Novotel Kuala Lumpur City Centre Hotel

Betul Sirin

The location of the hotel is simply incredible: everything is nearby (market, shopping malls, great restaurants). You can do part of your activities on foot without needing a taxi or public transport. The neighborhood is lively and feels very safe. The staff is friendly and welcoming. The only downside is that the cleanliness could be improved. The carpet on the floor retains a lot of odors, and the breakfast room is far too small compared to the hotel’s capacity, making it difficult to find a seat after 9 a.m. Lastly, an open space in the lobby to relax would have been appreciated.

Richard Camerlynck

Check in took long time and at the end i had no any information about breakfast times, pool and fitness locations , key card to using elevators. Concierge wasn’t available sometimes, my was told they had to bring luggage to the rooms. First impression wasn’t pleasant Second day, bay chance i meet Angelia, GM from the hotel. She gave me all the information needed, and took a lot of time to gave advises about the city. Big thx to her Room in the 20 th floor was big, clean and comfortable. Bed was very comfortable. Breakfast buffet was delicious, big choice of international and asian dishes. All staff was very friendly what i consider as a big plus Pool at the second floor was to small for a good swim Location was very close to Bukit Bintang, Monorail station, as well to the Petronas twin towers. Pavilion a great shopping mall can be reached after a 5 minutes walk In general i was satisfied with my stay in the hotel.

Rebecca Carter

Despite arriving at the hotel 2 hours after checkin time, we were told our room was not ready so we needed to wait 15 minutes for the cleaners to finish. After 15 minutes, I checked at reception but the room still was not ready and was told another 15 minutes. This continued for an hour. We were asked to wait in the bar area which, with three small children, after a long day of travelling was not what we needed. Had we been told the room would take at least an hour, we could have walked across the road to the mall or done anything other than wait. Eventually we were given the keys to one of our two rooms and were told the keys for the other room would be given to us when the room was ready. These delays were not a good start to the stay. The rooms themselves were clean and comfortable. We did have an issue with the airconditioning that it was badly dripping and made the area of carpet near the bathroom very wet. We advised reception and while they fixed the drip, they failed to dry the carpet so everytime we walked in or out of the bathroom, our feet got wet. Regarding the food services in the premier lounge and the breakfast restaurant. I was highly concerned about the temperature the food was served. It was neither hot nor cold. This was consistant over the 3 night stay. The location is great. I really like Novotel properties but for this particular one, I would unlikely return.

AussieScoot

We stayed for 3 nights. The location is certainly a major drawcard. You do have to cross one single lane of traffic which then gives you access to the elevated walkway that goes towards Pavillion or down to KLCC and the Petronas Towers. It is all undercover. Our room was clean and we chose a king bed. We stayed in an 'xx01' room which is in a corner and has no adjoing rooms. The bed was very comfortable and we even overslept one morning. I will admit that the lighting in the bathroom is not bright enough, but that would be my only criticism. We didn't use the restaurant as the main reason for staying here was to be able to get to other places easily that we have eigher been to before or were recommended for food, and also an easywalk to tbe night markets. That doesn't mean we didn't consider it, but with the abundance of alternatives nothing really appealed. It seemed quiet for any time other than breakfast, so maybe they have understandably waved the white flag. There is a gym with some basic equipment.

Michael Barber

Everything about our stay here was great. But special thanks to Ibrahim who fixed all my booking mistakes for me. It was just an excellent display of customer service. For all other reviewers, this is a fantastic location to explore the city sights of KL. Its smack bang in the middle of all the main sights, food, drinking and nightlife locations.