Waldorf Astoria Orlando

Tolu Okeowo

My family recently spent 10 days at here and it was truly a 5-star experience, just as described on their website and what you would expect from a Waldorf Astoria property. Everything about our stay was exceptional, including the Christmas themes! The hotel exceeded expectations in nearly every way. Our suite was beautiful and very modern and clean. The restaurants offered delicious meals, from fine dining to Asian fusion, and the Breakfast Buffet was absolutely fantastic—plenty of variety and top-notch quality (I really enjoyed the omelettes and the scones). The pools and recreation areas were wonderful, featuring hammocks, cabanas, a hot tub, and outdoor games that made it easy to unwind. The lush golf greens added to the luxury feel, even though I didn’t have time to golf, thanks to Disneyland. The gym was well-equipped and a pleasure to use. We didn’t get to enjoy the spa (though we really wanted to!) because our Disney visits kept us busy, but it’s something to look forward to on a future trip. As a Hilton Honors Diamond member, I had expected a few more perks during our stay. However, I am grateful for all the extras provided and the incredibly nice staff, who went out of their way to make our stay memorable. Fantastic Hotel!

None Needed

This is almost a 5-star hotel but there were things which in my opinion takes off a couple of stars. For starters, the hotel is really clean, and the housekeeping staff and the support staff are great! The location is also a plus and overall, a good stay. The negatives for me were that the Spa Concierge never got back to us about reserving the requested day for Spa service and when we arrived, never bothered to ask for this. The plan was to spend half the day there for a celebration, but no one contacted me to follow up. Next, the temperatures were chilly and for 3 days we had to call room service as the heat (day and evenings) did not warm up the room in spite of the setting reading "76". It was very uncomfortable although at night it wasn't cold. They came to the room a few times, but it was very chilly and was forced to lounge in a jacket until night. Next, they had holiday parties which made parking very hard this past Saturday and my recommendation would be to allow the paying guest priority in the parking garage. Finally, I'd never rate a hotel that allows "pets" a 5 star as I believe a hotel is no place for animals and I love dogs. Would like to close again that it is a very clean hotel, and that housekeeping staff deserves 5 stars. Would I return? Yes, I would but based on my previous stay and the events mentioned, 3 stars is the best I can give it.

Eric R

This hotel was a massive letdown. There were times when I felt like it was a wonderful place. When you interact with the right staff member that knows what they’re doing it’s really good. The problem is that it’s not consistent. There are some members of the staff that are very…I don’t know if I’d go as far as to say incompetent, but definitely not suitable for this level of hotel. It feels like one minute you’re dealing with a 5-star staff member working at a 5-star hotel, the next you’re dealing with someone more suited for sub-3-star. Most of the people working in the bar area are really good. There is one bartender that is cranky as heck. It was very uncomfortable interacting with them. I received at least 4 towels that had stains and debris on them, handed to me directly from staff. This happened on more than one instance. The place has so much potential. I’m not sure what’s going on here, but it’s very different from the other Waldorf Astorias I’ve stayed at.

Heather Williams

One of my favorite stays! First, when you walk in, it smells fantastic, put me in a great mood right away! Check in was easy, we requested an upgrade (booked through Amex) and it was approved and we had a Disney view. Fantastic rooms, large bathrooms, beds were comfortable, plenty of pillows and blankets. Got to watch Disney fireworks all nights we stayed. We came with a 3 year old- pool was fantastic for him with activities during the day. They had lawn games set out as well. Breakfast for us was included in the stay, we ate at Oscar’s buffet every morning and it was delicious something for everyone. Transportation was timely to the Disney parks, clean and easy to use. Overall great stay!

Nik V

Stunning views and very comfortable stay! They go above and beyond to make you feel comfortable. Lots of restaurants and amenities. Very close to several parks and Disney springs. Lots of space to take your dogs for a walk. Room service is excellent. The Disney fireworks from the rooms are amazing to watch and happen every night! Overall a 5/5 at this hotel. They also ensured everyone was safe during the hurricane and accommodate a completely packed hotel.