Joseph Gregory

This was our fourth visit to St James Club, and we went as a family (me, my wife, our young son, and mother-in-law). For the second year running, we’d requested adjoining rooms, but on arrival, found ourselves in the same block but in separate rooms with King beds. This is not exactly ideal for our son. After a few (4 in total) friendly calls to reception, we were kindly provided a folding bed, saving my son from bunking with his Nan! The rooms (305/311) are large and clean, complete with all the essentials like a fridge and TV. They’re showing some wear—cracks in the ceiling, faded/cracked paint, a touch of rust here and there and an outdated bathroom—but not a dealbreaker. Rooms are cleaned every other day, which was fine for us but may not suit everyone. The resort was undergoing some refurbishments, so power tools and workers were around during the day, particularly near the Pickleball courts and Eleven Eleven. We didn’t mind; the workers were polite, even pausing when passing. Ignore the other reviews making it out like it was severely disruptive. It really wasn’t, and it’s common in resorts that planned maintenance is likely to happen during quieter periods. As for the resort, it’s great as always. Our son’s a tennis fan, so we made good use of the tennis and pickleball courts. The coffee shop is a gem, thanks to Jo-Anne, who’s an absolute queen behind the counter. She makes a brilliant drink and has a lovely, welcoming demeanour. Since last year the inclusion of water machines at the children’s pool and pickleball courts would have been welcomed, but neither were working when I tried using them sadly. Dining has its highs and lows and overall the food is a mixed bag, but mostly positive. Eleven Eleven was our favourite – casual with a good snack-style food range and a nice breeze. Mamora Grill was great for lunches. I’d recommend the Fisherman’s Sandwich, the burger and my son loved the hot dogs. Docksider was good when it was open, and Rainbow Garden offered a solid selection and decent themed nights. Big thanks to Iyanla at breakfast for her friendly, attentive service, and to Amie, who recognised us from last year and was lovely to our son. Only downside was one slow themed night at Coco’s, where we waited 90 minutes for cold BBQ chicken – an exception to the otherwise decent service. It’s also worth mentioning the on-site gift shop. If you’ve forgotten any essentials, they’ve got you covered, with a bit of everything from clothing (kids and adult) and drinks to basic medicine—and even a few home comforts, like UK Dairy Milk (a win for my sweet tooth)! We found ourselves needing to buy a couple large bottled waters for the room as the hotel only provides two on arrival and while the tap water is filtered, I didn’t want to risk it. A big plus this time of the year: no major sargassum issues! Beaches were well maintained, though parents beware – Coco’s Beach isn’t the best for sandcastles due to the dense sand underneath. Head to Mamora Bay to undertake sandcastle duties. If I were to make one recommendation to management, it’d be to simplify the check-out process. It’s the worst part of the experience: you have to review the resort fee, decide on a local charity donation (which we accepted, but the receptionist took off anyway), sign two rounds of the bill (which feels a bit excessive), and make payment, all while the receptionist is fielding phone calls. It leaves the visit ending on a bit of a low rather than a high. Overall though, we had another lovely time. We’ve come to love Antigua, St James Club, and especially its people. If budgets allow (and that resort fee doesn’t sting too much), we’d happily return for round five!

Johnny Krysciak

Right on marmora bay, and the beach on the ocean. Resort is beautiful tons of activities for the kids daily, many pools all over, bars and restaurants. Little pricey but your in vacation so you gotta treat ya self! Definitely one of the nicer resorts on the island. Room service keeps the room stocked with what you need and every employee is extremely nice and helpful! Really enjoyed my stay.

Helen Chao

This was my first visit to Antigua, and I booked my stay at St. James Villa through WestJet Vacations on my agent’s recommendation. Unfortunately, the experience fell short of expectations. We requested a ground-floor room due to accessibility needs, but despite multiple inquiries, we were not accommodated. Additionally, the a-la-carte restaurant isn’t open daily, and even for an all-inclusive resort, we were charged $37 USD per person for dining, which felt excessive. The resort only has one swimming pool for us to use and the beach was disappointing, filled with seaweed and rocky areas. The bay area felt muddy, which detracted from the experience. Considering the limited amenities, I struggle to understand how this can be classified as a four-star resort. To make matters worse, the WestJet representative never showed up during our stay. We also received only one bottle of water per guest for the entire week, and the restaurant menu was quite limited with subpar food quality. Service was slow, with drinks taking 15-20 minutes to arrive, and our table often remained cluttered with unremoved plates until we left. Overall, my experience at this resort was disappointing, and I wouldn’t recommend it.

