7Pines Resort Ibiza

P

Had a great stay at 7Pines. The staff were very welcoming, friendly and accommodating. The suites were very spacious with a private pool. No issues getting a good lounger by the pool. The views, setting and sun sets are stunning. Food and drink is ludicrously expensive. €12 for a lemonade? Nearly rivalling Ushuaia for value for money. Gym was pretty decent for a hotel gym.

Kaya Koshumbaeva

Stay at 7Pines Hotel Ibiza - Not recommending Disappointed with the service and facilities during my recent stay at 7Pines Hotel Ibiza from July 31 to August 1. Due to the bad experience, my partner and I had to check out one day earlier than planned, on August 1. Throughout our stay, we faced several issues that ruined our overall satisfaction. Firstly, upon entering our room, we were greeted by a strong smell of dampness, which was very unpleasant. The room itself was small sized and poorly furnished, falling short of the standards expected for its category. Moreover, the service provided by the staff very poor. The lack of friendliness and basic courtesy was evident, as no staff member even greeted us during our interactions. The breakfast service was particularly disappointing, with staff displaying a lack of attentiveness and professionalism. Instead of addressing our requests promptly, we were met with indifference and attitudes. Furthermore, the cleanliness of the room left much to be desired. Upon returning to our room after cleaning, we were shocked to find empty bottles from the trash placed AGAIN on the table. Additionally, a spillage of coffee on the bed was not cleaned, lack of good housekeeping. Overall, the experience at 7Pines Hotel Ibiza is not good at all,the hotel does not deserve its purported star rating. I am deeply disappointed by the level of service and facilities provided and would not recommend this hotel to others based on my experience. I kindly request that the management team address these concerns promptly and take necessary steps to improve the quality of service and facilities at the hotel. Stayed 31-1 Aug, booked directly with the hotel , room category type : Infinity.

David Miller

During my recent stay at 7pines, I was captivated by the breathtaking scenery that surrounded the property. Nestled in a picturesque location, the hotel offers stunning views of rolling hills and a serene, tranquil environment that is perfect for relaxation. The natural beauty of the area is truly remarkable and provides a peaceful retreat from the hustle and bustle of daily life. However, my experience was marred by the abysmal service I received throughout my stay. From the moment I checked in, it was clear that customer service was not a priority for the staff. The front desk personnel were indifferent and unhelpful. The issues continued with the housekeeping service, which was inconsistent and often left much to be desired. On several occasions, my room was not properly cleaned. It was frustrating to deal with such a lack of professionalism and attentiveness. However, my stay was marred by an unexpected and frustrating incident at checkout. Upon receiving my final bill, I noticed a charge for minibar consumption that I did not incur. I had not used any items from the minibar during my stay, so I was quite surprised to see these additional charges. I immediately brought this to the attention of the front desk staff, hoping for a quick resolution. Unfortunately, the response was far from satisfactory. The staff insisted that the charges were valid and showed little willingness to investigate the matter further. Despite my insistence that I had not consumed any minibar items, they maintained their stance and refused to remove the charges from my bill. After a while they did. But a day later they finally charged me. This experience was not only frustrating but also felt quite unfair. It overshadowed what had otherwise been a pleasant stay at the hotel. I left feeling disappointed and somewhat betrayed by the lack of customer care and the unfair billing practice.

Shawn M

An Underwhelming Experience - this is NOT A 5 Star Resort My stay at 7 Pines Resort in Ibiza was, unfortunately, an average and somewhat disappointing experience. While the property has great potential, there were several issues that left a lot to be desired. Housekeeping & Room Service: Housekeeping was a major letdown. On our first day, we had to call them ourselves at 5 PM after they failed to show up. Their excuse? They were busy. This delayed our plans and left us unable to fully enjoy our room during the day. Pool Experience: The pool area was another source of frustration. There were only two chairs left when we arrived, both in undesirable spots—either directly under the scorching sun or completely shaded. It was evident that there weren’t enough chairs to accommodate all guests. The pool service was equally disappointing, with drink orders taking an average of 45 minutes to arrive. To make matters worse, you couldn’t even order at the bar directly; everything had to go through a server, of which there were clearly too few. Dining & Reservations: Breakfast was one of the highlights of our stay, offering a wonderful experience with live music most mornings and amazing views. However, dinner was less than ideal. The restaurant ran out of two different wine bottles we requested and didn’t have Grey Goose available for a martini. Moreover, they failed to secure a taxi or beach club reservation. They said they booked and when we got there there was nothing. We had to deal with fro 35 min to get a bed. We were also not told about the return in a taxi and waited 1 hour and finally hotel had to come get us. Concierge is worthless!!! Service & Communication Issues: The overall service left much to be desired. There was a complete lack of communication and attention to detail. On multiple occasions, we encountered issues, such as being asked to vacate the pool at 9 PM despite being told it was open 24 hours. Turns out it was and security had not clue but was rude kicking us out. Additionally, pool service was sluggish, with even simple requests like a glass of water taking far too long to fulfill. In one instance, they failed to ask us to sign the bill at the pool, which is a basic service standard. Activities & Entertainment: When I inquired about scuba diving on the first day, I was told they would check availability. Despite following up 24 hours later, all I received was a website link to a dive shop 40 minutes away—hardly the personalized service one would expect from a luxury resort. On top of that, there were no in-room movies available unless we specifically requested a Fire Stick. Check-Out Experience: The check-out process was UNREAL. They mistakenly loaded our bags into the wrong car and our car with someone elses bags, which we only noticed just before leaving since they had our passports. Additionally, when I voiced my concerns about the various issues we encountered during our stay, the response was indifferent, with no attempt made to rectify the situation or even offer a sincere apology. Room Location: A word of caution: avoid rooms on the first floor. There’s no view, and the road in front of the resort means there’s a constant stream of people passing by, which detracts from the overall experience. In conclusion, while 7 Pines Resort has some redeeming qualities, such as the amazing breakfast, the numerous service failures and lack of attention to detail made it an underwhelming stay. With so many options in Ibiza, it’s hard to justify choosing this resort when there are likely better alternatives that deliver on the promise of a seamless, luxurious experience. For 5 starts and the price I was beyond disappointed. I stayed at Hacienda Na Xamena before and was better than 7 pines. I attached some room views as well and our room we were told during checkout was one of the best! I also find it comical when managements response is come back for a room upgrade. I will NEVER be back. You should have discounted me.

Fernando Garcia

I was here last weekend and the views truly are breathtaking. We had a smooth reception check in process. We had a lady who was so sweet and helpful who had ties to DC and Texas which was huge plus and just helped make us feel so welcomed. Did I mention the views? Such a sight to see. Rooms were nice and property is nice as well. If this is in the budget, I would recommend.