Luxury Barbados Holidays

Des P

Having stayed at various hotels around Barbados, we were advised to try Cobblers Cove—and thank goodness we did! From the moment we arrived, the experience was exceptional. Although our initial room wasn’t to our taste, the staff promptly relocated us to a beautiful and more suitable room, setting the tone for an incredible week of bliss. Cobblers Cove quickly felt like home, and the staff truly became friends. Special thanks to the housekeeping team for keeping our room immaculate throughout our stay, even as I returned from diving, paddleboarding, fishing, and other excursions. Your attention to detail was truly appreciated! Bradley at the water sports outlet was a standout. Not only is he an amazing person, but his tips on snorkeling, finding turtles, and the best fishing spots made our adventures unforgettable. And Virgil at the bar—what an absolute gem and a true statesman. His warmth and professionalism elevated every moment. The hotel’s design and attention to detail are second to none, perfectly blending with the stunning environment. The flora and gardens are breathtaking, and kudos to the grounds team for maintaining such an incredible space. Cobblers Cove is cared for with genuine passion by a team that excels at what they do. Thank you all for putting up with us and for creating memories we will cherish forever. We can’t wait to return and see you all again soon!

Jim Lynchehaun

Cobbler’s Cove deposit repayment I paid a substantial deposit in March 2024 for a stay at Cobbler’s Cove, Barbados from January into February 2025. Unfortunately due to my wife’s failing health I found it necessary to cancel our holiday. Following a phone call to the hotel from myself, I was assured I had cancelled within the time limit to receive a full refund of the deposit, late November 2024, as I recall. This can be proven to be correct by the email string I have on the subject from the hotel front desk manager. I paid the deposit of £7,856.19 on an HSBC debit card, which shortly after I paid was lost in an ATM machine. The hotel told me payment could only be made to the card which was used to make the original payment. Rather difficult as the card doesn’t exist anymore. Despite me suggesting alternative methods of repayment the hotel has been intransigent in insisting payment can only be made to that card. I asked a pal who was on the island in January 2025 to give a letter I wrote for the attention of the general manager, to the front desk manager. In the letter I suggested payment could be made to my solicitors on the island and they could pay me. Not even a response to the letter!! Early February 2025, I am still nearly £8K out of pocket and no sign of repayment being made. I will now be consulting my solicitors on the island but not before giving a one star review to a hotel I never actually got to stay in. 12/2/25 Update: As well as not replying to the letter that was hand delivered to the general manager via the front desk, the hotel general manager now denies receiving an email from my solicitor. Maybe their IT system is as dodgy as their customer relations!! They now say they will accept certified passport and bank documents from my solicitor if couriered to them. I'm not holding my breath but hopefully this will do the trick. 14/2/25 Update: The general manager having received the documentation I refer to above - certified copies of passport and bank statement - has now referred my repayment to the accounts department; they want more documentation from my solicitors. Not unreasonable on the face of it, you might say, but it has taken over two and a half months to arrive at this point. Refunds policy, not fit for purpose, springs to mind. I will have my solicitor present the further documents they want and wait to see what further hoops they wish me to jump through. 21/2/25 Update: Received full refund of deposit. Yipee!! You have been warned, it's easier to pay Cobbler's Cove than it is to get your money back from them, and what you would do if you didn't have a solicitor on the island, God only knows. Partly my mistake for using a debit card instead of a credit card, so I have changed my one star rating to a two. James (Jim) Lynchehaun

Astra Kurme

Very uninterested staff, almost arrogant waiters. Most kind and nice were guys at the bar. Clean and comfortable rooms. No guest relations at all. Breakfast poor and greedy - buffet - bread and simple carbs. No fruit. Limited to 2 eggs per person. Looks more like nursery house. Practicality no swimming pool- a little more like a bath was near of the dining area. Souvenir shop mostly closed.

