Hard Rock Hotel Cancun

david

Excellent location, close to the island and to a shopping mall with multiple stores perfect for shopping. The facilities are comfortable and always spotless. The rooms are kept perfectly clean, with a pleasant scent, and upon arrival you are welcomed with a delicious drink and a disinfected hand towel. From the very first moment, the lobby gives off a warm atmosphere and a distinctive aroma that sets the tone for a 10/10 experience. The service is exceptional. All the staff make an effort to make you feel at home, always with a friendly attitude and willingness to help. The restaurants offer phenomenal food made with quality ingredients, and the drinks are premium. The cocktails stand out for their flavor and well-crafted mixology. Room service is available 24 hours a day, with a varied and convenient menu. The hotel has a kids’ club with a pool and activities, ideal for the whole family to enjoy a safe and pleasant environment. It is a place I recommend 100%. I will definitely be returning on my next visit. A special mention to Lorena from the concierge team, who was exceptionally kind and always willing to help every time we needed something.

Neha S

4.5/5 Great food, amazing entertainment team, and a fun, relaxing stay We’ve just spent 6 days at Hard Rock Cancun and really enjoyed our stay. Food: The food was very good throughout the resort. Ciao (Italian) and Toro (Steak) were the standouts — excellent dishes and genuinely great pizza at the pool hut that rivals what we’re used to in Europe. Zen (Teppanyaki and Sushi) was fine, just not at the level of Japanese restaurants we’re accustomed to, though that’s pretty typical for an all-inclusive. The daily food experiences at the pool whilst delicious, i found didn't cater well to me as someone who doesn't eat chicken, pork or beef. I eat seafood so assumed this was easy to cater to but understand the best practice around food safety, which is to be respected. Vegetarians and vegans can always eat at the pizza and burger bar, or the Italian or buffet restaurants at lunch. Service: Service was best at Ciao, where Samir looked after us brilliantly with warm, friendly service and great recommendations. The breakfast buffet was consistently high quality, with a lot of the food cooked fresh and constantly replenished. In general, the wait staff work incredibly hard. At times, basics like water took a little longer than expected, but this genuinely felt like a staffing-level issue rather than a reflection on the staff. Everyone we encountered was doing their absolute best. Bars: Bar service varied slightly depending on location. Bartenders were working flat-out, especially in the heat. As we’re from the UK, perhaps our tipping style didn’t command the most engaging service, but drinks were still good and consistent. Beach & Pool: The beach is clean, with no sargassum during our stay. The waves were a little rougher, but the flags clearly indicated safety levels. The pool is big, clean, and where the atmosphere really is — the party is definitely at the pool. The pool bar gets busy on weekends when weekenders arrive. Pool Service & Entertainment: Pool service was outstanding. Special mention to Jesus, the pool waiter — endlessly friendly, always smiling, incredibly hardworking, and made every pool day better. The entertainment team truly deserves recognition. Jair, Dian, Marco, Uriel, Aylin, and Christopher were fantastic — always energetic, super friendly, great dancers, and clearly working very long days (we’ve seen them going strong for 6 days straight!). They kept the vibe high, made activities fun, and were always happy to help. We appreciate how hard you all work — you’re doing an incredible job and made our stay so much more enjoyable. Rooms: Rooms were clean and comfortable. The in-room hot tubs could use a deep clean, but we didn’t use them anyway as we generally avoid hot tubs for hygiene reasons.

Daniel Garcia Barker

The hotel has been lovely to stay in, we are currently still here for another 3 days. We have encountered a number or lovely team members across the hotel and restaurants but there is some individuals that I would love to highlight. Samuel at reception, was great very friendly and helpful with all the information he provided. He helped arrange some extras for me and my wife. Edgardo at the Ciao restaurant, he was our waitor and made the experience absolutely lovely informing us of all the options and advising on the food. Was an absolute pleasure to have him as our waitor. Chef Carlos at the Ciao restaurant, the food he prepared was absolutely amazing. And lastly I want to thank Jessy. So far she has helped arrange the room so I could surprise my wife. She decorated the room and made it look absolutely stunning (if you want to do something special for your partner she is the perfect person to speak with), she ensured that the room was prepared, she also arranged with the restaurants to ensure that they were informed of our diet requirements in advance, arranged a lovely day for us on the beach front and her service and support has been nothing but 5 star. Each day she has ensured that we are ok and if there is any questions we had she has helped with this. She is an absolute asset to The Hard Rock Hotel and should be recognised for the lovely support she gives to the guests here and for having made our stay an absolute pleasure so far. A big thank you from both my wife and I.

Gary Thandi

We had a lovely time but definitely the stay was not the calibre we understood Hard Rock would be after staying at the Los Cabo’s location. Generally the resort including the rooms is in considerable disrepair and especially for the cost. Food was generally tasty however our party if 18 noticed significant concerning food hygiene practices and a number of us had stomach issues which was very disappointing and not acceptable. The room layouts are an issue. The tub in the middle of the room doesn’t work. There is no space to put your clothes away. The ocean view was amazing. Service on the resort was a bright spot. The people there really try to make the stay positive and memorable. Entertainment was very up and down. The shows were excellent but a couple nights the entertainment is karaoke which is kind of a cop out for entertainment. The lack of a disco makes it so that you are sitting in the mix of bozos with your family which is not ideal as it’s the only place to hang out. The beach was not well integrated into the resort. Very few chairs available. No waterslides for kids is a huge miss. Our assessment was it would be best to consider a different resort.

sundeep kumar

An amazing stay made even better by the people! We had a wonderful stay at the Hard Rock, but what truly made it special was meeting Hernan at the fitness center. He went above and beyond with his hospitality, friendliness, and great conversation. His positive energy and genuine care made our experience unforgettable. The resort is incredible, but it’s people like Hernan who make it stand out. Can’t wait to come back!