Alan Xafira Deluxe Resort & Spa

kale jaff

Where do I begin? Our first impression of the hotel was nice then got ruined by the blunt and unhelpful receptionist. We were 3 families The rooms were so dirty and old, we had no pillows or blankets on the bed. The room smelt of rotten egg and the smell would not go. The hotel is old and damp and has a bad drainage smell. The restaurants are very, very dirty, full of flies. the whole place is a shambles. The pool was full of hair The restaurant is filthy!!! Seats are torn and flies everywhere. Food is disgustingly The amount of rude behaviour we encountered from every member of staff in the hotel is crazy. I can’t name everything and every situation but it’s one of the worst hotels I’ve stayed in and it is not a five star hotel. I’ve never ever stayed in a place where people are so rude and absolutely don’t care about their customers satisfaction. The biggest mistake we made was booking this hotel I have said this to anyone I know don’t go there, to manger if you ever have time to red these you should be shamed by what kind of person and service you provide look after rudeness staff 🤢🤢🤢 if this hotel was located in any where in Europe I would call the police but there is no rule in turkey you are backing your people only 🤮🤮🤮🤮🤮🤮🤮

Maria Kostova

We initially came to Hotel Alan Xafira for a week and subsequently extended for three more weeks! The hotel is located in an excellent part of Alanya amidst the magnificent beaches and serene sea side, offering a mixture of leisure, entertainment, relaxation and outdoor activities. The Reception personnel was very knowledgeable and immediately assisted us in English. Consequently, the hotel services were executed in a timely, professional and with a positive attitude manner. The excellent climate combined with a variety of Turkish and international cuisine, the pool surroundings, garden options and the entertainment scene contributed to us having a very fulfilling, unique and unforgettable experience ! Furthermore, the hotel offers a series of options for guests during their stay including day city trips, outdoor activities and amphitheatre events. I am very pleased with the stay in this hotel!

Joanna K

I have a wonderful stay at this hotel. The service is excellent, with staff always friendly and attentive to our needs. The food is delicious, offering a variety of dishes to satisfy any taste. The hotel have a great atmosphere, and everything from the rooms to the facilities is well-maintained and enjoyable. I highly recommend this hotel for anyone looking for a peaceful and pleasant stay.

Sayeeda Q

Where do I begin? Our first impression of the hotel was nice then got ruined by the blunt and unhelpful receptionist. We were a group of 18 people and they refused to help bring our suitcases in until we checked in. They couldn’t find one of our bookings so they told one part of my family to find another hotel at 11pm at night!!! We managed to sort the situation after an hour or so, and then we entered our rooms. The rooms were so dirty and old, we had no pillows or blankets on the bed. The room smelt of rotten egg and the smell would not go. The hotel is old and damp and has a bad drainage smell. The restaurants are very, very dirty, full of flies. the whole place is a shambles. The pool has no lifeguards around, and one of the members of my family got hurt very badly in the pool and there was no one around to help us. The doctors and nurses were so rude to us when we went to visit the Doctors inside the hotel. One of the guys screamed at me to get out when there was no sign of patient being in there. The restaurant is filthy!!! Seats are torn and flies everywhere. Food is OKAY! The amount of rude behaviour we encountered from every member of staff in the hotel is crazy. I can’t name everything and every situation but it’s one of the worst hotels I’ve stayed in and it is not a five star hotel. I’ve never ever stayed in a place where people are so rude and absolutely don’t care about their customers satisfaction. The pool is nice but there is zero safety in place.

Tuiana Stefanake

Staying in this hotel a week with the family. So far the best thing was entertainment team who keeps arranging different activities whole day. Kids disco is fun my 2.5 year old started following dances. Evening shows really amazing! After show having best disco time. DJ is the best