Beloved Playa Mujeres

Darcy Aitkens

This was our fourth trip to Beloved. The personalized service the quiet relaxed vibe will always be what keeps us coming back. The beach concierge crew take great care of their clientele with friendly service from Claudia, Denise and Sebastian. Waiters Antonio, Alex, Luis and Fernando provided great service and we never wanted for anything. Jaime at El Mar made our breakfast meals a great start to every day. While dining options are more limited as compared to a larger resort, the food quality is excellent and we never had a disappointing meal. We are already planning our next return.

Mike Boulet

The staff here really are the best. Among our top staff members we dealt with are Claudia, Fernando, Benito, Alex, Olga, and many more. They really do their best to make you feel welcome and go above and beyond to view things from your perspective to make sure you are taken care of. We were there on our honeymoon and they made things special for us, just do t forget to bring a record of solemnization or your marriage certificate. One complaint I have is about the other guests at the resort and that is that they get up between 7 and 8 in the morning to go put towels and beach bags on chairs at the beach to claim them. Then they go back to bed and come back to the beach 3 hours later just so they have a good spot. Part way through our trip the staff started being strict that people were not allowed to leave their chairs unattended on the beach for more than an hour and this helped a lot - thank you to the staff for doing this! This is an issue at every resort if have ever been to so it's not that big of an issues, just annoying that the other vacationers are not respectful about it and are so selfish. We feel that there are just slightly not enough chairs at the beach and the pools for the number of guests at this resort. We are vegetarian and there are lots of options for us at every restaurant. Also when we asked for modifications or substitutions the servers and kitchen staff got it right every time. The employees here are top notch and the best I've ever seen!!

Annie Carrillo

Beloved has been a dream vacation. The concierge staff at the beach area has made this an amazing experience and have made sure all our needs have been met. Denisse with her beautiful smile sets us up Immediately when we come to the beach in the morning and makes sure our lounge bed is just as we like. She frequently checks in to ensure everything is as we like it. Fernando brings us our drinks and always with a huge smile on his face. I don’t know how he keeps that smile running all over this beach, bringing drinks to everyone and is still so quick with bringing the drinks and he remembers our drink every time. He is definitely an asset to Beloved and should be commended on his exceptional customer service.

Molly Munn

This trip we splurged and got the Penthouse… yes the size is ridiculous however LOVED having a butler to help reserve dinner, spa sessions etc… the four pieces of laundry was a fantastic perk we have never had - game changer in regards to packing! Always LOVE my beach crew - Alex our server, and the beach concierge!!! Always so friendly and accommodating This is our second trip here at this location, and we have already booked our third! Picture is of one of our special breakfast provided to room… so yummy!!!

Nicole Zyra Abdon

Beautiful beach! Attendants Denisse, Sebastian, and Fernando are excellent and attentive. Very accommodating and polite! Servers come around every so often to check and make sure your experience is going well and take next food and drink orders but also clean up empty trays and glasses. Food and drinks delivered directly to you! I never had to leave my spot except when going to the bathroom or going for a dip in the pools. Rooms were also beautiful and clean! Housekeeping comes 2 times a day to clean and restock drinks and linen then comes back for a turn down service to prepare your bed for the night! Entertainment was fun and relaxing. I loved every minute of my experience!