Loews Portofino Bay Hotel at Universal Orlando

S. Hamidi

What a beautiful hotel!! Thank you for such a wonderful experience. The service was truly impeccable, and every team member we encountered was so friendly and welcoming. It made us feel right at home from the moment we arrived. We chose to stay here during our visit to Universal Studios and Islands of Adventure, and it couldn’t have been a more perfect choice. The water taxi was such a convenient and relaxing way to start and end our days at the parks. Having the pool open until 10 p.m. was such a treat. Our kids absolutely loved winding down with a swim each night. The gelato shop was a highlight for all of us. The ice cream was absolutely delicious. A special thank you to the hotel staff for the complimentary ice cream in honor of my husband’s birthday. That thoughtful gesture made his day extra special. Anytime we had a question or needed something, the texting service was incredibly responsive. It made everything so smooth and easy. We are already looking forward to our next stay, whether we are visiting Universal or just spending time in Orlando. Thank you again for such a memorable stay.

Daniela Dusevic

Beautiful hotel with a Italian vibe! The rooms were spacious, clean, and comfortable. We loved the quiet atmosphere, great dining options, and the relaxing pools. The free Universal Express Unlimited passes and water taxi to the parks were huge perks. The opera singers at night added such a magical touch. Perfect mix of luxury and convenience — we’ll definitely be back!

Bryant O'Neill

Best hotel experience and service since post COVID. And I travel every month for work to different hotels. I will 100% be back for the express pass benefit itself. Huge shout out to arrival and bell hop services for making luggage seamless. The boat being right outside the rook to the parks is the only way to go. Everyone was a 10/10.

Ashwini Sinha

We stayed at the Portofino Bay for 4 nights and the stay was very comfortable. The property and rooms were very clean, well maintained and the rooms were very nice. The club access made the stay extra comfortable and enjoyable with different food offerings, water and soda. The Water Taxi made going to the Universal Studios very easy. One downside was that they were charging $35 per night for the rollaway beds, but the staff member at Check-in waived that for us. So Overall we would love to stay there again.

kristina genson

Pros-Rooms and bathrooms are spacious and main pool area is beautiful. Hotel lobby gives an “old work/hotel” vibe with marble floors and columns. Cons- As you exit the lobby, the hotel corridors are dated and the “Portofino Bay” copycat outdoor space is really lacking in greenery and vegetation. It is just “blah” concrete everywhere. The exterior facade of the hotel is “painted” on with no real architectural details. It is a farce for the cost of this place. There are no comfortable seating areas except by the main pool and there is zero shade around the “bay”. The adult semi-private pool area our room was supposed to be open until 10pm. After getting changed to use that pool, we found it hard locked at 8:15. The three pools are very spread out across the resort so it would have been a long walk to enjoy the other pools, therefore, we missed swimming our first night. There was also a reception in the “bay/plaza” area that went on until 11pm. So that noise was unexpected. Room-spacious but NOT CLEAN!!! My husband found fingernail/toenail clippings in the bathroom as well as a used contact lense stuck to the bath counter. Bathroom door was sticky as well. Food and more nail clippings near the bed. Sink or toilet randomly letting off loud gurgling noises throughout the night. I called to have room cleaned and came back to find dirty black rubber gloves left on the nightstand on top of my phone charger, the nail clippings still on the bathroom floor and the pieces of food still in the corner. Just really disturbing and disgusting! Ended up sick two days later-can’t help but to wonder if they even clean these rooms? Or if they are low on staff. We have stayed at several other Universal hotels and this one does even compare to the newer value hotels as they are far nicer. If you’re looking to receive “express passes” from the top tier Universal hotels then choose Hard Rock or Royal Pacific as they are much nicer and have better atmosphere. I was extremely disappointed in this stay and we left a day early.