4 Star Antigua Holidays

Harrison Faull

Awful staff. Everything is a chore for them. Glasses are plastic and dirty. Food is dry. Only clean the rooms every other day. No beach towels in the room. Save yourself a terrible holiday. Don’t come In response to your comment. Just today: - there were no beach towels left. - we’ve had to buy our own water as the two tiny bottles are insufficient. - a waitress wanted to finish cleaning an empty table before serving us water (after exercising). - there were no pickle ball bats or balls at 9am. - the pickleball tournament started 25mins late. - the pickleball water machine is broken. - Lunch was poor. - ice cream takes 25minutes to arrive when ordered in an empty restaurant. - house keeping enter the room even with a do not disturb sign on. And are rude. - the shower has limited hot water. Oh and several other guests have commented specifically on the terrible service. As a reminder, those things all happened just today.

Joseph Malone

We had a fantastic stay here during early December 2024. Being the start of the season the resort was quiet which suited us perfectly (we are early 30s and were looking for a good all inclusive resort). The room was nice and clean and we had a lovely sea view. A couple of other specifics: Food / restaurants - we found the food to be good with plenty of choice around the resort. Just be weary that some of the venues require booking in advance and this is enforced! The coffee shop was fantastic and open 24/7 so we were able to get a coffee whilst watching the sunrise during the first few days of jet lag. Watersports / activities - these were great, just turn up and use the sailing cats, paddleboard, kayak, etc. There is a booking system but we found the equipment was pretty much always available. There is a daily entertainment schedule for tennis, pickleball, dominos, etc. which was fun. We also hired a car on site without any trouble. Drinking Water situation - we had read a few reviews talking about this and we are not sure what the deal is and why everyone mentions it! You are served water at every meal and there are places to fill up a bottle in the resort. All the water is perfectly drinkable as there is an on site treatment plant. Overall, we had a fantastic stay and are already looking at booking again for next year. Thanks so much for a great holiday!

Johnny Krysciak

Right on marmora bay, and the beach on the ocean. Resort is beautiful tons of activities for the kids daily, many pools all over, bars and restaurants. Little pricey but your in vacation so you gotta treat ya self! Definitely one of the nicer resorts on the island. Room service keeps the room stocked with what you need and every employee is extremely nice and helpful! Really enjoyed my stay.

Joseph Gregory

This was our fourth visit to St James Club, and we went as a family (me, my wife, our young son, and mother-in-law). For the second year running, we’d requested adjoining rooms, but on arrival, found ourselves in the same block but in separate rooms with King beds. This is not exactly ideal for our son. After a few (4 in total) friendly calls to reception, we were kindly provided a folding bed, saving my son from bunking with his Nan! The rooms (305/311) are large and clean, complete with all the essentials like a fridge and TV. They’re showing some wear—cracks in the ceiling, faded/cracked paint, a touch of rust here and there and an outdated bathroom—but not a dealbreaker. Rooms are cleaned every other day, which was fine for us but may not suit everyone. The resort was undergoing some refurbishments, so power tools and workers were around during the day, particularly near the Pickleball courts and Eleven Eleven. We didn’t mind; the workers were polite, even pausing when passing. Ignore the other reviews making it out like it was severely disruptive. It really wasn’t, and it’s common in resorts that planned maintenance is likely to happen during quieter periods. As for the resort, it’s great as always. Our son’s a tennis fan, so we made good use of the tennis and pickleball courts. The coffee shop is a gem, thanks to Jo-Anne, who’s an absolute queen behind the counter. She makes a brilliant drink and has a lovely, welcoming demeanour. Since last year the inclusion of water machines at the children’s pool and pickleball courts would have been welcomed, but neither were working when I tried using them sadly. Dining has its highs and lows and overall the food is a mixed bag, but mostly positive. Eleven Eleven was our favourite – casual with a good snack-style food range and a nice breeze. Mamora Grill was great for lunches. I’d recommend the Fisherman’s Sandwich, the burger and my son loved the hot dogs. Docksider was good when it was open, and Rainbow Garden offered a solid selection and decent themed nights. Big thanks to Iyanla at breakfast for her friendly, attentive service, and to Amie, who recognised us from last year and was lovely to our son. Only downside was one slow themed night at Coco’s, where we waited 90 minutes for cold BBQ chicken – an exception to the otherwise decent service. It’s also worth mentioning the on-site gift shop. If you’ve forgotten any essentials, they’ve got you covered, with a bit of everything from clothing (kids and adult) and drinks to basic medicine—and even a few home comforts, like UK Dairy Milk (a win for my sweet tooth)! We found ourselves needing to buy a couple large bottled waters for the room as the hotel only provides two on arrival and while the tap water is filtered, I didn’t want to risk it. A big plus this time of the year: no major sargassum issues! Beaches were well maintained, though parents beware – Coco’s Beach isn’t the best for sandcastles due to the dense sand underneath. Head to Mamora Bay to undertake sandcastle duties. If I were to make one recommendation to management, it’d be to simplify the check-out process. It’s the worst part of the experience: you have to review the resort fee, decide on a local charity donation (which we accepted, but the receptionist took off anyway), sign two rounds of the bill (which feels a bit excessive), and make payment, all while the receptionist is fielding phone calls. It leaves the visit ending on a bit of a low rather than a high. Overall though, we had another lovely time. We’ve come to love Antigua, St James Club, and especially its people. If budgets allow (and that resort fee doesn’t sting too much), we’d happily return for round five!

