Overview
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of co...
Enjoy the superstar treatment on your Caribbean holiday with a stay at the legendary Hard Rock Hotel Cancun. From the funky decor to the activities and facilities throughout resort, everything here has been designed with rock-lovers in mind. Of course, there’s live music entertainment to get your feet tapping and head moshing throughout your Mexican beach break. But, if you just want to relax and soak in some rays, there’s plenty of peaceful spots to recharge your batteries.
How far is the nearest beach?
Hard Rock Hotel Cancun is located directly on the beach.
Distance from resort centre
This resort is located in the centre of Cancun’s hotel zone, with the city centre approximately 19km away.
Distance from airport
Cancun International Airport is approximately 17km away from Hard Rock Hotel Cancun.
![Pools]( "Swimming Pool & Children’s Pool")
Pools
![Restaurant]( "6 Restaurants")
Restaurant
![Bar]( "Numerous Bars")
Bar
![Gym]( "The Rock Body Fitness Centre")
Gym
![Beach]( "Beachfront Location")
Beach
![Golf]( "World Class Golf Courses Nearby")
Golf
![Parking]( "Free Parking Available")
Parking
![Spa]( "The Rock Spa")
Spa
![Wifi]( "Free Wi-Fi")
Wifi
![Kids Club]( "The Little Big Club")
Kids Club
![For Families]( "Family Friendly")
For Families
All-Inclusive
The all-inclusive package at Hard Rock Resort Cancun includes the following:
- Casual and a la carte dining at 6 world-class restaurants
- Snacks throughout the day
- Unlimited alcoholic and non-alcoholic drinks including a selection of cocktails
- Mini-bar
- 24-hour room service
- Access to the fitness centre
- Access to the Music Lab
- Daily activities including yoga, Spanish classes and beach volleyball
- Evening entertainment including live shows
- Pool and beachside service
- Free Wi-Fi
Please note that details, including times and benefits, may be subject to change. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. You will be provided with full details of the all-inclusive programme on arrival at the hotel.
$500 Resort Credit*
$500 Resort Credit*
*Enjoy $500 resort credit to spend at the hotel when you travel between 21st December 2024 - 17th December 2025 Minimum 7 nights apply. **Blackout Dates Apply
4.7
Google reviews (23477)
Angela Woodward
Overall our stay was enjoyable. Feedback would be that at check-in they go over what the different levels mean between rock royalty and diamond versus the others. It was confusing and we had to ask around to figure out what the different wristbands meant and what was included instead of that being explained to us on arrival. Drinks were good lots of top shelf liquor. Wine was middle of the road and not great and only one to pick from. The steakhouse and sushi restaurants were had really good food! The Italian place not so much. The highlight was they had a pop up crush fish grill station for lunch one day and it was amazing! I can’t say enough that this is an must try if you are there on a Friday I believe is the day. The pools was large and fun with lots of music and activities and the service was super friendly, efficient and top notch!
Murvin Johnson
My recent stay at the Hard Rock Hotel Cancun was truly unforgettable, thanks in large part to Jose and his exceptional service. From the moment we arrived, Jose went above and beyond to ensure our experience was nothing short of spectacular.
His attention to detail, warm demeanor, and genuine care made us feel like VIPs every step of the way. Whether it was recommending the best spots to relax, organizing activities, or simply checking in to make sure we had everything we needed, Jose’s hospitality was unmatched.
The Hard Rock Hotel Cancun itself is a paradise—beautiful ocean views, incredible dining options, and world-class amenities. The energy of the resort is vibrant, yet it offers plenty of spots to unwind in peace. The live music and entertainment added an extra layer of fun to our stay.
Jose and the entire staff elevated what was already an amazing resort to a truly five-star experience. I can’t wait to return, and when I do, I’ll be looking forward to seeing Jose’s friendly face again. Highly recommend!
May Deng
I recently stayed at this hotel during Christmas time, and it was an unforgettable experience! The beach and entertainment were definitely the highlights of our stay. The music, in particular, really added to the festive atmosphere. We had the chance to visit the music lab, where Cristian was exceptional. He was patient and professional as he guided our large group of 12 people through the process of recording our own soundtrack and music video. He made sure everyone felt welcome and was able to help each person with their unique contributions, which made the whole experience feel personal and fun. We can't wait to see the final product!
However, there were a few areas for improvement. The wait times at the restaurant were longer than expected, and towels by the pool were often out of stock, which was a bit inconvenient. Despite these small issues, overall, the stay was fantastic~
M L
I had a good experience at Hard Rock Hotel Cancun! The staff was absolutely phenomenal – attentive, friendly, and always going above and beyond to ensure guests felt welcomed and cared for. Their dedication to making our experience unforgettable truly stood out. The entertainment was another highlight of my trip and one of the main reasons I chose this resort. The shows and activities were top-notch and kept us engaged throughout our stay. This was very important to me since I was traveling with a 21 and 24 year old.
The food was also amazing! Every restaurant offered an impressive selection of delicious dishes, and the quality and variety were exceptional. Only issue is that the restaurants had a 2 hour wait. The restaurants were a bit small making the wait time very long. The only restaurant that took reservations was the hibachi restaurant which I will say was very good!
My main complaint is with the housekeeping service. I believe the rooms should be inspected more frequently by a manager to ensure they meet the standards expected of a resort like Hard Rock. Unfortunately, the cleanliness of the rooms was not up to par, and they felt quite outdated, which was disappointing given the resort's overall excellence. We encountered several issues with our sheets and the overall cleanliness of our room. When we arrived, the room was not very clean. Although we contacted housekeeping several times, I must commend them for promptly resolving our issues each time we called.
Overall, it was still a great experience, and I appreciate the staff’s hard work.
Melanie Schoby
This place is amazing!!! Not too big but had enough entertainment & seating @ beach & pool area! Drinks served to you quick right at your chair. Never had to wait. The staff is so friendly & nice. They remember you every time they see you. It’s like being home. Oscar was over the top my favorite person. My son got married here to his beautiful wife & her son & he remembered all our names. I’ll be back!(home)❤️❤️
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