Rodney Bay Holidays

Aidan Nolan

The customer service at this hotel was very poor. Giving two stars instead of one because many of the workers were very nice and the facilities, food, and location weren't so bad. The rooms and furniture around the hotel and resort were a little dated, but decent. The real problem is very few of the staff members were helpful at all, with a complete inability to answer any questions we had. Many times there was nobody at the towel station or we were told no towels or no open chairs at the beach, and when we asked when lunch started at 1:10 pm, they told us it started at 12:30 pm but they were running late so it wasn't ready and couldn't give us a time that it would start. The menus apparently didn't have everything you could order as we saw people with different food, and some staff said you needed reservations for dinner and some didn't and we never actually had to make one which was weird since we were told the first night that we would need to. With the all-inclusive package, staff were contradictory and sometimes made you still sign a bill and others acted confused when I asked if we needed to. The food itself was pretty good, but the service was extremely slow. The same was true for the bartenders at both the resort and hotel in general. They were nice, but sometimes you got the wrong drink, or it would take super long. The place was just very confusing and inconsistent all around with the shuttle between properties sometimes being early or up to 20 minutes late. It seems like they could benefit from just more training and consistency because I think the workers were nice. For an all-inclusive experience that costs a lot of money, we expected much better and more professional service. Overall we had a great time in Saint Lucia, but the experience here and level of service really didn't match up to the beauty of the island and other people we met for taxis services and excursions.

Yesenia Santiago-Persad

Location is great close to restaurants and bars! Safe to walk day and night. Nice budget friendly place for kids and adults. Pools are small but you can take the shuttle to their main Bay Gardens Beach Resort to have access to beach, bigger pool and small water park. You can do their all inclusive package, half board (breakfast and dinner only) or breakfast only. It can be expensive in their restaurant if you pay out of pocket. I personally don't think the buffet was worth $130 that included food at 2 drinks. Their main fast food restaurant is KFC in case you travel with picky kids. Safe in our room didn't work. If you want to book a good tour do a private tour of Soufiere which had bananas and sauce tasting, pictures stops, drink tasting, cassava bread tasting, nature walk can be difficult for people with bad knees but the views of the Pitons are incredible, the sulfur springs (mud bath) was nice but can become crowded. Wear a bathing suit and bring towel. Warning, you will stink, but it is worth it. Waterfall was great! Bring money to buy things you may want to get. Overall, it was a good stay and I would come back.

DESMOND DU BOULAY

My return to St Lucia after ten years on an emergency visit was most disappointing and apauling. I booked the hotel, and based on what I remember, then when it was managed by the parents or I should say they had more involvement. Also, Bertha and Johnny were directly involved. On arrival to the hotel, the welcome was most uninviting. I said my name and was told u booked at Inn,said no to me. U can go round the corner, and someone will be there. Arrived I had to carry my own suite case and carry on two flights of stairs. Now I know that property when it was owned by an English lady so I would never have booked that hotel. Entered the room and was so disappointed. So I proceeded to go have a shower, and that was a nightmare, from figuring out the faucet to balancing the water temperature. Anyway I Entered the tub and on getting out I feel, the hight of the tub to the floor was extremely high and when I stepped down my feet and body tilted and I slipped on the mat towards the sink. I brought it to the attention of the receptionist at the hotel, and she was more concerned about getting me to sign a waiver. Look, I can go on. However, to wrap up, I went to the restaurant and had to sit at a dirty table with four empty Heineken bottles. I then reached out to Calabash Cove, and everything was perfect. I must thank the team at Calabash Cove.

Adam Fawke

Ok so the room they allocated to us was really iffy. Spoke to reception and all was put right. Fab room in a nice quiet part of the complex. Staff are so friendly from the cleaning team to the management all helpful and go out of their way to make your holiday perfect. Food at this hotel is also very very good. I would highly recommend.

Eric Carter

Bay Gardens Hotel is a lovely place to stay in St. Lucia. It's quiet, the staff are very friendly, and security makes very regular rounds to ensure guests' safety. Outside of the pools, there is a bar and kitchen at the hotel. It's conveniently close to Massey Stores for groceries, and the mall and restaurants are within walking distance of the hotel. There is nothing you can't find out between Google and asking the friendly and helpful hotel staff. The shuttle bus can take you to all three Bay Gardens locations, one of which is located right on the beach, and it promptly leaves the hotel half past every hour with enough space for ~13 guests. There are also activities hosted by the hotel throughout the week, such as poolside games, Pigeon Island Hike, karaoke, bingo, and more. Feel like you're home away from home here, but be sure to get out to do activities and to see the beauty of the island, the culture (take money for souvenirs and tips), and its people!

