Terry Allen

This was my first time here, but it definitely won’t be my last…. I love this hotel. It’s a smaller boutique style hotel. It’s clean,and airy. The staff are all very friendly and welcoming. I requested a room change, so we could be closer to family members. The next day the change was made. Overall, I would recommend staying here, and will definitely be back.

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

Trevor Frater

Great staff& location. The hotel has shuttles that take you to their sister hotel on the beach front and another route that takes you to the third hotel by the marina. You can use the facilities at all hotels, which gives greater variety for your stay.

S S

Just come back from Bay Garden hotel the room was dated needs updating the hotel staff where brilliant the food was good but expensive located near shops, supermarket restaurants not too far to walk to the beach not so much the hotel fault but the excursion we had booked for the Saturday never showed so we ended up doing it on the Monday which was very good. It was a catamaran down to diamond waterfall the sulphur mud Springs lunch was included and lots to drink.. if you get a chance, go and check out fish Friday as we had a wristband. You can also go and visit other garden Bay hotels. The one on the beach is excellent.

Teel Short

The hotel itself was fine. The staff was pleasant. But wow the restaurant was the most overpriced food I’ve had in a long time. 150 EC ($50 USD) per plate for a buffet?! I almost walked away when they told me the price, but we were already sat down and I thought, “Maybe the food will be awesome!” But no, it was just good St. Lucian dishes that you would have at anybody’s home, except cooked in bulk. We had basically the same meal for 20 EC per plate at a mall the day before. It was absurd. Maybe the deals are good if you have the all-inclusive, but as we had just the breakfast plan, the exorbitant dinner price ruined our experience. What we paid for this buffet dinner could have fed us for the whole the whole week at nice local places, no exaggeration. Huge rip-off.

Terry Allen

This was my first time here, but it definitely won’t be my last…. I love this hotel. It’s a smaller boutique style hotel. It’s clean,and airy. The staff are all very friendly and welcoming. I requested a room change, so we could be closer to family members. The next day the change was made. Overall, I would recommend staying here, and will definitely be back.

donna deering

Just came back from a 3 week stay. Everything was amazing. The room with the kitchenette was perfect. Cleaned everyday by a wonderful little lady always cheery and chatty. Specially kept me stocked with Teabags and milk. The calmness and communication from the team during hurricane Beryl was so comforting. The food was good. A couple of errors but nothing that wasn't quickly rectified. And no problems if we wanted to go off menu a few times we was catered to. Everyone working at bay gardens was so friendly. Big special Mentions to Miss Cheryl always a pleasure to see and speak with . Miss Jenny, always checking In with us, felt like we'd known her forever. Miss Maggie for keeping me topped up with diet cokes and marissa for recommendations of where to eat, drink n party locally. Quincy the bartender for his freestyle cocktails and great conversations. Plus many more of the team at bay gardens, they couldn't do enough for you. The shuttle to the other resorts is very handy but we walked quite a few times as its only 15 minutes stroll and shops, bars n restaurants are just around the corner too. It really is a home away from home and would recommend here to anyone. Thank you to the team for making our stay an extremely pleasant one xxx

Trevor Frater

Great staff& location. The hotel has shuttles that take you to their sister hotel on the beach front and another route that takes you to the third hotel by the marina. You can use the facilities at all hotels, which gives greater variety for your stay.

S S

Just come back from Bay Garden hotel the room was dated needs updating the hotel staff where brilliant the food was good but expensive located near shops, supermarket restaurants not too far to walk to the beach not so much the hotel fault but the excursion we had booked for the Saturday never showed so we ended up doing it on the Monday which was very good. It was a catamaran down to diamond waterfall the sulphur mud Springs lunch was included and lots to drink.. if you get a chance, go and check out fish Friday as we had a wristband. You can also go and visit other garden Bay hotels. The one on the beach is excellent.

