Beyond Resort Kata

daisy downs

★★★★★ Review of Beyond Kata My partner and I have just returned home after spending 9 nights at Beyond Kata, and overall we had a wonderful stay. Rooms The rooms were clean, spacious, and well maintained, with a lovely large balcony. However, we were initially placed in a room with a connecting door, and unfortunately the soundproofing between these rooms was very poor. We could hear everything from our neighbours, which made it uncomfortable. We raised this with reception and were quickly moved to a room without a connecting door. This made a huge difference — it was completely quiet and perfect for the rest of our stay. Restaurant & Drinks We stayed on an all-inclusive package. The buffet food was consistently nice and well presented, although there was quite a heavy focus on fish, which may not suit everyone. The drinks were good quality and always enjoyable. Staff The staff were absolutely outstanding and truly made our holiday. Everyone was friendly, professional, and always willing to go the extra mile. A special mention must go to San at reception, who was exceptional. When we reported the noise issue with our room, she handled it brilliantly. She stayed in constant communication with us and checked in daily to make sure everything was okay and if there was anything else she could do. Her care and professionalism were second to none. We would also like to thank Glenn, the General Manager, for taking the time to listen to our concerns, sitting down with us to speak with us personally, and ensuring that all issues were addressed and resolved. His approachability and willingness to find solutions made a real difference to our stay. Tanu at the pool bar was also fantastic. He always had a smile on his face, made us laugh, and consistently went above and beyond. We encountered an issue with sunbed reservations starting as early as 4am, and although this was more noticeable during the latter part of our stay, Tanu made sure the hotel’s policy was enforced. He removed towels from unattended reserved sunbeds, despite receiving a lot of backlash from some guests. Throughout it all, he remained calm, professional, and assertive. Shout-outs also to Noel and Lena from the pool bar, who always had a smile on their faces and made our days brighter with their great sense of humour. Pool The pool itself is very nice, but sunbed reservation is a major issue. The hotel policy states that sunbeds should not be reserved before 9am unless they are being used immediately, and any unused sunbeds after one hour should be cleared. Despite this, many sunbeds were being “reserved” with towels very early in the morning with no guests present. I spoke with the General Manager, Glenn, who said he would look into the issue. While the problem continued for a couple of days, the situation improved significantly once the staff — especially Tanu — began actively enforcing the rules. From that point on, guests quickly learned that reserving sunbeds was not acceptable, and it became a much fairer system for everyone. Location The hotel is in a fantastic location, right on the beach. For the last few days of our stay, we chose to rent sunbeds directly on the beach, which was well worth it as they were guaranteed for the entire day and removed any stress around availability. Overall Beyond Kata is a great hotel in a perfect location with truly brilliant staff. If it weren’t for the exceptional assistance and dedication of the staff — especially San and Tanu — we may not have given this a five-star rating. However, thanks to their care, professionalism, and hard work, this hotel absolutely deserves ⭐⭐⭐⭐⭐.

Saverio Cal

Review: Beyond Kata / Beyond Resort (Phuket) We are staying here for four nights and unfortunately had a very poor experience, especially considering the premium price of this resort. The room itself is beautiful. We booked a Superior/Deluxe sea view room, and the accommodation was initially the only positive impression. Unfortunately, everything else fell far below expectations. From the beginning, the front desk staff were unfriendly and spoke very poor English, which was shocking after spending almost two weeks in Bangkok and Koh Samui, where hospitality and communication were excellent. The contrast is extreme. Housekeeping was unacceptable: • Used towels were left on the floor • “New” towels looked dirty and were carelessly draped over the shower • Our sleep shirts were thrown around the room and left wrinkled on furniture When we complained (by phone and in person), there was zero effort to compensate appropriately. The only response was that towels would be changed later. Which is the bare minimum, not a solution for such poor service at this price level. Dining was another disappointment. After eating at the steakhouse, we experienced severe stomach pain. The steak was flambéed with absinthe, but far too much alcohol remained on the plate, completely ruining the taste and possibly causing the issue. This was reported to the manager, but again, no real response, no empathy, no compensation. The overall atmosphere feels chaotic and unpleasant. Guests push and rush at the buffet, creating a cheap all-inclusive vibe that does not match a supposed luxury resort. Additionally, the beach is not private and not included. As soon as you sit on a sunbed, someone charges you (around €10 per day). This was never clearly communicated when booking a “beach holiday.” While the hotel pool area is included, this setup feels misleading. There are also many jellyfish in the water, making swimming uncomfortable and unsafe at times. Conclusion: You pay a luxury price but receive low-standard service, poor communication, and no sense of hospitality. A nice room alone does not justify this. We would not return and cannot recommend this resort.

kez horsley

We would like to thank Tanu from the Pool Bar who really looked after us during our stay at Beyond Kata Resort. We had a wonderful stay. We can't speak more highly of him. He has a very friendly attitude, disposition and professional approach to his work. One can see that he loves his job and the guests. Tanu is very well spoken, polite, witty, helpful and always well groomed. We think he is a great asset to this fabulous Resort and we would like to wish him all the very best for the future. Kerry and I will miss his beautiful smile each morning I would also like to thank Glenn, the Manager of the resort, for making me a terrific coffee Latte. Kind regards, Kerry & Petra.

guillermo dellepiane

Great service and amazing location! Right on the beach, comfortable rooms with ocean view. The highlight of the day is breakfast in the terrace looking at the ocean every morning. Our housekeeping staff AOY was amazing and had a perfect room set up and clean every day with fresh water and a spotless room. Will definitely come back to Beyond Kata!

harwin sidhu

One of the best resorts in kata with beautiful beach view,good breakfast, friendly staffs,clean and maintained hotel. It was exactly in the pics shown. I had an issue with the manager here regards on smoking,staff name sanika was so helpful,she solved the issue and respected us as a guest in the hotel very well. She helped us out with everything Bar tender name aekarrat in the pool bar...he is extremely friendly,jovial and entertaining. He suggested us the best drinks in the bar.. I has the best stay here..loved it