Corniche Hotel

ZoHAiB khaN

I booked this hotel through Agoda for one night because I planned to visit Yas Waterworld the next morning. Unfortunately, the experience was very disappointing from the moment I arrived. The valet staff told me to park the car myself because they were busy, then left without guiding me to the hotel entrance or helping with luggage. I parked in Basement 2 at the back side of the hotel, and the only lift there was out of order. There was no alternative lift available, so I had to walk all the way up from Basement 2 to the ground floor and then around to the front side entrance carrying my luggage by myself. Inside the hotel, there was an unpleasant smell and the furniture looked old and poorly maintained. I immediately requested cancellation, and thankfully the reception staff handled it professionally and agreed to cancel the booking free of charge. The room rate was far too expensive for the quality and service provided. In my opinion, this hotel does not even deserve AED 80 per night. I appreciate the helpful reception staff, but overall I would not recommend staying here.

Adel Amrani

Very disappointing experience. One day before my stay, I was expecting a small parcel. Despite providing my booking reference, the receptionist rudely refused to accept it, claiming there was no space. When I said that had I known parcels were not accepted I wouldn’t have booked the hotel, he replied unprofessionally: “Yes, you shouldn’t.” Check-in was cold and unwelcoming. The room was very old, and the air conditioner was noisy. Checkout was just as unfriendly, with staff making no effort to be polite. I called reception for over 30 minutes to request help with my luggage — no one answered. When I raised this at reception, they did not care at all. The only positive point was the bellman, who was respectful, helpful, and professional. Overall, a serious lack of hospitality and professionalism.

Tiffany Jane Benosa

My sister booked a 2-night stay for us, but we didn’t check in on the first night. When we arrived on the second night for my mom’s birthday, the experience was very disappointing from the start. There was no assistance from the bellboy, so we had to carry all our things ourselves. When we opened the room assigned to us, there was already a guest staying inside. This could have been a serious privacy and safety issue — what if the guest wasn’t decent or was in a compromising situation? It was completely unacceptable. We had to go back down to reception with all our belongings, and still no proper explanation was given. It felt like our original room was given away because we didn’t check in the first night. They claimed they “upgraded” us, but the room we received was definitely not an upgrade. To make things worse, the WiFi was extremely poor and even the room phone wasn’t working. For a hotel that claims to be 5-star, this is far from the standard expected. Overall, a very disappointing stay. I hope management takes these issues seriously, especially regarding guest safety, privacy, and proper room handling.

Ahmed Badrawy

Worst hotel experience ever. Corniche Hotel Abu Dhabi has the worst service I’ve ever encountered in my life. The reception staff are unbelievably rude, unprofessional, and completely disrespectful. When I called to ask for assistance to bring my luggage down, they literally hung up on me. No apology, no help, no basic hospitality. I have stayed in hotels all over the world—from budget to luxury—and I have never experienced this level of poor attitude and shocking customer service. This place is on another level of bad. Worst service, worst reception, worst people. Absolutely never again.

E A

This is no more than a 2-3 star hotel at best: - no internet available for 3+ days during a busy trade show week, with many business guests. The reception staff did not appear particularly concerned or rushed to fix it. - mould on bathtub tiles and corners - cheap plastic curtain in the bathtub - no bathroom mat (only two towels offered, one for the face and one for the body!) - undrinkable, allegedly “fresh” juices at breakfast and room service - mediocre breakfast quality (although there is decent choice) - the valet wouldn’t even call a taxi for guests. We had to go out in the heat and try our luck in the Main Street. Never again.