Aidan Nolan

The customer service at this hotel was very poor. Giving two stars instead of one because many of the workers were very nice and the facilities, food, and location weren't so bad. The rooms and furniture around the hotel and resort were a little dated, but decent. The real problem is very few of the staff members were helpful at all, with a complete inability to answer any questions we had. Many times there was nobody at the towel station or we were told no towels or no open chairs at the beach, and when we asked when lunch started at 1:10 pm, they told us it started at 12:30 pm but they were running late so it wasn't ready and couldn't give us a time that it would start. The menus apparently didn't have everything you could order as we saw people with different food, and some staff said you needed reservations for dinner and some didn't and we never actually had to make one which was weird since we were told the first night that we would need to. With the all-inclusive package, staff were contradictory and sometimes made you still sign a bill and others acted confused when I asked if we needed to. The food itself was pretty good, but the service was extremely slow. The same was true for the bartenders at both the resort and hotel in general. They were nice, but sometimes you got the wrong drink, or it would take super long. The place was just very confusing and inconsistent all around with the shuttle between properties sometimes being early or up to 20 minutes late. It seems like they could benefit from just more training and consistency because I think the workers were nice. For an all-inclusive experience that costs a lot of money, we expected much better and more professional service. Overall we had a great time in Saint Lucia, but the experience here and level of service really didn't match up to the beauty of the island and other people we met for taxis services and excursions.

Yesenia Santiago-Persad

Location is great close to restaurants and bars! Safe to walk day and night. Nice budget friendly place for kids and adults. Pools are small but you can take the shuttle to their main Bay Gardens Beach Resort to have access to beach, bigger pool and small water park. You can do their all inclusive package, half board (breakfast and dinner only) or breakfast only. It can be expensive in their restaurant if you pay out of pocket. I personally don't think the buffet was worth $130 that included food at 2 drinks. Their main fast food restaurant is KFC in case you travel with picky kids. Safe in our room didn't work. If you want to book a good tour do a private tour of Soufiere which had bananas and sauce tasting, pictures stops, drink tasting, cassava bread tasting, nature walk can be difficult for people with bad knees but the views of the Pitons are incredible, the sulfur springs (mud bath) was nice but can become crowded. Wear a bathing suit and bring towel. Warning, you will stink, but it is worth it. Waterfall was great! Bring money to buy things you may want to get. Overall, it was a good stay and I would come back.

DESMOND DU BOULAY

My return to St Lucia after ten years on an emergency visit was most disappointing and apauling. I booked the hotel, and based on what I remember, then when it was managed by the parents or I should say they had more involvement. Also, Bertha and Johnny were directly involved. On arrival to the hotel, the welcome was most uninviting. I said my name and was told u booked at Inn,said no to me. U can go round the corner, and someone will be there. Arrived I had to carry my own suite case and carry on two flights of stairs. Now I know that property when it was owned by an English lady so I would never have booked that hotel. Entered the room and was so disappointed. So I proceeded to go have a shower, and that was a nightmare, from figuring out the faucet to balancing the water temperature. Anyway I Entered the tub and on getting out I feel, the hight of the tub to the floor was extremely high and when I stepped down my feet and body tilted and I slipped on the mat towards the sink. I brought it to the attention of the receptionist at the hotel, and she was more concerned about getting me to sign a waiver. Look, I can go on. However, to wrap up, I went to the restaurant and had to sit at a dirty table with four empty Heineken bottles. I then reached out to Calabash Cove, and everything was perfect. I must thank the team at Calabash Cove.

Adam Fawke

Ok so the room they allocated to us was really iffy. Spoke to reception and all was put right. Fab room in a nice quiet part of the complex. Staff are so friendly from the cleaning team to the management all helpful and go out of their way to make your holiday perfect. Food at this hotel is also very very good. I would highly recommend.

