Grand Palladium White Island Resort & Spa

Salman Bhatti

I recently had the pleasure of staying at this wonderful hotel, and I can’t say enough good things about my experience! From the moment I walked in, I was welcomed by the friendly and attentive staff, and I felt right at home. Special thanks to Jaime Sierra, who went above and beyond to ensure every detail of my stay was perfect. The room was spotless, comfortable, and had everything I needed for a relaxing getaway. The amenities were top-notch, and the location was ideal for exploring the area. I highly recommend this hotel to anyone looking for exceptional service and a memorable stay. I can’t wait to come back!

Josh josh

I recently had the pleasure of staying at the Grand Palladium Ibiza, and it was an unforgettable experience from start to finish. The moment I walked in, I was warmly greeted by Alba at the reception desk. Her professionalism and friendliness set the tone for my entire stay. Alba went above and beyond to ensure a smooth check-in process, answering all my questions with a smile and providing excellent recommendations for local attractions. Her attention to detail and genuine care made me feel right at home. The hotel itself is stunning, with beautifully designed rooms and breathtaking views. The amenities are top-notch, and the dining options are diverse and delicious. Every staff member I encountered was courteous and attentive, but Alba’s exceptional service truly stood out. If you're planning a trip to Ibiza, I highly recommend staying at the Grand Palladium. Thanks to wonderful staff like Alba, your experience will be nothing short of extraordinary.

James Murphy

My 2 friends and I stayed here in September during their first international vacation. The “superior poolside” room that we had was not really next to the pool, we had to walk around to the front door of our building to reach the pool, or walk directly through a wood chipped garden area which I assume the staff wouldn’t like. Another important note about the room: the listing said “3 beds,” but what they really meant was “sleeps 3.” It was 1 large bed and one pull out couch on the floor. Definitely not our idea of a luxury experience unfortunately. The front desk was curt and dismissive when I went to ask about other options. Food at the Buffett was alright, we tried on both days to make reservations at the other restaurants which were supposed to be “all included,” but both nights were fully booked so we were unable to dine in them. Included drinks were tasty but not very strong, though we weren’t restricted on how many we were served, probably because we weren’t boorish or appearing overserved. The phone in our room did not work, so we had to walk to the front desk whenever we had a question. The room next to us had a loud group that prevented us from sleeping. Since it was late at night, and our room phone did not work, we were forced to endure this or walk across the property to the front desk. Not the end of the world, but definitely detracted from the experience. That said, service from the staff was great, Deiziana and Maxi were especially warm and welcoming. The staff in general seemed to enjoy themselves and were friendly. Overall the service from the staff was very good but the overall quality didn’t seem worth the money and I think next time I will stay elsewhere for a better experience. I feel I could have done much better for our money.

Jaiya Sidhu

Just got back from a girls trip (4 nights) had such an amazing experience at this resort! The views are stunning, and especially from the room balcony - I loved how spacious the rooms are and aesthetically appealing! Also, I was pleasantly surprised by the stocked mini bar in the room which was free to use - had a nice range of soft drinks which was really convenient when returning to the room after a long day at the pool. One downside was that on some days, my room wasn't exactly the spotless - on one occasion, the bedsheets had been changed, but pillows were left on the sofa, toilet roll hadn't been stocked up also. But overall, besides the lack of attention to cleaning, the room was pleasant. In terms of the rest of the resort, nice range of 3 pools - plenty of loungers to choose from and I loved how pool bar/ snacks were easy to access. I would say to improve, it would be nice to have more attentive waiters who come to the loungers and offer drinks or to take on orders, because going up to the bar every time was a bit of an inconvenience, just because it's different service to other resorts I've been to...nice cocktails at the pool bar but oddly the strawberry daiquiri you had to pay for? I think it would be nice to have a clear menu of all inclusive drinks at the bar, to avoid any confusion! I'd like to say food wise, a great selection of items for breakfast, lunch and dinner! I thoroughly enjoyed the desserts, and the paella for dinner was so yummy. However, in terms of service I'd say it was a bit slow to get waiter's attention or order drinks (especially from our table as we were a group of 9 ladies, so we would've appreciated more attention and someone to come and assist in serving us drinks etc). The restaurant staff are a bit lazy I'd say from my experience being there, some members were efficient, but others didn't really seem bothered to serve our table or help us with the simplest things - e.g. needing hot milk for a coffee or needing a spoon. However, I would like to shout out one of the lovely ladies (she had long black ponytail and seemed like a senior manager - sorry didn't get your name!) as she was very helpful and attentive, especially because a member from our group was gluten free, she was very helpful in providing menu options etc. I'd like to highly recommend the Mexican restaurant on the resort - food was exceptional! One of my favourite meals during the whole holiday - service was 10/10, special shout out to our server Guerson, was very helpful and served us with a smile :) made our evening so nice. On the other hand, unfortunately the mediterranean restaurant was awful - we had high expectations as it was part of the resort's a la carte menu, but the food was cold, lacked flavour and service was extremely slow (our dinner was booked at 9:15pm but left at 11:15pm). There wasn't really an apology from the chef or acknowledgement from the waiters - also didn't like the fact that the menu was on QR code, I found it a bit odd they didn't care to explain the options on the menu to us, unlike our experience at the mexican place, where Guerson kindly explained some of the unusual food items to us. Highly recommend the mexican cuisine, 10/10 service and food! Last but not least location - amazing! Bus stop outside the resort literally took us 20 mins if that to get to shopping markets/ lovely port with boats - we went to shop and browse around it was great. Also had a lot of bars, restaurants and well known brands like Zara, Mango... Just behind the resort, there is a lovely sandy beach - there is also a great boutique which had amazing clothes and bikinis - bit pricey but was fun to look at and try on some pieces. I'd like to also shout out to Uri (from the entertainment team) - he had such great energy, spoke to us for a bit, danced at the pool side as part of one of the activities he was amazing and such a great vibe! Overall, had a pleasant and fun experience at the resort - would definitely recommend for a girls trip!

giu01lia

The location of the hotel is excellent. In contrast, the service at the pool and at the buffet is a 1/10. Cutlery and glasses were often dirty, the table wasn't even complete. You weren't asked if you wanted something to drink, after you alerted the staff, the drinks came after you had finished eating. Nobody comes by the pool to ask for drinks, so you have to walk to the bar yourself every time. There isn't a big selection at the buffet and it's mostly always the same. The only entertainment at the pool is the 15 minutes of aquagym with good music, otherwise there isn't much going on. The rooms are fairly okay, the beds are on wheels, which is a hassle and there is hardly any space.