Servatur Waikiki

339paulh

We had a brilliant time here, the rooms were fine, staff were tremendous and the service was great. Everyone without exception worked hard to make our holiday a success, lots of activities to keep you busy and a well laid out pool area with plenty of sunbeds available at all times. I haven't mentioned the food, excellent quality and lots of choice, the waiting staff are on it all the time, clearing tables and looking after you. We went all inclusive and all the drinks were quality, we've experienced others where the alcohol content was close to zero! Finally a word about the evening entertainment, without exception all were great, really made a huge effort to keep you engaged. Brilliant weather of course and located 20 minutes walk from the beach and shopping centre if you feel the need to stretch your legs. We will be back, it would be hard to find somewhere which could top this hotel. Thanks everyone 👏🏻

Liina Soone

The rooms are dreadful! It all looks good in pictures, but the reality is rather sad. The interior is old and stained. Doors are hard to open, and some even fall off. There are no tulle curtains, so there is zero privacy. Rooms are small. Beds are separated and on wheels, so when you roll to the middle, you fall to the ground. Rooms are cold and damp, and there is no heating option. I laid my duvet outside to dry out, but room service recovered it, so once again I had to sleep in a damp bed. Room service comes, but their effort is minimal. There is still sand on the floors, corners are dusty, etc. You’d better bring your own mop! They don't empty trash cans. I honestly don’t know what’s going to happen when it’s full. Common areas are okay; they look like average Spanish hotels—nothing special, but nothing to complain about either. The restaurant is the only part that makes me happy. I would give them 5/5. There isn’t too much variation, but everything they have is tasty, and the staff is just lovely! Overall, the all-day food options are great! This is the reason why we chose this hotel, because we like to hike and visit the island, and we often miss the official lunch/dinner. But this snack bar option is absolutely amazing when you're traveling with kids and need flexible eating options.

Weronika Kubiak

Hotel looks nice on pictures the reality is not the same. I was surprised when I got there. I did pay for all inclusive but I have to eat outside of hotel. Only Breakfast was ok snack bar everything old not tasty. Dinner not much to pick if you can’t have sea food. Room wasn’t clean enough. I wouldn’t go again over priced for what they offer.

Diane Bamford

Just returned from this lovely hotel in a very busy part of the canaries, it’s close to everything from shops restaurants and the beautiful beaches.. Our room was nice but bathroom was tired but very clean . The stair case in this hotel is absolutely stunning!! We had bed and breakfast and I’m so glad that’s all we had as they didn’t really cater for the English . Coffee was nice though. I would say it’s about 80% Germans in this hotel so I wouldn’t return because of that , they were so incredibly rude , to the point we only used the hotel as somewhere to sleep . The staff are great, it’s the easiest check in and out we’ve ever had !! ..

Natalia Boruch

Our stay at the hotel was fantastic, and we are extremely satisfied. The rooms were okay, and the hotel was clean, with housekeeping done daily. The bed was made every day, the trash was taken out, and the bathroom was thoroughly cleaned. The food was absolutely delicious, with a wide variety, and everything was always hot and freshly prepared. The desserts were especially delightful, with different options each day. Breakfasts were quite similar each day, which was fine with us, but lunch and dinner offered something new every day. The snack bar, which was open between meals, was also good. The drinks were perfect. Also I want to say thank you for nice little gift which Hotel gave me because I had birthday! Thank you for a great stay and lovely service! Highly Recomended!