Jack Henry

We absolutely loved our stay here in June!!!! Service was wonderful and we were always being greeted with smiles by staff and they went out of their way to make conversation with us and remember small details about our group and stay. Food was very good with big portions, which can be atypical for all-inclusives. We decided to extend our stay and everyone was super helpful with that. Chad and Crisaida (I apologize for the spelling!) the bartenders were so wonderful. Always having fun with us and really making our stay. At the time of our stay, the sargassum was very prevalent but the staff was very diligent in offering us other options and giving us wonderful recommendations. Activities at night were great too. We 100% plan to stay again!

Nelly Skala

This was a very nice resort, service was excellent at the restaurants. Just be aware when asking questions at the front desk you might get two different answers so double check everything . overall, we had a lovely time. I recommend Saint James CLUB.

Christopher Payne

Pineapple Beach is fine adults only resort. It's small but very clean, well maintained and peaceful. I just got back a couple of days ago from there and I really enjoyed my stay. I went during the off season so there was less tourists and crowds to deal with which made it all the more relaxing. The food and drinks were ok but it was nothing to rave about or complain for that matter. It was satisfactory. My room was very clean but the bed definitely could use an upgrade as the mattress was uncomfortable. Luxury it is not but it's a great getaway for relaxation and peace of mind.

erma

We enjoyed every single day on our stay in PBC. We love the ocean view of our room. We had breakfast and lunch by the sea. Friendly and courteous staff. The beach is beautiful, you can see turtles if you get lucky by the white house area. You should try the free sail and the kayak. One of the highlights of our trip was the swimming with the stingrays, you should give it a try. I would recommend this resort.

Willie Iruegas

Had a wonderful time at PBC! The resort is beautiful and the grounds are well kept and clean. Wanted to give a review and share our experiences. PROS: 1.Super friendly staff overall. 2.Beautiful, intimate resort. 3.The beach is absolutely gorgeous and they do a great job of cleaning the seaweed. 4.The garden view rooms are big and the a/c is very cold! 5.The coffee shop makes great coffee and they have delicious snacks. 6.Breakfast was always delicious and the staff was friendly. Just wish they would change it up at times. 7.The bartenders were almost always very friendly, except for once at the main bar. The bartenders at the beach/pool bar were especially nice! 8. Overall the food was good but nothing that stood out. Except my wife loved the pumpkin soup. 9. Whenever we needed anything in the room, like extra towels or things like that, they were very quick to deliver it. CONS: 1. No room service, sometimes you just want to hang in your room and take it easy. To get food, you have to go down to get it. 2. Not enough restaurants open, it's the off season here but the whole time we were here, only once was the buffet open. So if you don't book a reservation for a restaurant, you're stuck eating from the snack bar. 3. Speaking of the snack bar, the food is good but as I was ordering and letting the server know what I wanted off my order, which were two ingredients, she cut me off and said, it's served as it is on the menu. Definitely a little rude. 4. Nighttime entertainment was ok, nothing spectacular. 5. If you want to eat at one of the restaurants in the evening, you HAVE to make a reservation. If you're not down at guest services at 8:30 am, you will not get a spot. You can make a reservation for a place up to 48 hours out. Overall, I would recommend this resort if you really want to relax, take it easy and don't expect gourmet food. Also, if you go in the off season, which begins June 1st until October, you will have much less choices for places to eat.

Albert Oramas

People read reviews as a “referral” and so I’m always cautious to point out good and not so good. First , the good is the location. Located in the north east side of island offers great views and welcomed breezes. Lots of trees offer shade. Food was good at Italian, seafood and hilltop BBQ spot. Breakfast at Topaz was also good. Lots of spots to enjoy a day at the beach with shade was nice. The not so good was a lack of maintenance and daily cleaning of property. It’s dated and worn, but we were told there’s a schedule remodeling start September to November 2024. We did visit Veranda, its sister property with same owner that had just seen a remodeling and that’s a 5 star property across the street. Last thing, the staff. There’s many special people that work there and take the time to smile and treat you like a guest. Some, could use some happy pill’s, lol. A smile makes someone feel welcome. Sophie, Clinton,Toya and some many others that we will always remember their faces. Cafe workers were always smiling, became our favorite spot. As a business owner in the service industry, the investment in your facility will not only improve your customers experience, but your workers will take personal pride in their work home.

