Mercure Resort Sanur

- “‪JCC1177‬” -

The room are slightly dated and breakfast overpriced but everything else was amazing. Breakfast averages £7.50 each for buffet style. Would advise you venture onto the front for more options. Beautiful beach, pool, massage options and staff.

Emma

I stayed here for a week during a yoga retreat. Very clean and very calming place. We had no problem with mosquitoes at the hotel. The room was standard nothing extra. The staff was amazing, when we extended our stay for one night they went out of their way to find a room even though they were fully booked. The cleaning guy was so sweet!

Lukarte Turner

We stayed at Mercure Hotel in Sanur for 9 nights last month. The place is very clean, beautiful, the swimming pool are very clean and gorgeous, and the water is fantastic, so warm! It is unreal. We are both vegan, and the hotel provided us with delicious breakfast and soya milk every morning. The best part were the staff, the people there, everybody working in there. Thank you all so much, for making our holidays so perfect! We will be back in Sanur next year, and then we will be back at the Mercure hotel. For sure. I will personally contact them to discuss prices. Thank you all!

Shendrit Gashi

I stayed here last year in September, and it was honestly such an amazing place to stay. Let’s start with the rooms, the room was very spacious but it did feel a little dated. It was clean but it could have been cleaner in my opinion. I feel like if the cleaning staff had a little more training it would be amazing! And if the rooms got a little update it would have been perfect. But it was nothing to bad at all so it’s just some tips The service, The service is absolutely amazing, everyone was extremely kind and so helpful. They are ready to do anything for you whenever! The food, We only had breakfast here but it was a very big buffet with alot of options! Probably the most options i have ever had seen in any hotel, and everything was very fresh The location, i can’t speak enough about this location, it was honestly so amazing! The resort has a whole flower and tree garden with lots of different plant species. The resort has a beautiful and flowing layout with a private beach to it, which makes it a max 2 min walk to the beach! The beach is also amazing with a lower tide and clean blue water! Also if you want to you could take a 30 min walk on the beach all the way to the mall or other fun points which are close, but if u don’t want to walk you can easily get a grab! I definitely would recommend this hotel to people who are going to bali! As it’s so central to everything and other cities, the location and service on this resort is just breathtaking

Jihee Kim

What we liked: The mature gardens and the space around the buildings and facilities. The nature in the mature gardens such as geckos, snails, birds and other insects. The quiet location in southern part of Sanur yet the various eating out options in close proximity. What we disliked: The level of cleanliness – This is not about the age of the facilities. We were aware of the maturity of the facility. It’s about how the room and other facilities are taken care of to maintain the cleanliness. Where to start. I requested the 3 rooms to be cleaned every morning while we were in the breakfast. The housekeeping had happened every morning but I needed to call the reception requesting the floor cleaning a couple of times as it hasn’t been done. In my room, the hand basin and the surrounding area haven’t been cleaned during the housekeeping. I didn’t request the cleaning separately thinking it would be done the next day. That day never came. After housekeeping was done, the water glasses and the coffee mugs were not replaced. Instead, they were wiped and put upside down on the paper coasters. I requested clean water glasses and coffee mugs through the reception but the delivered glasses and mugs were not clean at all. After that, I washed the glasses and mugs myself. Plus, coffee, tea and sugar sachets were not restocked during the housekeeping. The worst of all was the air conditioner filter. As my husband was developing a cold symptom from the previous week, he was spending more time in the room thinking that would help him to recover rather than spending time in the pool. Then, on Day 4, he realized he was sniffling less when he was sitting in the balcony. The difference between inside and outside of the room? The A/C(ordinary reverse cycle unit). What he found when he opened the A/C was a filter which was completely covered with grey dust. It was so thick that looked like some sort of stuffed toy with grey fur. I checked the A/C in other 2 rooms. They were fine. P.S. the photo of the filthy filter is not posted here as it’s too gross. Happy to share privately if you want to see. Please request. Worth mentioning – Room serviced Soto Ayam(chicken soup) was delivered without any cutlery. The lady returned with a spoon but my husband had already finished the soup with a teaspoon. Once I requested bottled water. I couldn’t wait any longer so I decided to walk to the reception. When I walked out of the room, there was a trolley parked between two rooms with a cleaning gadgets and bottled water. I was happy to help myself with the bottled water. When I informed the spillage on the floor to staff at the breakfast 3 times in separately occasions and locations, only once it was cleaned immediately. The other two times, the staff who were informed did not take any actions. So we informed the other staff thinking that there was a communication issue. It was only cleaned after the third time. We assumed there was “not my job” attitude between the staff.