Melanie Camp

I found the service lacking at pool, restaurant and bar. There seems to be a lack of interest in serving guests. And a lack of supervision. The staff seem to lack a team approach and are in need of one person that manages their performance. It’s such a beautiful venue and I love the quiet serenity of the gardens. Previous visits made me feel special. This visit made me feel not noticed.

Stephen

Our second holiday Cobblers and we continue to be delighted and charmed by the hotel, its stunning location, its wonderful food, the amazing gardens and the ever attentive helpful staff. Will definitely be back!

Tani B

Lots of goods and lots of bads —- We spent a week at the Colony Club Hotel in April 2024. It was a lovely week and we had a good time. There were lots of negatives and lots of positives! One disaster is how unfriendly the staff are. With a handful of exceptions of nice staff, the majority of the rest were somewhere between ignorant and almost harshly unfriendly. Even when you approached the staff with a bright smile and "good morning", there was usually no warm or friendly response. We have never felt so unwelcome anywhere. And it wasn't just us who were treated so rudely, but all the guests. I found two small birds kept in a barren cage next to the restaurant very unkind. This is good for nothing and terrible to look at! The hotel is getting on in years, but is expected to be renovated from the end of April 2024. The fantastic beach deserves a special mention! Unbeatably beautiful! The free water sports facilities are also great! The quality of the live music in the evenings (which changed daily) was excellent and provided a wonderful atmosphere during the very good food. The lush green gardens are just as beautiful. So the possibilities are there!!! Probably being renovated now too... now if they could just find nice and friendly staff it could be great.

Christina Ring

Our experience here was not a good one. First the good points: we got into our room earlier than check in - some of the employees were very friendly - the views were very pretty - we had an amazing taxi driver who we were able to call upon a few times - our maid was wonderful and very thoughtful!! The very wrong issues: 1. This building is not being kept up to a standard that matches the price you are charged. The outside of the buildings have rotted wood and black moldy stains. 2. The main pool was under construction ( they offer you some hotel credits for food etc.) once they finished the construction part of the pool they then started filling up this huge deep pool which meant we had little water pressure. It was not fun having to shower with such little water pressure. 3. The bathtub is very aged. The bathtub faucet was not working correctly - it was very difficult to change the water from bath to shower. 4. Room service would take too long to get ur order and then deliver it to ur room. 5. The television would not work at times. We had a remote that didn’t even have a back to it. The batteries were taped to keep them in. 6 The food was below average yet priced high. So maybe it was timing but I will not be going back nor would I recommend it to anyone.

D

Awful service throughout from the front desk to restaurants to cleaning staff. SPA massages not only expensive but not worth a quarter the price…don’t seem trained at all. Cleaning staff left room open and unlocked during stay. Room not cleaned properly, and not ready for check in. No communication skills. Overall, understaffed and under-trained, and with very poor attitude.

Brian Newell

My wife and I have just spent 12 nights at the Colony Club hotel. It is probably the best experience in an hotel we have had. With great thanks to all the staff from the kitchen, waitresses,waiters and reception. We cannot mention them all by name but special notes for Brian , John and Monica who catered for our every need. This is the only way to thank you all for our amazing holiday. Brian and Elizabeth Newell.👏😉

ok ok

Spectacular beach and walkable (on the beach) to other properties. Propey had a nice feel and design. Attentive staff, but keep in mind you're in the Caribbean where things tend to move slow

