Alila Ubud

Justine Shaw

We had a 4 night stay at Alila to start our holiday & WOW, what a start to the holiday! The hotel & setting is absolutely stunning & was beyond our expectations. Such a peaceful setting in the middle of the jungle, we loved hearing all the different insects & being surrounded by raw, untouched nature! The monkeys made it for us, I absolutely love monkeys. Yes, they can be mischievous but if you understand that they are wild monkeys & not trained and keep a distance then you will be fine. The staff were always about to keep them in line. We spent many a times just sat watching them go about their days in the trees & around the grounds. The hotel itself is beautiful & very well maintained! The room was fantastic & well kept, the balcony overlooking the forest was especially lovely for a morning cup of tea. The breakfast & food was lovely & there is a good choice for everybody, even my very picky partner! One thing that makes this place extra special is definitely the staff - they are a true example of amazing hospitality! Nothing is too much trouble, they are always smiling, happy & approachable, they literally cannot do enough for you! They were happy to talk to & teach us about local cultures & teach us a few ‘ways of Bali’ as we wanted to be as respectful as possible in their country. I could write so much more but these are just the key points that were amazing! Thank you so much, we will definitely be back & recommending to people!

Anita Morris

Stunning location and views of the forested valley. Beautiful rooms. Gorgeous pool lives up to photos. Great breakfast spread. Friendly, helpful staff. That said, they inexplicably removed the fruit basket from our room on the second day. Breakfast service on the first and second day were excellent. Disastrous on day 3. The rooms are beautiful but the bathrooms look worn - corners especially don’t look properly cleaned, faucets have lost their shine, and thick caulking around toilet and sink show their age. Finally, we had dinner at the evening dance performance and didn’t find the dishes particularly flavourful. We very much enjoyed our stay but expected more at this price point.

Mitchell Carp

An amazing experience in a rain forest setting. The staff were very attentive to ensure maximum service and comfort. Every staff member also acted as your personal concierge eager to suggest excursions and side trips to experience the local culture. I highly recommend this upscale hotel as a relaxing alternative to traditional resorts.

Niels Briet

Dear Alila Ubud team, You made my recent 3 day stay truly wonderful, relaxing, and totally unforgettable. I loved the activities such as the rice paddy walk, and the traditional dancing and music during two of the dinners. And I loved being chosen or asked to come and join in with the dancing on both these evenings. All the staff are super friendly and truly make you feel at home, actually more than make you feel at home. They go above and beyond, and nothing is too much. All the food was wonderful, from the traditional locally grown and sourced foods, to also the western foods. All prepared and served magnificently. The view was truly amazing, and from my room 201, which was right next to the restaurant and pool, I looked down into the lush rainforest valley. You couldn't ask for better. And then there was Alila Spa. I made that my home away from home. A massage each day I was there, including on the morning of my sad departure. The staff there are truly magnificent and provided me with a different massage each day, including one that I would highly recommend, which is the one in the rainforest itself. Wow ❤️. The other massages were great too. I know there were plenty of things to do and see in and around Ubud (a must visit place in Bali in my opinion) but once I arrived at Alila Ubud, I did not want to go anywhere else. Thank you, thank you, THANK YOU. I hope to return in the not too distant future, and hopefully stay longer than 3 days. Please pass on my thanks to ALL the staff, they all do an amazing job at from the moment you arrive to the moment you leave, and every moment in between. A special thanks to all the spa staff, I loved every second of all my 4 massages. Many thanks, I will recommend you to anyone I know who is going to Bali, and hope to return there when next in Bali. With gratitude Niels 🙏 😀 ❤️

Amit Kinger

We stayed at the Hyatt Alila in Ubud and were truly impressed by the serene, nature-immersed setting. The location is incredibly peaceful—perhaps a bit too relaxing for my personal taste, but my wife absolutely loved it. The infinity pool is a major highlight with breathtaking views of the lush jungle—easily one of the best spots to unwind. Breakfast was generally good, though service was inconsistent depending on the staff, especially at the egg station. We stayed in a Pool Villa, and the room was fantastic. The private pool was a great size, and the outdoor bathtub surrounded by a fish pond was simply magical—such a unique and calming experience. One downside was the monkeys—they were quite aggressive and made us a bit uneasy at times. Also, during a heavy rain, the roof of our villa started leaking, and we had to mop the floors ourselves to avoid slipping. The hotel offered to move us to a different villa (not a pool villa), but repacking would’ve been a hassle, so we declined. Unfortunately, there was no other compensation or follow-up, which was a bit disappointing for a property of this caliber. Overall, it’s a beautiful property perfect for nature lovers and those seeking tranquility, with a few service inconsistencies and room issues that hopefully are one-offs.