Splash Beach Resort

Sigurður Helgi Gaihede Ellertsson

Over all it's a good resort, and on a good price. The water park is fun for the kids and the beach and the beach bar and area is great. The room was kind a empty and it has a lot of echo from the corridor. And the room we got was nothing like the pictures on booking. The breakfast is good, but my kids did not like it. There are a lot of restaurants in nearby streets, no need to eat at the hotel restaurant Over all I'm glad we were there for a week but I'm not sure if we would come back

Rafael Tenereli

The service at the front desk needs to improve a lot because it does not properly guide guests on how to use and operate the restaurants and other hotel facilities. The hotel requires an advance deposit (in cash) to guarantee consumption in the restaurants and bars inside. Since there is no ATM available on the premises, if you do not have the minimum amount required of 6,000 baht you will need to look for a currency exchange or ATM available near the hotel. Only by making this deposit will your reservation be confirmed. The hotel has one of the most expensive daily rates in the region. I suggest evaluating other hotel and resort options in the region. The breakfast is very good and the price is fair. Room cleaning service is good.

Thitari W

Overall, the experience was disappointing, and the service did not meet expectations. Service: The staff lacks a service mindset and professionalism. There is poor coordination between reception, golf cart drivers, and housekeeping, which was very disappointing. Check-in Experience: Our check-in process was frustrating. As a walk-in guest, we were told a room was available, yet we had to wait four hours and were only able to check in at 6:30 PM. The manager handled the situation unprofessionally, offering only an apology and excuses about housekeeping. If the room was available, why was it left unclean in the first place? Long Wait for Golf Cart: Every time we called in advance for a golf cart, we still had to wait an excessively long time. Communication Barrier: Most of the staff do not understand English, making it difficult to communicate even for basic requests. Food Quality: The food was disappointing for both breakfast and dinner—neither tasty nor delicious. It did not meet expectations. Kids’ Activities: The activities for children are very expensive, making them less accessible for families. Amenities: The provided shampoo and shower gel were inadequate for a four-bedroom accommodation. Despite paying a high price, we received only small bottles of low-quality products, which were insufficient for proper use. Billing Issue: Double-check your food and drink receipts! We were charged for items we never received, which was frustrating and unacceptable. Noise Issues: The hotel is close to the airport, and there is no proper soundproofing. You can hear loud airplane takeoffs and landings throughout the day and night. If you have trouble sleeping, this hotel is not for you. Towel Issue: No shower towels were provided in the room. After calling the receptionist, they sent us pool towels instead. Even though I spoke Thai to them, they still misunderstood, which was unbelievable. Location: Nice beach and private entry to watch Airplane takeoff and landing spot. However, it is far from everything in Phuket. Splash Water is ok, nothing special.

burdenec

Beautiful place! Great Family Resort! A few issues, showers got clogged, elevator got stuck, they're stingy with towels, gotta walk past the 7eleven for laundry or pay $70 but other than that, Phenominal stay! Oh, You have to do the hokie pokie in the showers because the water goes from nice and hot to scalding hot every 8-10 seconds. You have to find the rhythm to get your body in and get your body out before you scald your skin off.

Own Garni

Good hotel for families with kids as you get free access to the Jungle Splash Water Park. We stayed in bldg 1 which looked recently renovated so room was excellent. They also have a very good buggy service to move you around the resort. Location is very convenient for the first few or last days of your trip since it's a short drive to the airport which by the way is not an issue as you will not feel or hear any noise in the room. The only downside is the breakfast as it needs a massive upgrade to qualify for a 5 star hotel level.