paul sambrooks

We visited this resort in Feb 2024 We had excellent weather and the overall presentation of the resort was very good however the room décor and furniture is somewhat dated even in the newer Sandals Royal section. Whilst all staff were very friendly and helpful. The service in restaurants was barely acceptable. We were kept waiting (10mins) at the greeting point on multiple occasions and the lack of even acknowledgment comes across as rude. On a number of occasions there was long periods of no attention either for drinks or clearing tables between courses. The quality of food was hit or miss. We had excellent meals at Portofino, La Parisian, Butch's only for these to be let down by the service level. Kimonos was just about acceptable on both counts. The daytime service at the beech bar, Dinos and Mariner along with Neptunes was excellent on each occasion visited. Spices breakfast was barely acceptable for both quality of food or service. A line of 20 guests at the greeting station is unacceptable for a buffet restaurant. The maître-d should not have to take each guest to their table and keep the remainder of the line waiting. They should pass this duty to other staff. Pastries throughout the resort did not seem like they were fresh that morning. American Tavern was barely acceptable for quality of food or service. Steaks on two occasions were poor quality cuts and poorly prepared. Cafe-de-Paris is very poorly staffed and needs attention. It is not acceptable for the server taking the orders to make coffees, provide pastries and make crepes. this is bound to create delays. All restaurants need more staff. They were rarely full yet getting a reservation or good service was always a problem. Room service needs to be extended to a least midnight to offer an alternative for guests arriving late or who have had a poor dining experience. Sandals has a reputation of being a high class resort. It appears to be living off this past reputation rather than improving its brand.

Matt R

We found the resort to be very gay-friendly, so would encourage any members of the LGBTQ+ community to visit. We had such a wonderful stay and have to give a huge thank you to our Butlers - Latoya, Nadia and Shameka - for making our stay extra special. They sorted all our dinner reservations for us, walked us to the restaurants at night, reserved our favourite spot by the pool, brought us over surprise drinks throughout the day and delivered lunch to our sun loungers. They would often leave little surprises for us to go back to the room to - such as a cheese plate and a drawn bath with champagne on ice. The resort is huge and the number of food options is incredible - every meal we had was delicious, but I would particular shout out to Bombay (the Indian restaurant) and Chi (the pan-Asian restaurant). The spa was lovely too and we had very relaxing massages and facials. The rooms were spotless and the layout was great because the bathroom felt private (unlike other hotels we’ve stayed at that can feel too exposed). Our room had a tranquility soak tub on the balcony too, which was the epitome of luxury! Next time we will pay extra for private transfers because we didn’t like the mini-buses that shuttled people to and from the airport. The only part I wouldn’t recommend is doing the Rum Historical Tour through “Island Routes” - it was boring and far too much time was spent in the car. We felt like it was a waste of money. We have already booked to come again next year at their on-site Travel and Loyalty section where you can bag yourself a really good deal!

Terrence Callender

The staff was professional and courteous with everyone. Food was delicious as I expected it to be. Nightly entertainment was creative. Daily pool side activities like volleyball and aerobics in the pool. Room refrigerator was replenished everyday at 10 am. Red lane spa gave the best facial and massage.

