Rimondi Grand Hotel And Spa Resort

Kelsey

Major Room for Improvement – Disappointing Food and Service We’re currently staying at the Ramondi Grand Resort and Spa in Crete, and unfortunately, our experience so far hasn’t lived up to expectations. The food is consistently cold and very repetitive, with little variety from day to day. For a hotel that presents itself as a high-end resort, the dining experience really needs improvement. We’ve spent the past six nights eating out elsewhere and have had far better meals each time. The only decent option here has been room service, which you have to pay an extra €5 for, making it hard to justify. On the positive side, the bar staff are absolutely lovely – friendly, attentive, and always make you feel welcome. However, the reception staff are quite dismissive and unhelpful, which creates a poor first impression and takes away from the overall experience. The hotel itself has potential, but management really needs to focus on improving food quality, variety, and staff training at reception. With some attention to detail and consistency, this could be a fantastic place to stay – but at the moment, it falls short of what guests should expect from a resort of this standard.

jason walsh

A Quirky Escape with Compromised Comfort ​Overall Impression: ​This resort offers a visually interesting and generally relaxing environment, perfect for guests who prioritize unique aesthetics and a quiet place to unwind. However, the all-inclusive experience is significantly let down by the low quality of the food and beverages, which impacts the overall value of the stay. ​The Good: Ambiance and Relaxation ​The resort provides spaces for guests to de-stress. The quirky seating areas dotted around the grounds are a fantastic touch. They encourage relaxation and offer unique spots to read a book or simply enjoy the sun. This focus on thoughtful, individual lounging is a major selling point and creates a genuinely serene atmosphere. ​The Bad: The pool cleanliness and up keep of the areas lack attention. The gym is very basic the one time I visited it felt like an old western movie set with fallen tiles and blown leaves. I half expected tumble weed to be blown through. Food, Drink, and Dining Experience ​Unfortunately, the essential elements of the all-inclusive package were severely disappointing. ​Inclusive Drinks: The alcoholic and non-alcoholic drinks were consistently weak, lacking any distinct flavor, and felt like a substantial letdown. To compound this, they were served in battered, worn glasses, which immediately lowered the perception of hygiene and quality. ​Dining Hall: The main eating environment was loud and utilitarian, reminding me unfavourably of a school canteen. This atmosphere made meals feel rushed and impersonal, entirely contradicting the resort’s otherwise peaceful vibe. ​The Food: While plentiful, the food itself was tasteless and uninspired. The kitchen needs a serious overhaul to inject flavor, fresh ingredients, and variety into the menu to meet the expectations of an international resort. ​Final Verdict ​This is a beautiful property that provides a genuine sense of peace and tranquility thanks to its unique design and ample relaxation spaces. at one time I'm sure this had the potential to be 5* If you plan on dining out and buying your own high-quality drinks, you might enjoy the quirky resort setting. ​However, if you are relying on the all-inclusive package for both food and drinks, I would strongly advise against booking until the resort makes major improvements to its catering service and dining facilities. The current offering does not match the price point or the visual quality of the resort itself.

Katie Rue

For the price that we payed, we were extremely happy with our stay at this resort. I would give it 5 stars in relation to the price Personally, I found the food generally good- there were a few options to choose from at breakfast lunch and dinner, and the food at the snack bar really hit the spot. Some of the reviews say that the food was cold. This was only if a tray of food was nearly finished, and we were glad to see that they continued to refresh the food all the way until the end of the set meal times. They also had options like spaghetti bolognese and garlic bread for people who aren’t as keen to explore local cuisine. There are multiple pools to choose from with ample sunbed and shade options. The pools were a good place to cool off in the hot weather. Generally the resort had a relaxed atmosphere, with a few themed night with entertainment at the bar. It is a bit out of the way of the local town and beaches, but this adds to the calmer atmosphere, and the town is walkable within around 30 minutes. The customer service at reception was efficient, and the hotel were even kind enough to stay up for our very delayed arrival in the early hours of the morning. If you are looking for a very luxurious 5-star resort, then I would consider looking at hotels at a higher price point (you get what you pay for after all). However if you are looking for a relaxed and comfortable retreat by yourself or with friends and family without breaking the bank, then I think this is a lovely option!

Sarah Berryman

Very nice hotel with good pools & snack bars. Good bar in the evening up till 2am seving drinks & snacks ( very nice food) . It is very remote but there is transport to take you out of the hotel which is very good. The big let down for us was the food at the restaurant, after paying over £2000 for our honeymoon the food was terrible. I couldn't wait to get home to eat something good. We didn't even get a little glass of bubbly on the house for our honeymoon. If you walk outside the hotel & take a right for 2-3 minutes you will find a Greek cafe that really knows how to serve up a cold beer & wine. The glasses are served straight from the freezer, well worth a tip.

Katie Shaw

Driving back to the airport now after 10 incredible nights at Rimondi. This hotel is everything you need for a relaxing, comfortable holiday. Never had an issue with food, there’s something for everyone. The staff are polite, helpful and endearing. Some even remembered us from last year which was nice. The whole hotel is impeccably clean and so was both restaurants. Overall the value for money is amazing, we loved staying here 2 years in a row. Definitely hire a car from the airport it allows freedom to come and go as you please 🙏🏻