. The resort itself has potential with beautiful grounds and a great location, but that’s where the positives end. My family and I were assigned Room 6205, which was in poor condition—dirty sheets, a broken AC, an unclean fridge, and visible grime under appliances. It took over two hours for front desk staff to respond to requests, which was frustrating. Food quality was consistently disappointing. The buffet often served burnt or bland dishes, and hygiene was a concern, with insects near the salad bar. Service was slow and inattentive, with some staff even displaying unprofessional behavior. Maintenance issues were frequent: unreliable air conditioning, malfunctioning elevators, and unsanitary common areas. I witnessed vomit left unattended in the bar area and mold growing above our dining area, which is a serious health concern. Customer service was poor overall. I was told my Marriott Gold Elite membership number could not be added to my reservation, and a manager laughed off my complaints. After being offered 70,000 Bonvoy points as goodwill, the representative went on vacation with no follow-up. I was also chased by a stray dog on the property, and the staff mocked rather than addressed the incident. All these issues caused a great deal of stress during what was supposed to be a relaxing family vacation combined with business commitments. I hope management takes these concerns seriously and improves the quality of their service and facilities.

Haidee Falcon

Extremely Disappointing Costco Travel Experience – Saint Lucia We booked this trip through Costco Travel expecting a seamless, all-inclusive vacation. Instead, what we received was one problem after another that turned five days in Saint Lucia into a nightmare. • Unprofessional staff and safety concerns: On day one, the front desk clerk made inappropriate comments about my stepdaughter’s engagement ring while placing her wristband. Not long after, the bellhop who had just delivered our bags (and been tipped) walked into our room uninvited, claiming he “had the wrong room.” On multiple other occasions, people tried our door with excuses like “checking my key” or even saying my husband wasn’t “the right person.” This left us feeling unsafe and constantly on edge. • Poor service and bad attitudes: At the pool, a group of staff members were loudly arguing among themselves, refusing to serve guests, and even claiming they “didn’t have liquor” at an all-inclusive resort. Their behavior was unprofessional and hostile. • Dining frustrations: Restaurants repeatedly lacked basic items like napkins. Towels were never available at the pool or beach. Dinner reservations were impossible to secure, yet the dining rooms sat nearly empty. On the occasions when we did manage to book, we were told our reservations “could not be found” and were turned away. At one point, even the ice cream counter told us the ice cream was “too hard to scoop” and refused to serve it. • Facility and cleanliness issues: The hallways and our room reeked of sewage, and we woke up with bites that appeared to be from bed bugs. These conditions were completely unacceptable at any property, let alone one marketed as a luxury all-inclusive. Overall, this trip was the exact opposite of what was promised. The resort failed to provide even the most basic expectations of service, safety, and cleanliness. What should have been a relaxing, enjoyable vacation became a frustrating, stressful, and expensive mistake. Costco needs to reconsider offering this property to its members. It does not meet the quality, safety, or service standards that Costco customers expect. Unfortunately, after this experience, I will not be returning.

Veronica Cranston Hunt

We had a family suite, the room was good size, AC was an awesome treat, but when we arrived (1.5hr wait for room) the mini fridge was NOT stocked and NO wash rags. Food was always fresh and great flavor. On a busy night with 2 weddings, the martini bar near the entertainment was out of glasses/cups, so could not serve... Pools were nice, but closed too early (6pm) it's not even dark yet, these kids need to swim & play! And one morning, 10:30am there were no beach towels available.