Kaylee

This was our first time in Barbados but not our first time with Sandals. There were a few trade offs with this resort that I noticed that isn’t consistent with other Sandals locations. For example, the food was great but wait times would often be a few hours to receive the food or be incorrect. The only restaurant that did not have this problem was Soy. Soy consistently had fast and friendly service with amazing food! There were a few facilities issues on our trip as well. For example, some of the fixtures in the room didnt fit correctly and so there was a visible hole in the wall as pictured. Also, our room was across from a service closet but workers would consistently leave bags of trash in the hallway and even let it sit all day and overnight so the smell was not pleasant. The service was hit or miss. We had a few very happy, kind, and helpful workers but also there were times when it was difficult to get any assistance. One person in our party went to the help desk 4 separate times for the same issue because it had not been resolved and she was told that the worker who had been assigned that task was out for the next few days but that they would do it when the worker was back. It did not make sense to me that they wouldnt just reassign this to another person since it wasnt a specialized task. Next, we booked fishing through the resort and we were up at 5 in the morning for our taxi that Sandals arranged. After waiting 20 minutes past the arranged time, our taxi driver found us and stated that Sandals told him to arrive at the Sandals Barbados entrance, not the Sandals Royal Barbados entrance, which was frustrating. We also booked snorkeling through Sandals, which is included. The snorkeling team was very kind and knowledgeable and made that experience awesome! I highly recommend booking the included snorkeling ahead of time. The views of the resort were fantastic and we were very excited about the private beach because that was supposed to mean that no one would be trying to sell us things. This was not the case. The first time we stepped on the beach there were a group of men who asked us if we wanted to buy weed/edibles. This was an uncomfortable experience and the only other time we went to the beach after was to watch the sunset. We also visited the spa and that was quite relaxing. The spa was clean and had a calm atmosphere. The surrounding area of the resort felt safe and we went to the fish market one night per a recommendation from someone at the resort. The fish market had long lines so if you plan to go make sure you go early. We spent most of our time at the infinity pool, which seemed to have the most activities. We went to a quieter pool a different day and the pool had algae around the perimeter so we did not go back to that one after. When we were a day out from leaving, our flight information had been updated/changed 2 days prior. No one at the desk let us know and its a good thing that we took it upon ourselves to check because our flight got moved up! Sandals is supposed to have the flight information and taxis arranged and have them be accurate. If we did not bring this up to them, we would have missed our flight by a few hours. Lastly, we had a few issues with our rooms. We had 8 people total so we had 4 rooms. In some of the rooms the shades were broken or missing. My room had both the blackout shades and the white gauzy shades but other people in my party only had 1 type. It felt a little deceptive because if we didnt have those multiple rooms we wouldnt have noticed this so there are guests who are paying for the same room as someone else but not receiving the same things as other guests in the same room type. Two people in our party stayed on the lowest level and their room had many problems. The room smelled musty/moldy the entire stay, one of the doors didnt open (it was stuck and warped from moisture i think), and the battery on the door needed to be replaced. Overall, this vacation was enjoyable based on location but perhaps did not meet Sandals resort expectations in my opinion.

Candace Gauthier

We just got back from our honey moon and this was our first sandals experience and stayed at royal. We are already planing our trip to our next sandals and back to Barbados ! The staff was beyond friendly and so were the guests ! Next time we Want to explore Barbados more off the resort with some activities . I highly suggest doing the candle light dinner and sunset photos with their photo team ! Also suggest a swim up pool room , it was the best !! Now I said 4 as we had issues with American airline canceling our flight before out early morning flight last minute , so we called the resort and they rebooked us on a better flight same time frame with Delta . This was at about midnight and we had to leave for the airport at 2am. I go to do the mobile check in and it won’t let us so we tried calling the resort back as we found out the resort did not ticket delta so they couldn’t get the boarding pass. So I tried to call back the resort and they close all lines at midnight and there is no emergency contact which is a big isssue Sandals needs to add as an option . We went to the airport anyways 4 hours early and still nothing and delta then said because of sandals mistake we either had to pay an additional 2800 dollars or miss our honeymoon essentially . Last minute I after nonstop trying I got the check in and we by a few minutes made our flight . After speaking to sandals when we arrived they did mess up and didn’t ticket the correction flight properly causing us much stress . So I would suggest this process be fixed and a emergency line added. I was told though they would issue me some refund in the flight side so I will be watching for this and appreciated them owning and resolving the problem ! On a side note I will NEVER fly with American Airlines again lol! Overall though 4/5 we will be back!

Sandy C

Warm and friendly staff The food and drinks were top notch except for butches. They were a bit of a disappointment. Everything was super salty and inedible. Resort activities were plentiful, fun and exciting. The bowling was fantastic with a hype crew staff to make it even more memorable. As always the silent disco was a hit. There were multiple pools and there were ample loungers both at the pools and on the beach. The firepits were romantic and the nighttime entertainment was wonderful.

