Mai Khao Holidays

Sigurður Helgi Gaihede Ellertsson

Over all it's a good resort, and on a good price. The water park is fun for the kids and the beach and the beach bar and area is great. The room was kind a empty and it has a lot of echo from the corridor. And the room we got was nothing like the pictures on booking. The breakfast is good, but my kids did not like it. There are a lot of restaurants in nearby streets, no need to eat at the hotel restaurant Over all I'm glad we were there for a week but I'm not sure if we would come back

Rafael Tenereli

The service at the front desk needs to improve a lot because it does not properly guide guests on how to use and operate the restaurants and other hotel facilities. The hotel requires an advance deposit (in cash) to guarantee consumption in the restaurants and bars inside. Since there is no ATM available on the premises, if you do not have the minimum amount required of 6,000 baht you will need to look for a currency exchange or ATM available near the hotel. Only by making this deposit will your reservation be confirmed. The hotel has one of the most expensive daily rates in the region. I suggest evaluating other hotel and resort options in the region. The breakfast is very good and the price is fair. Room cleaning service is good.

Thitari W

Overall, the experience was disappointing, and the service did not meet expectations. Service: The staff lacks a service mindset and professionalism. There is poor coordination between reception, golf cart drivers, and housekeeping, which was very disappointing. Check-in Experience: Our check-in process was frustrating. As a walk-in guest, we were told a room was available, yet we had to wait four hours and were only able to check in at 6:30 PM. The manager handled the situation unprofessionally, offering only an apology and excuses about housekeeping. If the room was available, why was it left unclean in the first place? Long Wait for Golf Cart: Every time we called in advance for a golf cart, we still had to wait an excessively long time. Communication Barrier: Most of the staff do not understand English, making it difficult to communicate even for basic requests. Food Quality: The food was disappointing for both breakfast and dinner—neither tasty nor delicious. It did not meet expectations. Kids’ Activities: The activities for children are very expensive, making them less accessible for families. Amenities: The provided shampoo and shower gel were inadequate for a four-bedroom accommodation. Despite paying a high price, we received only small bottles of low-quality products, which were insufficient for proper use. Billing Issue: Double-check your food and drink receipts! We were charged for items we never received, which was frustrating and unacceptable. Noise Issues: The hotel is close to the airport, and there is no proper soundproofing. You can hear loud airplane takeoffs and landings throughout the day and night. If you have trouble sleeping, this hotel is not for you. Towel Issue: No shower towels were provided in the room. After calling the receptionist, they sent us pool towels instead. Even though I spoke Thai to them, they still misunderstood, which was unbelievable. Location: Nice beach and private entry to watch Airplane takeoff and landing spot. However, it is far from everything in Phuket. Splash Water is ok, nothing special.

Own Garni

Good hotel for families with kids as you get free access to the Jungle Splash Water Park. We stayed in bldg 1 which looked recently renovated so room was excellent. They also have a very good buggy service to move you around the resort. Location is very convenient for the first few or last days of your trip since it's a short drive to the airport which by the way is not an issue as you will not feel or hear any noise in the room. The only downside is the breakfast as it needs a massive upgrade to qualify for a 5 star hotel level.

Karen Chan

This resort is a fantastic choice for families, especially those with children. With plenty of kid-friendly activities, including a water park and a kids' club, there's no shortage of entertainment for little ones. However, if you're looking for a peaceful, quiet retreat or a romantic escape, as I was, this might not be the best fit. The resort is next to the airport, but do keep in mind that you may hear airplane noise throughout the day and night. And it is not actually that close to airport as it needs to go around the runway to reach

