Outrigger Khao Lak Beach Resort

A Person

Absolutely lovely staff! The hotel app makes everything so convenient to get in house updates of special events and offers. They have a great kids club that offers fun activities throughout the day, giving mom and dad time to relax. Would highly recommend.

Ari Fa

I recently stayed at this hotel and found it to be comparable to a 3 or 4-star establishment in the U.S. The rooms were clean, which is a plus. However, the on-site restaurant is quite limited, especially for Western food. The burgers were disappointing and not at all what you might expect. Additionally, the drinks were weak; you'll likely need to order multiple to match the strength of a single drink back home. Food portions were smaller than I’m used to, which seems common in Thailand. I also noticed some cleanliness issues, as I found ants in my food and drinks on several occasions. During my stay, there were power and water issues, though I can’t say if this is typical for the hotel. Its remote location means there aren’t any activities or amenities within walking distance, so plan accordingly. Most restaurant staff were friendly, but I didn’t experience the same warmth at the front desk. While Pla, one of the managers, was welcoming, another manager could benefit from additional training in customer service. Overall, while the hotel has potential, improvements in the dining experience and service consistency would make a significant difference.

Shari Man

We enjoyed our stay at this hotel, which features a beautiful and well-maintained landscape. The relaxing vibe makes it an ideal retreat for anyone looking to unwind. The amenities are excellent, including a kids' club, game room, and massage services. The hotel has two restaurants—one serving breakfast only and another open throughout the day. However, given the rural setting, dining options are limited, so you're mainly reliant on the hotel for meals. This is perfect for those wanting a serene getaway to enjoy the scenery and beach atmosphere. Check-in was a highlight, thanks to Pla at the front desk. She was incredibly helpful and attentive, ensuring we had everything we needed. This hotel is truly lucky to have her on staff. Unfortunately, other front desk staff were less accommodating, with one even being rude. If it weren't for Pla, I would have considered reducing my rating due to this issue. While we appreciated the friendly restaurant staff, after seven days, the menu became repetitive. Our trip coincided with heavy rain, which often kept us from exploring outside, resulting in more meals at the hotel restaurant. A persistent issue was the presence of ants in nearly every dish we ordered—definitely something that needs addressing. Lastly, the hotel could benefit from adding elevators or accessible routes for guests with disabilities or strollers. Overall, this hotel is a great choice for a relaxing stay, but some improvements would enhance the experience.

Bruna Mascarenhas

Amazing experience, really good price. But what make all the difference are the staffs! They’re so nice, friendly, give us really good welcome. We spent 11 lovely nights in the resort and we can’t wait to come back, they also have a lovely kids club with kids activities every day, we went to with two babies and everyone gave us the most precious treatment with them. The only thing that I could definitely recommend to the resort is get a properly wheel chair access, as we have a pram and it was so hard to locate with it. No ramps enough available to facilitate the location. But we definitely loved it, thank you all the staff specially Autum, Shane from the pool, Mew, Natty from reception, Mai, One, Cream from the restaurant and definitely JIB the housekeeper . Thank you 🙏🏽

Tracy Bradbury

Beautiful hotel Rooms are amazing and very well equipped. House keeping is excellent too. Lovely breakfast. Lovely food for evening meal. Service is very slow but I guess there’s no rush. No drinks service at the beach or pool. Gardens immaculately maintained Reception staff so helpful and polite. Remote setting = beautiful beach and quiet, but if you want walks out there’s not much to see or do, but we loved it! Highly recommend