Michelle Kirk

The service was excellent! Everyone was very friendly and helpful.The grounds were beautiful and well cared for. The beach was nice but the ocean was rough. So no water sports. All the bartenders went out of their way to make sure I had my drink, absolute vanilla vodka with tonic water. We had couples massage outside and it was amazing! The only negative for us was getting reservations to the restaurants that required it. Also, kimonos was a big disappointment. Our food was awful. Not sure if it was the chef or what but it’s not what we expected as we have been to Kimonos at other Sandals. All the other restaurants were very good. Loved lunch at Neptune’s. All in all, it was a great vacation!

Julie Cordora

The positives: the cleaning staff did an excellent job with the room; the service at Butch's Chophouse, Chi, & The Green Room was top notch; the proximity of oceanfront rooms to the pool and ocean was very convenient; the employees at the pool bar, the bar next to the breakfast restaurant, and the beach bar were kind and helpful; the shuttle guide was hilarious; the restaurant area was nice; there was a nice variety of restaurants (though getting reservations was unnecessarily difficult); and the property was clean and well-manicured. With all that said - it was not a 5-star room and was worth nowhere near the price we paid. The safe was broken when we arrived. The phone broke on day 1, and the phone in our friends' room was malfunctioning. Some of the food was excellent - Chi, the Green Room, and some dishes at Butch's Chophouse. The breakfast buffet had good variety. Please fix the orange juice machine. The ocean was extremely rough so that we were barely able to go into it all week. Mainly though, I want to highly emphasize that numerous staff members were unabashadly rude throughout our stay including the daily greeter at the outdoor breakfast restaurant (the manager lady who seated us one day was very kind) and our breakfast server at the rooftop Parisian restaurant, who literally snapped at us multiple times for simply trying to communicate our order and then just refused to bring juice. All six of us noticed how rude many of the staff members were. (As a point of clarification, not one male staff member was rude to my husband and me the entire week.) There is very clearly a major morale issue at this Sandals that to me points to a management issue, and it put a serious damper on our experience. We felt like we were walking on eggshells every day in just trying to get the most basic requests accommodated. If we asked a question or placed an order, would the person ignore us, snap at us, or be kind? We never knew. Dealing with bad attitudes every day was neither relaxing nor worthy of anywhere near the price we were charged. In fact, it felt as though those who were unkind knew we had already paid so they didn't care how they treated us. The restaurant by the pool nearly made our friends miss the shuttle back to the airport despite their being the first to arrive and order. It took 45 minutes to bring their food as everyone else who arrived after they did was served. We have other (non-Sandals) nice Caribbean vacations to which we can compare this one, and the negativity here stands out clearly. I'm so disappointed. We hoped for a different experience and are now quite skeptical of future Sandals resorts unless someone we know who has stayed at one recommends it.

Darrel Turcotte

Very clean, well run resort. We were first timers and we were not sure what to expect but we were happy. It's a little pricey but you get what you pay for, it was top notch all the way. The food and service were excellent. The waves were rough but I like it like that. The drinks were 5 stars also. Would definitely recommend.

Arthur Hughes

Stayed Feb 8-15 2025 An all-around excellent resort with outstanding service. The employees here are the best we've seen at any Sandals...ALL of them are really friendly and take the time to say hi/good morning/etc. They are quick to respond, and they all seem ready to help out regardless of whether it's their specific job to do so. - There are plenty of restaurants willing to meet your schedule. - The food is excellent at all of the restaurants with the exception of Chi Asian Fusion (nice people but lousy menu). - The beach towels are removed from unused loungers on a fair schedule, and loungers are plentiful at the beach and the pools. - Finally, a special thanks to housekeeping (our room was kept nicely clean, and the fridge was well stocked with all of the items that we asked for). The only negative comment might be that the beach is not good for swimming or snorkeling. The view is absolutely beautiful, it's really nice to walk on, there are plenty of shade trees and umbrellas, and beach vendors are kept safely off property by security. It's just not a swimmer's beach.

