Overview
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.
How far is the nearest beach?
The Barcelo Maya Palace is located next to the beach.
Distance from resort centre
A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.
Distance from airport
Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "A Variety of Restaurants")
Restaurant
![Bar]( "Bars and Lounges")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "18-Hole Miniature Golf Course")
Golf
![Parking]( "Free Parking")
Parking
![Shuttle]( "Guest Transportation Service (8am to 2.30am)")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterparks")
Waterpark
Junior Suite
- Balcony/terrace
- King-size bed or 2 double beds
- TV
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
Junior Suite Pool View Premium Level Room
- Premium Level benefits
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Junior Suite Oceanfront Premium Level
- Premium Level benefits
- Exclusive location
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa bed
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Family Junior Suite
- Terrace
- Living area
- King-size bed
- Separate bedroom with 2 single beds
- TV
- Sofa bed
- Radio alarm clock
- Air conditioning
- Telephone
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Premium Level Oceanfront Suite Room
- Terrace
- King-size bed or 2 double beds
- TV
- Wi-Fi
- Living room
- Radio alarm clock
- Air conditioning
- Fan
- Desk
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
All-Inclusive
The Barcelo Maya Palace all-inclusive programme includes the following:
- Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
- Unlimited national and a selection of imported drinks at an array of bars
- Welcome cocktail
- Access to 9 swimming pools
- Towel and chair service at the beach and pool areas
- Waiter service at the pool area (10.30am to 6pm)
- 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
- Daily and nightly entertainment with activities for all ages
- Barcy children’s club
- Access to theatre for live shows and performances
- Day and night time activities for adults and children
- Nightclub for teenagers
- Pool and giant chess
- Guest transportation service (8am to 2.30am)
- In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
- In-room coffee maker with bottled water, coffee and tea
- Tennis
- Multi-sports court
- 18-hole miniature golf course
- Gym
- Activities programme
- Non-motorised water sports
- Tips and taxes included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Premium Level
Premium Level privileges include the following:
- Personalised check-in and check-out in exclusive Premium Level area
- Exclusive concierge service for Premium Level guests
- Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
- Pool towels in rooms
- VIP mini bar, with soft drinks, water, domestic beer and snacks
- Luxury toiletries
- Turn down service
- Priority restaurant reservations
- Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
- Premium drinks in all bars and restaurants
- Free local calls
- Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
- Express laundry service at normal rate
- Room service
- 20 per cent discount at the spa and on beauty salon services
- 10 per cent discount at the gift shop
- Aromatherapy menu
- Late check-out at no additional charge (subject to availability)
- Bottle of aged 100% agave tequila (for 4-night minimum stays)
- Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
- Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay
Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.
Dining
Mirador Buffet Restaurant
La Hacienda Buffet Restaurant
Caribe Restaurant
Rodizio Restaurant
Brasserie Restaurant
Coral Grill Restaurant
- Grill restaurant serving light buffets and sandwiches
*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
4.9
Google reviews (43833)
Kaitlyn LaBute
Beautiful beach view but the hotel itself has some work to do. The staff speak very minimal English and have a hard time sharing Information about the resort. our room was never cleaned till about 5 pm when we would be going getting ready in the room. the restaurants only had 9pm reservations every night. The bus that goes from hotel to hotel would see us walking to it and leave right away without waiting. Staff are asked to have guests give google reviews, with QR codes in their pockets, then watch as you write the review and ensure it looks good all while you are trying to eat at the buffet. That is why they are so highly rated when I think this hotel should have a lower rating. They also had a private event and blocked off one the hotels. They would not even let you walk the beach past the hotel, we paid to be able to have access to 4 properties but were denied without any warning one hotel would not be accessible due to an event. One night we stayed out late and wanted to sleep in so put a do not disturb on the door, our door was banged on for 5 mins at 9am by staff just to say they were painting near our room and complete disregarded the sign waking us up.There was also a ridiculous amount of kids, my relaxing vacation does not include baby shark by the pool.
Coastal Slumbers
We had a later breakfast at the Coral grill at the Palace and our waiter, Carlos Hey was absolutely fantastic. The best we’ve had in our many trips to Mexico. He talked us into a delicious layered coffee drink that was very “especial”. We said okay for the fun of it and it was delicious. He took the time to get to know us and remembered all of my family’s names, just the most lovely and friendliest of people who really made us feel welcome! Thank you for a great breakfast experience Carlos! 👍🏼👍🏼👍🏼👍🏼 - from Maria, Andrew, Rory & Avery from British Columbia, Canada 🇨🇦
brett childs
This place is overall incredible. The weather was about as perfect as it could be (we are here over Christmas). The staff are incredibly kind and the beach is great. The food is good, not the best but good.
The shows are a bit lacking, but family friendly and a decent way to spend an evening. The pool area is incredible. Unlimited drinks, great staff, and just the coolest pool ever. Was a bit hard to find a pool chair as they go really quick.
Over all a great experience.
Tammy
We spent five nights here as a family of 14, 10 adults and four kids under five.
Check in was easy and we were greeted warmly.
Our family loved this resort and all the amenities it had to offer. The grounds were kept beautifully (They raked the beach every night) and the meandering paths to get to the other resorts in the complex were kept clean.
The rooms were spacious and clean. Staff always friendly and helpful. We felt the buffet food had a good variety daily and for food prepared in large quantities, it was good.
The beach is lovely- you just have to be careful of the rocks when venturing out. We saw a lot of marine life, including turtles, in the crystal clear water.
The girls and I did the aromatherapy spa one day, and also a massage. It was excellent! Book ahead as it gets busy in the afternoon hours. Our family also had members that parasailed, went fishing and did the dolphin encounter. We also did the pool exercise class and a son did a fun pool game one day.
The few areas of improvement I would suggest:
Have more chairs! It was frustrating to get outside at 7 am and have every single chair taken already with towels. It would have been nice for us to be able to get even two chairs for our large group but it proved impossible. Many chairs then sat empty during the day, but people’s “stuff” was in them, so you couldn’t take them.
Allow dinner reservations to be made when booking the vacation. We only had dinner in the restaurants two of our five nights, due to them being fully booked. Another night in a restaurant would have been great. I met some people who booked only a month ago, yet they got dinner reservations easier than we did (we booked in May and traveled after Christmas).
It would be nice to have a few more activities throughout the day, like a cruise ship offers. Trivia at a bar indoors, sing along piano early evening, etc. It would have made the days well rounded.
Thank you for a wonderful, relaxing family vacation. We will cherish those memories for years to come.
JoanneGV
If you’re an older adult looking for a nice quiet place with entertainment, don’t come here. I have never seen so many kids in my life. They run all over the place with hardly any supervision from their parents. Try to find a chair on the beach after 8:30 am. Good luck. Parents with kids reserve chairs at the pools and beach. We had to get up at 7:00 am to reserve a chair.
The one good thing about this place is the excellent food. But it’s not for me
More...