Eric Carter

Bay Gardens Hotel is a lovely place to stay in St. Lucia. It's quiet, the staff are very friendly, and security makes very regular rounds to ensure guests' safety. Outside of the pools, there is a bar and kitchen at the hotel. It's conveniently close to Massey Stores for groceries, and the mall and restaurants are within walking distance of the hotel. There is nothing you can't find out between Google and asking the friendly and helpful hotel staff. The shuttle bus can take you to all three Bay Gardens locations, one of which is located right on the beach, and it promptly leaves the hotel half past every hour with enough space for ~13 guests. There are also activities hosted by the hotel throughout the week, such as poolside games, Pigeon Island Hike, karaoke, bingo, and more. Feel like you're home away from home here, but be sure to get out to do activities and to see the beauty of the island, the culture (take money for souvenirs and tips), and its people!

Michelle L

My husband Allan and I spent 15 nights at Coco Palm. We thoroughly enjoyed our stay. The resort itself might not have a 5 star rating, but the people working here should. When we first arrived, we were greeted by Vincent (Duty Manager) who was quick to make us feel welcome. Check in was effortless, with no surprises. The front desk employees were sweet, greeting us every morning and throughout the day. Special mention to Carleen, who was always so busy, but took time out to help you with whatever you needed. The hotel, grounds, pool and rooms were spotless thanks to the caretakers. Our chamber maid Yasmin was very accommodating and efficient. The buffet breakfast surprised us with its quality and diversity. We had several meals in the open air dining, which we very much enjoyed. The dining room and bar staff were spot on! We will definitely return for future stays in St Lucia and especially at Coco Palm. Thanks, Allan & Michelle, room 310

Caroline Ward

This hotel is paradise on earth. I cannot overstate what a wonderful experience we had during a 10 day stay at Coco Palm Resort. Nothing is too much trouble for anyone. Reception staff are welcoming , friendly and courteous. Serving staff are wonderful. Bar staff are great and cleaning staff are efficient and responsive. The food served in the restaurant is exceptional. Tasty, wholesome and plentiful. The pool area is fabulous. Great area to relax and enjoy the sunshine. The gym is air conditioned and kitted out with a range of fitness equipment. The rooms on offer include swim ups, garden rooms , garden view rooms and pool view rooms. The location of the hotel is superb for access to the local beaches and also the local town. They are literally a short walk away. I cannot recommend this resort more highly. Superb, relaxing and welcoming.

Sylvia Mohabir

Fantastic hotel, the staff were friendly and helpful, especially our room cleaner Claudine. The pool was decent and full of palm trees, you get beach and pool towels. A minutes walk to the beach and main restaurant stretch. The rooms were spotless, we had a view over the pool. There is a nice gym to use. The rooms could do with somewhere to hang wet swim wear or towels, and maybe a table and chairs by the window. There can be noisy music on certain evenings, especially Saturday. The only aspect that could improve would be varying the breakfast menu, for 7 days we had the same food everyday which got a tad boring.

Christos Ioannidis

Lovely hotel not far from the beach. The room was spacious, quiet and clean. Helpful receptionists. Unfortunately, the breakfast buffet was limited and not very tasty. The staff at the restaurant always looked moody and made us feel unwelcome.

Brian Rineer

Spent two nights as a couple on vacation. Good location at Rodney Bay in walking distance of restaurants and Reduit Beach. Room was clean with plenty of space. Nice pool area. Friendly bar service and good drinks. Food at breakfast buffet was good, with a nice selection. Only downside was disorganized service at the front desk and at breakfast. Not a deal-breaker -- overall this place is still a good value.

Andrew Baker

Had a very relaxing and enjoyable 3 nights at Harbour Club. The staff were above and beyond great people. Our room was excellent and made use of our swim out terrace and would highly recommend. I was disappointed that there was no shuttle to the beach as I had read on their website there was a daily shuttle. There was a good selection of eateries at the hotel.

Kimberly Painson

Hotel was very clean. I stayed from Wednesday- Sunday. It was my birthday and I enjoyed staying in Saint Lucia. The hotel employees were very nice. I wish I can remember names because there were a few specific individuals who were very nice and complimented my dress on my birthday. If you’re looking for a hotel to relax and want an older crowd then this is a hotel for you. No parties or events and it’s not adult only. Overall, I will give it a 3/5 because during our breakfast I didn’t feel the waiters were attentive to me. They were often overlooking me. I remembered I requested water and instead gave it to a different party. Also, I asked one of the ladies if they can warm up food for me and she said no they can’t without any reason. Lastly; they were charging our cards everyday without explaining why. We had to go to the front desk and ask what are some of these charges and why wasn’t explained to us. Overall, the front desk employees and hosts of the 6th floor restaurant were the best to me. I wouldn’t come back but thank you.