Liudmyla L.

Amazing place to spend your vacation or romantic getaway! Just 30 minutes from airport. Great food, coffee, service and very beautiful warm ocean! Beach is sooo great ❤️! Welcome to paradise. I spent 1 week in June 2024 with my husband for his birthday and I want to come back again. Thanks a lot Pineapple Beach Club Team for such great hospitality and our amazing vacation

Andre Choo Quan

I had an amazing stay at Hawksbill Resort during Antigua Carnival 2024. The location was perfect, with stunning views, and staying in one of their Royal Palm Beachfront Rooms, I was just steps away from the beach. The room was spacious (especially the bathroom), clean, and had a serene atmosphere, making it the ideal retreat after the Carnival festivities. The staff were incredibly friendly and attentive, ensuring my stay was comfortable. On the couple of occasions I was late for dinner, they happily accommodated me with a to-go meal. I highly recommend Hawksbill Resort for anyone looking to relax in paradise while enjoying the best of Antigua!

Michael Peters

We had a great time! As first timers we were surprised at how at ease the resort felt. There was no hassle and the staff were very helpful and accommodating! The ladies at the Front Desk made checking in a comfortable experience especially Denise and Andromeda who were very welcoming!! As vegetarians we had requested a special protein option which was done instantly when you had mentioned it. Our favourite meal times were breakfast and lunch which totally made up for dinner time which we didn't mind and that's just due to our dietary restrictions and taste! The Chefs for those times came and met with us to ensure that our request was met with approval, which we appreciated! Kim our housekeeper was great and also Patricia our server our first night at dinner was also great!! Our room was located in a great spot, not too far from the beach, close enough to the bar and grill with enough privacy to really enjoy our stay!!! All in all we had a great time!! Thank you and we will be back!!!

Shenece Malcolm

Stayed at Hawksbill for 5 days. Welcome was warm and front desk staff was so helpful and accommodating even when there was an issue with our booking. It was rectified and the vacation continued with this positivity. Loved the food. Choices were varied every day. Food was fresh and delicious. Staff was always very friendly and catered to our every need. Bungalow room was spacious with amenities. Shower a bit small but bathroom and room were clean and cleaned daily. Beaches were pristine and pool was amazing. Overall my stay was amazing at the Hawksbill resort. I would definitely recommend to anyone

Sanya Jackson

If I could give this place 10 stars I would. We stayed at the Hawksbill Resort for our Anniversary last month and this resort is incredible. The staff is so friendly and kind. Our room was on top of the rock, facing beautiful ocean. The property is clean with four different beaches. Food, bar was 10/10. Bartender David is always so welcoming with smile. Thank you Hawksbill for making our anniversary so special and memorable! We can't wait to come back

Jennifer Paolucci

Hawksbill is an amazing low-key all-inclusive resort. The grounds are pristine, gorgeous views everywhere you look, and four stunning beaches. The layout of the resort is spread out so it never feels busy or crowded (However, I went the first week of July so it was low season). The food was good, with lots of choices at the buffets, but I would have liked more local infusion. Two options for dining in the main restaurant and beachfront grill. I rated rooms slightly lower as the beach front bungalows have not been updated. Perfectly acceptable, but not luxury. I wish there were hooks for hanging towels, bathing suits, robes, etc... Also, the only mirror is in the bathroom. Need full length mirrors in the bedroom area. Staff were wonderful, friendly, and service was great. No matter where I was, beach or pool, staff walk around and take drink orders and ask if anything is needed. It is truly an amazing place. I felt like I was at a nature preserve! Had a fabulous time!