chris Walsh

Decent resort, not the best beaches on site however stunning beaches can be reached within a short drive. Rooms are dated but spacious. Food was good however the staff weren't always the most friendly

Andre Budhu

Great resort for a short little getaway on a budget. Food is below average but dinner is fine. Staff is respectful and very catering. The beach and pools are clean. Only complaint is that the resort is in need for some serious renovations.

C Curtis

Amazing location right on the beach with a lovely chilled vibe. Superb hotel with everything we needed for a perfect holiday: turquoise sea, white sandy beach, tasty and healthy food options, tennis courts, gym, water sports and helpful friendly staff to make everything really easy and nothing too much to ask for. Will definitely return.

Christopher Payne

Pineapple Beach is fine adults only resort. It's small but very clean, well maintained and peaceful. I just got back a couple of days ago from there and I really enjoyed my stay. I went during the off season so there was less tourists and crowds to deal with which made it all the more relaxing. The food and drinks were ok but it was nothing to rave about or complain for that matter. It was satisfactory. My room was very clean but the bed definitely could use an upgrade as the mattress was uncomfortable. Luxury it is not but it's a great getaway for relaxation and peace of mind.

Albert Oramas

People read reviews as a “referral” and so I’m always cautious to point out good and not so good. First , the good is the location. Located in the north east side of island offers great views and welcomed breezes. Lots of trees offer shade. Food was good at Italian, seafood and hilltop BBQ spot. Breakfast at Topaz was also good. Lots of spots to enjoy a day at the beach with shade was nice. The not so good was a lack of maintenance and daily cleaning of property. It’s dated and worn, but we were told there’s a schedule remodeling start September to November 2024. We did visit Veranda, its sister property with same owner that had just seen a remodeling and that’s a 5 star property across the street. Last thing, the staff. There’s many special people that work there and take the time to smile and treat you like a guest. Some, could use some happy pill’s, lol. A smile makes someone feel welcome. Sophie, Clinton,Toya and some many others that we will always remember their faces. Cafe workers were always smiling, became our favorite spot. As a business owner in the service industry, the investment in your facility will not only improve your customers experience, but your workers will take personal pride in their work home.

Willie Iruegas

Had a wonderful time at PBC! The resort is beautiful and the grounds are well kept and clean. Wanted to give a review and share our experiences. PROS: 1.Super friendly staff overall. 2.Beautiful, intimate resort. 3.The beach is absolutely gorgeous and they do a great job of cleaning the seaweed. 4.The garden view rooms are big and the a/c is very cold! 5.The coffee shop makes great coffee and they have delicious snacks. 6.Breakfast was always delicious and the staff was friendly. Just wish they would change it up at times. 7.The bartenders were almost always very friendly, except for once at the main bar. The bartenders at the beach/pool bar were especially nice! 8. Overall the food was good but nothing that stood out. Except my wife loved the pumpkin soup. 9. Whenever we needed anything in the room, like extra towels or things like that, they were very quick to deliver it. CONS: 1. No room service, sometimes you just want to hang in your room and take it easy. To get food, you have to go down to get it. 2. Not enough restaurants open, it's the off season here but the whole time we were here, only once was the buffet open. So if you don't book a reservation for a restaurant, you're stuck eating from the snack bar. 3. Speaking of the snack bar, the food is good but as I was ordering and letting the server know what I wanted off my order, which were two ingredients, she cut me off and said, it's served as it is on the menu. Definitely a little rude. 4. Nighttime entertainment was ok, nothing spectacular. 5. If you want to eat at one of the restaurants in the evening, you HAVE to make a reservation. If you're not down at guest services at 8:30 am, you will not get a spot. You can make a reservation for a place up to 48 hours out. Overall, I would recommend this resort if you really want to relax, take it easy and don't expect gourmet food. Also, if you go in the off season, which begins June 1st until October, you will have much less choices for places to eat.

