Mai Khao Holidays

Carlota Llovera Massagué

Our stay at Renaissance Phuket was absolutely wonderful! The villa was stunning—beautifully designed and spotlessly clean. The common areas were lovely and created a very relaxing atmosphere. The food at the restaurants and the breakfast were simply outstanding, and the service was even better. Every staff member was incredibly kind and welcoming, always ensuring we had the best experience. We truly enjoyed every moment and were able to fully relax. I highly recommend this hotel 100%—it exceeded all our expectations!

Katelyn Strang

Had a wonderful stay at this property for five nights. The grounds are gorgeous - so lush and well maintained. The beach is clean and the water is gorgeous. The garden villa was beautiful - the plunge pool was so nice to have (refreshing water temperature) and the villa generously sized and beautifully furnished - I loved all the windows and the landscaping. And the housekeeping were impeccable. The buffet breakfast was among one of the best I’ve had - so many options (the fruit and fresh juices were incredible), and the hot food was very tasty! The outdoor seating area is so serene and just a great place to have a coffee. I did not love that this is allegedly a non-smoking hotel (with designated smoking areas) but the guests ignored it and the staff didn’t enforce it. It’s gross to have smoke blowing in your face while trying to relax at the pool. We ate in both the Thai and western restaurant - the Thai food was the worst and most expensive meal we had on the trip - ignore at all costs! Go to the local restaurants around instead. The western restaurant was fine for lunch. The guests seemed to be mainly Russian, and there were lots of families. I would make the main pool adults only because it’s not relaxing having little kids run around playing all day. In addition, they need a towel system because so many chairs would be reserved before 10am. The towel/water guys at pool are incredible - so hard working and insane service - my water glass was never empty! It was very nice that they had free bikes to take out - this made getting around easier or it was just nice to take a bike ride around the lake. If we had the desire to go back to Phuket, we would stay here again.

Manel Antunes

The hotel is probably one of the most beautiful and with good structure that I’ve ever been in. The cleaning of the rooms is ridiculously good, and very cautious. The gym is extraordinary good and the beach and pool are beautiful and staff are very kind. The reason why I think the most suitable rating is 4/5 is that besides the hotel being a 5/5 the restaurants had very bad service my family had to wait one hour just to get appetisers, multiple times and in general the service was very bad, even sometimes the food was missing something but anyways. I would like to mention the employee Catarina, the most preoccupied person ever besides the food taking so long and everything going bad she always tried to help and make us have a more enjoyable experience. A really good employee and deserves mentioning.

Mik Belcher

First day here. Service, room and hotel appear good, 5 star range as suggested until we ordered food on loca restaurant. Five star prices but sadly food shocking. Ordered Moo Phad Kapi (Stir fried belly pork in a shrimp paste)...sadly looked like pork boiled in limp gravy and tasted much worse...pork uneatable as chewy and tasteless. Having spent a week prior travelling across South Thailand and eating from street vendors, local shanty places and on the hoof, this is disgusting. Hope rest of week is better as prices are steep for dross food. Not promising start. UPDATE- just goes to show, reviews are read and taken on board. Issues resolved and remedied. Wasn't looking for apologies et al, mainly expressing my disappointment. Fabulous, quick and effective response and can't praise highly enough. Thank you to Jang, Exec chef and crew. Regards. Mik. 😊

Saikumar Dhantal

We had a corporate event for our organisation and it was awesome management by the Renaissance Resort and Spa and special mention to Miss Koy who was our main coordinator for all sessions, awesome timing and perfection in the execution of any request!! And Awesome Thai Cruise thanks to Chef Bee for serving courteous request of Thai Dosa which he recreated exceptionally well!!! All Indian Vegetarian!! You have really good Vegetarian menu-- sans eggs, fish oil in the menu!! Pure veg also available

Laith Hayajneh

Review for JW Marriott Phuket Resort & Spa My stay at JW Marriott Phuket was truly exceptional! The experience was amazing from start to finish. The resort is extremely safe, impeccably clean, and perfectly maintained. The location is well-serviced and ideal for families and honeymooners alike. Although it’s about an hour away from the city center, the peaceful atmosphere and luxurious surroundings more than make up for it. The only thing I wish was available is lifeguards at the swimming pools — that would add an extra layer of safety. What truly made the stay unforgettable was the outstanding service, warm hospitality, and the variety of high-quality food and drinks. The staff were incredibly kind, professional, and always willing to help. I can’t put into words how much I appreciated their efforts to make everything perfect. Highly recommended for anyone looking for a serene and upscale retreat in Phuket!