Teel Short

The hotel itself was fine. The staff was pleasant. But wow the restaurant was the most overpriced food I’ve had in a long time. 150 EC ($50 USD) per plate for a buffet?! I almost walked away when they told me the price, but we were already sat down and I thought, “Maybe the food will be awesome!” But no, it was just good St. Lucian dishes that you would have at anybody’s home, except cooked in bulk. We had basically the same meal for 20 EC per plate at a mall the day before. It was absurd. Maybe the deals are good if you have the all-inclusive, but as we had just the breakfast plan, the exorbitant dinner price ruined our experience. What we paid for this buffet dinner could have fed us for the whole the whole week at nice local places, no exaggeration. Huge rip-off.

KayK Farrell

Harbor view was a great experience. The staff were exceptional! The views from the rooms facing the Harbor were superb, the property is well kept and it’s not too far from some affordable shopping areas. The breakfast was good as well. The staff are quite flexible to guests’ individual needs ; They even accommodated me with my request to store my breast milk.

Jomo Hunte-St.Rose

Expensive, but without any genuine value or special benefit that might justify the high price. However, the room was adequate, modern and clean, whilst the staff were friendly and well trained, and the gym was surprisingly good. The location, however, is disappointing with no beach within walking distance. The breakfast was a particular disappointment! Flies everywhere! The flies enjoyed the bread which was charitably left uncovered so the flying insects could feast. The food selection was boring with very little local cuisine or traditional dishes on offer. The juice was not fresh, with no option for the local varieties which are commonplace around the rest of the island. Harbor Club must have felt it was beneath them to offer easily-accessible fresh local juice! Very disappointing. Honestly, there are better, high quality hotels on the island which are more worthy of your hard earned money, especially if you want to get a true flavour of beautiful St.Lucia and not the boring inattentive corporate feel of a foreign hotel with little interest or respect for local culture and atmosphere.

Adella Toulon-Foerster

Great spot for sushi (Hollar at Chef Ricardo!!!) or an evening glass of wine. I gotta be real though, the service isn't perfect 🤔 Great spot to take your laptop and get some work done. I love the new sitting room and the internet is pretty decent!

Joselle Gabriel

Excellent customer service throughout. We were checked on frequently, and drinks and food were delivered to us poolside upon request, which allowed us to enjoy the pool without having to walk to the restaurant or bar. The food was delicious and the drinks were well made. Overall experience was wonderful . I am looking forward to returning soon.

M

Went to Harbor club for a Spa treatment we had booked in. Amazing service from start to finish!! Both masseuses were friendly, professional & very accommodating to the type of massage both me & my partner wanted. Special thanks to Kerlise & Lianna for making it a memorable experience & relaxing. Hope to visit again on our next trip!

KATY DE LA GARZA

Great location, just a close walk from a beautiful beach (200 meters walking), the rooms are spacious and service staff is friendly. But it is currently under construction (no pool, no restaurant) and it seems to be a bit abandoned (tv not working and asked them to please fix and they did not), one of the bed constantly creeks, the safety deposit box does not work, lights only work at entrance switch, etc. The breakfast is good, staff helpful and many great restaurants around it I would wait to come to this hotel until construction is done.

Ayidah Hammod

Visited Coco palm to celebrate my husband's birthday and we had a splendid time. We were treated exceptionally well. We got got meet the manager who gave a personal greeting to him as well as offered our party a treat. Our room was decorated beautifully and they even accommodated our drink preferences. We felt we had experienced top class treatment. The hotel room was beautiful and tranquil. We enjoyed having our private entrance to the pool. The breakfast was delicious with plenty creole delights. We loved it so much, we decided to have an impromptu visit. Thank you to the manager and all the staff who made our time with you exquisite and memorable!

Jaevion Nelson

I’ve stayed here quite a few times for work and I’m never disappointed. You know exactly what you will get. Good service. The rooms are spacious and clean and the staff are courteous and very helpful. The food is also very good. I must say the creamy spinach is to die for. It’s very delicious. The location is excellent as it is right in town and close to most things. To top it off, the price point is excellent. Great service and food and it doesn’t cost an arm and a leg.

Demeika Roberts

Let me start by saying that the staff is amazing. The room was nice and very clean. The food is so good and we never once had a bad meal. The location is wonderful for the beautiful beach which is a 10 minute walk, many restaurants and shopping to do outside of the hotel. I would highly recommend if you aren't looking for the a huge resort but something small with a friendly touch. We will be back to visit Coco Palms in the near future.

