Hotel Riu Palace Palmeras

Ciara Crosby

I had a really lovely stay here with the wonderful staff and the gorgeous pool area being the best parts of the experience! The food was good by hotel buffet standards but vegan options were limited at breakfast and lunch and labelling was often incorrect (paella marked as vegetarian with a lactose label didn’t in fact contain any dairy products but had fish stock or a salad marked as vegan having mayonnaise though all staff were knowledgeable about the ingredients and very willing to check and double check any items, just the labels were wrong). Either way, I had a fabulous stay and would love to return!

DEMIS ALIHANIDES

This was our first time in this hotel and our experience was not so good.First of all, when we entered our room, we found ants on the table where the phone is also in the bathroom., we reported it to the reception and the next day they cleaned our room but the problem wasn't that the room wasn't clean but that they were coming in from somewhere.The restaurant was quite large but the food was not what we expected,it had almost every day the same food and a lot of junk food and besides that at dinner I experienced something very unexpected when I arrived at the entrance of the restaurant a waiter told me that I could not go in with a sleeveless T-shirt while at breakfast and lunch people were eating with swimsuit and that I had to wear a regular T-shirt so that I could not get into it. I've been to a lot of 4-and 5-star hotels, but I've never experienced anything like this in my life. I would never go to this hotel again and would not recommend it to anyone.

ceta

Amazing staff, amazing food, great rooms! Only there is no kids pool, everything is too deep, and the baby pool is too small and hidden from the rest at the street side. The playground is old and also at the street side with the baby pool. There is no kids club building... Kids animation is very small. It's not really a good place for families with small kids 🤷🏼‍♀️ The customers here are mostly 60+.

O Dickinson

A small Riu Palace conviently placed near a shopping centre and about a 10 minutes walk to the sea wall where you go down steps or slope to the beach which is probably about 20 minutes away. The hotel is spotless, every staff member greets you hello and on the whole they are friendly and welcoming There are two pools, not very big, and a very small kids pool. There is a pool bar and snacks bar near the pool and the the restaurant is not far. There is a more formal lounge which is open 24 hours and is run with topmost efficiently so you are rarely waiting too long for a drink. The rooms are quite small with an unproportionatly large sized shower room. Don't get me wrong it's a lovely bathroom, two sinks, hairdryer and hand wash, shower gel, shampoo and conditioner and the shower is powerful and can be scalding hot. There are 4 drawers and a wardrobe, that's it. Good luck trying to fit 2 weeks worth of clothes in them. The safe is free and the mini bar is stocked with soft drinks and Amstel beer. No here's where the bedroom starts to go wrong. There is an opaque glass screen between the bedroom and bathroom which lights up the bedroom if you turn the light on. If your bedroom is pitch dark and someone turns on the bathroom light, it will light up the bedroom brighter than Wembley stadium. Whoever thought this was a good idea needs a shake. Another negative is the food. We have stayed at both Riu Palace and Riu hotel and the food is not up to Palace standards. Now it is edible and there is mostly something you 'could' eat but if you have any dietary needs beware. They have lactose free milk in the morning but no gluten free bread on view. I did ask the waiter and they did get it for me and asked every morning if I wanted toast or bread but all Riu hotels I have stayed in previously had this in show with it's own toaster. The food was basic and it felt like a cafeteria rather than a fine dining restaurant. There is a 'al a carte' but the menu looked very niche and was half full most of the time. It just didn't live up to Palace standards The hotel was mostly Germans and french and some were definitely not friendly when they found out we were British! It's an ok hotel, spotlessly clean, great staff but not the best Riu we have stayed in or the best hotel in Gran Canaria

Fiona Lovatt

Lovely all inclusive hotel in Playa Del Ingles. Near the main beach as well as Yumbo Centre. Walking distance to twice weekly market. Rooms - Lovely modern rooms with separate shower room (walk in shower - both rainfall and standard shower heads). Twin sinks in shower room Minibar fridge - restocked every 2 days with still and sparkling water in 2l bottles as well as 2 cans each of coca cola (full fat and zero), fanta orange and lemon and 2 beers. Service - excellent from all staff in bars as well as restaurant - table service at all times Food - high quality- always had choice of soups, fish (grilled hot as well as smoked salmon, mackerel etc) grilled and roast meats, salads, pizzas, pastas, rice dishes, high quality desserts for lunch and dinner. Breakfast had good selection of hot and cold including bacon, eggs (scrambled, fried (3 types - sunny side up, flipped and white only), beans, sausages, pancakes, french toast, churros, pastries, fruit, porridge, huge selection of freshly squuezed juices. Buffet from 11pm every night of burgers, hot dogs, fruit, sandwiches, cold meats and cheese Al la carte (Krystal Restaurant) - one visit per stay, very novelle cuisine but fabulous) Drinks - good selection of international brands of drinks on all inclusive as well as cocktails (alcoholic and non-alcoholic) and soft drinks. Hot drinks of coffees, teas etc Housekeeping - rooms cleaned every day to high standard with towel and bedding change at request Pools - 2 pools - larger pool allows inflatables, balls etc but smaller quiet pool does not. Pool towels supplied and no need to bring your own - open to change for fresh towels every day between 9-3pm Very quiet round both pools with no activities/music and I felt it had very little atmosphere Service is available 24/7 for drinks as well as food (listed above) Entertainment- adequate- mood music from 6.30-8pm then with either group or tribute until 11pm in salon bar at bottom end of the hotel Toilets - in reception and for pool/salon bar - spotless at all times WiFi- free in all areas of the hotel during your stay Safe - free to use during your stay Upper floors - fabulous views of the hotel, surrounding area as well as sea and sand dunes (we were 6th floor)