Overview
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at thi...
A spectacular world of tropical delights and 5-star luxury is waiting to be experienced at the magnificent Barcelo Maya Palace, on Mexico’s magical Riviera Maya. Located in the grounds of the Barcelo Maya Grand Resort complex, you can stay at this fabulous hotel and enjoy the facilities, dining venues and hospitality on offer at 5. An ideal destination for travellers of all ages, this sublime all-inclusive retreat offers endless leisure and entertainment options, along with sumptuous accommodation and staggering natural surroundings. Whether you’re seeking total comfort and relaxation, fun for all the family, or a scintillating romantic retreat, the Barcelo Maya Palace ticks all the boxes and promises the holiday you’ve always dreamed of.
How far is the nearest beach?
The Barcelo Maya Palace is located next to the beach.
Distance from resort centre
A variety of activities and tours can be found within a short drive of the Barcelo Maya Palace.
Distance from airport
Cancun International Airport is approximately 79km away from the Barcelo Maya Palace.
![Pools]( "Swimming Pools")
Pools
![Restaurant]( "A Variety of Restaurants")
Restaurant
![Bar]( "Bars and Lounges")
Bar
![Gym]( "Fitness Centre")
Gym
![Beach]( "Next to the Beach")
Beach
![Golf]( "18-Hole Miniature Golf Course")
Golf
![Parking]( "Free Parking")
Parking
![Shuttle]( "Guest Transportation Service (8am to 2.30am)")
Shuttle
![Spa]( "Spa")
Spa
![Wifi]( "Wi-Fi")
Wifi
![Kids Club]( "Children’s Club")
Kids Club
![For Families]( "Family-Friendly")
For Families
![Waterpark]( "Waterparks")
Waterpark
Junior Suite
- Balcony/terrace
- King-size bed or 2 double beds
- TV
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
Junior Suite Pool View Premium Level Room
- Premium Level benefits
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Junior Suite Oceanfront Premium Level
- Premium Level benefits
- Exclusive location
- Balcony/terrace with pool views
- King-size bed or 2 double beds
- TV
- Free Wi-Fi
- Radio alarm clock
- Sofa bed
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Room service (local charge)
- Iron and ironing board
- Bathroom with bathtub and shower
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Family Junior Suite
- Terrace
- Living area
- King-size bed
- Separate bedroom with 2 single beds
- TV
- Sofa bed
- Radio alarm clock
- Air conditioning
- Telephone
- Fan
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
Premium Level Oceanfront Suite Room
- Terrace
- King-size bed or 2 double beds
- TV
- Wi-Fi
- Living room
- Radio alarm clock
- Air conditioning
- Fan
- Desk
- Safe
- Coffee machine
- Mini bar, replenished daily with beer, soft drinks and water
- Iron and ironing board
- Bathroom with shower
- Hairdryer
- Bathrobe
- Slippers
- Toiletries
- Pillow menu
All-Inclusive
The Barcelo Maya Palace all-inclusive programme includes the following:
- Breakfast, lunch and dinner in a wide variety of restaurants (all a la carte restaurants require prior reservation)
- Unlimited national and a selection of imported drinks at an array of bars
- Welcome cocktail
- Access to 9 swimming pools
- Towel and chair service at the beach and pool areas
- Waiter service at the pool area (10.30am to 6pm)
- 2 waterparks with slides and waterfalls (located at the Barcelo Maya Palace and Barcelo Maya Colonial hotels
- Daily and nightly entertainment with activities for all ages
- Barcy children’s club
- Access to theatre for live shows and performances
- Day and night time activities for adults and children
- Nightclub for teenagers
- Pool and giant chess
- Guest transportation service (8am to 2.30am)
- In-room mini bar stocked daily with bottled water, soft drinks and domestic beer
- In-room coffee maker with bottled water, coffee and tea
- Tennis
- Multi-sports court
- 18-hole miniature golf course
- Gym
- Activities programme
- Non-motorised water sports
- Tips and taxes included
Details may be subject to change. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
Premium Level
Premium Level privileges include the following:
- Personalised check-in and check-out in exclusive Premium Level area
- Exclusive concierge service for Premium Level guests
- Welcome gifts in rooms (petit fours and a bottle of sparkling house wine)
- Pool towels in rooms
- VIP mini bar, with soft drinks, water, domestic beer and snacks
- Luxury toiletries
- Turn down service
- Priority restaurant reservations
- Exclusive use of the Premium Level Lounge with use of newspapers, books, board games, international beverages, canapés, continental breakfast and free internet (7am to 11pm)
- Premium drinks in all bars and restaurants
- Free local calls
- Free Wi-Fi access in allocated areas of each hotel (2 passwords per room, one device at a time)
- Express laundry service at normal rate
- Room service
- 20 per cent discount at the spa and on beauty salon services
- 10 per cent discount at the gift shop
- Aromatherapy menu
- Late check-out at no additional charge (subject to availability)
- Bottle of aged 100% agave tequila (for 4-night minimum stays)
- Logo Shop souvenir and a surprise gift for children under 12 years of age (for 4-night minimum stays)
- Access to the hydrotherapy circuit at the spa, once daily for the entire duration of the stay
Details may be subject to change. You will be provided with full details of the Premium Level privileges on arrival at the hotel.
