La Vela

Nadiia

The hotel itself is nice and the breakfast in the restaurant is good — but that’s where the positives end. For a 4.5-star hotel, it feels more like 3 stars. Our first room was not properly cleaned: the mirror had strange stains, and we had to change rooms. The new room was even worse — still stains on the mirror, a broken bathroom light (night mode), and a faulty sliding partition that wouldn’t close properly. Housekeeping was disappointing: when we checked the new room, there was a bottle cap on the shelf, and after cleaning it was still there. Used spoons disappeared, and towels were old, torn, and worn out. A guest even said they were told they’d have to wait *two hours* for clean shower towels because there were none available. That’s unacceptable for a 4.5-star hotel. The “breakfast to go” is another big issue. The box includes a dry hot dog (no sauce or butter), two tiny croissants, a boiled egg, fruit, juice, and soy milk — hardly a proper breakfast. We asked for a bit more (extra hot dog and juice), but got even less the next time. When we asked to prepare our own box from the buffet since breakfast was included, reception refused, saying guests aren’t allowed to pack their own food. Our friends with *all inclusive* faced the same issue. They requested changes in advance, but their wishes were ignored and their breakfast box ended up in the trash because it was inedible. “All inclusive” is very limited: lunch and dinner are not buffet-style but à la carte from a small menu. After a week it becomes repetitive — definitely not worth the €1500 extra. Even basic things like coffee with syrup or ice cream are *not included*. Staff are friendly and always smiling, but problems are never solved. For several nights, people were shouting and slamming doors at 2–3 a.m. We reported it, but nothing changed. On Fridays and Saturdays, the restaurant offers a buffet with lobster and seafood, but it’s not included in any plan and costs around €50 per person. Paying extra wouldn’t be an issue, but the restaurant becomes overcrowded, and guests with half board or all inclusive can’t even get a table. In summary: friendly staff, nice building, and good breakfast in the restaurant — but serious issues with cleanliness, housekeeping, and service quality. Definitely not on the level of a 4.5-star hotel.

Thanchira N Jumpatas

Thank you for the excellent service and warm welcome throughout our stay at your beautiful hotel. Your hard work and dedication made our trip truly special and memorable. We especially thank you for your thoughtfulness and for remembering that I often stay at your hotel. It's such a special feeling, and your hotel will be my go-to vacation spot every year.

Cyndi Cham

It was amazing!! The resort has a spacious beachfront area with a beautiful view of the sunset. The price is reasonable, and the staff are truly excellent — friendly and always smiling. The swimming pools were beautiful — and there were 2 of them to enjoy. The spa area is clean, and the massage therapists are skilled. There was also a bartender show and a fire show that were quite unique compared to others I’ve seen. The breakfast was excellent with a wide variety of dishes. The coffee was absolutely delicious! Good quality👍

Peter Sands

The room was beautiful and very large (king bed, ocean view) and the resort is very clean and well maintained. Front desk staff were very attentive and helpful. Only slight disappointment was the restaurant staff who were not up to the same standard (example, the bartender who would much rather practice bottle flipping than serve drinks). Overall though, very highly recommended.

TheDailyRose

Beautiful hotel. The breakfast is amazing and has a large variety of food to suit everyone. The lobster and steak buffet is well worth giving it a go, I recommend booking that to get a place in advance! The staff are all lovely people who will give you fantastic recommendations. I was here with my fiance for 9 days and we loved it. The receptionists were an absolute delight. They all love to hear about your personal adventures and how much you're enjoying it. They are so happy to listen to you talk about all the places you try for food and will give you recommendations on where to get the best whatever you're looking to try or find! They will happily recommend activities and will call you taxis at any time of the day. Amp is an absolute delight of a human being, she is so helpful. Amp checked us in and gave us a tour of our room to show off all it's beauty and point out where things are such as the safe, mini fridge and other room amenities are. You will be shown an app where you can request your room be cleaned and where you can order more towels or things like toilet paper. She enjoys taking the time to show your where you are staying for your trip and telling you where everything is. She's truly a delightful person to speak to! All the staff we spoke to were some of the friendliest and easy to talk to people. You will walk away from your holiday feeling more like friends than anything else. You will be given extra umbrellas from the men at the steps of the hotel if you go from the front desk to your room if it's suddenly started raining and you don't have one on you. You are given welcome drinks on arrival at check in. You get given drinks before and after spa treatments. Thankyou for being the amazing people you all are. We loved being here and enjoying interacting with every person that worked here. We will miss being here and would 100% come back.