James Houghton

Honeymoon destination Wife and I picked this resort for our honeymoon. We were blown away with the quality of service, and the views. We booked a romance package which included a private pool sushi lunch; massages for two, and a private candle lit dinner.This resort is not a hustle and bustle resort. We picked it because of how laid back the atmosphere is, not because of something always going on. Other resorts are always go-go-go whereas this one was perfect to just relax and breathe. Food and Drink: Portions were on the smaller side but everything we had was quite delicious. We loved the drink menus as well. Bartenders were fun and very creative with drinks. Service: It was incredible for the entire stay, from the dining, to bars, to front desk, everything was fantastic. Room: 100% perfect for a honeymoon. We had a private pool off of the balcony, a very comfortable bed, and upon arrival, we were greeted with a ice cold bottle of champagne. No tv in the room so no distractions, it allows you to enjoy the views. Cons: Times for food can be spotty, if you miss a main meal you have options for other quick bites but can sometimes run out. Room had a private pool but some have a sidewalk that goes directly in front of your bungalow so privacy can be a little tough at times. Overall was a fantastic honeymoon, will definitely never forget the sunsets!

Derrik Condron

Very nice place with great people working there. Food is great, but a small menu changes every day. If you want something else, ask they will try to help you out. Pools are nice and close beach access. It is expensive and about an hour to get back to St. john and other tourist attractions.

Christina Parnell

We had an amazing time at this resort. All of the staff are top notch and VERY nice. It was SO beautiful and everything we wanted. A special shout out to Derrick who is often working the bar and a special shout out to Kemlin with marketing who went above and beyond to make our engagement experience extra special. I have nothing but great things to say. The food was 10/10 everyday. The beaches were beautiful. Could not recommend this place enough!

Oam Singh

I really love the location and setting of this hotel. Love that is set in a nature filled atmosphere. Wake up to a blue ocean, birds singing and surrounded by trees. Also love the individual bungalows. Staff were extremely friendly and helpful. On downside is breakfast is the same everyday but highly recommend staying here.

Sara Dennis

I truly cannot recommend Cocobay enough. The first thing I want to highlight is the wonderful service and attitude of everyone who works there. The employees were absolutely delightful and very friendly. Although it is an all inclusive, we took the shuttle into town one day and bought fresh mango which the kitchen sliced up for us during dinner one night! The cleaning service was fantastic and the rooms were in tip top shape every day. The beaches are beautiful. While I loved the all inclusive experience, I also loved the opportunity to experience other things on the island. Cocobay was gracious enough to let us borrow snorkeling gear, so we walked to other beaches outside of the all inclusive to look at shells and wildlife. I know this resort is marketed as a honeymoon resort and while it is quite romantic, my mother and I came here for a much needed getaway. My mom was a nurse during covid and recently retired, so mine and my dads gift to her was to send her to Cocobay with me tagging along. Amazing trip and we will be back for sure!

Jorge Escalona

My wife and I just got back, and we had a lovely time at this Sandals resort. The staff was super friendly to us and always greeted us very courteous. The beach was awesome, and so were the pools. We never had any trouble making reservations for dinner in the restaurants that required them. The vendors at the beach were friendly and polite and easy to talk to if you treated them with a friendly smile. Overall, this was a awesome vacation for us that we would have no problems repeating.

Brian Cline

Short drive from the airport to the resort. Overall, I loved the resort. The rooms are a little outdated and in need of updating, which is on the road map for Sandals in the near future. The overall service was awesome. Everyone was quite friendly and helpful. I feel the restaurant staff was a little less than attentive at most places. Pool activities were awesome, and the staff was a lot of fun. Pool bar needed a couple more servers as it was always busy, but they were great getting drinks out as fast as they could. The water was beautiful, and beaches were amazing. We did get bothered some by merchants since the beach was public, but they were not overly pushy. It was HOT. It's probably the hottest trip I've ever taken, so sunscreen is a must! I'm not a huge fan of the Antigua airport. We had to get there 3 hours before our flight, and it's not cooled very well. There are only 2 restaurants in the airport and they aren't great. I would definitely suggest taking a trip to Antigua. It was a great time!

