Hotel Don Pepe Gran Meliá

Olegro B

Dear Sir or Madam, We would like to kindly share with you our review of our recent stay at Hotel Don Pepe Gran Meliá. Please find our detailed feedback below. Positives: • Excellent location, very close to the sea. • Beautiful and well-maintained garden and pool area. • Very good breakfast with fresh fruit and made-to-order items like omelets or boiled eggs. • The ERRE restaurant offers great steaks and a nice atmosphere. • Friendly, helpful staff and convenient on-site parking. Negatives: • The hotel clearly shows its age and no longer meets modern five-star standards. Carpets in the hallways are heavily worn. • Our room faced the inner courtyard, and every morning around 6:30 a.m. we were woken by truck noise and the sound of breaking glass, likely from bottle collection near the main entrance – clearly audible even from the 5th floor. • The windows, probably original from the 1960s, offered almost no sound insulation and couldn’t be closed properly. • The sofa bed for two children was only about 1 meter wide, with a completely worn-out mattress where you could feel the metal frame. • Blankets had no proper duvet covers – just sheets wrapped around them, constantly slipping off. Overall impression: While the hotel shines with its beautiful location, pleasant outdoor spaces, and friendly service, the rooms and windows are outdated, and noise insulation is poor. A renovation would be needed to bring it back to true five-star quality.

Alan Willis

From the moment we arrived back at Don Pepe we felt 'back at home.' Lovely warm welcome and speedy check in to a Red Level Room. Beautiful sea view room - which was serviced daily by the charming room team. All the staff are amazing and go out of their way to make sure you are enjoying your stay. The beautiful grounds help you to relax between meals. Hopefully the 'Breakfast Room' will return once the hotel has been refurbished. Can't wait to return in 2027

Annette

Big shout out for Isabel in ‘guest experience’ at the Don Pepe, Marbella- what a professional! She is a class act and a great ambassador for the hotel and the hotel group. From day one she tried her very best to ensure we were comfortable and had a good holiday. A real asset to the team. Abel, too was most helpful and deserves a mention. Many thanks

chargrob

Location is the best and therefore fabulous views all over the coast. Gardens are beautiful as is the lobby bar and terrace Red Level rooms are spacious ,function well with balconies to the sea. Housekeeping is very good All the staff here are some of the best you will ever come across. Charming, helpful professional...they make this hotel what it is...a lovely place to stay We wish them well with their refurbishment plans and I know that most guests will return!

shelly vasdev

Isabel from guest services was just totally amazing and made our stay at this hotel just so perfect. She was so professional and has the ability to really connect with us as customers and made us feel important. We can’t thank her enough and I hope management appreciate her and the values she adds to this hotel. We wish her the very best in her career and future ! ❤️❤️