Grand Palladium White Island Resort & Spa

Salman Bhatti

I recently had the pleasure of staying at this wonderful hotel, and I can’t say enough good things about my experience! From the moment I walked in, I was welcomed by the friendly and attentive staff, and I felt right at home. Special thanks to Jaime Sierra, who went above and beyond to ensure every detail of my stay was perfect. The room was spotless, comfortable, and had everything I needed for a relaxing getaway. The amenities were top-notch, and the location was ideal for exploring the area. I highly recommend this hotel to anyone looking for exceptional service and a memorable stay. I can’t wait to come back!

Josh josh

I recently had the pleasure of staying at the Grand Palladium Ibiza, and it was an unforgettable experience from start to finish. The moment I walked in, I was warmly greeted by Alba at the reception desk. Her professionalism and friendliness set the tone for my entire stay. Alba went above and beyond to ensure a smooth check-in process, answering all my questions with a smile and providing excellent recommendations for local attractions. Her attention to detail and genuine care made me feel right at home. The hotel itself is stunning, with beautifully designed rooms and breathtaking views. The amenities are top-notch, and the dining options are diverse and delicious. Every staff member I encountered was courteous and attentive, but Alba’s exceptional service truly stood out. If you're planning a trip to Ibiza, I highly recommend staying at the Grand Palladium. Thanks to wonderful staff like Alba, your experience will be nothing short of extraordinary.

James Murphy

My 2 friends and I stayed here in September during their first international vacation. The “superior poolside” room that we had was not really next to the pool, we had to walk around to the front door of our building to reach the pool, or walk directly through a wood chipped garden area which I assume the staff wouldn’t like. Another important note about the room: the listing said “3 beds,” but what they really meant was “sleeps 3.” It was 1 large bed and one pull out couch on the floor. Definitely not our idea of a luxury experience unfortunately. The front desk was curt and dismissive when I went to ask about other options. Food at the Buffett was alright, we tried on both days to make reservations at the other restaurants which were supposed to be “all included,” but both nights were fully booked so we were unable to dine in them. Included drinks were tasty but not very strong, though we weren’t restricted on how many we were served, probably because we weren’t boorish or appearing overserved. The phone in our room did not work, so we had to walk to the front desk whenever we had a question. The room next to us had a loud group that prevented us from sleeping. Since it was late at night, and our room phone did not work, we were forced to endure this or walk across the property to the front desk. Not the end of the world, but definitely detracted from the experience. That said, service from the staff was great, Deiziana and Maxi were especially warm and welcoming. The staff in general seemed to enjoy themselves and were friendly. Overall the service from the staff was very good but the overall quality didn’t seem worth the money and I think next time I will stay elsewhere for a better experience. I feel I could have done much better for our money.

Natalia Wietrak

Booked a stay via Booking.com for October 21st 2024, unfortunately had to cancel due to personal circumstances. As per the T&S after cancelling they could charge one night and the rest of my moneys should have been paid back into my account within 5 working days. The hotel ignored me all the way through, ignored my emails and messages. I had call Booking Customer Service numerous of times to sort this out and after a month and half, I have had my refund. No apology or any kind of remorse from the Hotel. They have been fobbing me off and each time said that their system had a problem with processing my refund or my card had been declined. But there was no problem of taking the moneys out of my account within a day! Terrible service. I shall never stay with Grand Palladium White Island Resort & Spa.

giu01lia

The location of the hotel is excellent. In contrast, the service at the pool and at the buffet is a 1/10. Cutlery and glasses were often dirty, the table wasn't even complete. You weren't asked if you wanted something to drink, after you alerted the staff, the drinks came after you had finished eating. Nobody comes by the pool to ask for drinks, so you have to walk to the bar yourself every time. There isn't a big selection at the buffet and it's mostly always the same. The only entertainment at the pool is the 15 minutes of aquagym with good music, otherwise there isn't much going on. The rooms are fairly okay, the beds are on wheels, which is a hassle and there is hardly any space.