Holiday Inn Club Vacations at Orange Lake Resort

Serge B

Hotel Review: Disappointing Experience with Numerous Issues We recently stayed at this hotel for six days, and unfortunately, it did not meet our expectations in many aspects. From outdated rooms to subpar service, the experience left much to be desired. Firstly, the rooms are in desperate need of renovation. Many areas of the hotel feel outdated, and the overall ambiance is below average compared to other properties in this price range. To add to the inconvenience, housekeeping did not service our room during our stay, meaning no fresh towels for the pool, no trash removal, and no bed service. When we asked for clean towels, we were directed to the laundry room to wash them ourselves—certainly not what you expect when you're on vacation to relax. Another significant issue was the incessant time-share sales pitches. It felt like every time we walked around the property, we were approached by sales staff pushing time-shares, which became quite bothersome. Guests should be able to enjoy their stay without constantly feeling pressured by salespeople. Additionally, the fire alarm system malfunctioned for two days straight, going off nearly every hour. This not only disrupted our relaxation but also raised concerns about the hotel's safety protocols. Finally, prior to booking, we were informed that the hotel offered shuttle service to local parks, which was a primary reason we chose this location. However, upon arrival, we discovered that the only shuttle provided is for transportation within the hotel property itself. This misinformation was disappointing and added unexpected transportation costs and logistical challenges to our plans. In summary, the combination of misleading information, lack of basic services, and the constant time-share pressure made this stay a frustrating experience. We will not be returning, and I would caution other travelers to consider alternative accommodations if they’re looking for a relaxing and hassle-free vacation.

carla lee

The best place to rest and relax!! This was my second time and I always have a good time. Rooms are very clean. Pools and pool area clean. Most of the staff was helpful and kind. It's a beautiful resort. The only issues I had was the lady that checked me in seemed like she was new. A little rude, never looked at us or smiled. When she couldn't find our reservation she just walked away. May need a little more training. The bed was too soft for me...but that's just me. I love it here!!

Krystl Hardy

This was our first time visiting and I must say we will be back! The only reason I didn't give it 5 stars is due to the dated rooms in some of the villas. With some minor updates, it'll be 5 stars! Our villa was 2 beds, 2 full baths, and very comfy and cozy. The resort is so massive it is like a city within a city. There was so much to do that we rarely had to leave the resort. Even though there are shuttles running, you definitely need transportation if you prefer to get up and go when you want. We enjoyed Rivers Edge and West Village the most, although we loved eating in North Village. The lazy river was one of my favorites to hang out! My daughter and husband thoroughly enjoyed the arcades. This is definitely a family favorite!

Zach Wong

Let me start by saying the resort is in a good location, plenty of activities to do, and the rooms are spacious and clean. However the timeshare and customer service experience I went through was truly AWFUL. Years ago I got a latitude promotion for a week stay with the option to do a tour to receive a $400 voucher. Not a bad deal, but a couple weeks before the stay I lost my job. Since I was between jobs they wouldn’t let me take the timeshare tour (even though if I wanted to get a timeshare I could do so in cash, outright) so I lost out on the $400 in vouchers and charged $700 for the package I HAD ALREADY PAID IN FULL. The customer service reps showed little empathy, stating “that’s what the contract says.” Avoid the timeshare and latitude packages if you can.

Racheal Pelletier

If you're looking for a place to stay while traveling and seeing all the fabulous Orlando, FL has to offer, this place is great. We stay often, as we travel with a large family of 7. The 2 bedroom villas are wonderful, (request the west village). They are fully furnished with two full bathrooms, full kitchen with just about everything to make meals if you desire. Beds are very comfortable, and very sound proof as we have never heard neighbors. The resort is very large with many pools, arcades, and food options without leaving the resort. Starbucks on property. Only change I would like to see is better monitoring by the pools, as it's kind of a free for all (balls being thrown the entire length of the pool hitting everyone in sight, smoking, kids jumping in on other people).