Katelyn Strang

Had a wonderful stay at this property for five nights. The grounds are gorgeous - so lush and well maintained. The beach is clean and the water is gorgeous. The garden villa was beautiful - the plunge pool was so nice to have (refreshing water temperature) and the villa generously sized and beautifully furnished - I loved all the windows and the landscaping. And the housekeeping were impeccable. The buffet breakfast was among one of the best I’ve had - so many options (the fruit and fresh juices were incredible), and the hot food was very tasty! The outdoor seating area is so serene and just a great place to have a coffee. I did not love that this is allegedly a non-smoking hotel (with designated smoking areas) but the guests ignored it and the staff didn’t enforce it. It’s gross to have smoke blowing in your face while trying to relax at the pool. We ate in both the Thai and western restaurant - the Thai food was the worst and most expensive meal we had on the trip - ignore at all costs! Go to the local restaurants around instead. The western restaurant was fine for lunch. The guests seemed to be mainly Russian, and there were lots of families. I would make the main pool adults only because it’s not relaxing having little kids run around playing all day. In addition, they need a towel system because so many chairs would be reserved before 10am. The towel/water guys at pool are incredible - so hard working and insane service - my water glass was never empty! It was very nice that they had free bikes to take out - this made getting around easier or it was just nice to take a bike ride around the lake. If we had the desire to go back to Phuket, we would stay here again.

Bryce McKibben

The staff are very pleasant, but the hotel itself has some drawbacks. Much of the grounds are in need of upkeep and appear worn. Takieng has yummy food for a price. Breakfast is ok but nothing special. The hotel is not in a convenient location close to much of anything. Also for those that care, this hotel caters to Russians, who probably made up about 2/3 of the guests - there is a full time Russian speaker on staff, which I did not see quite so predominantly at the other Mai Khao hotels.

Saikumar Dhantal

We had a corporate event for our organisation and it was awesome management by the Renaissance Resort and Spa and special mention to Miss Koy who was our main coordinator for all sessions, awesome timing and perfection in the execution of any request!! And Awesome Thai Cruise thanks to Chef Bee for serving courteous request of Thai Dosa which he recreated exceptionally well!!! All Indian Vegetarian!! You have really good Vegetarian menu-- sans eggs, fish oil in the menu!! Pure veg also available

Kev Taylor

Went for Christmas, and was the best holiday by a country mile. Staff are very accommodating, polite and can't help you enough. Beautiful hotel, situated right on the beach, and remote, but, they have a shuttle bus that takes you into Turtle Village in less than 10 mins, for free. Beach is stunning and not very busy. Food was lovely and the numerous restaurants cater to a variety of foods. Will definitely be back there for 2025! 🙏🙏🙏🙏

Manel Antunes

The hotel is probably one of the most beautiful and with good structure that I’ve ever been in. The cleaning of the rooms is ridiculously good, and very cautious. The gym is extraordinary good and the beach and pool are beautiful and staff are very kind. The reason why I think the most suitable rating is 4/5 is that besides the hotel being a 5/5 the restaurants had very bad service my family had to wait one hour just to get appetisers, multiple times and in general the service was very bad, even sometimes the food was missing something but anyways. I would like to mention the employee Catarina, the most preoccupied person ever besides the food taking so long and everything going bad she always tried to help and make us have a more enjoyable experience. A really good employee and deserves mentioning.

N T B

One of the best Marriott I ever stayed at! As a gold member who never got recognized at any Marriott in the US, the staff here makes sure you feel special and appreciates you for being a member. Thank you - Hitesh, Tatiana, the front desk, and the lady who waited at my rooms while we checked in (she definitely made my trip special), the breakfast servers, the wellness instructor, servers and bartender at M Beach, the bell boys, the pool boys, and all the servers at JW Deli (it was crazy there and they worked their tails off! - you need more staff there). I love every minute of being there.

Jeff G

This is a beautiful hotel, and it is not expensive. They have a portion of the hotel that is dedicated as Beach Club (time share) so they maintain the resort to impeccable standards. It is very private but also has many services within walking distance. All Phuket attractions are driving distance away, but this is true of nearly every resort in Phuket. The buffet breakfast is legendary. The other on site restaurants are a bit overpriced. There are cheap choices on the edges of the property, but overall somewhat limited. Hotel has a travel desk on site and can arrange any tourist activities you desire

