Aguas de Ibiza Lifestyle and Spa

Linzi

Amazing location, breakfast good and nice hotel. Spent 5 days here on our honeymoon and just expected better service. Our friends had paid for a bottle of fizz for us on the first night and we didn’t get it in our room till the last (despite chasing, which we shouldn’t have to do!). Just expected more sparkle for such a special occasion.

Richard Bryant

Our experience was probably tainted by the worst check in ever with a teenager spitting on us from a balcony above the reception desk. Staff were apologetic but could of been more proactive. I pointed out the likely culprit when he blatantly walked through reception staring at us but nothing was done. Overall and trying to put that experience to one side, this hotel is looking very tired and some areas even looking a little shabby, particularly the rooftop adults only area. Even though the rooftop pool is supposed to be adults only there were several occasions of children coming to the facility with parents and none of the staff seemed to challenge. Much of the spa facilities were not operational during our visits which was disappointing as it’s a very nice spa. Value for money in poolside restaurant very low. You would expect a 5 star hotel in Ibiza to be expensive. However, 25 Euros for a brioche roll with no salad or any dressing is just extortionate. If your looking for a top class 5 star hotel in Ibiza this is not it. Nice hotel in good location with hard working staff - that’s the best I could say.

Nick

Just back from a long weekend stay for my wife’s birthday break. Disappointing parts, not being able to accommodate our 16 & 13 year old girls in same room, when on our stay this could easily have been accommodated on the sofas in there corner suite which we wanted. But told we had to book 2 rooms. Also I mentioned twice that it was my wife’s birthday and nothing extra, stayed at many hotels every birthday and they all at least leave a bottle of wine. Showers in both rooms were cold three days out of the 4. Also they charged us 300 euros per room so 600 euros block on a card which I thought was over the top and the most I have ever been charged at any 5 star hotel. While the hotel location and amenities were nice, it wouldn’t take too much to make it a bit special.

Joanna Schweers

I was extremely disappointed with my stay at Aguas de Ibiza. At check-in, the staff couldn't find my reservation, despite me repeatedly showing them the confirmation code. They blamed it on the fact that we booked through Booking.com, which was both unprofessional and frustrating. It took much longer than necessary to resolve this issue. Additionally, I specifically requested that bottled water be replenished daily from the minibar, as I was not comfortable drinking the complimentary tap-filtered water they provided in unsealed bottles. Despite my request, the cleaning staff forgot to replace the proper bottled water every single day of our stay. This oversight caused unnecessary inconvenience, especially since I had made my concerns about the water known. I hope the hotel can improve its customer service and attention to detail, as these issues significantly impacted our experience.

Karl Spinks

Great looking hotel in a fabulous location. The problem with this hotel is the service from the staff. Only one of the staff in the whole hotel had a smile on her face. At check in the receptionist kept a phone to her ear and had a conversation with someone during most of the process. The first breakfast experience was poor with the ordered breakfast taking 30 minutes to arrive. No hot water in the tea pots and a very average selection. The second breakfast experience was the most shocking I have received at a hotel. I was reprimanded by the receptionist for daring to ask to sit outside. She insisted I was only allowed to sit inside as I was attending a conference. She insisted I didn’t move until she found a manager to tell me the same. After complaints to the guest relations manager the breakfast receptionist finally broke a smile after 5 days. The conference meal at the hotel was a disaster. The hotel failed to provide food for anyone with allergies. In fact the waiter gave an attendee with a nut allergy a plate of nuts. The horrendous food took 4 hours to serve. Total chaos. During the day, the emergency exit for the roof conference area remained locked for at least 2 hours every morning. This never changed despite numerous complaints. Totally unsafe! The rooms were so poorly lit that it was impossible to see the controls for the room automation. Normal switches would be so much better. At checkout, the courtesy room which was booked was not available at the agreed time meaning we had to shower in the spa with no security for belongings. This hotel is a complete disaster from beginning to end. I would never return!