BlueBay Grand Esmeralda

Victoria Rothenbush

I don’t like giving bad reviews, just honest ones. Overall it was an enjoyable trip. The resort plans out daily activities well. Food is pretty good but my husband did get food poisoning one night, along with a few other people we had met around the resort. Rooms are clean but re-stocking of waters, coffee, toilet paper were inconsistent. The shower only had luke warm water, never hot. Public bathrooms were very uncleanly, or was constantly out of stalk with toilet paper and paper towel. Staff was friendly and very helpful. The pool area is amazing, but difficult to find a spot to sit due to lack of sunbeds and chairs, same with the beach. Highly recommend visiting the lagoon, down from the resort. Would I ever go back? Probably not. But is the resort worth trying, being that it’s more affordable than most places? yes!

Syd Ferreira

This resort is rated a 4-5 star it should be rated a 2-3. Buffet food is awful. All 7 nights I was here I was only able to book 2 ala cart dinners because they only let you book a day before to reserve. By the time I tried booking it was fully booked. When you try to complain, staff are rude and dismiss you. My family and I paid a lot of money to be here and it was honestly a scam. Room were just disgusting, mold walls, washroom stunk of sewer. Rust all over bathroom sink and shower and mirror. Cleaning staff did their job properly and were very kind. Some wait staff were friendly and attentive. Bartenders were the best, and others were rude (hostess). Beach was nice but was too small. Pool area was decent and entertainment was great. I would never recommend this resort to anyone and for $2000 it was a rip off!

Bob Thomas

This is the only review you need to understand the resort. If you are 18-45 Don’t book if you want to have a really good time. I came for my birthday and I wish I spent a little more and went somewhere else. Don’t get me wrong the people on the resort was great up until the point where they try to get you to sit in their 90 minute presentation to buy their packages. It felt really sneaky to ask for our ids and credit cards without explaining what you need it for. Luckily I know how to speak up for myself. The food was limited. If you don’t eat pork good luck! Their burgers were FIRE though I give them that. Entertainment was a complete joke. The rooms have mold, we had no hot water, unless you see cleaners in the hallway you won’t have a face rag, the beds had stains too. Their app was horrible we couldn’t get any reservations anywhere and was stuck with the buffets. The internet service kept going in and out every 15 minutes which made life more miserable . There are limited beach chairs so you have to make sure you wake up at 8am to put a towel on a chair for you and your party before everyone wakes up and comes out. It’s impossible to find a chair once it hits 10am. Like I said the people were respectful and courteous but it’s not a 5 star hotel more like 2.

Darlene Niehaus

The grounds are beautiful and well lite during the evening. Staff are okay....some very good and some, not so much. There are koali walking around scavenging food, trying to get in restaurants, and diving in garbage. The staff clap loudly to get them out. I've seen them on and under guest tables. Tap water is lukewarm, and there is no water pressure in the shower. The general buffet for lunch and dinner is okay; breakfast is much better. It's not a 5 star resort, maybe a 3 star. The resort needs an update everywhere, and staff need more training for friendliness and efficiency. I would not recommend it and will not return.

Jack Bieler

This resort is a little run down, with decent facilities (beach, pool) but showing its age (both elevators in our building were broken most of our stay). They will constantly pressure you to join their privilege club, sit through a presentation for perks, etc. The food looks good, with lots of variety, but for some reason I never had an appetite when it came to actually eating it. The only really outstanding food item was an exquisite cauliflower soup at one of the specialty restaurants. However the low rating is mainly because there was a nagging feeling of dishonesty from the staff. Several incidents left us with very low confidence about the place, and bitter feelings. Can't prove anything but we’ll pick a different resort next time. 1. My wife left a personalized jacket on a chair at one of the bars. No one could have honestly not noticed that it belonged to a guest. It was not turned in to Lost & Found; it just disappeared. 2. My goddaughter left her rings, one with a very small ruby, on the end-table next to her bed. It disappeared one day while we were out, when housekeeping were the only people in the room. 3. Upon checkout, we were not allowed to leave the property until we paid a $50 fee, without any documentation. The desk clerk maintained that it was mentioned on a letter she claimed we had been sent, but refused to explain it, and refused to give permission for us to be released from the resort until my wife relented and paid. We requested a statement explaining the charge and she refused, and the management company did not respond to subsequent email and phone requests.