Tami Schuemann

Where is the customer experience at this resort??? We had our first stay with Sandals at The Grand in Saint Lucia, they set the bar high!!!! This is our third time staying with Sandals and at this resort, they do not care about your stay or your experience. We have one more trip already booked with Sandals, after that we are booking with another all inclusive resort They took one photo during our 7 day stay and were not advocating with us or any of the people we met while there to schedule another stay at one of their resorts. They just had no interest in the guests

V W

Villa with private pool and hot tub was amazing. I dont want to go to a public pool ever again. Butler service was outstanding. Resort was beautiful and safe. Food was average and all inclusive meals was over-priced, especially if you do not drink alcohol.

Elizabeth Holihan

I just returned from 5 days at this resort. The beaches are beautiful and Antigua is a gorgeous country, but I don't think I'll return to Sandals. This was my first time at a Sandals - I was there for a wedding, and that event was very nice, but I don't think Sandals is the resort for us. It's regularly 88 degrees Fahrenheit there, and it's incredibly difficult to get water at Sandals. There's a few small waters in your room, but otherwise you have to be seated at a restaurant to get water. For a place this warm (and with many drinking all day), it would be wise to have water fountains/ jugs of cold water available. I went up to the bar near reception at one point asking for water and the staff seemed annoyed. It took 10 minutes and asking 2 bartenders to give me a cup of water - the one jug of water they have at that bar was regularly empty. I would estimate 60% of the staff were very friendly, and 40% seemed to hate that you asked them for anything. This was really off-putting. I asked other guests about their experiences, as maybe I was the problem, and many other people felt similarly. Some staff really were rude. At one point, we went up to Barefoot restaurant around 11:15 AM and asked to be seated; we were told they weren't ready to serve yet, but had 2 tables already seated? Food - The restaurants we went to were just okay; the buffet always had flies buzzing around it. They state they have 11 restaurants on site, but calling some of these spots "restaurants" is a bit of a stretch - some of them are pretty basic, sit-down isn't available and they are not really for meals. My husband and I couldn't get into Soy/ Kimono unfortunately, as it was closed 2 of the 5 days we were there, and couldn't get reservations for the others. When we checked in, we were told reservations were encouraged but not required, but then that same afternoon, when I called to get reservations, they said Eleanor's and Soy/Kimono were booked 5 days out! There really seems a problem with this system. If we cannot book before we arrive, shorter stay guests don't have the opportunity to go to the better restaurants. Though my husband and I primarily ate just us, we were there with a large group and when we did try to do a group dinner, they can't really manage that either. Again, a frustration because some of the restaurants (like Mario's) don't take reservations but then they couldn't accommodate a group the night we wanted to do a group dinner (even though it seemed half the restaurant tables were empty). Lastly about food - I wish breakfast options opened before 7:30, especially since some of the activities (like diving) required us to be at the water sports area by 7:45/8 AM. There didn't seem to be any options for grab and go breakfast either. My last issue with Sandals was with security - we checked in on Wednesday, and our room wasn't ready. No problem, we went to sit on the beach until 3PM. At 3:15, we left the beach to head back to reception to check in. Security on the beach asked us for our room # but we didn't have one yet. The guard then questioned us about why we were using the facilities yet. The website even states that the whole resort is open to us as soon as we arrive and through when we leave, even if our room isn't ready for us. The guard was extremely rude, making it seem like we were breaking rules. The positives: The beach and pools always had plenty of chairs available. At the big pool bar, the servers there were quick and attentive even when there were lots of people. The rooms were cleaned well, but they didn't cool down to a level that was really comfortable for us. As newer divers, we enjoyed our scuba diving trips, especially the second day (Scuba Instructor Travis was great and very calm which was great for me) when the conditions were much calmer. We were able to eat at Eleanor's for breakfast one of the days and that was a good meal (though on the check-in info, it states Eleanor's is open daily for breakfast and it was closed for breakfast on Sunday which was a disappointment).

Craig R

Fantastic place to take your family. The resort has all the activities that you need to have a great vacation. The staff is the reason for all the 5 stars! They are the best! I would highly recommend this place!

