Puente Romano Beach Resort and Spa

Svetlin Krastanov

Disappointing Experience - Overcrowded and Overpriced! I recently stayed at the Puente Romano Beach Resort, and I was incredibly disappointed with my experience. First off, the resort was far too crowded. Whether it was at the pool, the beach, or the restaurants, it was nearly impossible to find a quiet spot to relax. For a supposed luxury resort, I was expecting a far more exclusive and tranquil atmosphere, but it felt more like a packed holiday resort. Additionally, the prices are outrageous for what you get. You pay a premium rate, but the service certainly doesn’t match it. I felt like I was constantly chasing down staff for basic things like towels or drinks, and the level of attention just wasn’t there. For the price they charge, I expected top-tier service, but instead, it felt like we were just another number. If you’re looking for a peaceful, luxurious escape where you feel pampered, this isn’t the place. There are better options that provide actual value for your money. I won't be returning.

Frank Tree “TREE” Rosario

This was not a destination. I decided to go for a drive on a sunny day, and kept driving until I came to the end of the road. This beautiful place is where the road ended. The views are beautiful, the property is beautiful and service at the restaurant was excellent. Will come back to Spain just to stay here.

Tara Hennigar

Words cannot begin to describe what a fabulous vacation I had at the Puente Romano property in Marbella this Summer. Every restaurant and bar on the property truly understands the meaning of 5 star service. The staff was so friendly and helpful - I cannot wait to come back next year and hopefully see them all again. Special thank you to Francisco who went above and beyond with his assistance and recommendations to make my stay unforgettable.

Maha Alola

This was the worst customer experience I’ve ever had at any hotel or resort claiming to be "5-star." 1. We ate a burger at Cheat and found a hair in it. 2. The AC in our room was unbearably hot and leaked water, creating a dangerous situation where we could've slipped. 3. They force you to book and prepay around 250 euros for restaurants in the plaza, which is a complete rip-off. 4. The noise level was outrageous, and housekeeping even entered our room while we were sleeping, completely ignoring the "Do Not Disturb" sign. 5. The rooms were filthy, with outdated decor that made the place feel rundown. 6. When we checked out, they overcharged us for airport transportation. Most frustrating of all, when I brought these issues to the hotel manager’s attention, he just sat there and said, "What do you expect? This resort is an old building," completely ignoring the rest of my complaints. Overall, if you expect 5-star service here, you will be severely disappointed.

james harrison

Possibly the worst service you will experience in a luxury resort. The surroundings are fantastic Interiors of the rooms are nice but dated, however really stands out with this hotel is the lack of service. You can walk past 15 members of staff in the sea grill restaurant, hoping one of them cares enough to give you any eye contact - for you to ask them a question.. Sadly, they won’t and you’ll be standing there like a melon until one of them decides that you are honoured enough to receive any type of service. You can also use to book restaurants and other amenities with WhatsApp - What they don’t tell anyone is that the average time for a reply is four hours. In one case for my wife 6.5 hours If you’re used to staying in luxury resorts around the world, who hold service in high regard you will definitely need to lower your expectations dramatically before checking into the Puente Romano