David Lambert

Very attentive staff always happy and smiling. The food is always a pleasure the pools always clean as is the rest of the hotel. We will visit again. Many thanks to all the staff. The shows were very good as we're the entertainment.

Carly Swihart

We stayed here over NYE and it felt like all the staff cared about was the party. (The party that they charged $300/ticket.) They ran out of towels at the pool and had no solution other than to take the only 2 bath towels out of our room. I waited over 2 hours one day for one pool towel. Lunch would take over an hour to make, they had seating for maybe 50% of the guests so people fought over the chairs. We often didn't have hot water for showers before dinner, we had to ask several times for coffee every morning at breakfast. In general the staff was very nice but did not have any urgency to deliver. Everyone we met at the pool had a few vents as well - and a few even left the hotel early to book another. The hotel was clean and in a decent location but we will not return, especially not during a busy travel week. For the price we paid I expected more.

Katy Hutchison

Amazing customer service! This hotel is one of the friendliest hotels I’ve ever stayed at in the Caribbean. The friendly manager Marlon was very welcoming at Breakfast and all the staff were friendly and polite. The rooms are clean and well equipped and the view is great from the pool deck and bar area.

Julian Harrison Pike

The hotel was more shabby than chic, but the staff were very friendly. There is a major building going on to the side for extension to the hotel, so make sure you are not booked in that side as we were. We were moved poolside after two days, which was fine . Service was very slow of an evening due to lack of staff which I had corrected. The entertainment was adequate, but everything seemed to close down after 10.30pm. So if you wanted to drink on you had to go out of the hotel. Summing up, the hotel needs a revamp in various areas but the beach was lovely and swimming beautiful.

Mike Panekowski

First off this place is WAY too expensive for what little they offer! Unlike most other all inclusives, this place does NOT offer any type of snacks or ice cream,hamburgers,pizza or anything throughout the day as there is only 1 bar at facility and good luck getting a drink when bar is crowded!!! There are no servers on the beach to bring drinks so this means you need to walk all the way to the ONLY bar to get a drink and then carry them back with you only to spill most of them as you struggle to walk through sand and around 100s of people on beach who are all jammed together like sardines because beach is so narrow and its shared with every other hotel within a 10 mile radius!!! The lunches are normally buffet style with carribean type foods ONLY and if your ok with spicy chicken or fish thats your only meat option or you can request a menu which offers hamburgers along with other spicy carribean foods that you most likely wont want either!!! Breakfast is ok as at least that buffet has some breads for toasting and a place to have omelettes made along with other hot items that do not exactly go with breakfast foods but you may want to eat it at 7 or 8am depending on how hungry you are from last nights dinner which is yet another experience you will want to soon forget about!!!! Dinner? Oooo boy dinner!!! 630pm begins dinner and good luck getting out of dinner within 2 or 3 hours as it is the slowest process you will ever encounter as we normally waited anywhere from 1 hour to 90 or more minutes for our meal and most times the orders were messed up with foods missing or cooked incorrectly or simply too spicy to even eat and the wait for drinks and or desserts was just as long!!! Throughout the course of your all inclusive stay you will also be sharing all the amenities of this facility along with other guests from sister properties which make it even more crowded,more longer wait times and to be honest it's NOT really quite fair that while we pay high prices for our all inclusive we also have to share amenities with 100s of outsiders which means way less beach spots available,way too many people in lines for buffet and it's just not really fitting as those people should have their own buffets,and their own beach/pool areas but it's not like that which really makes the place way too crowded!! The overall experience is NOT what most will expect from a pretty expensive all inclusive as there is NOT any activities to do and the swim pool area while its quite large has only 15-20 lounge chairs available its almost impossible to get chairs to sit by pool and thats pretty upsetting because as mentioned the beach is always packed with people mere inches away from one another and by 9am there is no chairs or umbrellas available and your pretty screwed!!! If your seeking a quiet,romantic escape where you dont mind waiting forever for service and would enjoy long quiet stays in your room then this place is great for you, If your seeking activities,partying and having fun times with others like dancing and outdoor games then this place is NOT for you!!! If your looking to enjoy new foods of different varities this place is NOT for you either!!! Overall our room is gorgeous and clean and quiet which is great but outside of the room theres really not much upside to this facility that raises the bar and on a scale of A-E with E being terrible I would rate this place D+ - C- overall...

chris davis

A wonderful friendly hotel, set on an amazing beach. Fantastic sunsets. Thank you to all the bar staff and restaurant staff for making our stay memorable. A very special thank you to Curliss her smile will remind us of the lovely time spent on your lovely island. Thank you Barbara and Chris x

Trayanna W.