Pedro Rei

Lovely hotel, nothing to worry about. Plenty of friendly staff to support you, hotel is well maintained and located close to restaurants and shops. Very short walking distance to the Rodney beach, probably the best sandy beaches in the island, for snorkeling I suggest to try Smugglers cove within a short 10min taxi ride.

Kristen B.

Our stay at this hotel in St. Lucia was simply fantastic! We booked a king suite with a pool view, complete with a kitchen and living room, making it feel like a cozy home away from home. The staff went above and beyond to make us feel welcome, always friendly and attentive. The location is great—just a short walk to the hotel’s private beach area, where chairs and umbrellas are set up and ready for guests. Room cleaning and fresh towels are provided daily, keeping everything fresh. They also have a waterpark that kids, and adults, can enjoy! Plus, there are several nearby restaurants to indulge in, and it’s less than 10 minutes from a grocery store and other amenities, which was super convenient. Don’t miss the bar’s twice-a-day happy hour (buy 1, get 1 free). Though this hotel is about a 1.5-hour drive from Hewanorra International Airport, the comfort and amenities made it well worth it. Highly recommend!

Ms F. Murphy

Bat Gardens needs renovation. This is just a fact. However, the location is fabulous and there are some members of staff (like the breakfast chef, few members of housekeeping) who are excellent and if I could afford them - I would happily steal them to work for me in my villa. That being said, it is too difficult to reach the reception/reservations/front desk from overseas in this day and age. Way too difficult! The food was not reliable (except for breakfast). And staff inconsistent. All in all - would go back. However, someone else would have to deal with booking entirely.

Eartha Degannes

This location does not have elevators. So, if you have any issues walking upstairs or have heavy luggage hope you get a ground floor room. Also, the hallway floors are tiles so slippery when wet. It rained while we were there and the entrance to our building had so much water, we had to use a different entrance, so we don't walk through the dirty water or fall. We did not have a good experience at this hotel. We choose not to do anything at the hotel due to the bad experience. For the eight nights we stayed, there was only two nights of entertainment. They had a limbo dance group and a DJ and the other night karaoke. Also, depend on the room you are in your level of cable is different. Our first room we got about 20 channels the second room had over 100 channels. I am guessing the extra channels are part of where you're all-inclusive or not.

Richard Tanner

Nice place, decent rooms though not special, food is good, drinks are decent enough. They do male good use of tourist pricing. Service is a little erratic, slow at times, some staff don't look hard for work, but all very polite. Good that it is in partnership with the 3 hotels;we were in the Inn. Fine quieter but with less facilities. Useful bus link from the hotel to the beach. Would not like to see what happens in peak season. We were in low. I should point out that Helena was a fantastic example of how hotels should be staffed.

Patrick Lynch

Seems like a great resort but they market it falsely for the summer of 2024. If you are on the right side of the resort for the garden rooms, you are looking at a concrete jungle. No one on the staff informed my family when we called to plan our stay, acting as if the gardens were still there. There is an active construction site ~20 ft away from the balcony that ruins the trip with their gas saws and other equipment blasting away. I am hoping they can accommodate us better and will provide an update at a later date.

Mahmood Ansari

If you are wondering whether to stay in Landings or other places such as Sandals, I would personally not recommend here despite a stunning location. As some reviews have said the main negatives reasons are: Service - Inconsistency - had to wait 30 minutes for main course and 45 minutes for just chips the next day. Late check out - Usually hotels allow late check out for guests as goodwill , given we had paid all inclusive and rooms were available we still had to pay €175 extra. This is a clever trick by the resort since they know flight departures are in evening. Check in at 4PM and Check out at 11AM is quite a joke. Initially they told us they would give us a courtesy room for free however this is not a free extension but a room given to you for few minutes just to shower and change. We found this out when going to reception to change room and had to pay if we wanted to extend till our taxi arrived. All inclusive is not all inclusive - Be aware a lot of the drinks are not included, a lot of food is not included, and room service is $10 charge too when it should be free in AI. However given the prices it’s probably still cheaper to get all inclusive. Rooms - Are outdated and need renovation. Well the whole resort needs renovation really. Room service - Took 1 hour to get just a pizza The positives: Location - Is stunning, safe with a nice beach. Room - Huge rooms however outdated. Staff - super friendly and helpful.