Dawn Heidlebaugh

We had a wonderful experience, the room although older was well appointed and comfortable the only thing I would have changed was new softer sheets! The sheets were not comfortable they felt more like muslim not a high thread count. We loved the people who worked there, Tia was our first contact and she was fabulous. Nicole with our beach drinks, Dawn our butler, Tony the driver, everyone we came accross was delightful!!!!!!

Jon Riley

This is difficult to review. The staff were wonderful. The location is wonderful. The prices are very high. We got a bedroom with a small terrace. That was it. No mini bar, no fridge, no complimentary anything. At this price point that's not ok. Other Caribbean Islands offer much better value.

Danielle & Chris

We recently had our wedding ceremony and reception at Royal Pavilion (RP). It was the best experience and hospitality we have ever received. From the moment we arrived we were treated like royalty and received a complimentary room upgrade to one of their villas. During our wedding reception they put a mini wedding cake, champagne, towel swan, and petals in our room. The next morning when we arrived for breakfast all of the staff came up to us to congratulate us and say hello. The food was exceptional, service impeccable, and we will remember that day forever. RP went above and beyond our wildest expectations and we can’t thank the entire RP staff enough.

Natalie Mitchell

I love this place - but what makes it? The people! This is our second visit 2 years apart and the lovely Rea who looked after us around the pool and bar area remembered us! (Hopefully for the right reasons!) Amazing when you consider how many guests pass through the hotel in a few years! Always happy, smiling, and thoughtful Rea is the fantastic!

Rebecca T

Perfect relaxed location and surroundings. The staff here cannot be faulted and really made the holiday special. Palm restaurant in the evenings is poor but it does provide a great breakfast. Taboras restaurant perfect for lunch. Would love to return some day.

Nexa M

Our stay at O2 Beach Resort and Spa was nothing short of incredible. From the delicious food to the beautiful facilities, everything was absolutely top-tier—but what truly made our trip unforgettable were the amazing people. We met Thandeka on our second-last night, and even in that short time, her warmth and kindness left a lasting impression. Holando, our poolside bartender, was one of the highlights of our trip—friendly, genuine, and always ready for a great conversation. Chef Simone at Brisa is a true talent—her food was extraordinary, easily some of the best we’ve ever had. Shakera was always smiling and made us feel instantly at home, while Lael, our concierge, was incredibly helpful and attentive, handling every detail with care and professionalism. And Damisha…. simply an angel. We met her early in our stay and felt an instant connection. Every time we crossed paths, she greeted us with the warmest smile and kindest energy—it truly meant a lot. Everyone we encountered, even those we haven’t named, played a part in making this the best experience we’ve ever had. The team at O2 is something truly special. Thank you all for the incredible memories—we can’t wait to come back! 💜💜💜

Dorine Preis

Not the luxury resort we were expecting. From the onset the reception staff was not accommodating. They ranged from pleasant but not helpful to a bit surly. The service staff on the other hand was very pleasant. Two of the pools were attractive but because of their odd shapes were not meant for swimming, just dipping. The third was on a rooftop and small, but cozy. While the food was included, it was only available during certain hours. If you missed the breakfast or lunch hour the only option was a grab and go cellophane wrapped sandwich or granola. Rooms and internal hallways were stark and on the industrial side but the bed was comfortable and the shower large and accommodating. Apparently they have a shortage of towels and we could never get the additional wash cloths we requested. Because of its location the waters here are choppy, not the calm Caribbean Sea we looked forward to. Also, the resort is located in a very crowded somewhat run down part of Barbados. In the past we stayed in the area north of Bridgetown and that is where we would go in the future.

Ali Cherriman

Wonderful recent stay, staff were so friendly, professional and keen to ensure we had a good time. Great food and service in a top location. Rooms so comfortable. Already planning our next trip!

Leena R

Wonderful stay, the staff were so friendly and attentive. The food selection was great, rooms are very spacious and clean. It’s a modern resort, no issues getting a sun lounger and umbrella, pools were wonderful.

