Servatur Casablanca Suites & Spa

Tony Hoynes

Absolutely blown away by the service received during our stay. First of all, I had booked the best room in the hotel, but unfortunately, two days before our trip, I was informed that there had been a mistake and the room had been double booked. Although I wasn't too happy with this, the hotel offered me a very similar room and made a deduction in the cost of our stay. Also, to make up for the inconvenience, they offered us a FREE evening meal, for our entire stay, that's 10 nights! The room was well laid out and equipped and the view was lovely. there was a bit of noise from the town at night, but once the windows were closed, you couldn't actually hear anything The staff at the hotel were amazing, from the moment we entered reception, right up until we left, we were always met with friendly, polite staff, always smiling, courteous and pleasant. A big thank you to Jennifer Cedres in the dining room and to Leonora on reception. They went out of their way to make sure that we were very well looked after. The food quality at breakfast was good and it was always fresh, there was an excellent choice available, including GF options for my wife. Evening meals consisted of a three course meal, starters and desert were buffet style, (they even had Tapas every night), with the main course A la Carte style with a great selection. The onsite gym was really well equipped, although it could do with a water dispenser. I used the complimentary spa a couple of times too, it was okay, but sadly, some of the spa stations in the spa pool were not working. The pool deck area was never over crowded and no-one reserved sun beds, which is refreshing. We will be heading back next year for sure. Keep up the good work.

Vicky Dale

We have just come back from a week here for my partners birthday! We stayed on one of the top floors with a jacuzzi balcony and the room was lovely! Very spacious, clean everyday, extra bonus as the sun was always on our balcony so we could sunbathe when ever we wanted up there! Staff are lovely, very friendly, the breakfast was lovely and fresh everyday. Food & drinks at the pool bar lovely also! Location was perfect for us, just a 10-15min walk to the beach. Commercial centre is 5 mins walk away with plenty of restaurants and bars to chose from. Amadoras beach is a taxi ride and is beautiful! Overall an amazing holiday. We will definitely be back!

Lissie P

Good location, but the hotel is very basic. The room was large but in desperate need of updating, with threadbare robes and towels. Not even a basic amenity pack which most 4 star would provide. I think we were given the worst room in the place, with no option to change , it overlooked a derelict hotel next door, and apartments with dogs barking all day it wasn’t very clean with a mouldy shower, and broken hot tub /filthy furniture no sun on the balcony. We stayed B&B which again was basic and never replenished or hot. The pool area is fine, the usual people waiting at the door for it to open, and put down towels in prime spaces, it didn’t get much sun until lunch , so was pretty pointless and had god awful overly loud 80’s pop all day. The hotel is in the middle overlooking a very loud centre, this didn’t particularly bother us, but might some as does go on late into the night. I didn’t expect luxury but it’s definitely more of a 3 star hotel .The staff are the redeeming feature who worked very hard and are super friendly. Overall a disappointing experience for our anniversary, we would not come back. Avoid if you have any mobility issues as the whole area is steps and a long hike to the beach.. I felt the whole resort was very outdated and not very clean. An apartment would have been a better choice as we paid around £3000 which was not worth it at all for the 2 weeks in November. Obviously this is just my opinion but we have stayed in lots of hotels over the years and I feel it’s pretty fair .

Vimal Patel

My wife and I started 3-7 December. What a wonderful, clean, spacious, peaceful and friendly Adults only hotel. Our superior junior suite had everything and even a hot tub which we did use. We got a bath robe and slippers as well. Every member of staff we met were so nice and helpful. The Spa is excellent and we had a couple of treatments. The spa manager was gentle with the message but also got the knots out. The spa complimentary and you pay for any treatments. The hotel is higher up and you get a great view of the town and partial sea views. You will need to walk hills and steps to get to town and it takes about 10 minutes. I’ve already booked for next year December, but bringing my adult son this time. I know he will love the hotel.

Sheetal Patel

Great hotel and location. Very clean rooms and extremely spacious. Balcony was lovely big with whirlpool. Comfy beds. Great views from balcony. Fantastic staff very helpful. Spa downstairs is a must, friendly staff and great service. Roof top bar was lovely. Restaurant staff all friendly and always smiling and helpful. Would definitely come back here to stay!!