Ziad El tabbakh

If I would describe my experience, it would be that it greatly exceeded my expectations; filled with pleasant surprises and familiar comforts. Day starts with a breakfast that can only be described as legendary. The hotel’s landscaping is divine and lush, rooms are spacious and beds are perfect. Every corner of the hotel is filled with bliss and beauty. Hotel is gorgeous yet simple- highlighting the timeless philosophy of this region. Let the pictures speak for themselves

Svenja Kempener

Our stay at JW Marriott Phuket was absolutely fantastic! One of the highlights was the breakfast buffet—and that says a lot, considering I’m usually not a fan of buffets. The variety, quality, and freshness of the food were outstanding, making every morning a real treat. A special mention goes to tennis coach Simon, who made our sessions so much fun with his great energy and enthusiasm. He truly elevated our experience and ensured we had a fantastic time on the court. The service level throughout the resort was exceptional, even compared to other 5-star resorts in Thailand. Every staff member went above and beyond to make our stay memorable, from the warm welcome to the attentive service at every touchpoint. Overall, a perfect stay—we can’t wait to return! ⭐⭐⭐⭐⭐

Jeff G

This is a beautiful hotel, and it is not expensive. They have a portion of the hotel that is dedicated as Beach Club (time share) so they maintain the resort to impeccable standards. It is very private but also has many services within walking distance. All Phuket attractions are driving distance away, but this is true of nearly every resort in Phuket. The buffet breakfast is legendary. The other on site restaurants are a bit overpriced. There are cheap choices on the edges of the property, but overall somewhat limited. Hotel has a travel desk on site and can arrange any tourist activities you desire

Samarth Mathur

This place cannot be trusted. I was there for a corporate event with my company for 4 nights. At the time of check-out, I left my Chanel perfume in the room, right above the mini fridge cabinet. I immediately realized it on my way to the airport, and luckily my colleague was still there at the hotel. To my horror, when my colleague approached the hotel lost & found department, they simply refused to accept that anything was left behind in the room. This incident has eroded my trust with this hotel and I will not recommend a property where staff's ethics and integrity is questionable. I am sure if their security investigate this properly, they'll be able to uncover the truth. I was staying in room 224 and checked out on 11th April 2025.

Tanya Ralliford

The best hotel I visited in Thailand. The service was amazing. I had a very early flight and I was able to get a check-in at 10 AM. The room was clean. Turn down device is available and the spa is amazing! I had a a life changing massage there! Although the hotel is very large a shuttle is always available and my breakfast was very good. Thank you

T T

The rooms are spacious, bed & pillows super good, have soft & firm pillow. Customer service very good. You can call car to go around hotel, very convenient. Have 2 pools, 2 kids club, 2 lobbies & a beach. Wave of the beach can be scary, especially for kids. Private pool in the rooms can be tall height, not suitable for young kids. Rooms shampoo, lotions smell heavenly & is very good.drinks from fridge can be expensive.breakfast food taste okay,nothing very delicious,coffee are also okay.their pool side food taste good.spa & restaurant can be fully booked,better book a day advance.i love their room decor & also toilet,very relaxing.this place is suitable for people who love nature,& private.the location is 1 hour away from central Phuket or main shopping mall.

Ahmed H

Well… if you’re looking for a luxurious, relaxing experience and considering this place—think again. While the facilities are nice, the staff—especially at reception—are some of the worst I’ve encountered. In most hotels, if you face issues, it’s usually with housekeeping or food & beverage. But here, it was the reception staff and buggy drivers that stood out for all the wrong reasons. • Expect a long and frustrating check-in process. • Don’t be surprised if they give you exactly what you specifically asked not to receive. • If a buggy driver agrees to wait while you pick up your kids, don’t count on it—he might just leave without a word. • When issues arise (and they will), don’t expect solutions—just bad attitude and cold stares. There’s an overall vibe of unhappiness and disengagement, as if the staff are just counting down the minutes of their shift. It’s hard not to assume there’s serious top-down management failure behind it all. For the price you pay here, there are definitely better options that offer real hospitality, not just a pretty setting.

