Dreams Playa Mujeres Golf and Spa Resort

Daria R

I recently stayed at Dreams Resort in Playa Mujeres, and unfortunately, it felt more like a nightmare than a dream. From the very beginning, the staff continuously pushed the "Preferred Club" upgrade, which costs an additional $200 per day . Despite the regular amenities being great and the differences being minimal, the constant pressure to upgrade was frustrating and unnecessary. I felt like I was reminded of this upgrade daily, even though it wasn’t a fit for me. Dining at the resort was another major issue. The restaurants operated on a first-come, first-serve basis, and the wait times were absurd—90 minutes or more. Without reservations, it was nearly impossible to enjoy a proper dining experience. In my seven-day stay, I only managed to eat at three restaurants because of the long lines. This left me relying heavily on room service, which was convenient but not what I expected from an all-inclusive resort. Paying for a premium vacation and ending up eating burgers in my room was disappointing, to say the least. There was also an incident at one restaurant that soured my mood for the rest of the trip. While many staff members worked hard and were courteous, some were unhelpful and seemed to wield their authority to strictly enforce rules rather than accommodating guests. It was frustrating to encounter this attitude when all I wanted was to relax and enjoy my vacation. For the price I paid—$5,600 for seven nights for myself and my child—I expected much more. Two years ago, we stayed at a nearby resort, where the food was fresh, the service was exceptional, and everything met or exceeded our expectations. I thought Dreams Resort would be a step up, but it turned out to be far worse. The rooms were clean and comfortable, and the housekeeping staff did a great job. However, the overall experience—long waits, mediocre food, and an unwelcoming atmosphere—overshadowed the positives. The buffet was another disappointment, with leftovers seemingly repurposed and items like mashed potatoes tasting like instant mixes. This trip has left me with no desire to return to Mexico, let alone this resort. If you're planning a vacation, I highly recommend exploring other options where you can truly enjoy fresh, quality food and better service. Save your money, time, and energy for a destination that delivers the relaxing and enjoyable experience you deserve.

Loren Dailey

I just attended a Wedding here and was kind of nervous after reading some of these reviews. However, I was blown away at this resort. The facilities are beautiful and the service was impeccable. We had a Double Queen Ocean View and it was plenty of space for 3 adults. The bathroom was nice because the Water Closet was separate so multiple people could be in the bathroom at once. My only complaint about the room is that there was not a separate mirror outside the bathroom. The best restaurants were Maris (Seafood) and the Hibachi at Fusion-make sure you book your reservation in the app right at 1:00PM. A bonus was getting to go to the Secrets Resort (Adults Only) next door to eat-Seaside Grill for Lunch and Market Cafe for the best Breakfast-try a Vanilla Iced Coffee! There is so much to do here-you never have to leave the resort. We had a massage at the Spa while my Dad played golf and it was perfect. We got to enjoy the Sauna and Steam Room as well as the Private Pool all to ourselves so make sure you arrive an hour before your appointment! Our excursion of choice was to Swim with the Dolphins and we were able to do this in the Ocean right on property! The pools never seemed crowded and there was never a problem finding a chair or cabana to lounge in. If you’re planning a Wedding this is a great family-friendly location and I would definitely come back.

Anna Samsonova-Taddei

We really enjoyed our stay at Dreams Costa Mujeres. The rooms were spacious, comfortable and well designed for everyday comfort. The beach was gorgeous. Everybody at the hotel works really hard to make the guests feel welcome and looked after. We want to thanks Antonio at Maris, Omar, and Pedro for their warm service that made our stay really special. Thank you for our wonderful vacation.

Melissa Airo

Do not book here unless a) you like to line up for dinner at 5:30pm every day or b) you like to wait 1-2 hours to get into one of the restaurants because there is no reservation system. For context, we are a party of 3. Please also note that if you book the upgraded preferred club ocean view room it’s likely to come with a construction view (photo from our room attached). Other than that the resort is beautiful, staff friendly for the most part. Pools say they are heated but they are not.

Leslie Pina

Check-in was quick however, they didn’t give you much information about the resort, different options, and etc. they show you to your room and let you figure it out. Our room was the biggest disappointment. It was very humid and moist when we got there. The AC unit wasn’t very cold, making it uncomfortable to stay in. The worst part was that the entire room, including the bedding, wreaked of mold/mildew. It was extremely hard to sleep in. The food options were just ok. Best restaurant was Fusion. Drinks are too sweet or watered down. The beach was empty due to the amount of seaweed and choppy water. Not enjoyable, at least not this season. The pools were my favorite, yet the service lacked greatly. They need to have more servers in the pool area. Most times I had to walk to the bar myself. Overall, I don’t believe the hotel lived up to its hype or name. Compared to Excellence and Beloved, this hotel just didn’t compare. I thought this hotel would’ve blew Secrets out the water but not so much. For a newer hotel it could be so much better.