Seaside Palm Beach

Michelle Anne

We visit this hotel regularly to fill up our warmth tank for autumn, winter, and spring. Amazing beach-side, desert dune-side wandering, highly accessible walk-able lively shopping and entertainment plaza, plethora of sea-side restaurants; Hotel spa, selection of saunas, gym, outdoor pool sections, traditional outdoor games, childrens playground, tennis court, teacher led exercise courses: tai-chi, yoga, pool fitness... Always have a wonderful revitalizing experience. The hotel overall is of historic and family significance with a retro-boutique design; Amazing views of the mountains and pool area from one side, and the other of the sand dunes and beach over a few villas. Hotel staff is always accommodating and friendly- from airport pick up, reserving a child seat, reception, bell hop, bar-lounge, room steward, convenient breakfast buffet and a la cart/buffet restaurant service- pool side drinks etc. The one MINUS: concern I have noticed since the restaurants for instance are open to the public, the hotel in general has been too easily accessible to some outside guests, that have walked into the pool and spa areas freely... and sometimes lounge around with impudence - unwelcomed

Travelling Doc

Having booked directly with the hotel and having stayed here a few years ago, I would have thought there would be some benefit of loyalty but instead was treated with none! This time, I was given Room 203 on the ground floor—a basic room with an incredibly dated interior, complete with an old 80s carpet. The view from the balcony was awful: a kids’ playground to the left, the car park and roof in front, and the pool to the right. Unhappy with the room, we raised our concerns with reception. After waiting 40 minutes, the room manager, Miguel, informed us there was “nothing they could do.” Fortunately, during that wait, we found an alternative place to stay. The customer service was disappointing on several fronts: 1. For a direct booking, a hotel should recognize guest loyalty ( having stayed in the hotel previously and also in the Gran Residencia, the sister hotel) by providing the best available room in the selected category. Although we were told there were similar rooms on higher floors, they wouldn’t accommodate us. 2. Despite voicing our displeasure, they showed no genuine effort to address our issue. Given this poor treatment, I won’t be returning to Palm Beach or Gran Residences, despite having been a loyal visitor to both.”

Mike Saar

Great hotel, very friendly staff, and great service. Known for good food and they did not disappoint. Short walk to the beach and boulevard. Wonderful SPA pools are adults only. Live entertainment every evening and al fresco dining. During our stay majority of guests were German. Staff speak several languages. Alcohol was expensive compared to outside hotel, but similar to other hotels in the area. Bar menu is also quite good. Just a few steps outside the grounds are small supermarkets, Italian restaurant and also close to the main bus stop. Great shopping close to the Faro.

Komasa Ellie

We enjoyed our stay at Seaside Palm Beach hotel. It's concept seems to be 70s tourism - and this can be in both good and bad way. Pros - Service is attentive and courteous, all of the staff are well trained (unlike some of the newer hotel) - Room, whilst 70s decor may not be for everyone, was clean and spacious - shower pressure was good and good amount of space in the bathroom - dinner was pretty good. On half board, 4 out of a week is serviced dinner with 4 course meal, each course from a choice of 3 dishes and dessert is buffet. Other 3 nights were 'bbq' buffet and meat here was very good - breakfast was also good on par with other true 5 star hotel. - we went in October and the resort had plenty of sunbeds and pool side was well maintained - complementary Yoga session was very good with knowledge instructor. It was about 1hr 15-30min and catered for beginners like us. - location was convenient. Couple of supermarkets within walking distance as well as beach, bus stop etc. It's sufficiently away from the beach to provide a bit of calm which we liked. Cons - the hotel is a bit tired and it's 70s style is not for everyone - shower only had divider and no door, consequently the bathroom floor was always wet - Aircon was a bit weak. It was ok in October but it might get a bit warm in summer - this was our major dislike. Entertainment went on till 11pm most nights. Thankfully it wasn't heavy base music but loud enough to hear every word of a song from our room. We don't always want to hear it every night till 11pm. It's a bit questionable when majority of the clientele were older people. If they stopped at 10pm, it would have been more bearable? - Pool was advertised as heated but main pool wasn't heated. A bit debatable if October is considered to be colder month but water was certainly starting to feel a bit chilly - Adult pool only allows 14 years onwards despite the hotel charging 12 years old with adult price for the room. A bit of discrepancy? - Alcohol was hideously expensive. I don't mind resorts charging more but charging for a bottle of wine more then 4 times in the local supermarket? I think that is a rip off... - As it is 5 min walk to the beach, there is no direct access to the beach from the hotel (despite the name of the hotel!). Mind you, Atlantic ocean is choppy and cold so we didn't really mind. - the hotel is not near sight seeing locations except for the sand dunes. Maspalomas is a tourist spot and there is not much else to do than usual beach side stuff. There is a major bus stop near by with good connections to the capitol and other towns. Over all, we'll be happy to go back in October but we might ask for rooms but facing the poolside to avoid the music keeping us awake

GG Bk

Our family of 6 stayed here for 10 nights, although the hotel looks a bit old and not as in the pictures but overall it was ok, especially the service, which was very good, except for the maid who cleaned rooms!!! between 338-346, she had long curly hair, wore glasses and was about 157cm tall! we had to walk through this hall everyday, she never said hello like everyone else and frowned at us every times!!!! the last time she saw us walking, she looked at me and pulled a car cleaning in front of us into the stock room without saying a word to stop us waiting from doing her job.!!!! OMG OMG OMG this woman was very rude for working in a 5 star hotel!!!!! the other staff were friendly and helpful,only one was a black sheep!!!! the pools was very nice, with a variety of options to choose from, suitable for all ages, my favorite was the small warm spa pool :) my oldest daughter loved the fitness area, she went to work out everyday., the palm garden is also very beautiful, there are many activities to do, the location is very good close to the beach.