BlueBay Grand Esmeralda

Tina Lynn

We stayed at this resort 2 weeks ago, first time. Myself, husband and 2 girls (14 and 15). I gave 4 stars for our room only because the sink drain had a strange smell. But the water pressure and temp in showers were always perfect. We stayed at building 6. Housekeeping had our rooms super fresh, the rooms were very clean (despite being dated, they keep their property very clean). Fridge was always stocked. The service from every single staff member there was phenomenal. Staff was so kind, attentive, helpful and made us laugh, feel so welcomed and really connected with us. We requested our room be decorated a certain way for our daughters 13th birthday, and it was beautiful! She felt so special. At the steak night restaurant a server made Minnie mouse ears out of their cloth napkins and put them on our girls heads, it was so memorable for us. They laughed so much. I really appreciate the kind gestures they have made to make our stay very enjoyable. The food was fantastic and so many options - even for picky eaters (hot dogs, burgers, fries, salads, fruits, the list goes on). They had many shows, which we all absolutely loved. We were however a little disappointed in the lack of loungers throughout the day by the pools. I would see alot of people leave towels on loungers for 3 to 4 hours (while being absent from the pool area), which could have been left open for others to enjoy. But this issue didn't put a damper on our great stay. Our stay was fantastic nonetheless. We will definitely be back. Thank you all at blue bay grand Esmeralda. We appreciate everything you did to make our stay incredible 😊

Hulya Ugur

My stay at Blue Bay Esmeralda Hotel was absolutely phenomenal! From the moment we arrived, the staff welcomed us with warm smiles and exceptional service. The resort is beautifully designed, with lush gardens and stunning ocean views that truly make it a paradise. The rooms were clean, and well-appointed, providing the perfect retreat after a day of exploring. I especially loved the balcony. The dining options were diverse and delicious! Each restaurant offered unique flavors, and the buffet was always fresh and abundant. One of the highlights of our stay was the pool area, which was vibrant and full of fun activities. From water aerobics to pool volleyball, there was always something happening that kept us entertained. The poolside bar was a great spot to grab refreshing drinks while enjoying the lively atmosphere. What truly stood out was the attention to detail and the staff’s commitment to making our stay unforgettable. Thank you so much!

Silvia Schwarz

What a huge disappointment this all-inclusive hotel has been. This is the first and last time I will come. We are a group of 13 people spread across 5 rooms in building 6. The rooms have worn-out sheets and pillows that are completely flattened, offering no neck support. There is no hot water supply. Some rooms gave coffee makers others not. One of the building's elevators is out of service. Several rooms have rusted mirrors and rusted sink faucets. The A/C does not cool properly. There is no water pressure in the showers. The 24-hour snack bar in the Black and White area has never been open. The sound in the theater is deafening due to poor acoustics. The food is terrible. And instead of using disposable cups we have been using recicable ones that who know how are being wash and sterilized. 5 members of my group got food poisoning and no one seems to care. The hotel tend to rent or organize private parties for guests and while you are enjoying the pool the staff comes and kick you from the area to set up. There are no enough beach beds in any of the pools neither on the beach. If you want a cup of wine in a bar near the restaurant they serve you the wine in glasses instead of cups because they don't hav. The hotel is understaffed, and the remaining employees seem more focused on keeping their jobs than on providing good service. Additionally, my youngest child had to cut off the wristband identifying him as a guest. When I went to get a replacement, neither reception nor guest services would help. The assistant manager didn’t even show up and only offered a 50% discount, something that was never explained during check-in regarding the importance of keeping the wristband number. To top it off, a receptionist threatened to call security simply because I was asserting my rights. As someone with over 20 years of experience in the hospitality industry, I know the saying, "the customer is always right." It’s clear that in this all-inclusive hotel, everyone is afraid to speak up and make improvements. If you wish, you can find out who I am, as I will be staying here for several more days. I am a highly dissatisfied guest. This hotel does not deserve the 4-star rating it claims to have—it doesn’t even reach 3 stars.

Krystal Norris

Worst resort I have ever been to. You will be eating your special steak dinner, that you have to pay extra for, with raccoons and feral cats and so many birds that it would be impossible to keep the restaurant sanitary. The rooms are outdated and the money you pay for a swim out pool, it will never be cleaned. Everywhere you turn, there is an additional charge. We paid extra for an upgraded room, told that there are no additional charges, charged for cold room service fries. They have carts that run around the resort to pick people up, but you will almost never get one. By the time they get to the beach they are full. Lots of walking and zero shade. Beach is covered in seaweed and the special zones for people who have paid extra have no ice or go all day without even a bartender. They try to pitch you everyday to become a member at one of the worst Mexican resorts I have ever been to. It’s a joke.

Jeff Hofstra

My wife and 3 children (9,7,5) and i just finished a 9 day stay. It was amazing! My kids absolutely loved the kids club. There was great activities every day. They were never short for entertainment. The staff were amazing. There is quite a bit of walking but that allows for plethora of wildlife all over the resort which my kids can not stop talking about. I would highly recommend. The food was very good. And there is activities and performances every night. Perfect blend of entertainment and relaxation! Will definitely be staying again. Soon!