Kaori Cubas

So many people recommended this hotel to us, and they were absolutely right! It was the perfect spot for a family vacation, and we all had a fantastic time. The hotel is very family-friendly and thoughtfully equipped for young kids, with essentials like high chairs, kids’ cutlery, plates, a sterilizer, cot, and bedding. The hotel isn’t the most modern, but it’s far from run down – everything is pristine and well-maintained. The staff was experienced and incredibly friendly, making us feel right at home. We loved having a 7-Eleven right outside for quick snack runs, and each of the hotel’s restaurants offered a unique experience with delicious food. Breakfast had something for everyone, with a wide range of options. The bed was super comfortable, and the quality of the sheets and pillows was top-notch. The hotel location was ideal – close to the airport yet secluded enough to feel like a real getaway, with easy beach access. We honestly couldn’t find a single negative thing about this place!

Allie Bobak

Amazing stay! We have stayed at many luxury resorts and this one truly tops making our honeymoon memorable. We first want to thank Mercedes, who ensured that our check in was seamless. She then coordinated a few honeymoon surprises making us feel so special and welcome. Then at breakfast, Ado stopped by and I mentioned if they had a specific type of milk. They did not but then next day they remembered, and had gone to buy the milk! I really have never had such thoughtful and kind service. Housekeeping also was very sweet and attentive to the room. Beyond that the resort is very beautiful, well maintained and clean. We enjoyed the lobby bar and room service. Will return for sure !! Thank you!

Eddie Byrnes

I have been on quite a few overseas hoidays but this was my favorite. The beach is great, the rooms were always clean. This is an easy 5 stars. The buffet breakfast is the best I've ever been to. So lucky to have been here.

T T

The rooms are spacious, bed & pillows super good, have soft & firm pillow. Customer service very good. You can call car to go around hotel, very convenient. Have 2 pools, 2 kids club, 2 lobbies & a beach. Wave of the beach can be scary, especially for kids. Private pool in the rooms can be tall height, not suitable for young kids. Rooms shampoo, lotions smell heavenly & is very good.drinks from fridge can be expensive.breakfast food taste okay,nothing very delicious,coffee are also okay.their pool side food taste good.spa & restaurant can be fully booked,better book a day advance.i love their room decor & also toilet,very relaxing.this place is suitable for people who love nature,& private.the location is 1 hour away from central Phuket or main shopping mall.

rom sagayadoro

Our stay was absolutely exceptional! From the moment we arrived, we were greeted with warm hospitality and outstanding service. The rooms were impeccably clean, spacious and beautifully decorated, providing a perfect blend of comfort and luxury. The amenities were top notched, including a well equipped fitness center, a serene spa, kids club and stunning pool area. The on-site restaurant offered a diverse menu with delectable dishes. I truly felt pampered throughout our stay and highly recommend this hotel to anyone seeking unforgettable experience.

Ketaki Kumta

Par excellence They made my birthday weekend special in every way. The pool villas are fantastic + service at breakfast especially from Ant was warm and personal. Food at both restaurants was good. Japanese restaurant could have more vegetarian options in their set menu.

Candy and Jonty

We stayed in the 2 bedroom apartment and it was fabulous. The room was so spacious and the cleaning was excellent. They paid attention to every detail. The breakfast was good too! Amazing actually and the service was amazing too. Lovely kids zone with daily activities and child minders who are very sweet (the pool is great for kids too)!! (photo during an activity in the playzone)

Sirine Takieddine

This place is amazing. I can't begin to tell you the memories we've made as a family. 1st of all the service is top notch. My husband had a knee injury on the plane, couldn't walk on his leg at all, with 2 small kids, it was absolutely terrifying. Since the moment we landed they were waiting at the airport, they handled everything so gracefully. Making us laugh, telling us not to worry, they had wheelchair, they had 2 different types of crutch waiting for us at the resort, which we used all through our stay. My 3 year old had an injury, the nurse came and helped. The buffet staff is lovely, their smile is still engraved in my mind. They are so welcoming. MALLY! at the reception, how lovely are you? Thank you for everything. Air, at the breakfast buffet, my 3 year old would call her every morning to say hi, he loved her. We took the 1 bedroom private pool villa, I mean nothing to say other than absolutely stunning. The whole thing is a 360° experience. Just BOOK IT