Dining
Mirador Buffet Restaurant
La Hacienda Buffet Restaurant
Caribe Restaurant
Rodizio Restaurant
Brasserie Restaurant
Coral Grill Restaurant
- Grill restaurant serving light buffets and sandwiches
*Guests also have access to the buffet restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and the Barcelo Maya Tropical
4.9
Google reviews (43569)
JoanneGV
If you’re an older adult looking for a nice quiet place with entertainment, don’t come here. I have never seen so many kids in my life. They run all over the place with hardly any supervision from their parents. Try to find a chair on the beach after 8:30 am. Good luck. Parents with kids reserve chairs at the pools and beach. We had to get up at 7:00 am to reserve a chair.
The one good thing about this place is the excellent food. But it’s not for me
J Mk
We recently stayed at the Barcelo Maya Palace Resort with my husband and our two children. Overall, we had a fantastic time during most of our stay. This resort is truly perfect for a family vacation. The hotel is beautiful, the food is diverse and delicious, the beach is pristine, and the kids' pool was an absolute hit with our little ones. Everything was well-maintained, and we felt very comfortable throughout our trip—until the last hour.
Unfortunately, our experience was marred by how we were treated after checking out. We checked out around 9 AM and had about 1.5 hours left to enjoy the resort before leaving. Once our all-inclusive bracelets were removed, the atmosphere changed dramatically. When we went to breakfast, the service was noticeably poor compared to the rest of our stay.
We requested highchairs for our kids, water in paper cups for them, and some drinks, but none of these were provided. It felt like the staff noticed we no longer had our all-inclusive bracelets and treated us differently. Even though we had a special ticket to show that we were still entitled to eat there, it felt like we were no longer welcome. The stark contrast in service during those last moments left a sour taste in what had been a wonderful experience.
While the resort itself is exceptional and perfect for families, the way we were made to feel during our final hour was disappointing. For this reason, I am giving this review a low rating. Customer service should remain consistent until the very end of a guest's stay, and unfortunately, that wasn't the case for us. I hope the resort takes this feedback to heart and ensures future guests don’t leave with a similar experience.
Tammy
We spent five nights here as a family of 14, 10 adults and four kids under five.
Check in was easy and we were greeted warmly.
Our family loved this resort and all the amenities it had to offer. The grounds were kept beautifully (They raked the beach every night) and the meandering paths to get to the other resorts in the complex were kept clean.
The rooms were spacious and clean. Staff always friendly and helpful. We felt the buffet food had a good variety daily and for food prepared in large quantities, it was good.
The beach is lovely- you just have to be careful of the rocks when venturing out. We saw a lot of marine life, including turtles, in the crystal clear water.
The girls and I did the aromatherapy spa one day, and also a massage. It was excellent! Book ahead as it gets busy in the afternoon hours. Our family also had members that parasailed, went fishing and did the dolphin encounter. We also did the pool exercise class and a son did a fun pool game one day.
The few areas of improvement I would suggest:
Have more chairs! It was frustrating to get outside at 7 am and have every single chair taken already with towels. It would have been nice for us to be able to get even two chairs for our large group but it proved impossible. Many chairs then sat empty during the day, but people’s “stuff” was in them, so you couldn’t take them.
Allow dinner reservations to be made when booking the vacation. We only had dinner in the restaurants two of our five nights, due to them being fully booked. Another night in a restaurant would have been great. I met some people who booked only a month ago, yet they got dinner reservations easier than we did (we booked in May and traveled after Christmas).
It would be nice to have a few more activities throughout the day, like a cruise ship offers. Trivia at a bar indoors, sing along piano early evening, etc. It would have made the days well rounded.
Thank you for a wonderful, relaxing family vacation. We will cherish those memories for years to come.
brett childs
This place is overall incredible. The weather was about as perfect as it could be (we are here over Christmas). The staff are incredibly kind and the beach is great. The food is good, not the best but good.
The shows are a bit lacking, but family friendly and a decent way to spend an evening. The pool area is incredible. Unlimited drinks, great staff, and just the coolest pool ever. Was a bit hard to find a pool chair as they go really quick.
Over all a great experience.
Andrew Newbery
We have been coming here for 15 years because Barceló Maya is a wonderful place, a huge resort with lots to do. The beach is good although rocky is some areas and at the Palace end you can always see fish and turtles swimming with you. Water is warm, shallow and relatively calm. Rooms are clean and well maintained, a little dated at the Palace. The grounds are beautiful. Many food options, some of the a la carte restaurants are not great though. Lots of activities with enthusiastic staff. Great gym and spa. If I have to find faults they would be that have noticed over time there have been cut backs in some services, the lobby bar snacks have declined in quality, the wine list has been priced out of reach for average guests, no good Mezcal available, sun chairs are not available unless you get up at 7 am to reserve them, some fish and steak options have disappeared from the buffets. Hopefully the management will address these issues to keep people coming back.
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