Sarmad Zaidi

We had a ground floor 2 bed garden view flat with a Jacuzzi. The space was incredible with a kitchen, sitting room also had washing machine and dryer- all great when you are travelling for 2 weeks as you can travel light. We were 2 adults and 2 children aged 10&12. One of the restaurants was closed for refurbishment which we were not aware of until we arrived. We had bed and breakfast and were glad we had not taken the all inclusive option as food although was good there were limited options. The service was variable and generally was quite poor as we felt there was lack of management presence which made staff attitude variable- some were great and some could not be bothered. There seemed to be a lack of hospitality training for a resort of this calibre. It is a 2 hour drive with traffic from the airport as it is on the opposite end of the island so after a long plane journey it is tough to sit in a car for that long. The resort has great facilities, water sports, swimming pools and an amazing beach. Everything in St Lucia is quite expensive so be prepared for that. Great place, amazing sea, wonderful accommodation, shame about the hospitality.

Tyler Richardson

I loved the landings! We were immediately greeted and treated like queens, which I have never experienced beforehand at a resort. They literally did not let us pour our own water, and insisted to do it for us! From their drinks while waiting at check in, and fruit platters that they handed out while relaxing on the beach. If you were seen walking and they went past you on a golf cart they would offer you a ride, Lots to do on the resort. Everyone was so kind, and always said hi and made sure our needs were meet when in passing. Huge thanks to Pero the butler who always checked in on us, and Lee (He usually hung out on the beach helping with water sports) for his positive personality. They both deserve a raise!! I would love to come back. It is further from the airport, however is close to the street party and some nice restaurants.

Alexey K

We stayed here as a group of two families. Vacation at the Landings started badly and did not meet our expectations. The suite that was confirmed to us by the resort sales rep was unavailable and the front desk manager tried to blame it on us for not understanding what we booked. My friend had specifically confirmed and had it in writing from the Landings that we would either be on the top floor or no one else would be above us - we do not like noises from neighbours above. When we arrived they had no such unit for us. Instead, they kept insisting we would check in in what they had. After we produced an email the demeanor changed and they said they would “see what they could do”. Without being able to check in we had to stay in the waiting area waiting for them to come up with a solution. None came. We had to take that other unit in the meantime so not to be in the street. The unit was not what we requested, but still had some nice elements. What ruined the experience from this temporary solution was unwelcome visitors in the form of huge roaches. Ladies in our group happened to discover them in the showers and it resulted in a sleepless night for all of us. After we informed the front desk manager she kind of brushed it off saying it’s tropics and that’s normal. That was not a response we could appreciate at all, all other things considered. Eventually we were moved to the suite that met our original criteria. The management kept saying they would get back to us on the subject of reimbursement. They did, offering a laughable $75 credit. We did not accept, of course, and are addressing this experience with the Costco Travel team. Other things to note. My friend was asked to provide some info to allow the Landings to better prepare a surprise for his wife’s birthday (the reason for our trip), which was a great touch. However, they failed to do deliver any surprise at all, which was a big disappointment. Food and spa experiences were inconsistent. I’ve had an amazing massage one time and a really bad one another time, which I had to actually cut short just to make it stop. On a positive note, the beach area is nice and pretty and the activities that we booked were enjoyed by everyone in our group. The whole experience was bitter sweet with bitter being the stronger taste. The resort team has a lot to improve when it comes to damage control. We collectively decided one time was enough for us at the Landings and we would look for a smooth experience in other Caribbean establishments in the future.

Brooke Wangaard

Honeymooned here and it was great! Amazing staff and amazing views. Clean rooms ! We didn’t do all inclusive and it ended up being cheaper than if we did it, and we still balled out.