Cindy O'Byrne

We had a lovely experience at this resort. Located on the east side of the island made for a more secluded and relaxed experience. Devils Bridge was an experience and the local beach nearby was very nice. Food was good and I would strongly recommend the Goat Water when available. The General Manager was nice enough to change the music to some local SOCA so that we might get a little bit of a more authentic experience while there... Appreciated. We had a great time.

Shani Francis

I had a wonderful day pass stay at this 5-star, kid-friendly hotel. It was the perfect combination of relaxation and fun. The service was exceptional, and the food was delicious, with a variety of options. The amenities were top-notch, with a fantastic adult and kiddies pool, and plenty of activities to keep you entertained. The atmosphere was calm and inviting, making it a great place to unwind. My only regret is not getting a room because after all those delicious meals, ethnic fatigue had its way with me. However, I highly recommend staying here. 👌

Gwendolyn Wijnaldum - Frank

We recently had a day pass at Verandah Resort and Spa. While the property itself is absolutely stunning with beautiful views and well-maintained facilities, we found the staff to be less than welcoming. It felt as though friendliness was not a priority. The food was okay—not particularly memorable but not bad either. Overall, the location and setting are top-notch, but there's room for improvement in customer service.

Stephanie Fenn

We just spent 10 nights at The Verandah. The hotel itself was beautiful, clean and well kept, and well situated for day trips and access to the airport. However sadly the service whilst we were there was disappointing. There were a few individuals, Theodore and Risa who were brilliant, but otherwise we had long waits to be seated, to have our orded taken etc, sometimes up to 20 minutes. Often we found that food was missing from our order at the restaurants too. The golf buggy shuttles on offer were also hit and miss, sometimes taking 40 minutes to pick you up. Everyone was very kind and nice, but to be sat around waiting all the time at restaurants and in the room before day trips was frustrating when we wanted to be able to be outside enjoying the pools/excursions and not waiting so long. With a busy hotel we do not expect immediate service of course, but it was far beyond this. Cleaning of the rooms was as hoc, and when they were cleaned the doors were always left open, allowing mosquitos into the room when we returned overnight, and it was hit and miss whether water was provided in the room. We also were not made aware of the $24/night charge when we booked through Virgin. This is not the hotels fault of course, but added a substantial amount onto our holiday which we begrudged paying with bad service.

Leslie Stringer

We stayed at the Verandah Resort for our Honeymoon. We were there for a week and met some very nice people who were also staying at the resort. The resort was not busy and we were told it was running at only 20% capacity. The food was great, rooms were clean, and the one beach was nice. That’s about where it ended. The service at this resort is seriously lacking - most employees were not friendly or helpful. There were very few smiles from employees and some even seemed to avoid helping guests. They were often checking their phones or just talking to each other while people waited. We saw a maintenance team go around and clean up the grounds, which are absolutely beautiful. A lot of work has gone into making the Verandah look nice. However, everywhere you go, the same towels and cups are lying around all day. It was still a nice vacation but could’ve been better if the environment (staff) was happier.

Jackie Faris

Staff and services brilliant. Nothing to much trouble. Food absolutely excellent at every level. Apartments need some serious update in interior design. Very dim lighting on grey walls with no pictures give the impression of a prison cell. Care of the Apartments however is good.

Alberto Zafonte

Very nice and quiet place. I loved my bedroom for the comfort and the view through the windows. Very clean and comfortable. The restaurant a little bit expensive IMHO but the plates was good. I appreciated the breakfast. Nice experience

hag

Lovely restaurant with uninterrupted view to marvel on the big ships and boats while having cocktails and mocktail. We had early dinner which was really yummy. Look at photos. Ambience is great, neat and tidy. Staff were friendly and very accommodating. We enjoyed the sunset view which was a plus and also get to watched the kids practicing on their small boats. What better way to end our island hopping holiday. Amazing. Big shout out to Nikoletta and crew for a great customer service.

