7Pines Resort Ibiza

P

Had a great stay at 7Pines. The staff were very welcoming, friendly and accommodating. The suites were very spacious with a private pool. No issues getting a good lounger by the pool. The views, setting and sun sets are stunning. Food and drink is ludicrously expensive. €12 for a lemonade? Nearly rivalling Ushuaia for value for money. Gym was pretty decent for a hotel gym.

Kaya Koshumbaeva

Stay at 7Pines Hotel Ibiza - Not recommending Disappointed with the service and facilities during my recent stay at 7Pines Hotel Ibiza from July 31 to August 1. Due to the bad experience, my partner and I had to check out one day earlier than planned, on August 1. Throughout our stay, we faced several issues that ruined our overall satisfaction. Firstly, upon entering our room, we were greeted by a strong smell of dampness, which was very unpleasant. The room itself was small sized and poorly furnished, falling short of the standards expected for its category. Moreover, the service provided by the staff very poor. The lack of friendliness and basic courtesy was evident, as no staff member even greeted us during our interactions. The breakfast service was particularly disappointing, with staff displaying a lack of attentiveness and professionalism. Instead of addressing our requests promptly, we were met with indifference and attitudes. Furthermore, the cleanliness of the room left much to be desired. Upon returning to our room after cleaning, we were shocked to find empty bottles from the trash placed AGAIN on the table. Additionally, a spillage of coffee on the bed was not cleaned, lack of good housekeeping. Overall, the experience at 7Pines Hotel Ibiza is not good at all,the hotel does not deserve its purported star rating. I am deeply disappointed by the level of service and facilities provided and would not recommend this hotel to others based on my experience. I kindly request that the management team address these concerns promptly and take necessary steps to improve the quality of service and facilities at the hotel. Stayed 31-1 Aug, booked directly with the hotel , room category type : Infinity.

Shawn M

An Underwhelming Experience - this is NOT A 5 Star Resort My stay at 7 Pines Resort in Ibiza was, unfortunately, an average and somewhat disappointing experience. While the property has great potential, there were several issues that left a lot to be desired. Housekeeping & Room Service: Housekeeping was a major letdown. On our first day, we had to call them ourselves at 5 PM after they failed to show up. Their excuse? They were busy. This delayed our plans and left us unable to fully enjoy our room during the day. Pool Experience: The pool area was another source of frustration. There were only two chairs left when we arrived, both in undesirable spots—either directly under the scorching sun or completely shaded. It was evident that there weren’t enough chairs to accommodate all guests. The pool service was equally disappointing, with drink orders taking an average of 45 minutes to arrive. To make matters worse, you couldn’t even order at the bar directly; everything had to go through a server, of which there were clearly too few. Dining & Reservations: Breakfast was one of the highlights of our stay, offering a wonderful experience with live music most mornings and amazing views. However, dinner was less than ideal. The restaurant ran out of two different wine bottles we requested and didn’t have Grey Goose available for a martini. Moreover, they failed to secure a taxi or beach club reservation. They said they booked and when we got there there was nothing. We had to deal with fro 35 min to get a bed. We were also not told about the return in a taxi and waited 1 hour and finally hotel had to come get us. Concierge is worthless!!! Service & Communication Issues: The overall service left much to be desired. There was a complete lack of communication and attention to detail. On multiple occasions, we encountered issues, such as being asked to vacate the pool at 9 PM despite being told it was open 24 hours. Turns out it was and security had not clue but was rude kicking us out. Additionally, pool service was sluggish, with even simple requests like a glass of water taking far too long to fulfill. In one instance, they failed to ask us to sign the bill at the pool, which is a basic service standard. Activities & Entertainment: When I inquired about scuba diving on the first day, I was told they would check availability. Despite following up 24 hours later, all I received was a website link to a dive shop 40 minutes away—hardly the personalized service one would expect from a luxury resort. On top of that, there were no in-room movies available unless we specifically requested a Fire Stick. Check-Out Experience: The check-out process was UNREAL. They mistakenly loaded our bags into the wrong car and our car with someone elses bags, which we only noticed just before leaving since they had our passports. Additionally, when I voiced my concerns about the various issues we encountered during our stay, the response was indifferent, with no attempt made to rectify the situation or even offer a sincere apology. Room Location: A word of caution: avoid rooms on the first floor. There’s no view, and the road in front of the resort means there’s a constant stream of people passing by, which detracts from the overall experience. In conclusion, while 7 Pines Resort has some redeeming qualities, such as the amazing breakfast, the numerous service failures and lack of attention to detail made it an underwhelming stay. With so many options in Ibiza, it’s hard to justify choosing this resort when there are likely better alternatives that deliver on the promise of a seamless, luxurious experience. For 5 starts and the price I was beyond disappointed. I stayed at Hacienda Na Xamena before and was better than 7 pines. I attached some room views as well and our room we were told during checkout was one of the best! I also find it comical when managements response is come back for a room upgrade. I will NEVER be back. You should have discounted me.

AD

A really lovely place to stay for 3 nights. All very comfortable and staff we all very helpful. Hotel is far from Ibiza town but the views and pool make it worthwhile. Not sure if they know how to cope if things don’t go to plan but safe in the room kept bleeping and kept us up - they had to come twice at 1 and 1.30am to remove the battery so we could sleep. We were ok with this once done and they tried to apologise which was appreciated. We also asked for late check out which they said they would try to do. On our last morning we asked if they would do this and we then had onevery poor experience with the young man who was the “manager” at front desk. We explained we were told that a late checkout may be possible and he very rudely and abruptly recited a policy about late checkout “being at the discretion of the hotel on the day of checkout and that they were in no way obliged to give this to us. Moreover we could leave our luggage at reception, use the pool and change in the spa. Checkout was 12 o’clock.” After this we also had a call to the room to ask if we needed “help with the luggage” at 11.50 and another at “12.04”. We left the room at 12.07 and had no intention of staying in the room! Whilst everything this manager said was 100% correct it was a very rude and arrogant way to speak to guests who had just spent considerable money at the hotel, and was in no way necessary as we did not request in a way that deserved such an answer! This young man needs to go “manager school” or rethink his career! We enjoyed the stay but not a nice way to leave the hotel and very unprofessional and unnecessary. Shame.

dounya chennah

I've stayed at numerous hotels across the world, and I can confidently say I've never encountered such rude and unprofessional staff as I did at Seven Pines. If you’re looking to be disrespected and mistreated while paying for it, this is the place to go. The way management handled the situation only confirmed that the staff feel they can disrespect guests without consequence. This was my second visit, and it will definitely be my last. I’m sharing this experience for any parents expecting a warm welcome, and kind considered service only to be insulted and have their evening ruined.