Colleen Babcock

My boyfriend and I spent 5 nights here and it was very relaxing and enjoyable. We are on vacation to really unwind and relax. This place is perfect for this kind of vacation. There are some small things to do everyday but overall lounging by the pool and the beach was our main activity. There is live music most nights until 10pm which we enjoyed with dinner. The resort does not seem overcrowded even though it’s on the smaller side, as far as an all inclusive resorts go. The food absolutely blew us away. Oro, the fine dining restaurant was very delicious and the staff really seemed to take pride in their work. Even the buffets were great! For an all inclusive we were suprised at the diversity of the dining experiences and the quality of the food. Our bartender Davitri really stood out. He made us specialized cocktails at the bar a few nights and again seemed to love his craft. This personable experience really heightened our stay. The room was ocean front with gorgeous views. The only remark I will make is some of the staff that served us on the beach/pool seemed to be bothered that we were ordering drinks. A little strange but it did not damper our experience in Barbados. Overall we really enjoyed our stay and we will be coming back!

Dylan Langer

Stayed for our honeymoon. It started great, The staff were very friendley, and the views are superb. However management descided our honeymoon is unimportant. They overbooked the hotel, someone did a buyout. We were forced to pack and move nexdoor to a different hotel with minimal notice, and no compensation. We were not told at check-in. I would warn against long trips here. We would have just cut the honeymoon a day shorter if we had any notice. Worst part is leaving a sour tasts at the end of what was supposed to be a fantastic honeymoon. Not shure we will be returning. UPDATE: This hotels management is a nightmare. Even Marriot had a hard time reaching the house to resolve our issues. We managed to get a partial refund after months of hounding. We won't ever visit here again. And you sould stay someplace else.

Benjamin Föckersperger

One of the best hotels on the island! For an all inclusive hotel it is really a great place. Not the typical tourist trap... Will book it again next time I come ;) all rooms are right at the beach, turtles came by at night to nest. The food was delicious and they have two more properties next door, where you can eat as well. Rooms always cleaned up and fresh towels. Just perfect. Also no kids! So good to be in silence and enjoy the atmosphere

Heather Pafchek

The House was a wonderful situated boutique hotel on the most beautiful beach. The staff was very attentive and very sweet. A shout out to Andrew and Kobie (spelling on Kobie). They were great at their jobs and were so personable. The food was great and the bar was always hoping. From oysters and champagne on the beach to the rum punch being served beach side, we had a fabulous time.

KIMBERLY LANDERS

My husband and I stayed at this resort for our Anniversary. We were very disappointed in the customer service. They gave us a room that did not lock. Only the first door locked not the second door that’s used to enter the room. We had to push furniture up against the door to feel safe the first night because no one could help us. The next day we communicated with them about our door not locking so they assured us it would be fixed. My husband and I went back to our room after being provided a different key. The door was already unlocked so we assumed the key was working. We left back out for awhile and upon entering our room the second door did not lock. We made CS aware and they again told us they had it fixed. Well my husband seen the staff climb over the balcony and went in thru the patio door to unlock the door so we could enter our room. Once again no one was available to fix the lock. Again we had to push furniture up to the door to feel safe. Next issue the room had a smell. It reminded me of a sewer smell. We asked staff if we could change rooms and they told us the resort was sold out. So we was forced to stay in that room with sewer smell. Lastly, we scheduled a massage a week before arrival. When we went down to the spa no one was there. We waited there almost an hour an no one showed. They finally told us the lady who works in the spa called in. I asked why weren’t notified instead of wasting an hour of our day sitting here. No one had an answer for us. Our Anniversary trip was ruined. Not to mention the amount of money spent to get to Barbados

Royston Peachey

Having had 10 days there found the place brilliant but a bit tired, staff were excellent very willing to help at all times. Loads of walks on the beach, people very friendly. Had a tour round the island and found the driver Charles very knowledgeable. Had a catamaran trip (cool running) the staff and food brilliant.