Overview
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.
How far is the nearest beach?
The Barcelo Maya Palace is located next to the beach.
Distance from resort centre
A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.
Distance from airport
Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "A Variety of Restaurants")
Restaurant
![Bar]( "Bars and Lounges")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "18-Hole Miniature Golf Course")
Golf
![Parking]( "Free Parking")
Parking
![Shuttle]( "Guest Transportation Service (8am to 2.30am)")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterparks")
Waterpark
Junior Suite
- Balcony/terrace
- King-size bed or 2 double beds
- TV
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
Junior Suite Pool View Premium Level Room
- Premium Level benefits
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Junior Suite Oceanfront Premium Level
- Premium Level benefits
- Exclusive location
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa bed
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Family Junior Suite
- Terrace
- Living area
- King-size bed
- Separate bedroom with 2 single beds
- TV
- Sofa bed
- Radio alarm clock
- Air conditioning
- Telephone
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Premium Level Oceanfront Suite Room
- Terrace
- King-size bed or 2 double beds
- TV
- Wi-Fi
- Living room
- Radio alarm clock
- Air conditioning
- Fan
- Desk
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
All-Inclusive
The Barcelo Maya Palace all-inclusive programme includes the following:
- Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
- Unlimited national and a selection of imported drinks at an array of bars
- Welcome cocktail
- Access to 9 swimming pools
- Towel and chair service at the beach and pool areas
- Waiter service at the pool area (10.30am to 6pm)
- 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
- Daily and nightly entertainment with activities for all ages
- Barcy children’s club
- Access to theatre for live shows and performances
- Day and night time activities for adults and children
- Nightclub for teenagers
- Pool and giant chess
- Guest transportation service (8am to 2.30am)
- In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
- In-room coffee maker with bottled water, coffee and tea
- Tennis
- Multi-sports court
- 18-hole miniature golf course
- Gym
- Activities programme
- Non-motorised water sports
- Tips and taxes included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Premium Level
Premium Level privileges include the following:
- Personalised check-in and check-out in exclusive Premium Level area
- Exclusive concierge service for Premium Level guests
- Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
- Pool towels in rooms
- VIP mini bar, with soft drinks, water, domestic beer and snacks
- Luxury toiletries
- Turn down service
- Priority restaurant reservations
- Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
- Premium drinks in all bars and restaurants
- Free local calls
- Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
- Express laundry service at normal rate
- Room service
- 20 per cent discount at the spa and on beauty salon services
- 10 per cent discount at the gift shop
- Aromatherapy menu
- Late check-out at no additional charge (subject to availability)
- Bottle of aged 100% agave tequila (for 4-night minimum stays)
- Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
- Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay
Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.
Dining
Mirador Buffet Restaurant
La Hacienda Buffet Restaurant
Caribe Restaurant
Rodizio Restaurant
Brasserie Restaurant
Coral Grill Restaurant
- Grill restaurant serving light buffets and sandwiches
*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
4.9
Google reviews (41478)
0rnela G
Araceli C. Was one of our waitress at while we were dinning at the Hacienda buffet, she was very sweet and patient and help get drink and other foods! There are numerous restaurants and buffets here, believe me you won’t ever be left hungry here.
The rooms are clean, and the balcony has a drying rack in the wall to hang things which was nice to have especially after a day at the beach and/or pool. Though it can get cold in the rooms sometimes, so keeping an eye on the A/C is important.
The pool grounds and water are quite clean despite the huge amounts of people that visit here. There is a bar located directly in the pools so swimming up and grabbing a drink is very easy, but there are waitresses that come up and ask you what you’ll like to enjoy.
The beach is also very clean, no litter just debris from trees. It’s also better to wear water shoes while swimming or being a the beach in general, different kinds of wildlife and sharp rocks can be at the beach or under your feet, so be careful. Otherwise it’s overall quite nice.
Try Learn
We had a wonderful time at the Barcelona Palace last month. The food was excellent, and we received great follow-up regarding food allergies. Damaris Ortega was incredibly helpful and attentive, managing our food allergy concerns at the buffets daily. Additionally, I would like to extend my gratitude to the kitchen staff for their exceptional work in preparing delicious meals and accommodating our dietary needs. Their efforts truly enhanced our holiday experience.
yesenia Lopez
3rd family vacation here and each time it has gotten worse.
I’ll start with saying that room cleaning has been the best so far but other than that everything else is 1 star maybe 2.
Check in took us 1.5 hours (others 2.5hrs)
Rooms were not placed in building that was requested by bride.
Food was just not good 90% of the time.
Table service was mediocre.
Room was stocked with snacks/sodas once in 7 days! I have 3 kids so snacks are needed.
Room service is only included for premier which was never the case before.
Food in restaurants absolutely not good. Usually is better than the buffet but we preferred the buffet this time.
For the wedding part don’t even waste your money on the coordinator. No help what so ever.
So upset with service.
Like any other place of course there were the ones that were very helpful and we appreciated them. We tipped well to show appreciation as well. But unfortunately will not be back.
Matthew Travers
My mom stayed here in 2023 with my sister and loved it so much she wanted me to experience it as well when she had a chance to go back the following year. Santiago Cab and Wendy Damian were so friendly and were part of the morning and lunch staff. My mom had Santiago as her waiter last year, and he made me feel welcomed and was very attentive to the table. We had a great stay at Barceló Maya palace!! We felt very safe and the resort was so beautiful. There are also a bunch of excursion options.
Justin Gregoire
Let me start off by saying, I love this hotel. Location, food, looks. Amazing. I love how it’s connected to a system of other Barceló hotels so you can walk to their restaurants.
They have friendly staff and all! The only reason I put two stars is because the room service. I was getting out of my room in the morning and the cleaning lady asked us if we wanted our rooms cleaned with the door sign clearly put up saying not to clean and we said “if you want yes” and she seemed mad at us like if we insulted her. It doesn’t stop there with room service. When I say don’t even risk leaving belongings out, I mean it. They will steal anything they put their grubby hands on. I’ve never had this problem before but only this hotel. We got stolen a block charger(and you know how much those are at Apple) we got stolen from a used razor and tweezers. What the hell? The restocking guy didn’t even fully restock our fridge and we had to complain two times to the front desk before finally getting drinks. If you have an iPad or Mac to do work on do not leave it out, put it in the safe or bring it with you because they won’t hesitate to snatch it.
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