Hotel Riu Palace Palmeras

Jan Åberg

This is probably the best all-inclusive hotel I've ever stayed at. Of course, being a five-star hotel, you might expect a high standard, but it truly exceeded all expectations. The food was absolutely amazing, with a wide variety of options that always tasted fresh and delicious. The service was outstanding; the staff was incredibly friendly and always maintained an exceptional level of professionalism. Every member of the team contributed to making our stay memorable, and it felt like no request was too much. The cleanliness and overall appearance of the hotel were immaculate, which added to the overall luxurious experience. To top it all off, we had perfect weather throughout the entire winter break week, with sunny skies and temperatures around 23°C, which made our stay even more enjoyable. One of the key factors for us when choosing this hotel was the availability of a gym, which we were quite excited about. However, while the gym looked great in the photos, it didn't quite meet our expectations in person. It could easily be improved with additional free weights ranging from 2 to 30 kilograms. That being said, this was a minor setback in an otherwise perfect stay. Overall, we would still rate this hotel a solid five stars, as it provided an incredible experience that I wouldn't hesitate to recommend to anyone looking for a high-quality, all-inclusive getaway.

Amanda Bushaway

This hotel is THE BEST, the buffet is ALWAYS amazing, variety is spectacular, don’t bother with the Krystal restaurant, which is nice, but the all inclusive food is fabulous. Drinks good quality, staff are very friendly, helpful and work very hard. Rooms are clean, modern. The only thing I would request is more ENGLISH channels. Will stay here again at a heart beat 😍

Tony Georgiev

I rate this place only 1star because the food for the all-inclusive hotel is very poor quality and not eatable also I celebrated my birthday with no birthday cake offered by the restaurant only cheap cava for €3.60 from the local shop! Nobody cares about the customers and makes their stay more comfortable and enjoyable. That was enough to decide never to come back to that hotel again!!! The restaurant smelled awful because the extraction system did not work. Grilled meats are so dry like grilled cartons or overcooked. The pastry section only defrosted desserts or musses extremely low quality made from the powder mix. Hot drinks are very bad quality. Cocktails are just sugar syrup and crushed ice. I found human hair on the pastry. I recommend this hotel only for a room without any food.

Wendy Tucker

As far as Riu Palaces go, this one falls a little short on a few minor things Entertainment - zero (Riu Party is by free shuttle to the other Riu) Age of clientele - full of elderly people - in fact it’s like God’s waiting room (not the fault of the hotel obviously) Sun-loungers - a huge problem - the age old issue of reserving at silly o’clock! I’m currently here with my teenage granddaughter and of course we are here for winter sun. HOWEVER, only 50% of the sun-loungers are actually in the sun, and these are all fully reserved by 7am! Try as I might, even in an overnight / early morning downpour, I haven’t managed to beat the early risers who seem to get down to reserve the sunny spots at earlier and earlier times! Food is lovely - fresh and varied Staff are lovely - professional yet friendly The hotel is spotless No spa facilities (I do love a massage!) The local town is shoddy This is my first time in GC - I’d recommend the hotel, lounger issues aside, for anyone who jut wants to flop and drop and not explore anywhere outside - Masapalomas … not so sure about, found it rather disappointing really

Luis Ferreira

We recently stayed at the RIU Palace Palmeras (Gran Canaria), and while there’s a lot to love about this hotel, there are also a few significant issues that really detract from the experience. First, let’s start with the positives. The hotel itself is stunning, and the employees are absolutely amazing. Everyone we encountered was incredibly friendly, helpful, and went above and beyond to ensure we felt welcome and taken care of. The food is simply outstanding—fresh, delicious, and with an impressive variety to choose from. The service in every department is flawless, making you feel like you’re staying in a top-tier resort. However, there are two major drawbacks that unfortunately overshadow these positives. The first is the noise. Across the street from the hotel, there’s a karaoke bar, and at 1:45 am, when all you want is a peaceful night’s sleep, the loud music and singing are unbearable. It’s extremely frustrating that such a great hotel is ruined by this external factor. Sleep is one of the most important aspects of a hotel stay, and when you can’t get it, it completely undermines the relaxing vacation experience you’re hoping for. The second issue is the pool situation. Despite the hotel clearly stating that reserving sunbeds is not allowed, guests are out there at 6 in the morning staking their claim to the best spots. It’s insane! By the time “normal” guests come down at a reasonable hour, all the good places by the pool are taken, and you’re left scrambling for leftovers. What’s most frustrating is that the hotel does nothing to stop this behavior. If the rules exist, why aren’t they enforced? This creates an unfair and stressful situation that could easily be avoided if the hotel took action. It’s so disappointing because RIU Palace Palmeras has so much potential to be a fantastic place to stay. The staff, the food, the service—it’s all incredible. But the noise at night and the chaos at the pool during the day make it hard to recommend this hotel, especially for guests who are looking for peace, relaxation, and fairness. Until these issues are addressed, I would hesitate to stay here again or recommend it to others.