Kata Palm Resort and Spa

Lesly Herbay

3 star hotel at best. Room and bathroom is outdated, although clean enough. Would not recommend. The staff at the main pool bar are really not friendly or helpful at all. There’s one lady with a mask who is really plain rude, to say the least. In the restaurant where lunch is served, there was one lady who really went out of her way and was super friendly and helpful. Unfortunately I didn’t get her name. If you have to go there, don’t go full board as that’s throwing money away. The most tasteless food ever. Just outside of the hotel in the main road, there are umpteen different restaurants and they are top quality. Street food markets are everywhere and we regularly had dessert in the form of a fresh waffle cone with ice cream and banana in a cup, so you stay clean. Delicious.

Gwen Smith

We have just come home after a lovely stay here. Our room was beautiful and quiet. Even though this is a big hotel, it offered very a relaxing environment and we didn’t really ever notice too many people. It was a great escape from the bustling beach area! All 3 pools were clean and inviting. I used the room laundry service which was very prompt. The staff are helpful and it is in a great location! Oh and a good breakfast!!

Tasa C.

A disappointing experience at Kata Palm Resort. The reception staff was unfriendly, especially the late shift – no professionalism or friendliness. Upon our arrival, we were rushed so much that after a 12-hour flight, we had to carry our luggage ourselves without any help. We got a room that smelled old and musty, the bathroom was awful, and the hygiene was inadequate. The towels were also old and terrible. We only had breakfast at the hotel – and it was a complete disaster. During the 9 days we stayed here, the bread was never fresh, and the cold cuts, cheese, and cakes were left out from 6:30 AM to 10:30 AM without any cooling or refrigeration. One evening, we decided to have dinner at the hotel. The chicken was so tough that it was impossible to cut or chew. For dessert, we ordered pancakes and received the same ones that had been made for breakfast – fresh in the morning, stale by the evening. The pool was nice, but not very clean. Additionally, we asked at the reception for a late check-out, and they told us it wasn’t possible because new guests were arriving. But suddenly, they said we could do it if we paid 300 Baht per hour. What a scam! Another huge disappointment: The reception never informed us about our scheduled meeting with the travel representative. Only a few days after our arrival, we received a letter saying that we had missed the appointment – even though nobody ever told us about it! Overall: The reception – especially the late shift – was terrible, no hygiene, no professionalism. The only good thing was the hotel’s location – everything was nearby.

Ivan Rostotski

The hotel is a 9 minute walk to the beach, close to the night market and many restaurants, the 7/11, and massage places. The pools looked nice, but we are beach people and that is where we went. We ate at the breakfast buffet 3 times. My wife and I always chose the Thai cuisine which we found tasty and hot , not cold. Absolutely enjoyed it. We have stayed in Chiang Mai and Bangkok and those buffets were cold. The young ladies at reception, the bell hops, and cleaning ladies were all very polite and friendly. One day when I forgot my key in the room, the older ladies at the front desk were not so cordial and the older lady who let us into the room was the rudist person we have dealt with in Thailand. Never wrecked my day, but i think she needs to change jobs. Our room did not over look the pools, but we were very happy. It was clean and modern. I would return to stay at this hotel

joanna north

Fantastic location, close to beach, markets and restaurants. Staff are super friendly and helpful. Buffet breakfast had plenty choice and mixed it up every day. The Blue Wing is a bit more isolated but has a lovely roof top pool