Karma Events Wedding Planning

Again, what an amazing week spent with u all. I am going to start with Milton who is always smiling when he greets u at the doorsteps…he says, “the least amount of muscle is used when smiling!” To Smiling Dion who was always eager to help us. Shawnley(one of my favorites) checked up on us every time we were passing by and when we would have a question! Marlon at the Bar, thank you for introducing the local Rum. Juma, who would be there to help my Mom with the Golf Cart-thank you so much. Shannoy Roberts, who personally making sure we had the hammock at our suite and a bowl for the feet before entering our rooms, and also being there for my Mom with a golf cart, the whole team at the water sport; my boys had the best time! My boys enjoyed variety of water sports thanks to them. You were the best! Chef Kumar—-always went over and beyond for us. We had dietary restrictions and he really listened to us and took care of us during our stay. Michael from the restaurant was always trying his best to accommodate our party of 8 plus the baby! We didn’t have to wait much and always ended up with a table with a great view. Hilmi—she tries to be there everyday before her 6am shift, and works non stop with a beautiful smile..always greets whenever she sees me! Jody, you’re an event planning star, very genuine and personable.. we wish you all the very best as you close out the season. Looking forward to our next visit there. We truly fell in love with the place and all of you guys. Such genuine staff. Andrew Hedley, you and your staff made our week in Antigua a very memorable one. Thank you for your hospitality and taking care of all our needs.

Gürsel Türkoğlu

I stayed 5 nights with my family, everything is perfect. All the rooms have ocean view, the water is wonderful. All the front desk staff are so friendly and kind. Expecially, tony, sabrina and shawnley are wonderful people. They are always cheerful, friendy and kind. Thanks a lot to them.i always recommend this hotel. I hope i will go there again. Thank you carlisle bay

Jackie Faris

Rooms were excellent, beautifully situated right next to the beach. Location very good, with beautifully kept gardens. The opportunities to hire a boat or go snorkeling were prohibitively expensive and totally unreasonable in price.The staff are lovely but communication at all levels is very hit and miss. Service we paid for would come one day but not the next. The Italian restaurant by the pool was really poor. I don't think the chef had any idea of what Italian food might look like.When I complained about my meal I was met with complete indifference. I think the management needs to get a grip and turn a potentially lovely resort into a great one.

jim snyder

The staff at the resort were fantastic. Jamol, Georgier were exceptional and really made my kids feel at home. The beach is magical. Everyone is kind. The kids club was engaging for my kids (3,5). There are sand toys available at the beach so need to bring them. Nice mix of adult and kids amenities, but not saturated in kids focused stuff where it’s overwhelming or in your face. I would come back. Love the vibe of the people at the resort and the whole island.

Bella

Beautiful Caribbean style cottages with a breathtaking sea view and constant gentle breeze. The host is kind and helpful. Bath toiletries and kitchen items are provided. If you're cooking, you only need to purchase food ingredients, as a variety of seasonings, olive oil, vinegar, tea, coffee, even paper towels are on hand. The host's attention to detail is phenomenal. Be prepared to walk up a steep driveway and several steps, but that's just the added benefit of exercise. A recommended stay!

Eric Gunter

Back again once again at the Cottages, I believe for our 5th visit to the beautiful island of Antigua. Always a consistent experience; a well-kept and -appointed, somewhat secluded spot. The beauty of the location is it's only minutes from the port area of St. John's, so you're not far from things you need. Car optional if you don't mind a bit of walking and/or using public transit. Galley Bay Beach was red-flagged every day this time, and there are no lounge chairs to use, so hint: bring a hammock! Marco takes great care of us time and time again.

Susan Castelli

A total dive where few things work, noisy as can be, biting bugs in mattress I'm still trying to recover from. Very run down cottage (we stayed at Spice). Think Marco is planning on selling it to some big developer, so does not give a hoot about this place. Seriously, look elsewhere. Think the good reviews are all paid. My review is real.

Michael Holliday

It's literally an easy 5 minute walk to our 2nd favorite beach on Antigua. If you are looking for a five-star resort, then this is not your place. If you are seaking out a secluded place that is 15 minutes from St. Jonh's then tis is not to be missed!

Sandi Nelles

We come to these cottages year after year. The beach is a 5 minute hike but I'd rather sit in my private tropical paradise anyway. Well appointed kitchen so we cook our own breakfasts and some dinners. We have stayed in them all. Spice this year. Propane bbq for grilling. Decent grocery store 10 minutes away so you don't have to drive in the hell of St. John's!