Loews Portofino Bay Hotel at Universal Orlando

Wei Dai

I would like to recognize Aaron at the Front Desk and a member of the security team for their extraordinary dedication. They personally ensured that I was thrown out of the resort and physically escorted out of my hotel room—quite literally pulled out in a most unforgettable way. Their commitment to making sure a guest leaves the property well before the contracted checkout time, even without proper clothing, is a level of service very few hotels can match. Truly a once-in-a-lifetime experience. On top of that, even their breakfast takeout order comes with an automatic 18% service charge. Apparently, grabbing a coffee and a sandwich to-go here counts as a “full dining experience.”

Susie George

I've been staying at this hotel for many years, and that says a lot. The consistency in service and quality makes me believe they truly have a strong ethos when it comes to their staff and customer care. As someone who regularly stays on the club level, I have to say Greg, the manager, is absolutely fantastic. Andrew was also a huge help—he's since been promoted within the property, but he went out of his way to assist me with my family's complex allergy needs. Traveling with allergies can be incredibly challenging, but they went above and beyond to make sure we were looked after. The concierge team is excellent as well. We did have a small issue with the bed during one of our stays, and the difference in how it was handled compared to other hotels (like the Marriott) was night and day. At the Marriott, it took 14 days to resolve a similar issue at the Grande Vista, but this hotel it was addressed and fixed within 30 minutes. The location is also great—very close to the parks, just a short bike ride away. But what really sets this place apart is the staff. The porters are amazing and always ready to help with anything you need.

Susana Colonne

The experience was absolutely wonderful! The hotel was spotless and stunning, with beautiful design throughout. The amenities were top-notch, and the rooms were spacious and incredibly comfortable. Evenings were peaceful yet full of entertainment, and the pool was fantastic. The view of the port was truly breathtaking. I loved every moment of my stay and would definitely return!

Morten B. Larsen

Our family had a truly unforgettable stay at Loews Portofino Bay Hotel! From the moment we arrived, the service was top-notch and the atmosphere transported us straight to Italy. The rooms were spacious, spotless, and beautifully styled. The boat ride to the parks was a favorite for the kids, and having early park admission was a huge bonus. After long days at Universal Studios, relaxing by the serene harbor and pools felt like a dream. It’s the perfect mix of luxury and family-friendly comfort—we can’t wait to return!

Janie Mueller

We stayed here for the last few nights of our honeymoon and we had a great experience! Charlie at the front desk went above and beyond to make our stay incredible. The hotel is very clean and the staff is friendly and helpful. We loved using the water taxi to travel to and from the parks and eating at the restaurants on site. The bed was very comfortable and housekeeping kept our room clean after long days in the park. We will definitely book here again on our next trip to Universal!