Waldorf Astoria Orlando

Tolu Okeowo

My family recently spent 10 days at here and it was truly a 5-star experience, just as described on their website and what you would expect from a Waldorf Astoria property. Everything about our stay was exceptional, including the Christmas themes! The hotel exceeded expectations in nearly every way. Our suite was beautiful and very modern and clean. The restaurants offered delicious meals, from fine dining to Asian fusion, and the Breakfast Buffet was absolutely fantastic—plenty of variety and top-notch quality (I really enjoyed the omelettes and the scones). The pools and recreation areas were wonderful, featuring hammocks, cabanas, a hot tub, and outdoor games that made it easy to unwind. The lush golf greens added to the luxury feel, even though I didn’t have time to golf, thanks to Disneyland. The gym was well-equipped and a pleasure to use. We didn’t get to enjoy the spa (though we really wanted to!) because our Disney visits kept us busy, but it’s something to look forward to on a future trip. As a Hilton Honors Diamond member, I had expected a few more perks during our stay. However, I am grateful for all the extras provided and the incredibly nice staff, who went out of their way to make our stay memorable. Fantastic Hotel!

Kennedy Kiwai

From the moment we checked in, the service at Waldorf Astoria was impeccable. Brad at the front desk welcomed us with professionalism and efficiency, handling every detail of our check-in flawlessly. His expertise made the process seamless and set the tone for our stay. Frank, the bellman, was equally impressive, greeting us with a warm smile as he assisted with our luggage and escorted us to our room. His friendly demeanor made us feel at home immediately. During our stay, we explored the hotel’s dining options and had an unforgettable experience at the Aquamarine restaurant. Tyler recommended the Nachos Tuna, which turned out to be an incredible choice. The flavors were delightful, and it became a highlight of our dining experience. The following day, Jean at the front desk went above and beyond by helping us book a reservation at the steakhouse within the hotel. This level of personalized service made our stay even more special. Breakfast each morning was fantastic, with a variety of delicious options that left us energized for the day. The entire team, from the front desk to housekeeping, food and beverage, bell services, and valet, contributed to an exceptional experience. The hotel itself is stunning, but it’s truly the team’s dedication to service that makes it stand out. We look forward to returning to Waldorf Astoria for another unforgettable stay.

None Needed

This is almost a 5-star hotel but there were things which in my opinion takes off a couple of stars. For starters, the hotel is really clean, and the housekeeping staff and the support staff are great! The location is also a plus and overall, a good stay. The negatives for me were that the Spa Concierge never got back to us about reserving the requested day for Spa service and when we arrived, never bothered to ask for this. The plan was to spend half the day there for a celebration, but no one contacted me to follow up. Next, the temperatures were chilly and for 3 days we had to call room service as the heat (day and evenings) did not warm up the room in spite of the setting reading "76". It was very uncomfortable although at night it wasn't cold. They came to the room a few times, but it was very chilly and was forced to lounge in a jacket until night. Next, they had holiday parties which made parking very hard this past Saturday and my recommendation would be to allow the paying guest priority in the parking garage. Finally, I'd never rate a hotel that allows "pets" a 5 star as I believe a hotel is no place for animals and I love dogs. Would like to close again that it is a very clean hotel, and that housekeeping staff deserves 5 stars. Would I return? Yes, I would but based on my previous stay and the events mentioned, 3 stars is the best I can give it.

N K

I had the pleasure of experiencing exceptional service at the Waldorf Astoria Orlando, thanks to Amelia and Matt. From the moment I arrived, Amelia made me feel incredibly welcome with her warm and attentive hospitality. She went above and beyond to ensure that all my needs were met, offering helpful recommendations and making me feel truly cared for. Matt, the manager, was also outstanding. His professionalism and attention to detail were evident in every interaction. He checked in regularly to ensure that everything was perfect and handled any requests with efficiency and grace. His leadership was clear in how seamlessly everything ran, and his commitment to providing a top-notch guest experience truly stood out. Together, Amelia and Matt exemplified what world-class service is all about. Their efforts made my stay unforgettable, and I look forward to returning because of the amazing care they provided.

Giovanni Casuso

Stayed here for a conference and really enjoyed everything about the hotel. The staff were absolutely accommodating and attentive to your needs, hotel has great amenities, nice pool, great choices for food, free shuttle to Disney theme parks, and service above all was impeccable. The one small issue I want to mention, the final check was not great. The receptionist didn’t show any customer care or appreciation whatsoever. She was eager to get rid of me and won’t even allow me to store my small luggage for the day. I didn’t let this bother me coz everyone else was amazing.