Hilton Mallorca Galatzo

Sofia

We spent 7 nights at this hotel, and we were very satisfied! I highly recommend this hotel because it has so many advantages and positives. First of all, the location is incredibly beautiful, and you'll get to enjoy an amazing view every day that inspires and instantly lifts your mood. The hotel offers many options for spending your time: golf, tennis, a gym, a yoga room, a great spa, and various beauty treatments. You definitely won't get bored here. There are two nice outdoor pools and one indoor pool, but the only downside is that the indoor pool had cold water 🥶. The staff here is very friendly, always happy to see you, and they do their job well! We were pleased with how they interacted with us. Although we had an unpleasant situation when checking in because we had to wait a long time at reception, they compensated us for the inconvenience and upgraded our room. Special thanks for that. As for the breakfast, there's a wide selection of food with calorie information provided, including gluten-free options, though the desserts were just average. One evening, we purchased access to the dinner buffet. The food was also varied, but nothing special. The restaurant on the hotel grounds has a rather limited menu and nothing particularly interesting—3/5. I would definitely come back to this hotel because I truly enjoyed my stay! *** It would be difficult to get around without a car here.

Kyle Smith

We regretted staying at the Hilton Mallorca Galatzo, and we are shocked that this is a Hilton branded 5-star property. 1. Our room was materially worse than the pictures on the website. Read the fine print!! We booked a King Guest Room, which lists a balcony as a feature. But then, later in the description, it says "enjoy views through floor-to-ceiling windows from your terrace/balcony." So, is it a balcony or a terrace? For us, it was a terrace built into the side of a hill -- no balcony, and a view of a big pile of dirt. The pictures show a tub -- but the fine print says tub OR shower. You get the idea...if the fine print lists multiple options, assume the worst. The TV was facing away from the bed, and was, quite literally, 3cm gaps leading directly outside), rather than sealing the gaps or using a stronger repellant. The minifridge was never addressed or fixed. When expressing that the room was well below our expectations, they said, and I quote "you're staying in Mallorca in August...sorry, but this is what you paid for." Also, "we're on a hill, so of course there will be bugs." No offer to comp part of our stay. No offer for room credit, or food/beverage credit. Spa 'fully booked' on three days, even for something as quick as a 10min eyebrow waxing. Food closures at random times -- no food from 11:00am-12:30pm, no food from 3:30pm-5:00pm, no food after 10:00pm. Never consistent. Careless management who could not give less of a crap about their guests. Pros: Friendly bartenders and housekeeping staff. Nice views from top of hill. Easy to find parking. Cons: Everything else

Marius Fanu

We had a good time at the Hilton Mallorca Galatzo. The hotel boasts two pools: one adults-only (Vista del Rey), which offers a more chill atmosphere, and the other, which is more crowded and noisy. While both pools are really nice, we preferred the adults-only one for its relaxed vibe. Note that the main pool opens at 9:30 AM and the adults-only one at 10 AM. Be sure to reserve your seats early, as the prime spots get taken quickly. Breakfast was delightful, served buffet-style with a good variety of food. We never experienced any issues, but it can get crowded towards the end of service, so try to go early to avoid the queue. Our room was great overall, though it had an odd shape with a column/wall near the bed, making it a bit challenging to access one side. However, the big terrace was a nice perk. A tip: keep your doors closed as we encountered a cockroach in our room, which may have entered through the door or the A/C system. The hotel’s location on a hill provides beautiful views but can make it a bit challenging to access local shops in the nearby village without a car. Luckily, we had a car and appreciated the free parking available. The concierge team was very helpful, booking activities, taxis, and offering local advice with great knowledge. Overall, we had a good experience at the Hilton Mallorca Galatzo and will likely return on our next visit to Mallorca.

Raffaele Padovano

It was a pleasure stay. The hotel is so big and spread over the hill that you feel like in a village! They got a separate area with swimming pool adults only that was just perfect! I put 4 stars because the buffet for the dinners was not always up to expectations with a lot of canned vegetables. Apart from that the service was excellent and the room just awesome. Highly recommended!

Ilia Kuzmin

It is a luxury hotel with beautiful views. In the rooms, everything is thought out to the smallest detail. This hotel has everything you need for a wonderful stay. Spa center, swimming pool on site, tennis courts, restaurants, everything corresponds to the high level of Hilton. The restaurant offers a delicious breakfast. The only minus in my opinion is expensive water, 4 euros for 330 ml is very expensive. A tennis player drinks 1.5 liters per workout, and a sane person would not spend 20 euros per hour.