Grand Palladium White Island Resort & Spa

Rachael Adams

Our fourth visit to this hotel and second time booking direct. We had a great week and the staff really want to do their very best for you . I think the hotel itself is ready for a revamp as some areas/rooms are a little tired. It’s a great location for the beach and clubs in walking distance. The staff gave me room options based on a request ahead of my arrival which was very appreciated. As a coeliac traveller it can be tricky but the hotel try hard to ensure you are catered for the best they can. There are some things still I would suggest the hotel can improve in this area such as correct food labelling in restaurants, correct labelling on menus on the apps, more choice for coeliacs - particularly desserts and also an offering in the new sorts area as currently only fruit as an option. One person made this trip super successful and special and that was Naiara Fuentes. She works incredibly hard to ensure guests have the very best holiday. Having met her on our last trip in June this year Naiara went over and above to work with me before our arrival to ensure my dietary requirements were met in the best possible way and to try and create a stress free holiday. This included working with me to create a bespoke menu to meet my requirements, working with the kitchen to ensure safety and she also remembered I had desperately wanted paella in June and it wasn’t possible and she made sure I got paella this time. We had a special thoughtful delivery to our room with a lovely thoughtful note which made us feel very valued as customers and I would say she absolutely made our holiday. She is a real credit to the team and I hope to return next year ️

Mansi Bawa

I recently visited this resort and had a mixed experience. The service was great, and the food was good, although getting reservations at the premium dining area was quite challenging. As a result, I ended up eating at the buffet most of the time. The rooms could use some improvement in terms of lighting – they were not well lit. Additionally, the bell service was a bit rude and not as friendly as I had hoped. However, the spa experience was a highlight! I had a massage with Ana, and she was excellent. Her professionalism and skill made the experience truly relaxing. Overall, while there were some areas for improvement, I appreciated the good food and excellent spa service, and access to a clean beach.

Riona McDonald

We had a great week at the grand palladium - the staff couldn’t do enough for you and were so hard working and always to cheery and polite. Working so hard to make sure everyone still had a great time even when the weather wasn’t great. We arrived the week after the hotel had been fully flooded and everything was back open by then . The weather wasn’t great and there was flooding outside the hotel and a few buckets here and there to catch drips but the weather can’t be helped and the hotel did their best to deal with it. Naira at guest relations was extremely helpful when it came to making dinner reservations and helped us book ferry tickets for a day trip out. The food at the hotel was incredible we dined in the Italian restaurant a couple of times and even the food at the buffet was amazing - probably the nicest buffet food we’ve had . I’d say the staff and food are 5 star but I wouldn’t say it’s a 5 star hotel just due to facilities etc. maybe if you could use all the bars / pools spread across the 2 hotels it would be 5 star- saying that we had plenty to keep us entertained.

Hubert Maier

After 3 times in Punta Cana we were first time at White Island. We enjoyed a wonderful week with impressionable sunrise walkings, very good food, ambitious and attentive service /cleaning personal. Their good mood helps across some minor circumstances or the nature/Climate, where the hotel is not responsible for. End of October the activities and open facilities are closing mostly in neighborhood, so you can enjoy a calmer time. We used the Technogym units in Zentropia (not as big than Punta Cana, but ok), I personally want to emphasize the Spa in Palace, where I got 2 very professional massages from Ester (Holistic) and Alena (Back-special). Alena had to treat me after some pain and worked like an Osteopath, my compliments!

Mario Calasanz

We stayed at the hotel for a few days and honestly, everything was great. The atmosphere is very family-friendly, the facilities are clean and well maintained, and the staff were friendly throughout our stay. The buffet really surprised us — especially the pasta station with Pedro, who was always smiling and made everything fresh on the spot. Reception was quick and helpful, and the evening shows were well-organized and fun, especially if you’re there with kids. Our children had a great time with Laura, Paula, Samu and Andrea — they were super kind and always kept them busy with something fun. Thanks to them, we got to relax a bit too. Overall, we felt very comfortable and would definitely come back.