Fantastic family vacation location! Seriously. Kids Club with various activities and you can drop older kids off and pick them up for lunch or after afternoon activities. Amazing views and Splash Island water obstacle course was a blast! We did all-inclusive and kids ate free. Good, but slow (Island style) service. Rooms are a bit dated, but do the job. Don’t expect the Ritz, but it is an amazing, relaxed vibe and incredible views. We absolutely loved Bay Gardens Beach and St. Lucia. Definitely recommend!

Jasmine H

I loved this hotel. This is everything I was looking for- barefoot all the time, in a bathing suit all the time, lots of privacy. The beach is beautiful and well maintained, the pool is great. Anyone with reviews that you have to walk to the bar to get a drink is very very lazy. It’s extremely close to the bar. And never waited more than 2 minutes to order a drink, I’ve waited much longer to get a drink delivered at other hotels. The gym was much better than we had anticipated and it was never in use. Our room was perfect. We had a one bedroom suite with kitchen and two bathrooms and balcony. It was clean and fully stocked and the balcony view was great. Our friends had rooms in the side of the hotel looking at the construction which was not so great. To me, I think it’s nice there’s different price points at the hotel for rooms. That made our group trip affordable. Two things in these other reviews are true and are why I knocked a star off: 1) there’s not enough food at this hotel. Meals are served at odd intervals and there are no snacks anywhere in between. You have to leave the hotel. For example, from 11-1 on Sunday there was no food anywhere. We did not do the all inclusive so we weren’t mad, just inconvenienced. We did eat at the hotel one night and found it delicious but very slow. 2) a lot of people use this hotel who are not staying at the hotel. This means that getting a chair on the beach or the pool can be challenging. For us, this didn’t bother us much as we got up early and dropped a towel on the chair. However, it was a consideration when waking so I can understand the frustration of some that access is inequitable. All in all would definitely go back

Richard Mendelsohn

Wonderful resort. There is so much to do without leaving the resort. Room was perfect and well equipped. The plunge pool was just right for after the beach. Facility was beautiful. A perfect place to relax

E Banc

We stayed at four resorts on St Lucia and The Landings had the best service by far. Facilities and sporting equipment (sailboats) were in top condition. Good location right on the beach with a very nice marina and also easy to access to town of Rodney Bay. Great for couples or families.

Stephanie Holowaty

Just came back from an amazing stay at The Landings! We stayed in a beachfront walk out room with a plunge pool and butler. The rooms and patio were incredibly spacious and very well maintained. You are just steps away from the beach which was not very crowded and always had plenty of chairs available. We opted for the all inclusive package which worked well for our family of 5. Ate at all restaurants on property and had plenty of options for adults and kids. My kids especially loved dining on our patio everyday at lunch! Highly recommend staying here!!

Indu Kw

Great location with stunning views, but the service was disappointing. Staff seemed uninformed, and security at the beach had poor communication. I ordered a drink at the bar and was told I couldn’t have it at the beach lounge, so I went to the pool. Before sitting down, I specifically asked if I could have my drink there, and they said yes. Yet within five minutes, security asked me to move. Then, I was suddenly told I needed to pay £175 for an all-inclusive pass—essentially meaning I couldn’t enjoy my drink unless I stood. Staff were rude, more focused on chasing tips, and seemed on a power trip. I travel frequently, and this was the first time I’ve encountered such an issue. Would not recommend. The atmosphere is also dead.

Brenda K

My family and I just returned from a very relaxing vacation at the Landings Resort and absolutely loved it. We stayed in a 3 bedroom Oceanview Villa with Plunge Pool and Butler for 1 week in January. The villa was huge, immaculate and absolutely gorgeous. The resort was beautiful, the staff very friendly and our butlers (Tony & Jeanelle) went above and beyond to make sure everything was perfect. We loved all 3 restaurants and thought the food was AMAZING! Suru was our favorite. We enjoyed being greeted by Ginger the cat every morning at breakfast. We did the explorer excursion and heard other people staying at different resorts complaing about the rocky beaches. The beach at the Landings was a nice soft, sugar sand beach. I highly recommend the Landings Resort and absolutely plan to return.