Agnieszka M.
There are serious thefts in this hotel
I am writting this opinion because I want to warn everyone who is going to this hotel. The hotel may be inviting with its location, large rooms and pleasant surroundings, but there are theft in this hotel. These are not petty pick-pockets, but large-scale thefts from room safes. And the hotel simply ignores these facts. The hotel does not follow the precautions and procedures that a 5* class hotel should comply with, e.g. unauthorized persons may enter the reception area (where, as we were told, there is, among others, the master key to the safes), unauthorized persons may also enter the rooms guests (as we were told, members of the entertaiment team can help cleaning ladies in the rooms). I am sure that every guest of a hotel of this class, crossing its threshold, rather feels safe and does not expect that his belongings may be stolen, especially from the safe. But that's what happened in our case. We had 1400 euros stolen from the safe that was in the room. We were simply shocked by this fact! It happened in the afternoon of the penultimate day of our stay on Sunday. We were told we couldn't report it to the police on Sunday and we were leaving the next day! However, I said that I wanted to report the incident to the police, so we were allowed to stay in our rooms and on Monday I went with Mrs. Manager to the police who, I admit, gave me full assistance in this regard. We have confirmation of the testimony.
We also requested a written confirmation of the theft from the hotel. It was released with obvious reluctance, and I had to insist for a long time that it at least be stamped, because I received it on a white sheet of paper without a trademark, signature or seal.
After returning home, I sent an official letter to the hotel requesting redress, which we have not received to this day. Firstly the hotel simply did not respond. Next Mrs. Manager asked me to wait some time. Finally they stop answering my e-mails. Their attitude to clients in my opinion: “They came, they left, will be others. Mañana!
The worst thing though is that this is not the first time this has happened in this hotel. After this incident, we found at least a few descriptions of the similar cases on the Internet. This means that the hotel simply tolerates such practices. And remember, this is a 5* hotel! This approach is extremely disrespectful towards guests who pay a lot of money for their stay, arrive to the hotel to rest and relax, and leave nervous, disappointed, discouraged and, in addition, poorer by EUR 1,400.
I absolutely do not recommend! We will certainly not appear in this hotel or in any other of Vincci chain.
Sylvie T
The hotel is beautiful with many seating areas and lush gardens. Breakfast is so nice with many varieties and a great view of the sea. Staff goes out of their way to make things extra special.
Special mentions: Eva Campos, Guest Services, is so helpful and kind. She always tended to me and helped me set up tennis classes. Manuel at check in always checked to see how my day was going. The front desk staff/Alvaro (amazing) and Maria Isabel and Christina were a delight. I can’t say enough about the staff at this hotel, they really go out of their way to assist guests.
Nici Pl
We stayed here for 8 nights in a family room. It was amazing to be upgraded after one day. (thank you Eva) The rooms are really spacious and clean!
However, we want to confirm that this hotel is not at the beach and that for older kids (from 7 years) not the best option. The kids club has mainly only games for very small kids and the beach is too far (on a public road) to send the kids to the beach by themself.
The staff was very friendly but the service at pool was definitely not 5 star. We had many smiles but we had to make an effort to get drinks etc. The only waiter which always came and made jokes was Alejandro, who as we heard is now no longer at the hotel, unfortunately.
Overall, we had a nice stay.
Hani Mahmassani
This gem of a hotel sits on a very nice property with plenty of outdoor relaxation (pools) and food options. The beach club is conveniently locate and provides a full-service spa, a nice restaurant/bar, and an awesome infinity pool. The service is impeccable -- attentive and always very pleasant. The rooms are tastefully decorated and very spacious; also well equipped with espresso maker and tea kettle. This was my first stay there but I will gladly go back.
Eugen Dlouhý
I am very happy with this hotel. It has beautiful view and gardens. We stayed 5 days, the rooms were cleaned many times during the day. Spacious bed and bathroom with very comfortable mattresses. Big selection of breakfast food. We really enjoyed our time there. The location of the hotel is just 2 minutes from the beach.
I will defenitely come back again.
4.5
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