Dreams Playa Mujeres Golf and Spa Resort

Sarah Neichter

A very nice resort on a good stretch of beach but I would NOT recommend booking a stay here as of spring 2025 solely based on the food service. Dinner Reservations are not accepted and only 3 restaurants plus the buffet are open each evening- this resulted in 1-2 hour waits to be seated for dinner. Once seated a meal still took 1.5-2 hours with extremely slow service. They have to be very understaffed and majority of the staff seems unhappy. Food is just decent once you get it. Things we enjoyed: -the pools -kids loved swim up bars for frozen drinks -That’s a Wrap for lunch most days -the resort never felt overly crowded (which is why it’s surprising dinner waits were so crazy) -the beach was good - took the sailboat out a couple times and saw sea turtles -entertainment (kids loved the daily games and the evening shows) - our poolside waiter, Fernando, was great everyday - our best dinner was at Fusion with our waiter German -Jonathan at the restaurants was helpful in figuring out a solution for our wait times -Secrets spa (bring a bathing suit for the hydra-pools) Hopefully they can figure out dining because it is a beautiful place.

laurell millirons

Food we tasted when wedding planning was fantastic. A far lower quality fired was served at the reception. The bride was accosted by a concierge named Ana, who aggressively threatened to throw us out multiple times in one conversation upon our arrival. She /they ignored multiple emails in the year leading up to the wedding when we tried to converse about the rides service dog. We were told if this dog went near the pool, beach or in a restaurant we would be kicked out. We had done our research that says service dogs wet o be given access in Mexico. I had to contact the national headquarters to get them to intervene. They never offered concessions for the horrendous behavior, but they did allow us the expected access. High turn over in wedding staff may have been a part of the issue, though Paloma was wonderful to work with. A very mediocre experience over all for a supposedly high end resort.

Jeff Hessler

Loved everything about this resort except the food. The rooms are very large and nice, and I got the basic garden view room. The staff were all very nice and always willing to help. Pool service was great. The pools are amazing. Food is lacking. The buffet is only good for breakfast. Went to the dinner buffet twice and it was hard to find anything good. Ate lots of chips and guac and french fries. I did get a reservation at the Habachi one night and that was the best meal of the week.

Stitches11

Our stay at Dreams was overall ok, but would I visit again? NO. Rooms and elevators smelled of mold/mildew the entire time. Bathroom sinks drained really slow every single time they were used. One of the staff at the salads & wrap lunch restaurant proceeded to touch meat with her bare hands while making a wrap. The lazy river and kids pool area were lack luster. The water slides were kind of dangerous, my husband and daughter were thrown around and received a lot of scrapes and bruises. There's not much to do for kids of teen and preteen ages, they were too old for some of the kids club activities and some of the kids club rules were a little ridiculous so it made it difficult for them to partake in that feature. Loud weddings at night made it hard to sleep. Room service food was not that great, took over an hour to get food and the food was really soggy by the time it got to us. Most of the restaurants and buffet was not that great in my opinion. If you have a party larger than 3, you are going to have a hard time having dinner. It was really stupid to have to stop what we were doing around 3:00pm EVERY single day to go near the lobby to stand in a long line with other hotel patrons to make a reservation for dinner....and the food for dinner was not that great. I wish the lunch cafe, Tides, was open for dinner, they closed around dinner time, me and my kids liked their food. The kids menu options at all of the restaurants weren't that great, my kids would have preferred Tides' food for dinner, but again they weren't open for dinner. The only restaurants that were good were Maris for breakfast, the ice cream shop, and the lunch Cafe Tides near the pool, the servers/workers at all 3 of those restaurants were amazing and very friendly. Having to use the mobile app to look up food menus in general was kind of annoying there are no physical menus. The souvenir shops were outlandishly priced. $45 for basic sunblock?!! Do not shop there unless you desperately need something. No access to be able to do laundry, except paying with room service per clothing item that was expensively priced, made it very difficult with having dirty clothes, tried to wash clothes in our hotel room sink but with the humidity the items wouldn't dry that well. We asked for pillows from room service 2 nights in a row and didn't get them, on day 3 my husband only managed to get extra pillows when he ran into one of the housekeepers in the hallway and asked her for some. The beach was ok, pretty dirty in some areas from seaweed and patrons dumping their used glasses and trash which is not what you want to see on vacation. Had to get up early to reserve a cabana on the beach or by the pool and place your things there, just to hope that no one would steal your spot. It was my vacation, I hated having to wake up early just to reserve somewhere to sit down! The hottubs were not hot but luke warm, some of the pools were merky/cloudy and heavily chlorinated which made us not want to swim in them. Not a whole lot to do activities wise, the staff played some games in the pool with guests during the day but overall not a whole lot to do at night and about 3 days in we were all kind of bored, can only do so much on the property. You can visit the sister property next door but it is for adults only. We walked around at that property and were hounded by staff trying to sell us spa packages and time share like packages, it was annoying so we left and didn't go back. Overall we enjoyed some of the food, quiet parts of the property, sun, sunsets, and sand, but what they charge is ridiculous for outdated rooms and overall mediocre entertainment, food, and drinks.

Varun Kerof

While rooms and location is good. Two major flaws: (1) The food scene is mediocre. Very limited restaurants open for breakfast and lunch outside the buffet. Then the buffet has extremely mediocre options when it comes to food. For dinner they don’t allow reservation and say you have to walk up - but then get slammed with 2 hour waits and end back up in the mediocre buffet. All the bars are inadequately staffed so you wait a long time for drinks etc. when seated at dinner - th waiters take 10-15 mins to show up (see photo of most of family departed Trea Colores as we waited 15 mins before being served water). Also they advertise you can go to Secrets to eat, but guess what - your kids are not allowed. Plan on your kids getting super frustrated as you wait. (2) The advertising seems to suggest that there are all the amenities- but things like the lazy river are off access unless you’re a preferred member. So are many sections of the property. All and all - definitely not worth the price IMO.