BlueBay Grand Esmeralda

Fady Basta

I recently stayed at the Blue Bay Grand Esmeralda resort, and I have to say that the highlight of my experience was the outstanding service provided by Andres Eduardo, the VIP Supervisor. From the moment we arrived, Andres went above and beyond to make sure every detail of our stay was perfect. He was always attentive, approachable, and genuinely dedicated to ensuring we felt welcome and cared for. Whether it was arranging special requests, answering our questions with patience, or checking in to make sure everything was going smoothly, his professionalism and warm hospitality truly stood out. Thanks to Andres, our stay felt personalized and stress-free. It’s rare to meet someone who combines efficiency with such kindness, and he truly embodies what excellent customer service should be. Blue Bay Grand Esmeralda is lucky to have him, and I highly recommend anyone visiting to connect with Andres for an exceptional VIP experience.

Tracy Henderson

I just wanted to take time to give praise to our waiter “Fernando UC”, all the staff were great but Fernando stood out. He went above and beyond and he is so friendly and happy all the time, his laughter is contagious. Fernando made our dining time all the more enjoyable, can’t thank him enough!

San Dip

I don’t understand why so many negative reviews on this resort. We stayed BlueBay grand Esmeralda with our two kids. Upon check in we upgraded our rooms to partial ocean view $300 cad to be closer to the ocean and main pool. Its well kept good room nice view but, i don’t mean other basic rooms are the same. The food was amazing we enjoyed until last minute of our stay. Very friendly staff from kids club to bar tenders to servers to reception good people. The ocean though it’s not swimmable. The entertainment was also is okay except the music selection. Overall for the money we paid it was a great deal.beautiful landscape too.

Elisha Joseph

The service was impeccable especially at the restaurant jaal-ha, Miriam took such good care of us, catering to us without missing a beat, all with a smile, I felt welcomed and comfortable every single time I ate there. As well as all the other employees, they were all so pleasant and nice. Not a single bad experience here. I definitely recommend coming here for a vacation. I will certainly be coming back.

Tracy Moore

Do not waste your money had the worst service!! Buildings are old the toilet came right off the floor and we had to change rooms at 3 am in the morning. They had a night they didn't have enough food for the amount of people they had, for the buffet. Then we book the steak house for our last night. We purposely did not eat lunch as we were looking forward to the dinner. When we get there they tell us there is no steak house just the regular buffet. If you make changes inform your guests. Lastly it seemed they pulled a scam. The Day before departure, I went to go return the two beach towels. I was supposed to get a card But the gentleman in the towel booth did not give me a card back I asked is there not something else I should get or do you mark down a room number and he told me no So then the next day we go to check out and we don't have the towel card and so they charge me $60 US for two used shitty brown towels that I didn't even get to take home with me To argue That I asked the man in the towel booth and he told me there was nothing else I needed to do. The manager came out because at this point, I was clearly upset and told me if I don't pay it they're holding my luggage hostage so I can't leave but They would kick me off the property so at this point because the bus was getting ready to leave. I had no choice but to pay the $60 US which equals $99 Canadian I will never ever give blue Bay grand Esmeralda my money. Unbelievable. I honestly hope people really listen to this that it really was a pretty crappy place. Go spend your money elsewhere. You'll have a much better time.