Rimondi Grand Hotel And Spa Resort

Helen Parkes

I stayed here for a week the beginning of October 2024. The resort is beautiful although I wouldn't say it 5☆. The room needed updating and the showers were full of rust and limescale. The shower heads were full of limescale so didn't work properly. The food was ok, definitely not 5☆. The entertainment was poor. The pools were lovely and plenty of sunbeds but that could be different in peak season. The staff were lovely and couldn't do enough for you. I would recommend the resort as a 3 to 4 ☆.

Amy

Lovely spa hotel, spa facilities and pool facilities are great, I got a Greek massage which was unbelievable. The food was varied but not of high quality, and would have liked to see more authentic traditional options as didn’t really feel much like we were in Greece when we were eating. However still some nice options. Staff friendly and helpful, rooms clean and had everything you needed. Gym was poor, it was a room hidden away on top of a bar that no one mentioned to us, with a bike, a few dumbbells and a yoga mat. Weird rule about not being able to take more than one drink from the bar at a time, even if you were taking a drink for yourself and whoever you were with. So had to go back and forward. This was inconsistently implemented depending on staff on the bar. Cocktails very watered down. It was about 15 minutes in a taxi to the town 22 Euros each way, not much else around the hotel so if you’re looking for a chilled stay out of the way doing nothing at a reasonably priced all inclusive this is the place for you. They have a ‘private beach’ which is just a small bit of dirty sand with old sunbeds so really wouldn’t recommend it being worth the shuttle bus down there. Rethymno old town is lovely, if I came back I would stay nearer the town. Overall we had a nice holiday because the weather was good and the pools were good, and we could generally eat some half decent food. Not brilliant but not bad either, some good points and some to improve on.

Sue Bartlett

Nice room, good aircon, no English TV. Food was very good although typical of all inclusive buffet my husband who is a vegetarian said it was the best he's ever experienced especially if you love salad and cheese. Beach too far to walk but transport provided by lovely driver and we went every morning. Complex not suitable if you have any mobility issues as steps and some slopes quite steep. We would go again.

Flippin' Eck

Would never come back here! I never like to put bad reviews as a business owner I feel you should help businesses not bring them down. However, I feel that strongly about how bad this hotel is that it’s ruined what was supposed to be a nice holiday with my girlfriend. The food is the only positive about this hotel, that was amazing. I love Greece and would definitely recommend Crete. This hotel is pretty far out of the way, but I wasn’t even bothered about that. The staff are all pretty much rude, the reception staff in particular, and definitely not helpful at all. You have to book your room to be cleaned when ever you want it cleaning. Same if you want clean towels. The alcohol, I know it’s the kind of hotel that don’t want you smashed which is fair enough but the alcohol they do serve is either watered down or 0% So unbeknown to myself this holiday was a detox. I guess that’s a positive😂 The electric kept going off in our room and nothing was done, and when we asked for a late check despite rooms being available they said no! If you want a shower before you leave for the airport you have to book a slot which again no one told us about so when we asked about that there was no slots available. As I said I never leave bad reviews but honestly this hotel has not given me a good holiday at all so would definitely not recommend it.

Shaun Hird

First of all I want to say thank you to all the staff who made our stay do relaxing and fulfilling. I booked this hotel as a roll of the dice as I had seen some negative reviews, but what I found when I got here was most of those reviews are dumbfounded from people that may have been a little grumpy or needed a nap. The hotel itself is situated in a remote location in a valley, but that being said it has 4 pools, 2 bars and 2 places to eat, the all inclusive is brilliant with the food always tasting amazing. The pools at the bottom are mainly for families so if you are traveling with a partner like myself I would highly recommend the top pool. The hotel also offers a free shuttle to a nearby beach with is around 5 mins away, with sun beds and a beach bar nearby, although this is not included in the price. If you want a relaxing, romantic time take the idea of a normal all inclusive resort out of your head as this offers you everything that you need to feel fulfilled and happy.