Ketaki Kumta

Par excellence They made my birthday weekend special in every way. The pool villas are fantastic + service at breakfast especially from Ant was warm and personal. Food at both restaurants was good. Japanese restaurant could have more vegetarian options in their set menu.

Marco Mertins

We really enjoyed our stay, but with a big BUT!!! 90% of the guests are Russian. It’s so extreme that even the Thai staff lose their smiles! Honestly, the hotel might as well be called a Russian holiday camp. Such a shame, because the rooms, facilities, and staff are excellent and truly outstanding.

Sigurður Helgi Gaihede Ellertsson

Over all it's a good resort, and on a good price. The water park is fun for the kids and the beach and the beach bar and area is great. The room was kind a empty and it has a lot of echo from the corridor. And the room we got was nothing like the pictures on booking. The breakfast is good, but my kids did not like it. There are a lot of restaurants in nearby streets, no need to eat at the hotel restaurant Over all I'm glad we were there for a week but I'm not sure if we would come back

Rafael Tenereli

The service at the front desk needs to improve a lot because it does not properly guide guests on how to use and operate the restaurants and other hotel facilities. The hotel requires an advance deposit (in cash) to guarantee consumption in the restaurants and bars inside. Since there is no ATM available on the premises, if you do not have the minimum amount required of 6,000 baht you will need to look for a currency exchange or ATM available near the hotel. Only by making this deposit will your reservation be confirmed. The hotel has one of the most expensive daily rates in the region. I suggest evaluating other hotel and resort options in the region. The breakfast is very good and the price is fair. Room cleaning service is good.

Thitari W

Overall, the experience was disappointing, and the service did not meet expectations. Service: The staff lacks a service mindset and professionalism. There is poor coordination between reception, golf cart drivers, and housekeeping, which was very disappointing. Check-in Experience: Our check-in process was frustrating. As a walk-in guest, we were told a room was available, yet we had to wait four hours and were only able to check in at 6:30 PM. The manager handled the situation unprofessionally, offering only an apology and excuses about housekeeping. If the room was available, why was it left unclean in the first place? Long Wait for Golf Cart: Every time we called in advance for a golf cart, we still had to wait an excessively long time. Communication Barrier: Most of the staff do not understand English, making it difficult to communicate even for basic requests. Food Quality: The food was disappointing for both breakfast and dinner—neither tasty nor delicious. It did not meet expectations. Kids’ Activities: The activities for children are very expensive, making them less accessible for families. Amenities: The provided shampoo and shower gel were inadequate for a four-bedroom accommodation. Despite paying a high price, we received only small bottles of low-quality products, which were insufficient for proper use. Billing Issue: Double-check your food and drink receipts! We were charged for items we never received, which was frustrating and unacceptable. Noise Issues: The hotel is close to the airport, and there is no proper soundproofing. You can hear loud airplane takeoffs and landings throughout the day and night. If you have trouble sleeping, this hotel is not for you. Towel Issue: No shower towels were provided in the room. After calling the receptionist, they sent us pool towels instead. Even though I spoke Thai to them, they still misunderstood, which was unbelievable. Location: Nice beach and private entry to watch Airplane takeoff and landing spot. However, it is far from everything in Phuket. Splash Water is ok, nothing special.

burdenec

Beautiful place! Great Family Resort! A few issues, showers got clogged, elevator got stuck, they're stingy with towels, gotta walk past the 7eleven for laundry or pay $70 but other than that, Phenominal stay! Oh, You have to do the hokie pokie in the showers because the water goes from nice and hot to scalding hot every 8-10 seconds. You have to find the rhythm to get your body in and get your body out before you scald your skin off.

Own Garni

Good hotel for families with kids as you get free access to the Jungle Splash Water Park. We stayed in bldg 1 which looked recently renovated so room was excellent. They also have a very good buggy service to move you around the resort. Location is very convenient for the first few or last days of your trip since it's a short drive to the airport which by the way is not an issue as you will not feel or hear any noise in the room. The only downside is the breakfast as it needs a massive upgrade to qualify for a 5 star hotel level.