Waldorf Astoria Orlando

Tolu Okeowo

My family recently spent 10 days at here and it was truly a 5-star experience, just as described on their website and what you would expect from a Waldorf Astoria property. Everything about our stay was exceptional, including the Christmas themes! The hotel exceeded expectations in nearly every way. Our suite was beautiful and very modern and clean. The restaurants offered delicious meals, from fine dining to Asian fusion, and the Breakfast Buffet was absolutely fantastic—plenty of variety and top-notch quality (I really enjoyed the omelettes and the scones). The pools and recreation areas were wonderful, featuring hammocks, cabanas, a hot tub, and outdoor games that made it easy to unwind. The lush golf greens added to the luxury feel, even though I didn’t have time to golf, thanks to Disneyland. The gym was well-equipped and a pleasure to use. We didn’t get to enjoy the spa (though we really wanted to!) because our Disney visits kept us busy, but it’s something to look forward to on a future trip. As a Hilton Honors Diamond member, I had expected a few more perks during our stay. However, I am grateful for all the extras provided and the incredibly nice staff, who went out of their way to make our stay memorable. Fantastic Hotel!

None Needed

This is almost a 5-star hotel but there were things which in my opinion takes off a couple of stars. For starters, the hotel is really clean, and the housekeeping staff and the support staff are great! The location is also a plus and overall, a good stay. The negatives for me were that the Spa Concierge never got back to us about reserving the requested day for Spa service and when we arrived, never bothered to ask for this. The plan was to spend half the day there for a celebration, but no one contacted me to follow up. Next, the temperatures were chilly and for 3 days we had to call room service as the heat (day and evenings) did not warm up the room in spite of the setting reading "76". It was very uncomfortable although at night it wasn't cold. They came to the room a few times, but it was very chilly and was forced to lounge in a jacket until night. Next, they had holiday parties which made parking very hard this past Saturday and my recommendation would be to allow the paying guest priority in the parking garage. Finally, I'd never rate a hotel that allows "pets" a 5 star as I believe a hotel is no place for animals and I love dogs. Would like to close again that it is a very clean hotel, and that housekeeping staff deserves 5 stars. Would I return? Yes, I would but based on my previous stay and the events mentioned, 3 stars is the best I can give it.

John Cain

Not a good experience. Staff is at a two star level. First and last stay at a Waldorf. Hilton is overlooking this property or at least it feels that way. Few things that happened 1) got out of car with kids and sister with a cane. Had to grab a luggage cart ourselves and load it up. 2) pull out sofa was hard as a rock. Barely good e ought for a dog. The metal frame bars gave us enormous bruises. I asked for a pillow top or something similar to make it bearable and housekeeping brought 3 more pillows which didn’t solve anything and 3) guy who brought room service told me gratuity was not included when I asked so he could get an extra tip and when I looked at bill 24% was automatically added. He was clearly scamming which is completely unacceptable anywhere especially property like this. Just happy we were only there one night.

N K

I had the pleasure of experiencing exceptional service at the Waldorf Astoria Orlando, thanks to Amelia and Matt. From the moment I arrived, Amelia made me feel incredibly welcome with her warm and attentive hospitality. She went above and beyond to ensure that all my needs were met, offering helpful recommendations and making me feel truly cared for. Matt, the manager, was also outstanding. His professionalism and attention to detail were evident in every interaction. He checked in regularly to ensure that everything was perfect and handled any requests with efficiency and grace. His leadership was clear in how seamlessly everything ran, and his commitment to providing a top-notch guest experience truly stood out. Together, Amelia and Matt exemplified what world-class service is all about. Their efforts made my stay unforgettable, and I look forward to returning because of the amazing care they provided.

Nick M.

Stayed here in a $1000 a night suite with my partner after transferring from Hilton just down the way. We had an absolutely terrible experience our entire stay, service was the absolute worst I have ever experienced in my entire life. Our luggage took over 2 hours and y 6 phone calls to receive to our room. After brining the bags the staff had the nerve to ask for a tip after being 2 hours late! Not to mention that valet and parking is an absolute nightmare because the parking meter in the garage wasn’t operating properly. The staff treated us terribly the entire stay and was extremely disrespectful with excuse after excuse of being “understaffed” which should not be my problem, if you don’t have enough staff at $1000+ a night HIRE MORE STAFF! We ate at the sushi restaurant inside and didn’t get the exact seating we wanted even though the restaurant was completely empty (only 5 other customers inside including the bar). We also ate at Bull & Bear which was our only nice experience that we had the entire stay. I came here to escape the disaster, devastation, and damages from my waterfront home in Tampa on my birthday as a treat to myself and my partner, and was utterly disappointed in the way I was treated and berated and belittled by the staff the entire stay. I WILL NEVER SPEND ANOTHER DIME HERE AGAIN because of the way we were treated and will recommend all of my friends and family to never spend money here in this area again!!! Absolutely horrid service. Get it together! Upon checkout we had valet bring us our car. Carelessly handled our baggage and broke two $110 bottles of bourbon in our luggage. Absolutely no resolution offered from the staff after this mishap. We checked out early from our stay after the first night when were expected to stay a full week. I will never recommend this area of hotels again. Absolutely a disaster experience after trying to escape Hurricane Helene in October. DO NOT STAY AT THIS HOTEL SAVE YOUR MONEY AND STAY ELSEWHERE!