R M

What an exquisite experience! I went with some new friends that I met at Shirley Heights. It was so good that I took my travel buddy back two days later to introduce her to it. I've had the popcorn shrimp appetizer, the mahi mahi main, the Passion fruit Panna Cotta dessert and the Mango Thyme mocktail and all were delicious! Officially my favourite restaurant in Antigua ... and the ambience is amazing!

Jennifer Landa

Enjoyed drinks at the beautiful downstairs bar. Service was slow with few patrons but I guess they're appropriately on island time. Also enjoyed the lovely live music. Decor and atmosphere and view are lovely!

Vincent Catan

This was hands down the best resort I have ever experienced. My wife and I stayed here on our honeymoon and we could not have asked for a more romantic stay. The views were stunning and the sunsets were even better. There were a few things that set this place apart. The food, the staff, and the privacy. The food was absolutely amazing, fresh, and just the perfect sized portions. The staff was so genuinely kind and great people. The romantic privacy was unbelievable. We also enjoyed the nature walk where we learned about some of the native plants and medicines. If you’re going on your honeymoon please stay here you won’t regret it.

James Houghton

Honeymoon destination Wife and I picked this resort for our honeymoon. We were blown away with the quality of service, and the views. We booked a romance package which included a private pool sushi lunch; massages for two, and a private candle lit dinner.This resort is not a hustle and bustle resort. We picked it because of how laid back the atmosphere is, not because of something always going on. Other resorts are always go-go-go whereas this one was perfect to just relax and breathe. Food and Drink: Portions were on the smaller side but everything we had was quite delicious. We loved the drink menus as well. Bartenders were fun and very creative with drinks. Service: It was incredible for the entire stay, from the dining, to bars, to front desk, everything was fantastic. Room: 100% perfect for a honeymoon. We had a private pool off of the balcony, a very comfortable bed, and upon arrival, we were greeted with a ice cold bottle of champagne. No tv in the room so no distractions, it allows you to enjoy the views. Cons: Times for food can be spotty, if you miss a main meal you have options for other quick bites but can sometimes run out. Room had a private pool but some have a sidewalk that goes directly in front of your bungalow so privacy can be a little tough at times. Overall was a fantastic honeymoon, will definitely never forget the sunsets!

Derrik Condron

Very nice place with great people working there. Food is great, but a small menu changes every day. If you want something else, ask they will try to help you out. Pools are nice and close beach access. It is expensive and about an hour to get back to St. john and other tourist attractions.

Christina Parnell

We had an amazing time at this resort. All of the staff are top notch and VERY nice. It was SO beautiful and everything we wanted. A special shout out to Derrick who is often working the bar and a special shout out to Kemlin with marketing who went above and beyond to make our engagement experience extra special. I have nothing but great things to say. The food was 10/10 everyday. The beaches were beautiful. Could not recommend this place enough!

Andrea Herpai

The atmosphere was completely unparalleled when compared to anywhere we’ve ever been. The resort was amazing with all of us. The resort is beautiful and relaxing.the food, wine, drinks, service, are all 5 star.

Erika Bardouille

We just got home from our stay and it was below satisfactory, to say the least. The food is disgusting! We booked based off the reviews of the food. Not sure if the hotel paid for those reviews or not, but those good reviews were entirely a lie. We ended up eating out for 4 meals and had to choose the lobster ($40 upcharge) on our final night because everything else was nasty, bland and cold. The best thing on the menu was the corn chowder. Please bring in an executive chef not just cook. I understand the clientele seems to be majority European but there really should be a local cuisine option on your menu each night. Even the American food was unseasoned and dry. The resort is on the opposite side of the island so you have to take a $40-$60 taxi to get food in other parts of the island There was blood on our sheets after being serviced from day two. There was no wifi for 3 of 4 days. We would've liked to watch a movie at night because there's no resort entertainment, but couldn't because the TV didn't work either. The mosquitoes are insufferable The staff were pleasant but with only 40 rooms, you would think there would be more attention to customer service by the pool. Why is there no waiter by the pool? or porter for towels? You have to do everything yourself! It is not a 4 star experience at all. I get better service at the Hilton residence. My massage, at 11:30a, in the last hour of my trip was the best part of my stay Overall, very disappointing.

Amber Flowers

This resort was amazing! It was very peaceful and relaxing. The food was surprisingly good for an all inclusive. We did not have a bad dish our entire stay and the gnocchi was my favorite! There is only one main restaurant but they change the menu daily. Lastly, the staff was amazing! Keirah was always cheerful and super helpful! She was responsive and made the entire stay more enjoyable! Make sure you ask for her!

Paul Greendale

We loved this resort so much! It was a well needed break in the first part of our honeymoon and the staff went above and beyond to accommodate us! The service and food at the restaurant and bar was amazing, staff were so friendly and considerate! The varied menu everyday was a great touch and we tried so much good food at the resort. We loved the plunge pool in our room and the rooms were beautifully decorated! This is a perfect resort if you want some relaxing, quality time with your partner and to switch off from the world - it really did feel like a retreat.

Tyeise Randolph

It was truly a great Escape. The entire experience from arrival to departure was phenomenal. The staff was professional yet friendly, rooms were clean, spacious and offered great views. Nonsuch Bay Resort is a place to go unwind and escape the real world. Thank you all!

Jasmine Bryant

Beautiful and comfortable resort! This isn’t the place to go if you’re looking to party and there isn’t much to do in surrounding areas but if you’re wanting to just enjoy the scenery and amazing food I would highly recommend. The staff is very friendly and accommodating and the resort offers a few daily activities. I would definitely come back to visit.

Chris Hannant

Enjoyed my stay here but can't really support the "luxury hotel" categorization. Good: Rooms are decent size, gym is well equipped. Sunsets at Carmichael's are wonderful. Staff are polite and attentive. Bad: The two pools are rather small and the food at the restaurant is mediocre. I would have regretted an all inclusive here.

Laura Hunt

It has beautiful views and some members of the staff are absolutely wonderful. Unfortunately, everything is ridiculously expensive, they charge 23% in taxes for everything. An extra 13% to guests of the resort... A shuttle to and from the airport is $90. One would think shuttle service would be provided but no. Do NOT do all inclusive here because the food is just not that good. Take a short walk down to Miracles for dinner, you wont regret it! Now the fashion show was a blast and the woman that runs the gift shop is a gem! The private pool is wonderful! I have not yet seen any guests in the big pool.

coolfooly

Sugar Ridge was wonderful. The staff was helpful and the room was clean. It’s on a mountain side so be ready for stairs. I’d say the all inclusive probably isn’t worth it but the breakfast plan is. You can easily walk to jolly beach or crows nest beach / bar from here and there are several restaurants within walking distance. If you get a room with a plunge pool make sure it’s in the lower numbers as the higher numbers don’t have good enough sun exposure to warm the pools. I will say they make really great french fries.

Ms. Inspiration

Absolutely beautiful resort with all the amenities you could ever want or need including a full gym (there are daily hikes into town). The view of the mountainside, the Caribbean sea + the spa, courteous staff & divine rooms is all simply amazing. There is also a very nice upscale restaurant if that is what you want & there are daily trips to the beach. It is Quiet, Serene, Peaceful, Beautiful but yet there are so many things to do if you so choose. A++++

Pris Jim

My partner and I booked this beautiful hotel after seeing the amazing views it provided. We loved how beautiful and clean everything was. The food was spectacular both at Sugar Club and Carmichael's. Very romantic and perfect for us. What lacked was the staff service. From the start, we would ask for minor things (info on nearby places, water bottles at 12am) and we would instantly get little to no help from reception or staff. I booked a spa day for us and the manager was extremely rude. Did not even ask us how our treatment was but was quick to ask another lady (i am hoping it wasn't because she was Caucasian and we aren't). My boyfriend is well off, we comport ourselves with manners anywhere we go but this lack of customer service was very disappointing. The waiters and waitresses were not too friendly. Even the hostess would give us issues when we asked to get a table for dinner, clearly seeing that there were about 10 tables empty. She would give us an excuse saying they were all reserved but when she asked her supervisor, voila! We got a table. We finally suggested to one the restaurant's managers and she agreed with us: she said she's seen the lack of correct service in the hotel. This is considered a luxury hotel and customer service should be top notch. I travel a lot and in many Caribbean islands what sticks with your memory is how wonderful you are treated. Overall, I would not stay here again but Antigua itself is a beautiful island with lots of culture.